AI IT support agents
Asked as “AI agent for IT support”, and as “AI service desk agent”, on behalf of a mid-market B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
24%
Contested · Freshdesk 13%
24Freshservice13Freshdesk13Freshservice with Freddy AI50others
24% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.Freshservice leads at 24%, replacing Freshservice with Freddy AI, which led at 11% and stands at 13% now: 11 points clear, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk20%Contested▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.Standing →Mid-market
Freshservice24%Contested↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.This pageEnterprise
ServiceNow Now Assist49%Clear leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.Standing →
Freshdesk20%Contested▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.Standing →Mid-marketFreshservice24%Contested↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.This pageEnterpriseServiceNow Now Assist49%Clear leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Freshservice24%0%21accepted challenger▲+15Since October 2026: 9% → 24%, +15 points. Past the 11-point floor: movement.9% → 24%
Freshservice24%0%21accepted challenger▲+15Since October 2026: 9% → 24%, +15 points. Past the 11-point floor: movement.9% → 24%02Freshdesk13%0%18accepted challenger▲+6Since October 2026: 7% → 13%, +6 points. Inside the 11-point floor: within noise.7% → 13%
Freshdesk13%0%18accepted challenger▲+6Since October 2026: 7% → 13%, +6 points. Inside the 11-point floor: within noise.7% → 13%03Freshservice with Freddy AI13%0%10accepted challenger▲+2Since October 2026: 11% → 13%, +2 points. Inside the 11-point floor: within noise.11% → 13%
04
Zendesk AI Agents6%13%31accepted challenger=heldSince October 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise.6% → 6%
Zendesk AI Agents6%13%31accepted challenger=heldSince October 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise.6% → 6%05
Jira Service Management4%0%20accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
Jira Service Management4%0%20accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%06
Intercom Fin2%6%18accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%
Intercom Fin2%6%18accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%07
Workativ2%20%15accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Workativ2%20%15accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the three products at 0%, ordered by negative rate
10ServiceNow Now Assist0%40%30criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
ServiceNow Now Assist0%40%30criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Moveworks0%36%33criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Moveworks0%36%33criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%08
Aisera0%15%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Aisera0%15%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All twenty-one head-to-head pages: the top seven products, each against each
Freshservice vs Jira Service ManagementFreshservice vs Intercom FinFreshservice vs WorkativFreshdesk vs Freshservice with Freddy AIFreshdesk vs Zendesk AI AgentsFreshdesk vs Jira Service ManagementFreshdesk vs Intercom FinFreshdesk vs WorkativFreshservice with Freddy AI vs Zendesk AI AgentsFreshservice with Freddy AI vs Jira Service ManagementFreshservice with Freddy AI vs Intercom FinFreshservice with Freddy AI vs WorkativZendesk AI Agents vs Jira Service ManagementZendesk AI Agents vs Intercom FinZendesk AI Agents vs WorkativJira Service Management vs Intercom FinJira Service Management vs WorkativIntercom Fin vs Workativ
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102F03
04050607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Freshservice24%
Freshservice24%02Freshdesk13%
Freshdesk13%03Freshservice with Freddy AI13%
04Zendesk AI Agents6%
Zendesk AI Agents6%05Jira Service Management4%
Jira Service Management4%06Intercom Fin2%
Intercom Fin2%07Workativ2%
Workativ2%08Aisera0%
Aisera0%09Moveworks0%
Moveworks0%10ServiceNow Now Assist0%
ServiceNow Now Assist0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Moveworks36%
12 of 33 labels negative · 10 of 14 models · 4 hard negative
“Avoid bespoke AI solutions (like Moveworks or ServiceNow Intelligence) which often require 6+ figures in licensing and implementation” Qwen 3.7 Flash, budget prompt
ServiceNow Now Assist40%
12 of 30 labels negative · 7 of 14 models · 2 hard negative
“Why avoid/caution: This agent is frequently criticized and has a high negative share among AI models.” Mistral Small, negative prompt
Zendesk AI Agents13%
4 of 31 labels negative · 4 of 14 models
“still have a notable negative label share (14%) and are flagged by several AI models as problematic for IT support tasks” Mistral Small, negative prompt
ChatGPT100%
3 of 3 labels negative · 3 of 14 models · 1 hard negative
“Public Generative AI (e.g., ChatGPT, Gemini) for Sensitive IT Tasks Why to avoid: While useful for brainstorming, using public AI models for internal IT operations is dangerous.” GLM 4.7 FlashX, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 814 links across 297 sites, every framing counted. Ranked by the number of answers carrying the site or page. 77 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Rework27 answers · 35 citations · 12 models
publisher (Gane)24 answers · 28 citations · 10 models
vendor site · eesel20 answers · 28 citations · 9 models
vendor site · Workativ18 answers · 21 citations · 10 models
vendor site · Moveworks17 answers · 31 citations · 10 models
vendor site · HelpDesk13 answers · 14 citations · 7 models
vendor site · Zendesk12 answers · 14 citations · 6 models
vendor site · G211 answers · 15 citations · 6 models
vendor site · Helply11 answers · 14 citations · 8 models
11 answers · 11 citations · 8 models
10 answers · 12 citations · 5 models
vendor site · Devrev10 answers · 10 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
21 answers · 12 models
19 answers · 9 models
17 answers · 9 models
11 answers · 7 models
11 answers · 8 models
10 answers · 6 models
9 answers · 5 models
9 answers · 4 models
7 answers · 5 models
7 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “ai agent for it support”, “ai it support agents”, “best ai agent for it support”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshdesk freshworks.com Freshservice 24%, Freshdesk 13% | 37% | 423 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Freshservice with Freddy AI | 13% | |||||||
| Zendesk AI Agents zendesk.com | 6% | 72 | 590 | 32 | 5,365,445 | $16,181 | 63 | |
| Jira atlassian.com Jira Service Management 4% | 4% | 335 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 | |
| Microsoft parent site Microsoft Copilot Studio 4% | 4% | 49 | 2,240,000 | 403,136 | ||||
| Freddy AI | 4% | |||||||
| Freshservice with Freddy AI Agent | 4% | |||||||
| Intercom intercom.com Intercom Fin 2% | 2% | 62 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Workativ workativ.com | 2% | 43 | 70 | 2 | 1,110 | |||
| eesel AI eesel.ai | 2% | 19 | 590 | 0 | 199,559 | 4 |
Google's top ten for the three searches hold 22 sites; 3 of them are among the sites the models cited here (eesel.ai, g2.com, helply.com). The first result for “ai agent for it support” is aws.amazon.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best AI agent for IT support for a mid-market B2B company?”Paraphrase“Which AI service desk agent would you recommend to a mid-sized B2B company?”Comparative“What are the top AI IT support agents and how do they differ?”Budget-constrained“What is the best AI agent for IT support for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an AI agent for IT support. What should we look at?”Negative“Which AI IT support agents should I avoid or be cautious about?”
Claude Haiku 4.5Freshservice Freddy AIFreshdesk, FreshserviceChangedSimSiitagainst: Zoho Desk Express, Zoho SalesIQ Basicno first choicenothing named
Three alternatives
Atomicwork, Console, Jira Service Management with RovoTwo alternatives
Fin, Zendesk AI AgentsSix alternatives
Aisera, Atomicwork, Intercom Fin, Moveworks, ServiceNow Now Assist, Zendesk AI AgentsTwo alternatives
Jira Service Management, Zendesk AI AgentsGPT-5.4 miniJira Service ManagementFreshserviceChangedServiceNow Now AssistFreshdesk, Freshservice with Freddy AIagainst: Spiceworks Cloud Help Deskno first choicenothing named
Two alternatives
ServiceNow AI specialists / Autonomous Workforce, Zendesk Employee Service AITwo alternatives
Moveworks, ServiceNow Now AssistFour alternatives
Freshservice, Ivanti ITSM Self-Service AI Agent, Jira Service Management, Zendesk Employee Service AIOne alternative
Atlassian Jira Service Management with Atlassian IntelligenceGemini 3.5 FlashFreshserviceagainst: Moveworks, ServiceNow Now AssistFreshservice with Freddy AI AgentChangedagainst: ServiceNow Now Assistno first choiceMicrosoft Copilot Studio, SharePointagainst: ConnectWise, Intercom Fin, NinjaOne, Zendesk AI Agentsno first choicenothing named
Five alternatives
Atomicwork, Helply, Jira Service Management, Pylon, RisottoEight alternatives
Aisera, Atlassian Intelligence, Atomicwork, Devrev, Helply, Intercom Fin, Jira Service Management, Zendesk AI AgentsNine alternatives
Aisera, Atomicwork, Console, Freshworks, Jira Service Management, Moveworks, ServiceNow Now Assist, Workativ, eesel AISix alternatives
AnythingLLM, Atera, Chatbase, Dify.ai, Jira Service Management, SiteSpeakAIPerplexity SonarFreshservice with Freddy AIagainst: ServiceNow Now AssistPylonChangedagainst: Ada, Decagon, SierraServiceNow Now AssistMicrosoft Copilot Studioagainst: Moveworks, ServiceNow Now Assist, Workativno first choicenothing named
Three alternatives
Atomicwork, SysAid, Zendesk AI AgentsFive alternatives
Freddy AI, HubSpot Breeze, Intercom Fin, My AskAI, Zendesk AI AgentsSeven alternatives
Freshservice Freddy AI, Glean IT Helpdesk, Intercom Fin, Jira Service Management with Rovo, Microsoft Copilot Studio, Moveworks, Zendesk AI AgentsTwo alternatives
Freshservice, JitbitGrok 4.20Workativagainst: Salesforce Agentforce, ServiceNow Now AssistFreshserviceChangedagainst: ServiceNow Now AssistMoveworkseesel AIagainst: Aisera, AutoGen, LangChain, Moveworks, ServiceNow AI, Workativ, n8nno first choiceagainst: Atera, Auto-GPT, ChatGPT, Claude, CrewAI, Datto, Freshservice AI, Grok, Hugging Face, LangGraph, Llama, Make, ManageEngine, ServiceNow AI, Zapier, Zendesk AI Agents
Three alternatives
Freshservice, Moveworks, SiitFour alternatives
Halo Service Desk, Jira Service Management, SysAid, Zendesk AI AgentsFive alternatives
Aisera, Leena AI, Microsoft Copilot for Microsoft 365, ServiceNow Now Assist, Sim.aiFour alternatives
Freshdesk, HubSpot Service Hub, Spiceworks, Zoho Desk AIMistral SmallFreshservice with Freddy AI, Zendesk AI AgentsFreshdesk AI Agent, Zendesk AI AgentsChangedNeo AgentFreshdeskagainst: Siit, Workativno first choiceagainst: DeepSeek V4 Flash, ServiceNow Now Assist, Zendesk AI Agents
Two alternatives
ClearFeed AI Agent, WorkativSix alternatives
Bland AI, Intercom Fin, IrisAgent, Moveworks, SysAid AI, Zendesk AI AgentsTwo alternatives
ProProfs Chat, Tidio LyroDeepSeek V4 FlashFreshserviceagainst: Moveworks, ServiceNow Now AssistFreshservice with Freddy AIChangedMoveworksagainst: SiteGPTRezolve.aiagainst: Moveworksno first choiceagainst: Air Canada's Chatbot, Apple's Support Experience, Cursor's AI Support Bot, DPD's Customer Service Chatbot, Klarna's AI Customer Service Bot, Lenovo's "Lena" Chatbot, Orimon AI
Four alternatives
Console, SysAid, Workativ, Zendesk AI AgentsTwo alternatives
Intercom Fin, Zendesk AI AgentsFive alternatives
Aisera, Freshservice, Jira Service Management, Workativ, Zendesk AI AgentsFour alternatives
Freshservice, HappyFox GenAI Assist, Intercom Fin, eesel AISeven alternatives
Freshdesk, Freshservice, Jira Service Management, Moveworks, ServiceNow Now Assist, SysAid, Zendesk AI AgentsLlama 4 Maverickno first choiceFreshdesk, FreshserviceChangedFreshservice with Freddy AIFreshdeskno first choicenothing named
Two alternatives
Intercom Fin, Zendesk AI AgentsQwen 3.7 FlashFreshserviceAdaChangedMoveworksagainst: ChatGPTFreshservice, Zoho Deskagainst: Moveworks, ServiceNow Intelligenceno first choiceagainst: Bing Chat, Google Assistant
Three alternatives
Jira Service Management, Moveworks, SiitTwo alternatives
Kore.ai, Salesforce EinsteinSix alternatives
Google Gemini, Kore.ai, Leena AI, Microsoft 365, Microsoft Copilot for IT, OktaTwo alternatives
Comm7, Tidio LyroKimi K2Freshserviceagainst: BMC, Moveworks, ServiceNow Now AssistFreshservice with Freddy AIChangedMoveworksFreshdesk, Freshserviceagainst: Aisera, Atera, Moveworks, ServiceNow Now Assistno first choicenothing named
Two alternatives
Atera, AtomicworkTwo alternatives
Jira Service Management, Zendesk AI AgentsSix alternatives
Aisera, Freshservice, Jira Service Management, Microsoft Copilot Studio, ServiceNow Now Assist, SimThree alternatives
HubSpot Service Hub, Tidio Lyro, eesel AIGLM 4.7 FlashXFreshserviceagainst: MoveworksFreddy AI, FreshserviceChangedLeena AIZoho Desk with Ziano first choiceagainst: ChatGPT, Google Gemini
Three alternatives
Intercom Fin, SysAid, WorkativThree alternatives
Intercom Fin, Salesforce Agentforce, Zendesk AI AgentsFive alternatives
Intercom Fin AI Agent, Moveworks, ServiceNow Now Assist, Sim, Zendesk AI AgentsFour alternatives
Freshdesk, Helply, Microsoft Copilot, eesel AIMiniMax M2.5IrisAgent, Pluno AIagainst: Moveworks, ServiceNow Now AssistZendesk AI AgentsChangedno first choiceFreshdesk, OpenAssistantGPTno first choicenothing named
Two alternatives
Fini, Jitbit HelpdeskThree alternatives
Freshdesk, Freshservice, Intercom FinThree alternatives
Botpress, ProProfs Chat, Tidio LyroGPT-6 LunaFreshservice with Freddy AIFreshservice with Freddy AI AgentChangedagainst: Moveworksno first choiceRobinno first choicenothing named
Three alternatives
Atlassian Rovo, Moveworks, Now Assist and its ITSM agentsTwo alternatives
Jira Service Management, ServiceNow Now AssistSeven alternatives
Aisera, Atlassian Rovo, BMC HelixGPT, Freshservice Freddy AI, Jira Service Management, Moveworks Enterprise Assistant, ServiceNow Now AssistOne alternative
Jira Service ManagementMuse Glimmer 30BFreshservice with Freddy AIFreddy AI, Freshservice, Intercom FinChangedServiceNow Now Assistagainst: Zendesk AI AgentsJira Service Managementagainst: Moveworksno first choicenothing named
Four alternatives
Jira Service Management, Moveworks, ServiceNow Now Assist, SiitFour alternatives
Chatbase, Freshdesk, My AskAI, Zendesk AI AgentsNine alternatives
Aisera, Freshservice with Freddy AI, Jira Service Management with Atlassian Rovo AI agent, Microsoft Copilot Studio, Moveworks, SiteGPT, Unthread, Wonderchat Internal AI Agent, WorkativFive alternatives
FreeScout, LibreChat, OpenAssistantGPT, Rasa, Tidio LyroBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:19 | yes | 25 | 12 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:24 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:38 | yes | 7 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 17:38 | yes | 10 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:39 | yes | 5 | 7 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 18:48 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:01 | yes | 23 | 44 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:27 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:21 | yes | 5 | 26 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:29 | yes | 25 | 40 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:00 | yes | 15 | 36 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:21 | yes | 5 | 29 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:28 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:42 | yes | 21 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:39 | yes | 10 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:38 | yes | 4 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:22 | yes | 9 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 16:34 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:43 | yes | 10 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:15 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:56 | yes | 15 | 21 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:31 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:33 | no | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:42 | yes | 10 | 31 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 18:04 | yes | 15 | 47 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:51 | yes | 10 | 24 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 18:18 | yes | 3 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:24 | yes | 14 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:38 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:24 | yes | 9 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:35 | yes | 12 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 19:02 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:35 | yes | 8 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:05 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:23 | yes | 25 | 41 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:00 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:39 | yes | 5 | 19 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:24 | yes | 10 | 16 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:21 | yes | 25 | 26 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:05 | yes | 5 | 28 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:12 | yes | 7 | 25 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:34 | yes | 15 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:46 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:04 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:34 | yes | 8 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 15:51 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 19:23 | yes | 10 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:27 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:16 | yes | 24 | 48 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:26 | yes | 6 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:30 | yes | 5 | 16 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:09 | yes | 15 | 53 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:30 | yes | 25 | 32 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:09 | yes | 5 | 21 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:57 | yes | 2 | 13 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:40 | yes | 15 | 29 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:54 | no | 0 | 8 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:29 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:22 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 16:26 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 19:35 | yes | 10 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 18:16 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:12 | yes | 20 | 37 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:42 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:45 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:25 | yes | 20 | 34 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 19:26 | yes | 15 | 62 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:12 | no | 0 | 11 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:23 | yes | 3 | 15 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:43 | yes | 15 | 20 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:49 | no | 0 | 3 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:24 | yes | 5 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:38 | yes | 11 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 08:38 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:25 | yes | 5 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:14 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:27 | yes | 25 | 25 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 19:17 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:41 | yes | 5 | 34 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:04 | yes | 25 | 31 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:31 | yes | 25 | 79 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:29 | no | 0 | 15 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 19:26 | yes | 3 | 13 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:39 | yes | 21 | 31 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian (Jira Service Management + Rovo & Virtual Agent) read as Jira Service Management
Freshworks Freddy AI / Freshservice read as Freshservice
Intercom read as Intercom Fin
Intercom (Fin AI Agent) read as Intercom Fin
InvGate read as InvGate Service Management
ServiceNow read as ServiceNow Now Assist
ServiceNow (Now Assist & ServiceNow AI Agents) read as ServiceNow Now Assist
ServiceNow AI Agents read as ServiceNow Now Assist
ServiceNow AI agents read as ServiceNow Now Assist
ServiceNow Now Assist / AI agents read as ServiceNow Now Assist
Tidio read as Tidio Lyro
Zendesk read as Zendesk AI Agents
Zendesk AI read as Zendesk AI Agents
Zendesk AI (or Suite) read as Zendesk AI Agents
Zendesk AI for employee service / IT support read as Zendesk Employee Service AI
Unresolved, counted raw
Air Canada's Chatbot
Apple's Support Experience
Atlassian Jira Service Management with Atlassian Intelligence
AutoGen
Bing Chat
Comm7
Cursor's AI Support Bot
DPD's Customer Service Chatbot
DeepSeek V4 Flash
Dify.ai
FreeScout
Freshdesk AI Agent
Freshservice AI
Geek Squad
Glean IT Helpdesk
Google Assistant
HappyFox GenAI Assist
Helpdesk.com AI agents
Ivanti ITSM Self-Service AI Agent
Jira Service Management with Atlassian Rovo AI agent
Klarna's AI Customer Service Bot
Kommunicate
LangGraph
Lenovo's "Lena" Chatbot
Lorikeet
Moveworks Enterprise Assistant
Now Assist and its ITSM agents
Orimon AI
Otto
Parahelp
Ravenna.ai
Robylon
ServiceNow AI specialists / Autonomous Workforce
ServiceNow Intelligence
Sim.ai
SiteSpeakAI
The FTC
Typebot
Zoho Desk AI
Zoho Desk Express
Zoho Desk with Zia
Zoho SalesIQ Basic
Discontinued, still offered
No shut-down product was recommended here.