Remote support and remote access
Asked as “remote support tool”, and as “remote desktop software”, on behalf of a mid-market B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
35%
Contested · Zoho Assist 27%
35Splashtop Remote Support27Zoho Assist08RustDesk31others
35% of first choices, contested.
Since October 2026▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.Splashtop Remote Support held the lead, +12 points on 23%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Zoho Assist28%Contested▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.Standing →Mid-market
Splashtop Remote Support35%Contested▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.This pageEnterprise
BeyondTrust Remote Support27%Contested↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.Standing →
Zoho Assist28%Contested▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.Standing →Mid-marketSplashtop Remote Support35%Contested▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.This pageEnterpriseBeyondTrust Remote Support27%Contested↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Splashtop Remote Support35%8%59endorsed leader▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.23% → 35%
Splashtop Remote Support35%8%59endorsed leader▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.23% → 35%02Zoho Assist27%8%53accepted challenger▲+9Since October 2026: 18% → 27%, +9 points. Inside the 11-point floor: within noise.18% → 27%
Zoho Assist27%8%53accepted challenger▲+9Since October 2026: 18% → 27%, +9 points. Inside the 11-point floor: within noise.18% → 27%03
RustDesk8%25%12criticized challenger▲+6Since October 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise.2% → 8%
RustDesk8%25%12criticized challenger▲+6Since October 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise.2% → 8%04
ConnectWise ScreenConnect6%34%38criticized challenger▼−3Since October 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise.9% → 6%
ConnectWise ScreenConnect6%34%38criticized challenger▼−3Since October 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise.9% → 6%05
TeamViewer6%43%56criticized challenger▼−13Since October 2026: 19% → 6%, −13 points. Past the 11-point floor: movement.19% → 6%
TeamViewer6%43%56criticized challenger▼−13Since October 2026: 19% → 6%, −13 points. Past the 11-point floor: movement.19% → 6%06NinjaOne Remote4%0%12accepted challenger▼−5Since October 2026: 9% → 4%, −5 points. Inside the 11-point floor: within noise.9% → 4%
07
Chrome Remote Desktop4%37%19criticized challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Chrome Remote Desktop4%37%19criticized challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%08BeyondTrust Remote Support2%15%27accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
BeyondTrust Remote Support2%15%27accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%Show the four products at 0%, ordered by negative rate
12
LogMeIn0%54%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
LogMeIn0%54%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
AnyDesk0%31%49criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
AnyDesk0%31%49criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
LogMeIn Rescue0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
LogMeIn Rescue0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10RemotePC0%8%12accepted challenger▼−5Since October 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise.5% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All twenty-eight head-to-head pages: the top eight products, each against each
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs NinjaOne RemoteSplashtop Remote Support vs Chrome Remote DesktopSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs RustDeskZoho Assist vs ConnectWise ScreenConnectZoho Assist vs TeamViewerZoho Assist vs NinjaOne RemoteZoho Assist vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportRustDesk vs ConnectWise ScreenConnectRustDesk vs TeamViewerRustDesk vs NinjaOne RemoteRustDesk vs Chrome Remote DesktopRustDesk vs BeyondTrust Remote SupportConnectWise ScreenConnect vs TeamViewerConnectWise ScreenConnect vs NinjaOne RemoteConnectWise ScreenConnect vs Chrome Remote DesktopConnectWise ScreenConnect vs BeyondTrust Remote SupportTeamViewer vs NinjaOne RemoteTeamViewer vs Chrome Remote DesktopTeamViewer vs BeyondTrust Remote SupportNinjaOne Remote vs Chrome Remote DesktopNinjaOne Remote vs BeyondTrust Remote SupportChrome Remote Desktop vs BeyondTrust Remote Support
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405N06
070809R10
1112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Splashtop Remote Support35%
Splashtop Remote Support35%02Zoho Assist27%
Zoho Assist27%03RustDesk8%
RustDesk8%04ConnectWise ScreenConnect6%
ConnectWise ScreenConnect6%05TeamViewer6%
TeamViewer6%06NinjaOne Remote4%
07Chrome Remote Desktop4%
Chrome Remote Desktop4%08BeyondTrust Remote Support2%
BeyondTrust Remote Support2%09AnyDesk0%
AnyDesk0%10RemotePC0%
11LogMeIn Rescue0%
LogMeIn Rescue0%12LogMeIn0%
LogMeIn0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
TeamViewer43%
24 of 56 labels negative · 13 of 14 models · 7 hard negative
“TeamViewer's brand is now synonymous with risk—and enterprise customers increasingly block it by default to avoid reputational fallout.” Muse Glimmer 30B, negative prompt
AnyDesk31%
15 of 49 labels negative · 13 of 14 models · 6 hard negative
“Heavily exploited in refund scams and phishing campaigns (noted in CISA alerts from 2022–2023).” Grok 4.20, negative prompt
ConnectWise ScreenConnect34%
13 of 38 labels negative · 11 of 14 models · 5 hard negative
“tools that are considered risky or have been targeted by attackers include: ... ScreenConnect (ConnectWise)” Llama 4 Maverick, negative prompt
UltraViewer
100%
7 of 7 labels negative · 7 of 14 models · 4 hard negative
“Frequently mentioned in security reports as being misused by attackers in ransomware campaigns.” Kimi K2, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
69 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 677 links across 154 sites, every framing counted. Ranked by the number of answers carrying the site or page. 9 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
42 answers · 51 citations · 11 models
38 answers · 62 citations · 12 models
vendor site · Splashtop28 answers · 56 citations · 10 models
vendor site · Zoho26 answers · 43 citations · 13 models
vendor site · G218 answers · 26 citations · 10 models
vendor site · TeamViewer16 answers · 34 citations · 10 models
vendor site · ScreenMeet16 answers · 23 citations · 10 models
16 answers · 18 citations · 9 models
vendor site · LogMeIn15 answers · 22 citations · 8 models
14 answers · 16 citations · 7 models
vendor site · Guideflow11 answers · 16 citations · 6 models
11 answers · 11 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 10 models
27 answers · 12 models
16 answers · 10 models
12 answers · 7 models
11 answers · 8 models
11 answers · 7 models
11 answers · 9 models
10 answers · 6 models
8 answers · 6 models
8 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best remote support tool”, “remote support tool”, “remote support tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Splashtop Remote Support splashtop.com | 35% | 144 | 5 | 180,282 | 120 | |||
| Zoho Assist zoho.com | 27% | 131 | 9,900 | 160 | 1,216,894 | $51,031 | 119 | |
| RustDesk rustdesk.com | 8% | 26 | 49,500 | 641 | 22,684 | |||
| TeamViewer teamviewer.com TeamViewer 6%, TeamViewer Remote 2%, TeamViewer Tensor 0% | 8% | 147 | 165,000 | 4,179 | 516,592 | $19,425 | 24 | 6 |
| ConnectWise ScreenConnect connectwise.com | 6% | 109 | 1,600 | 22 | 117,593 | $840 | 120 | |
| NinjaOne ninjaone.com NinjaOne Remote 4% | 4% | 43 | 18,100 | 610 | 316,268 company | $17,226 | 118 | |
| Chrome Remote Desktop chrome.com | 4% | 43 | 301,000 | 1,686 | ||||
| BeyondTrust Remote Support beyondtrust.com | 2% | 86 | 27 | 91,200 | $1,820 | 120 | ||
| dualmon dualmon.com | 2% | 20 | ||||||
| ScreenMeet screenmeet.com | 2% | 10 | 1,000 | 45 | 3,475 | $230 | 9 |
Google's top ten for the three searches hold 21 sites; 3 of them are among the sites the models cited here (getapp.com, logmein.com, teamviewer.com). The first result for “best remote support tool” is reddit.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best remote support tool for a mid-market B2B company?”Paraphrase“Which remote desktop software would you recommend to a mid-sized B2B company?”Comparative“What are the top remote support tools and how do they differ?”Budget-constrained“What is the best remote support tool for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a remote support tool. What should we look at?”Negative“Which remote support tools should I avoid or be cautious about?”
Claude Haiku 4.5no first choiceSplashtop Remote Support, TeamViewerChangedTeamViewerZoho Assistno first choiceagainst: AnyDesk, Chrome Remote Desktop, TeamViewer
Three alternatives
AnyDesk, Remote Desktop Manager, Zoho AssistSeven alternatives
AnyDesk, Atera, BeyondTrust Remote Support, Datto RMM, JumpCloud, Splashtop Remote Support, Zoho AssistTwo alternatives
RemotePC, Splashtop Remote SupportGPT-5.4 miniBeyondTrust Remote SupportSplashtop Remote SupportChangedTeamViewerSplashtop Remote Supportagainst: ConnectWise, TeamViewerno first choiceagainst: AnyDesk, Bomgar, ConnectWise ScreenConnect, GoToMyPC, Kaseya, LogMeIn, NetSupport, Quick Assist, Remote Utilities, RemotePC, Splashtop Remote Support, TeamViewer, Zoho Assist
Four alternatives
NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho AssistFour alternatives
BeyondTrust Remote Support, LogMeIn Rescue, TeamViewer Remote, TeamViewer TensorFour alternatives
AnyDesk, ConnectWise ScreenConnect, LogMeIn Rescue, Splashtop Remote SupportOne alternative
Zoho AssistGemini 3.5 FlashConnectWise ScreenConnectSplashtop Remote SupportChangedAnyDesk, Splashtop Remote SupportRustDeskagainst: LogMeIn, TeamViewerno first choiceagainst: AnyDesk, TeamViewer, TeamViewer Tensoragainst: Ammyy Admin, AnyDesk, ConnectWise ScreenConnect, Microsoft Quick Assist, RustDesk, Splashtop Remote Support, Supremo, TeamViewer, UltraViewer, VNC
Three alternatives
BeyondTrust Remote Support, ScreenMeet, Splashtop Remote SupportThree alternatives
AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnectFour alternatives
BeyondTrust Remote Support, ConnectWise ScreenConnect, TeamViewer, Zoho AssistFour alternatives
Chrome Remote Desktop, HelpWire, Splashtop Remote Support, Zoho AssistFour alternatives
BeyondTrust Remote Support, ConnectWise ScreenConnect, Microsoft Remote Help, Splashtop Remote SupportPerplexity SonarNinjaOne Remote, Splashtop Remote Supportagainst: TeamViewerTeamViewer RemoteChangedagainst: ConnectWise ScreenConnectTeamViewerZoho Assistagainst: Chrome Remote Desktop, TeamViewerno first choiceagainst: AnyDesk, ConnectWise ScreenConnect, Quick Assist, RustDesk, Splashtop Remote Support, TeamViewer, Zoho Assist
Two alternatives
BeyondTrust Remote Support, Zoho AssistThree alternatives
BeyondTrust Remote Support, Splashtop Remote Support, Zoho AssistEight alternatives
AnyDesk, BeyondTrust Remote Support, Chrome Remote Desktop, ConnectWise ScreenConnect, LogMeIn Rescue, ScreenMeet, Splashtop Remote Support, Zoho AssistTwo alternatives
RemotePC, Splashtop Remote SupportGrok 4.20Splashtop Remote Supportagainst: LogMeInTeamViewerChangedagainst: Chrome Remote Desktop, GoToMyPCSplashtop Remote Support, TeamVieweragainst: Remote Desktop ProtocolRustDeskno first choiceagainst: TeamVieweragainst: AnyDesk, ConnectWise ScreenConnect, NetSupport Manager, Quick Assist, TeamViewer, UltraViewer
Two alternatives
TeamViewer, Zoho AssistTwo alternatives
AnyDesk, Zoho AssistSix alternatives
AnyDesk, Bomgar, ConnectWise ScreenConnect, ISL Online, LogMeIn Rescue, Zoho AssistFour alternatives
AnyDesk, Splashtop Remote Support, Zoho Assist, dualmonMistral SmallTeamViewer, Zoho Assistno first choiceChangedZoho AssistZoho Assist, dualmonno first choiceagainst: AnyDesk, ConnectWise ScreenConnect, GoToMeeting, LogMeIn, QuickAssist, TeamViewer, UltraViewer
Two alternatives
ConnectWise ScreenConnect, Splashtop Remote SupportFour alternatives
AnyDesk, RealVNC Connect, Splashtop Remote Support, TeamViewerTwo alternatives
AnyDesk, HelpWireDeepSeek V4 FlashSplashtop Remote Supportagainst: TeamViewerSplashtop Remote SupportHeldagainst: TeamViewerTeamViewerZoho Assistagainst: GoToAssist, LogMeIn Rescue, TeamViewerno first choiceagainst: AnyDeskagainst: Ammyy Admin, AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, MeshCentral, SimpleHelp, TeamViewer, UltraVNC, UltraViewer, VNC, Windows RDP, Zoho Assist
Two alternatives
ConnectWise ScreenConnect, Zoho AssistTwo alternatives
AnyDesk, Zoho AssistNine alternatives
AnyDesk, Atera, BeyondTrust Remote Support, Chrome Remote Desktop, ConnectWise ScreenConnect, Microsoft Remote Desktop, NinjaOne Remote, Splashtop Remote Support, Zoho AssistTwo alternatives
RustDesk, dualmonFive alternatives
BeyondTrust Remote Support, LogMeIn Rescue, Splashtop Remote Support, TeamViewer, Zoho AssistLlama 4 MaverickNinjaOne Remoteno first choiceChangedno first choiceZoho Assistno first choiceagainst: AnyDesk, Atera, ConnectWise ScreenConnect, LogMeIn, NetSupport, Quick Assist, RDP, TeamViewer, VNC, Zoho Assist
Nine alternatives
Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho AssistTwo alternatives
AnyDesk, TeamViewerQwen 3.7 FlashFreshdeskagainst: Zendesk for Customer ServiceSplashtop Remote SupportChangedagainst: Chrome Remote Desktop, Microsoft Remote Desktop ServicesConnectWise Automate, Splashtop Remote Supportagainst: Chrome Remote DesktopSplashtop Remote Supportno first choiceagainst: TeamViewer QuickSupportagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, GoToAssist, LogMeIn, Microsoft Quick Assist, TeamViewer
Four alternatives
ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne RemoteThree alternatives
AnyDesk, BeyondTrust Remote Support, TeamViewerFive alternatives
Datto Remote Assist, GoTo Resolve, Microsoft Intune Remote Help, TeamViewer, Zoho AssistThree alternatives
Chrome Remote Desktop, RustDesk, Zoho AssistKimi K2ConnectWise ScreenConnectagainst: TeamViewer RemoteSplashtop Remote SupportChangedagainst: TeamViewerTeamViewerChrome Remote Desktop, RustDeskSplashtop Remote Supportagainst: BeyondTrust Remote Support, Bomgar, TeamVieweragainst: AnyDesk, AppAnywhere, BeyondTrust Remote Support, CloneDesk, ConnectWise ScreenConnect, GoToMeeting, LogMeIn, Quick Assist, RustDesk, SimpleHelp, Splashtop Remote Support, TeamViewer, TightVNC, UltraViewer
Two alternatives
NinjaOne Remote, Splashtop Remote SupportTwo alternatives
AnyDesk, Zoho AssistFour alternatives
BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho AssistFour alternatives
Splashtop Remote Support, Windows Remote Desktop, Zoho Assist, dualmonTwo alternatives
ScreenMeet, Zoho AssistGLM 4.7 FlashXZoho AssistZoho AssistHeldagainst: GoToMyPCTeamViewerChrome Remote Desktop, RustDeskagainst: GoToMyPCno first choicenothing named
Two alternatives
ConnectWise ScreenConnect, Splashtop Remote SupportTwo alternatives
Splashtop Remote Support, TeamViewerNine alternatives
AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, LogMeIn Resolve, Microsoft RDP, RemotePC, RustDesk, Splashtop Remote Support, Zoho AssistSix alternatives
AnyDesk, Microsoft Remote Desktop, RemotePC, Splashtop Remote Support, TeamViewer, Zoho AssistMiniMax M2.5Splashtop Remote Support, Zoho AssistZoho AssistChangedTeamViewerZoho AssistScreenMeetagainst: AnyDesk, Microsoft Quick Assist, TeamViewer, UltraViewer
Two alternatives
FixMe.IT, RemotePCTwo alternatives
RemotePC, TeamViewerThree alternatives
AnyDesk, Chrome Remote Desktop, Splashtop Remote SupportThree alternatives
AnyViewer, Splashtop Remote Support, Supremo Remote DesktopTwo alternatives
LogMeIn Rescue, Splashtop Remote SupportGPT-6 LunaSplashtop Remote SupportSplashtop Remote SupportHeldno first choiceZoho Assistno first choiceagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, Microsoft Quick Assist, Splashtop Remote Support, TeamViewer
Two alternatives
BeyondTrust Remote Support, TeamViewer TensorThree alternatives
Splashtop Remote Access, TeamViewer Tensor, Zoho AssistTwo alternatives
Splashtop Remote Access, Splashtop SOSMuse Glimmer 30BConnectWise ScreenConnectSplashtop Remote SupportChangedSplashtop Remote Support, Zoho AssistSplashtop Remote Support, Zoho Assistno first choiceagainst: AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, MeshCentral, Radmin, RealVNC Connect, SimpleHelp, TeamViewer, UltraViewer
Four alternatives
BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho AssistTwo alternatives
TeamViewer, Zoho AssistTwo alternatives
AnyDesk, TeamViewerTwo alternatives
Chrome Remote Desktop, RustDeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:45 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:55 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:11 | yes | 11 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 17:44 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:28 | yes | 10 | 13 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:06 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:08 | yes | 22 | 29 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:52 | yes | 5 | 4 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:58 | no | 0 | 35 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:37 | yes | 12 | 88 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:57 | yes | 12 | 134 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:57 | yes | 7 | 26 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:01 | yes | 3 | 10 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:14 | yes | 23 | 31 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 19:30 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:28 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:14 | no | 0 | 14 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 08:59 | yes | 10 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:59 | yes | 5 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:08 | no | 0 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:11 | yes | 24 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:48 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:31 | no | 0 | 27 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:57 | yes | 9 | 38 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:40 | yes | 8 | 28 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:27 | yes | 5 | 21 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:40 | yes | 4 | 10 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:20 | yes | 14 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:51 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:03 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 19:05 | no | 0 | 19 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 08:42 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 19:08 | yes | 5 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:12 | yes | 5 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:05 | yes | 25 | 32 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:41 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:46 | yes | 23 | 115 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:56 | yes | 15 | 27 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 18:52 | yes | 20 | 402 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 18:50 | no | 0 | 23 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:25 | yes | 7 | 20 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:56 | yes | 13 | 25 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:07 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:12 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:58 | yes | 10 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 15:56 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:30 | yes | 5 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 18:06 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:03 | yes | 23 | 19 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:59 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:53 | yes | 5 | 24 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:53 | yes | 10 | 23 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:22 | yes | 15 | 40 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:42 | yes | 9 | 18 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:05 | yes | 2 | 10 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:52 | yes | 13 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:17 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:23 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:05 | no | 0 | 20 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 13:48 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:28 | yes | 8 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:08 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:54 | yes | 24 | 41 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:45 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:29 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 18:47 | yes | 15 | 45 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:39 | yes | 11 | 10 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:11 | yes | 5 | 45 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 19:31 | yes | 2 | 13 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:40 | yes | 10 | 21 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 18:25 | no | 0 | 5 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:40 | yes | 3 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:22 | no | 0 | 16 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 17:35 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 19:06 | yes | 5 | 7 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 19:37 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:37 | yes | 23 | 35 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:48 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:24 | yes | 5 | 24 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:10 | yes | 20 | 37 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:41 | no | 0 | 40 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:03 | yes | 5 | 22 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:35 | yes | 3 | 9 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:16 | yes | 15 | 24 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
BeyondTrust read as BeyondTrust Remote Support
BeyondTrust (formerly Bomgar) read as BeyondTrust Remote Support
NinjaOne read as NinjaOne Remote
NinjaRMM read as NinjaOne Remote
RealVNC read as RealVNC Connect
Splashtop read as Splashtop Remote Support
Splashtop (SOS / Business Access) read as Splashtop Remote Support
Splashtop Enterprise read as Splashtop Remote Support
Zendesk read as Zendesk for Customer Service
Unresolved, counted raw
AppAnywhere
CloneDesk
Datto Remote Assist (by Kaseya)
Microsoft Remote Desktop with Azure Virtual Desktop
Microsoft Teams Remote Assist
QuickAssist
RDS-Tools
Radmin
Remmina
Remote Desktop Manager
RemoteAppClient
TeamViewer QuickSupport
TightVNC
Windows RDP (Remote Desktop Protocol)
Discontinued, still offered
No shut-down product was recommended here.