Remote support and remote access for enterprise buyers
Asked as “remote support tool”, and as “remote desktop software”, on behalf of an enterprise B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
27%
Contested · Splashtop Remote Support 24%
27BeyondTrust Remote Support24Splashtop Remote Support11NinjaOne Remote38others
27% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.BeyondTrust Remote Support leads at 27%, replacing Splashtop Remote Support, which led at 27% and stands at 24% now: 3 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Zoho Assist28%Contested▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.Standing →Mid-market
Splashtop Remote Support35%Contested▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.Standing →Enterprise
BeyondTrust Remote Support27%Contested↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.This page
Zoho Assist28%Contested▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.Standing →Mid-marketSplashtop Remote Support35%Contested▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.Standing →EnterpriseBeyondTrust Remote Support27%Contested↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01BeyondTrust Remote Support27%6%49accepted challenger▲+2Since October 2026: 25% → 27%, +2 points. Inside the 11-point floor: within noise.25% → 27%
BeyondTrust Remote Support27%6%49accepted challenger▲+2Since October 2026: 25% → 27%, +2 points. Inside the 11-point floor: within noise.25% → 27%02Splashtop Remote Support24%7%59accepted challenger▼−3Since October 2026: 27% → 24%, −3 points. Inside the 11-point floor: within noise.27% → 24%
Splashtop Remote Support24%7%59accepted challenger▼−3Since October 2026: 27% → 24%, −3 points. Inside the 11-point floor: within noise.27% → 24%03NinjaOne Remote11%8%24accepted challenger▲+9Since October 2026: 2% → 11%, +9 points. Inside the 11-point floor: within noise.2% → 11%
04
TeamViewer Tensor9%9%22accepted challenger▲+4Since October 2026: 5% → 9%, +4 points. Inside the 11-point floor: within noise.5% → 9%
TeamViewer Tensor9%9%22accepted challenger▲+4Since October 2026: 5% → 9%, +4 points. Inside the 11-point floor: within noise.5% → 9%05
TeamViewer5%49%47criticized challenger▼−4Since October 2026: 9% → 5%, −4 points. Inside the 11-point floor: within noise.9% → 5%
TeamViewer5%49%47criticized challenger▼−4Since October 2026: 9% → 5%, −4 points. Inside the 11-point floor: within noise.9% → 5%06
LogMeIn Rescue4%13%23accepted challenger▼−1Since October 2026: 5% → 4%, −1 point. Inside the 11-point floor: within noise.5% → 4%
LogMeIn Rescue4%13%23accepted challenger▼−1Since October 2026: 5% → 4%, −1 point. Inside the 11-point floor: within noise.5% → 4%07
ConnectWise ScreenConnect4%35%43criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
ConnectWise ScreenConnect4%35%43criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%08Zoho Assist2%3%30accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Zoho Assist2%3%30accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the three products at 0%, ordered by negative rate
11
Chrome Remote Desktop0%92%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Chrome Remote Desktop0%92%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
LogMeIn0%58%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
LogMeIn0%58%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
AnyDesk0%46%35criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
AnyDesk0%46%35criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs RustDeskSplashtop Remote Support vs ConnectWise ScreenConnect
Head-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.All twenty-eight head-to-head pages: the top eight products, each against each
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs NinjaOne RemoteSplashtop Remote Support vs Chrome Remote DesktopSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs RustDeskZoho Assist vs ConnectWise ScreenConnectZoho Assist vs TeamViewerZoho Assist vs NinjaOne RemoteZoho Assist vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportRustDesk vs ConnectWise ScreenConnectRustDesk vs TeamViewerRustDesk vs NinjaOne RemoteRustDesk vs Chrome Remote DesktopRustDesk vs BeyondTrust Remote SupportConnectWise ScreenConnect vs TeamViewerConnectWise ScreenConnect vs NinjaOne RemoteConnectWise ScreenConnect vs Chrome Remote DesktopConnectWise ScreenConnect vs BeyondTrust Remote SupportTeamViewer vs NinjaOne RemoteTeamViewer vs Chrome Remote DesktopTeamViewer vs BeyondTrust Remote SupportNinjaOne Remote vs Chrome Remote DesktopNinjaOne Remote vs BeyondTrust Remote SupportChrome Remote Desktop vs BeyondTrust Remote Support
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102N03
0405060708091011Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01BeyondTrust Remote Support27%
BeyondTrust Remote Support27%02Splashtop Remote Support24%
Splashtop Remote Support24%03NinjaOne Remote11%
04TeamViewer Tensor9%
TeamViewer Tensor9%05TeamViewer5%
TeamViewer5%06LogMeIn Rescue4%
LogMeIn Rescue4%07ConnectWise ScreenConnect4%
ConnectWise ScreenConnect4%08Zoho Assist2%
Zoho Assist2%09AnyDesk0%
AnyDesk0%10LogMeIn0%
LogMeIn0%11Chrome Remote Desktop0%
Chrome Remote Desktop0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
TeamViewer49%
23 of 47 labels negative · 13 of 14 models · 10 hard negative
“standard consumer/SMB tools (like standard TeamViewer or AnyDesk) typically fail procurement review due to security, administrative controls, or audit logging limitations” Gemini 3.5 Flash, scale prompt
AnyDesk46%
16 of 35 labels negative · 11 of 14 models · 7 hard negative
“AnyDesk has been observed in all ransomware and pre-ransomware engagements per Cisco Talos' Quarterly Trends report” DeepSeek V4 Flash, negative prompt
ConnectWise ScreenConnect35%
15 of 43 labels negative · 10 of 14 models · 5 hard negative
“two critical zero-day vulnerabilities ... actively exploited in the wild by multiple ransomware groups” DeepSeek V4 Flash, negative prompt
Chrome Remote Desktop92%
12 of 13 labels negative · 9 of 14 models · 10 hard negative
“Free or consumer-oriented tools such as Chrome Remote Desktop... they should usually be blocked or tightly restricted on managed endpoints.” Perplexity Sonar, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 867 links across 214 sites, every framing counted. Ranked by the number of answers carrying the site or page. 9 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
31 answers · 34 citations · 11 models
vendor site · ScreenMeet29 answers · 51 citations · 11 models
29 answers · 29 citations · 10 models
vendor site · Splashtop28 answers · 54 citations · 11 models
vendor site · G228 answers · 42 citations · 10 models
26 answers · 42 citations · 10 models
vendor site · TeamViewer24 answers · 46 citations · 10 models
vendor site · LogMeIn19 answers · 32 citations · 10 models
vendor site · Zoho19 answers · 26 citations · 10 models
vendor site · NinjaOne18 answers · 25 citations · 9 models
vendor site · BeyondTrust17 answers · 24 citations · 8 models
vendor site · CISA13 answers · 36 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
29 answers · 10 models
27 answers · 11 models
21 answers · 11 models
17 answers · 9 models
15 answers · 7 models
15 answers · 9 models
12 answers · 7 models
9 answers · 8 models
8 answers · 7 models
8 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best remote support tool”, “remote support tool”, “remote support tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| BeyondTrust Remote Support beyondtrust.com | 27% | 86 | 27 | 91,200 | $1,820 | 120 | ||
| Splashtop Remote Support splashtop.com | 24% | 144 | 5 | 180,282 | 120 | |||
| TeamViewer teamviewer.com TeamViewer Tensor 9%, TeamViewer 5%, TeamViewer Remote 0% | 15% | 147 | 165,000 | 4,179 | 516,592 | $19,425 | 24 | 6 |
| NinjaOne ninjaone.com NinjaOne Remote 11% | 11% | 43 | 18,100 | 610 | 316,268 company | $17,226 | 118 | |
| ConnectWise connectwise.com ConnectWise ScreenConnect 4%, ConnectWise 2% | 5% | 109 | 22,200 | 792 | 117,593 | $840 | 120 | |
| LogMeIn Rescue logmein.com | 4% | 36 | 2,900 | 223 | 83,852 | $4,029 | 69 | 8 |
| Microsoft parent site Microsoft Azure Virtual Desktop 2%, Microsoft Intune Remote Help 2% | 4% | 60 | 2,240,000 | 403,136 | ||||
| Zoho Assist zoho.com | 2% | 131 | 9,900 | 160 | 1,216,894 | $51,031 | 119 | |
| ISL Online islonline.com | 2% | 11 | ||||||
| Action1 action1.com | 2% | 255 | 8,100 | 87 | 18,854 | $3,801 | 48 |
Google's top ten for the three searches hold 21 sites; 2 of them are among the sites the models cited here (logmein.com, teamviewer.com). The first result for “best remote support tool” is reddit.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best remote support tool for an enterprise B2B company?”Paraphrase“Which remote desktop software would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade remote support tools and how do they differ?”Budget-constrained“What is the best remote support tool for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a remote support tool. What should we look at?”Negative“Which remote support tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceCitrix, VMware HorizonChangedagainst: AnyDesk, TeamViewerno first choiceSplashtop Remote Supportno first choiceagainst: AnyDesk, AnyViewer, TeamViewer
Two alternatives
Microsoft Remote Desktop, RDPTwo alternatives
FixMe.IT, LogMeIn ResolveGPT-5.4 miniBeyondTrust Remote SupportTeamViewer TensorChangedBeyondTrust Remote Support, TeamViewer TensorSplashtop Remote Supportagainst: AnyDesk, LogMeIn Rescue, TeamViewerno first choiceagainst: AnyDesk, ConnectWise ScreenConnect, TeamViewer
Three alternatives
Splashtop Remote Support, TeamViewer Remote, TeamViewer TensorTwo alternatives
AnyDesk, Splashtop Remote SupportThree alternatives
ConnectWise ScreenConnect, ISL Online, Splashtop Remote SupportGemini 3.5 FlashBeyondTrust Remote SupportBeyondTrust Remote SupportHeldagainst: Chrome Remote Desktop, TeamViewerBeyondTrust Remote SupportBeyondTrust Remote Supportagainst: LogMeIn, TeamViewer TensorBeyondTrust Remote Supportagainst: AnyDesk, TeamVieweragainst: Ammyy Admin, AnyDesk, Chrome Remote Desktop, Cisco Webex screen control, ConnectWise ScreenConnect, Microsoft Teams Control, RealVNC Connect, Supremo, TeamViewer, UltraVNC, UltraViewer, Zoom Remote Control
Four alternatives
ConnectWise ScreenConnect, LogMeIn Rescue, Splashtop Remote Support, TeamViewer TensorThree alternatives
Microsoft Azure Virtual Desktop (AVD) / Windows 365, Splashtop Remote Support, TeamViewer TensorFive alternatives
AnyDesk, ConnectWise ScreenConnect, GoTo Rescue, Splashtop Remote Support, TeamViewer TensorTwo alternatives
ConnectWise ScreenConnect, Splashtop Remote SupportFour alternatives
ConnectWise ScreenConnect, NinjaOne Remote, Rescue by LogMeIn, Splashtop Remote SupportPerplexity SonarTeamViewer TensorTeamViewer TensorHeldBeyondTrust Remote Supportagainst: AnyDeskSplashtop Remote Supportagainst: TeamViewerno first choiceagainst: AnyDesk, BeyondTrust Remote Support, Chrome Remote Desktop, ConnectWise ScreenConnect, TeamViewer, Windows Quick Assist
Four alternatives
BeyondTrust Remote Support, NinjaOne Remote, ScreenMeet, Zoho AssistFour alternatives
BeyondTrust Remote Support, ISL Online, Splashtop Remote Support, Zoho AssistSeven alternatives
ConnectWise ScreenConnect, LogMeIn Rescue, NinjaOne Remote, ScreenMeet, Splashtop Remote Support, TeamViewer Tensor, Zoho AssistOne alternative
Zoho AssistGrok 4.20BeyondTrust Remote Supportagainst: ConnectWise ScreenConnect, LogMeIn Rescue, Zoho AssistSplashtop Remote Support, TeamViewerChangedagainst: AnyDesk, Chrome Remote Desktop, LogMeIn, Microsoft Remote Desktopno first choiceagainst: Microsoft Remote Desktop Services (RDS) or Azure Virtual DesktopAteraagainst: LogMeInno first choiceagainst: Ammyy Admin, AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, GoToMyPC, Kaseya, LogMeIn, NetSupport, NinjaOne Remote, TeamViewer, VNC variants
Two alternatives
Splashtop Remote Support, TeamViewerOne alternative
Zoho AssistFive alternatives
AnyDesk, BeyondTrust Remote Support, LogMeIn Rescue, Splashtop Remote Support, TeamViewerThree alternatives
ConnectWise ScreenConnect, Splashtop Remote Support, TeamViewerMistral SmallNinjaOne Remote, TeamViewerNinjaOne Remote, Splashtop Remote SupportChangedTeamViewerNinjaOne Remoteagainst: Splashtop Remote Support, TeamViewerno first choiceagainst: TeamViewer, VNC
Two alternatives
BeyondTrust Remote Support, Zoho AssistFive alternatives
BeyondTrust Remote Support, LogMeIn Rescue, ScreenMeet, TeamViewer, Zoho AssistFive alternatives
Acronis Cyber Protect Connect, Freshservice, ScreenMeet, Splashtop Remote Support, Zoho AssistDeepSeek V4 FlashNinjaOne RemoteSplashtop Remote SupportChangedagainst: TeamViewerBeyondTrust Remote Support, TeamViewerAction1, TeamViewer Tensoragainst: BeyondTrust Remote SupportBeyondTrust Remote Supportagainst: Ammyy Admin, AnyDesk, ConnectWise ScreenConnect, Microsoft Quick Assist, RDP, SimpleHelp, TeamViewer, VNC
Four alternatives
AnyDesk, BeyondTrust Remote Support, Splashtop Remote Support, TeamViewerTwo alternatives
BeyondTrust Remote Support, NinjaOne RemoteSeven alternatives
AnyDesk, ConnectWise ScreenConnect, LogMeIn Rescue, ManageEngine Remote Access Plus, NinjaOne Remote, Splashtop Remote Support, Zoho AssistTwo alternatives
RemotePC, Splashtop Remote SupportFive alternatives
ConnectWise ScreenConnect, LogMeIn Rescue, NinjaOne Remote, Splashtop Remote Support, Zoho AssistLlama 4 Maverickno first choiceSplashtop Remote SupportChangedno first choiceNinjaOne Remoteno first choiceagainst: Chrome Remote Desktop, Microsoft, Windows Quick Assist
Four alternatives
LogMeIn, NinjaOne Remote, TeamViewer, Zoho AssistSeven alternatives
Action1, AirDroid Business, Atera, Datto RMM, JumpCloud, TeamViewer, Zoho AssistQwen 3.7 FlashBeyondTrust Remote Support, Splashtop Remote Supportagainst: LogMeIn, TeamViewerSplashtop Remote SupportChangedagainst: Chrome Remote DesktopBeyondTrust Remote SupportSplashtop Remote Supportagainst: ConnectWise ScreenConnect, LogMeIn Rescue, TeamViewerConnectWiseagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, LogMeIn, TeamViewer, UltraViewer, Windows Quick Assist
One alternative
ConnectWise ScreenConnectFour alternatives
AnyDesk, BeyondTrust Remote Support, NinjaOne Remote, TeamViewerFour alternatives
ConnectWise ScreenConnect, Microsoft Remote Help, Splashtop Remote Support, TeamViewer ONEOne alternative
BeyondTrust Remote SupportThree alternatives
LogMeIn, Splashtop Remote Support, TeamViewerKimi K2BeyondTrust Remote Support, LogMeIn RescueBeyondTrust Remote Support, Microsoft Azure Virtual DesktopChangedTeamViewerConnectWise ScreenConnectagainst: TeamViewer Tensorno first choiceagainst: TeamVieweragainst: AnyDesk, Chrome Remote Desktop, TeamViewer
One alternative
TeamViewerFive alternatives
AnyDesk, Devolutions Remote Desktop Manager, RealVNC Connect, TeamViewer ONE, Windows 365Four alternatives
AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote SupportThree alternatives
BeyondTrust Remote Support, RustDesk Server Pro, Splashtop Remote SupportGLM 4.7 FlashXBeyondTrust Remote Support, LogMeIn RescueSplashtop Remote SupportChangedZoho AssistSplashtop Remote Supportno first choiceagainst: Ammyy Admin, AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, Datto, LogMeIn, NinjaOne Remote, Splashtop Business Access, TeamViewer, VNC
Four alternatives
AnyDesk for Business, Splashtop Remote Support, TeamViewer Tensor, Zoho AssistFour alternatives
Azure Virtual Desktop, Citrix DaaS, TeamViewer, Zoho AssistEight alternatives
AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, LogMeIn Rescue, NinjaOne Remote, RealVNC Connect, Splashtop Remote Support, TeamViewerTwo alternatives
ConnectWise ScreenConnect, Zoho AssistMiniMax M2.5BeyondTrust Remote SupportTeamViewerChangedTeamViewerConnectWise ScreenConnectno first choiceagainst: Chrome Remote Desktopagainst: BeyondTrust Remote Support, ConnectWise ScreenConnect, TeamViewer
Four alternatives
LogMeIn, Salesforce Service Cloud, Zendesk for Customer Service, Zoho AssistTwo alternatives
Citrix Virtual Apps, Splashtop Remote SupportThree alternatives
BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote SupportTwo alternatives
RemotePC, Splashtop Remote SupportGPT-6 LunaBeyondTrust Remote SupportMicrosoft Intune Remote HelpChangedBeyondTrust Remote Supportagainst: ConnectWise ScreenConnect, Microsoft Intune Remote HelpISL Onlineagainst: Splashtop Remote Supportno first choiceagainst: AnyDesk, Atera, ConnectWise ScreenConnect, Kaseya, N-able, Quick Assist, Splashtop Remote Support, TeamViewer
Two alternatives
Splashtop Remote Support, TeamViewer TensorTwo alternatives
BeyondTrust Remote Support, TeamViewer TensorFour alternatives
AnyDesk, LogMeIn Rescue, Splashtop Remote Support, TeamViewer TensorOne alternative
Zoho AssistMuse Glimmer 30BBeyondTrust Remote Support, NinjaOne Remote, TeamViewer Tensor, Zoho Assistagainst: TeamViewer RemoteSplashtop Remote SupportChangedno first choiceBeyondTrust Remote Supportno first choiceagainst: AnyDesk, Atera, BeyondTrust Re, Chrome Remote Desktop, ConnectWise ScreenConnect, N-able, Quick Assist, RustDesk, Splashtop Remote Support, TeamViewer, VNC Connect, eHorus
Four alternatives
Azure Virtual Desktop, Citrix DaaS, TeamViewer Remote, Zoho AssistEight alternatives
AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, NinjaOne Remote, Splashtop Remote Support, TeamViewer Remote, TeamViewer Tensor, Zoho AssistTwo alternatives
ConnectWise ScreenConnect, Splashtop Remote SupportBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:54 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:13 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:55 | no | 0 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:03 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:34 | yes | 10 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:08 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:58 | yes | 22 | 29 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:03 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:30 | yes | 5 | 25 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:52 | yes | 15 | 23 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:07 | yes | 22 | 197 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:19 | yes | 8 | 34 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:19 | yes | 3 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:49 | yes | 9 | 20 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:56 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:51 | yes | 4 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:01 | no | 0 | 16 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:41 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 19:42 | yes | 5 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:12 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:19 | yes | 22 | 21 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:04 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:25 | yes | 5 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:31 | yes | 20 | 93 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:47 | yes | 10 | 20 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:51 | yes | 15 | 53 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:20 | yes | 3 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:51 | yes | 14 | 20 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:57 | yes | 9 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:48 | yes | 5 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:45 | no | 0 | 16 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 09:46 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 19:38 | yes | 10 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:34 | yes | 9 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:54 | yes | 24 | 44 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:07 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:59 | no | 0 | 28 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:22 | yes | 14 | 60 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:47 | yes | 9 | 50 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:40 | yes | 15 | 33 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:28 | yes | 7 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:43 | yes | 23 | 34 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:31 | yes | 18 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 19:30 | yes | 6 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:22 | no | 0 | 18 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 10:21 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:24 | yes | 5 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:19 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:06 | yes | 25 | 27 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:30 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:28 | yes | 19 | 71 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:30 | yes | 20 | 36 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 19:18 | yes | 25 | 22 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 18:12 | yes | 15 | 45 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:29 | yes | 3 | 25 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:13 | yes | 24 | 40 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:07 | yes | 18 | 12 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:15 | yes | 2 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:55 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 12:55 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:07 | yes | 14 | 17 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:03 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:53 | yes | 20 | 50 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 18:08 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:32 | no | 0 | 30 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:39 | yes | 19 | 36 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:06 | yes | 19 | 65 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:56 | no | 0 | 22 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:43 | yes | 2 | 12 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:18 | yes | 13 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:56 | yes | 19 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:56 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:17 | yes | 7 | 25 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:57 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:55 | yes | 13 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:13 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:10 | yes | 25 | 49 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 18:13 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:31 | yes | 15 | 38 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 19:33 | yes | 24 | 34 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:55 | yes | 24 | 119 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:57 | yes | 15 | 32 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 18:30 | yes | 3 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:29 | yes | 20 | 26 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
BeyondTrust read as BeyondTrust Remote Support
BeyondTrust (Secure Remote Support) read as BeyondTrust Remote Support
BeyondTrust (formerly Bomgar) read as BeyondTrust Remote Support
Citrix Virtual Apps and Desktops read as Citrix DaaS
NinjaOne read as NinjaOne Remote
NinjaOne Remote Access read as NinjaOne Remote
RealVNC read as RealVNC Connect
SplashTop read as Splashtop Remote Support
Splashtop read as Splashtop Remote Support
Splashtop (Enterprise or Business plans) read as Splashtop Remote Support
Splashtop Enterprise read as Splashtop Remote Support
Zendesk read as Zendesk for Customer Service
Unresolved, counted raw
AWS SSM
AnyDesk Corporate
AnyDesk for Business
BeyondTrust Re
Cisco Webex screen control
CyberArk Privileged Remote Access
Devolutions Remote Desktop Manager
EV Reach
FixMe-IT
GoTo Rescue (formerly LogMeIn Rescue)
Microsoft Azure Bastion
Microsoft Remote Desktop Services (RDS) or Azure Virtual Desktop
Microsoft Teams Control
Rescue by LogMeIn (GoTo)
RustDesk Server Pro
VNC variants
Windows Remote Desktop Services (RDS)
Zoom Remote Control
eHorus
Discontinued, still offered
No shut-down product was recommended here.