AI IT support agents for enterprise buyers
Asked as “AI agent for IT support”, and as “AI service desk agent”, on behalf of an enterprise B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
49%
Clear leader
49ServiceNow Now Assist15Moveworks06Fini30others
49% of first choices, clear leader.
Since October 2026▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.ServiceNow Now Assist held the lead, +1 point on 48%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk20%Contested▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.Standing →Mid-market
Freshservice24%Contested↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.Standing →Enterprise
ServiceNow Now Assist49%Clear leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.This page
Freshdesk20%Contested▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.Standing →Mid-marketFreshservice24%Contested↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.Standing →EnterpriseServiceNow Now Assist49%Clear leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01ServiceNow Now Assist49%12%51endorsed leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.48% → 49%
ServiceNow Now Assist49%12%51endorsed leader▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.48% → 49%02
Moveworks15%8%52accepted challenger▼−3Since October 2026: 18% → 15%, −3 points. Inside the 11-point floor: within noise.18% → 15%
Moveworks15%8%52accepted challenger▼−3Since October 2026: 18% → 15%, −3 points. Inside the 11-point floor: within noise.18% → 15%03
Microsoft Copilot Studio2%5%22accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%
Microsoft Copilot Studio2%5%22accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%04
Zendesk AI Agents2%31%16criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Zendesk AI Agents2%31%16criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%Show the two products at 0%, ordered by negative rate
06
Salesforce Agentforce0%50%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Salesforce Agentforce0%50%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%05
Aisera0%19%27accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Aisera0%19%27accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
Freshservice vs FreshdeskFreshservice vs Freshservice with Freddy AIFreshservice vs Zendesk AI Agents
Head-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.All twenty-one head-to-head pages: the top seven products, each against each
Freshservice vs Jira Service ManagementFreshservice vs Intercom FinFreshservice vs WorkativFreshdesk vs Freshservice with Freddy AIFreshdesk vs Zendesk AI AgentsFreshdesk vs Jira Service ManagementFreshdesk vs Intercom FinFreshdesk vs WorkativFreshservice with Freddy AI vs Zendesk AI AgentsFreshservice with Freddy AI vs Jira Service ManagementFreshservice with Freddy AI vs Intercom FinFreshservice with Freddy AI vs WorkativZendesk AI Agents vs Jira Service ManagementZendesk AI Agents vs Intercom FinZendesk AI Agents vs WorkativJira Service Management vs Intercom FinJira Service Management vs WorkativIntercom Fin vs Workativ
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01ServiceNow Now Assist49%
ServiceNow Now Assist49%02Moveworks15%
Moveworks15%03Microsoft Copilot Studio2%
Microsoft Copilot Studio2%04Zendesk AI Agents2%
Zendesk AI Agents2%05Aisera0%
Aisera0%06Salesforce Agentforce0%
Salesforce Agentforce0%What they warned about
Six of fourteen models held their first choice under the paraphrase. Gemini 3.5 Flash, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Salesforce Agentforce50%
5 of 10 labels negative · 5 of 14 models · 2 hard negative
“Avoid for Predictability: Usage-Based Models ... Salesforce Agentforce: $2/conversation or Flex Credits” Kimi K2, budget prompt
ServiceNow Now Assist12%
6 of 51 labels negative · 5 of 14 models · 1 hard negative
“Skip Moveworks/ServiceNow if cost predictability ... is your #1 priority” DeepSeek V4 Flash, budget prompt
Moveworks8%
4 of 52 labels negative · 4 of 14 models · 1 hard negative
“Skip Moveworks/ServiceNow if cost predictability at the thousands-of-users scale is your #1 priority” DeepSeek V4 Flash, budget prompt
Zendesk AI Agents31%
5 of 16 labels negative · 4 of 14 models · 1 hard negative
“Avoid pure per-conversation/per-action models such as Intercom Fin, Zendesk AI, Salesforce Agentforce” Muse Glimmer 30B, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 932 links across 329 sites, every framing counted. Ranked by the number of answers carrying the site or page. 77 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Moveworks32 answers · 63 citations · 13 models
publisher (Gane)23 answers · 25 citations · 10 models
20 answers · 21 citations · 10 models
vendor site · ServiceNow19 answers · 42 citations · 8 models
vendor site · eesel19 answers · 28 citations · 10 models
vendor site · Rework18 answers · 22 citations · 11 models
vendor site · Workativ17 answers · 17 citations · 12 models
vendor site · Sim14 answers · 14 citations · 8 models
vendor site · Console12 answers · 14 citations · 7 models
vendor site · Jitbit12 answers · 12 citations · 7 models
vendor site · Rezolve.ai11 answers · 22 citations · 5 models
vendor site · Zendesk11 answers · 14 citations · 5 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
21 answers · 9 models
17 answers · 11 models
16 answers · 11 models
13 answers · 9 models
12 answers · 7 models
12 answers · 7 models
10 answers · 6 models
8 answers · 7 models
8 answers · 7 models
7 answers · 4 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “ai agent for it support”, “ai it support agents”, “best ai agent for it support”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ServiceNow parent site ServiceNow Now Assist 49% | 49% | 99 | 135,000 | 13,451 | ||||
| Moveworks moveworks.com | 15% | 135 | 8,100 | 267 | 54,644 | 0 | ||
| Fini usefini.com | 6% | 9 | ||||||
| ServiceNow ITSM with AI servicenow.com ServiceNow AI Service Desk 2%, ServiceNow ITSM with AI 2%, ServiceNow's L1 IT Service Desk AI Specialist 2% | 6% | 1 | 689,216 | $673 | 101 | |||
| Freshservice freshworks.com | 4% | 423 | 8,100 | 221 | 111,586 | $14,486 | 113 | 2 |
| ServiceNow AI Agents with Now Assist | 4% | |||||||
| Microsoft parent site Microsoft Copilot Studio 2%, Microsoft Copilot 0% | 2% | 49 | 2,240,000 | 403,136 | ||||
| Workativ workativ.com | 2% | 43 | 70 | 2 | 1,110 | |||
| Sim sim.ai | 2% | 10 | ||||||
| Zendesk AI Agents zendesk.com | 2% | 72 | 590 | 32 | 5,365,445 | $16,181 | 63 |
Google's top ten for the three searches hold 22 sites; 1 of them are among the sites the models cited here (eesel.ai). The first result for “ai agent for it support” is aws.amazon.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best AI agent for IT support for an enterprise B2B company?”Paraphrase“Which AI service desk agent would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade AI IT support agents and how do they differ?”Budget-constrained“What is the best AI agent for IT support for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an AI agent for IT support. What should we look at?”Negative“Which AI IT support agents should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ServiceNow Now AssistServiceNow Now AssistHeldAtomicwork, Moveworks, ServiceNow Now Assistagainst: Glean, Microsoft CopilotMicrosoft Copilot Studio, ServiceNow Now Assistno first choicenothing named
Two alternatives
Anthropic Claude Enterprise, OpenAI's Assistants APIThree alternatives
Aisera, Moveworks, Zendesk AI AgentsTwo alternatives
Aisera, EspressiveTwo alternatives
Aisera, MoveworksGPT-5.4 miniServiceNow Now AssistServiceNow Now AssistHeldServiceNow Now AssistServiceNow Now Assistagainst: Aiserano first choicenothing named
Three alternatives
Freddy AI, Freshservice, Zendesk Employee Service AITwo alternatives
Jira Service Management, MoveworksFive alternatives
Aisera, Freshworks Freddy AI, Jira Service Management, Moveworks, Zendesk AI AgentsTwo alternatives
Microsoft Copilot Studio, MoveworksGemini 3.5 FlashServiceNow Now AssistMoveworks, ServiceNow Now AssistChangedServiceNow Now AssistMoveworksagainst: Salesforce Agentforce, ServiceNow Now Assist, Zendesk AI Agentsno first choicenothing named
Four alternatives
Aisera, Console AI, Freshworks, Jira Service ManagementThree alternatives
Aisera, Jira Service Management, Microsoft Copilot for ServiceFive alternatives
Aisera, Freshworks, Jira Service Management, Moveworks, Resolve SystemsThree alternatives
Atlassian Rovo, Jira Service Management, Microsoft Copilot StudioPerplexity SonarServiceNow AI Agents with Now AssistServiceNow AI Agents with Now AssistHeldMoveworks, ServiceNow Now AssistFreshserviceagainst: Moveworksno first choiceagainst: ChatGPT, Claude, Decagon, Google Gemini, NotebookLM, Salesforce Agentforce, Sierra, Zapier Agents
Four alternatives
Microsoft Copilot Studio, Moveworks, SupportLogic Resolve SX / Knowledge Agent, Zendesk AI AgentsFour alternatives
Agentforce, Maven AGI, Microsoft Copilot Studio, MoveworksFive alternatives
Aisera, Freshservice Freddy AI, Microsoft Copilot Studio, Sim, WorkativTwo alternatives
Atera, ServiceNow Now AssistGrok 4.20ServiceNow Now Assistagainst: Aisera, Freshservice Freddy AI, Siit, WorkativServiceNow Now AssistHeldagainst: Zendesk AI AgentsServiceNow Now Assistagainst: ChatGPT, Google GeminiMoveworksagainst: Aisera, ServiceNow Now Assist, Simno first choiceagainst: Auto-GPT, ChatGPT, Copilot, Dynatrace AIOps, Google Gemini, IBM Watson AIOps, LangChain, ServiceNow Now Assist
Four alternatives
IrisAgent, Microsoft Copilot Studio, Moveworks, Neo AgentTwo alternatives
Microsoft Copilot Studio, MoveworksFive alternatives
Aisera, Console, Microsoft 365 Copilot, Microsoft Copilot for IT, Rezolve.aiOne alternative
Microsoft CopilotMistral SmallSim, WorkativServiceNow Now AssistChangedSimagainst: Sana Agents & GleanFiniagainst: Moveworksno first choicenothing named
Two alternatives
Fini, Neuron7Three alternatives
Intercom Fin, Pylon, Zendesk AI AgentsFour alternatives
Aisera, Microsoft Copilot, Moveworks, ServiceNow Now AssistTwo alternatives
Microsoft Copilot, ServiceNow Now AssistDeepSeek V4 FlashServiceNow Now AssistMoveworks, ServiceNow Now AssistChangedagainst: AiseraServiceNow Now Assistagainst: Salesforce AgentforceRezolve.aiagainst: Moveworks, ServiceNow Now Assist, Zendesk AI Agentsno first choiceagainst: Air Canada's AI agent, Cursor, Gorgias, HubSpot, OpenAI, Zendesk AI Agents
Three alternatives
Aisera, Microsoft Copilot Studio, MoveworksTwo alternatives
Freshservice with Freddy AI, Moveworks StandaloneFive alternatives
Aisera, Atlassian Rovo, Atomicwork, Microsoft Copilot Studio, MoveworksOne alternative
Salesforce AI Agent for EmployeesLlama 4 MaverickServiceNow Now AssistServiceNow Now AssistHeldno first choiceFinino first choicenothing named
Three alternatives
Microsoft Copilot Studio, Moveworks, PylonThree alternatives
Freshservice with Freddy AI, Microsoft Copilot Studio, MoveworksFour alternatives
Atomicwork, Moveworks, ServiceNow Now Assist, WorkativQwen 3.7 FlashServiceNow Now AssistFreshserviceChangedMoveworksMoveworksno first choicenothing named
Two alternatives
Microsoft Copilot, MoveworksThree alternatives
Microsoft Copilot for Service, ServiceNow Now Assist, Zendesk AI AgentsFour alternatives
Fini, Glean, Microsoft Copilot for Microsoft 365, ServiceNow Now AssistTwo alternatives
Aisera, ServiceNow's native platformKimi K2ServiceNow Now AssistServiceNow ITSM with AIChangedServiceNow Now AssistMoveworksagainst: Intercom Fin, Microsoft Copilot Studio, Salesforce Agentforceno first choiceagainst: Aisera, Amelia, IPsoft, Moveworks
Five alternatives
Aisera, Atomicwork, Auralis, Moveworks, WorkativOne alternative
Rezolve.aiFour alternatives
Aisera, Freshservice with Freddy AI, Microsoft Copilot for IT, MoveworksTwo alternatives
Microsoft 365 Copilot, ServiceNow Now AssistGLM 4.7 FlashXServiceNow Now AssistServiceNow AI Service DeskChangedMoveworksServiceNow Now Assistno first choiceagainst: MyHelpDesk.AI, ServiceNow AI Platform
Two alternatives
Atomicwork, MoveworksThree alternatives
Cognigy AI Platform, Moveworks, Zendesk Employee Service AISix alternatives
ControlUp Pulse AI Resolve, Leena AI, Microsoft Copilot, Microsoft Copilot Studio, Salesforce Agentforce, ServiceNow Now AssistThree alternatives
Microsoft Copilot with Copilot Studio, Risotto, Zendesk AI AgentsMiniMax M2.5MoveworksServiceNow with Moveworks, Zendesk AI AgentsChangedMoveworks, Simagainst: ChatGPTFiniagainst: ServiceNow Now Assistno first choicenothing named
Two alternatives
Fini, ServiceNow Now AssistThree alternatives
Freshservice, Jira Service Management with Rovo, Salesforce Service Cloud with EinsteinTwo alternatives
Google Gemini, Microsoft CopilotThree alternatives
Broadnet, OneConcord AI, Pluno AIGPT-6 LunaServiceNow Now AssistServiceNow's L1 IT Service Desk AI SpecialistChangedServiceNow Now Assistagainst: Aisera AI Service DeskServiceNow ITSM with Moveworksno first choicenothing named
Three alternatives
Agentforce IT Service, Atlassian Rovo, MoveworksOne alternative
EmployeeWorksFour alternatives
Atlassian Jira Service Management: Request Resolver and virtual service agent, Freshservice Freddy AI Agent / Agent Studio, Microsoft Copilot Studio, MoveworksOne alternative
RovoMuse Glimmer 30BServiceNow Now AssistServiceNow Now AssistHeldNow Assist in ServiceNowServiceNow Now Assistagainst: Intercom Fin, Salesforce Agentforce, Zendesk AI Agentsno first choiceagainst: ServiceNow Now Assist
Four alternatives
Aisera, Console, Freshservice Freddy AI, MoveworksOne alternative
MoveworksFour alternatives
Freddy in Freshservice, Microsoft Copilot Studio, Moveworks, Zendesk AI AgentsThree alternatives
Fini, Microsoft Copilot Studio, MoveworksBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:24 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:32 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:55 | yes | 7 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:54 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:55 | yes | 9 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 19:07 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:20 | yes | 24 | 48 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:12 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:40 | yes | 5 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:08 | yes | 10 | 25 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:19 | yes | 15 | 61 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 19:26 | yes | 5 | 29 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:28 | yes | 4 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 19:30 | yes | 14 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:13 | yes | 19 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:51 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 18:58 | no | 0 | 16 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 12:03 | yes | 10 | 6 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:30 | yes | 5 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:58 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:55 | yes | 24 | 27 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:49 | yes | 9 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:35 | no | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:14 | yes | 20 | 29 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:44 | yes | 25 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:09 | yes | 10 | 22 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:11 | yes | 2 | 16 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:56 | yes | 15 | 13 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:49 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:45 | yes | 6 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 18:46 | yes | 10 | 29 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 17:49 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:57 | yes | 10 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:53 | yes | 10 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:36 | yes | 24 | 46 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:27 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:21 | yes | 13 | 54 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:48 | yes | 15 | 34 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:22 | yes | 24 | 73 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:26 | yes | 8 | 29 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 19:21 | yes | 6 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:39 | yes | 15 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:24 | yes | 19 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:18 | yes | 4 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:13 | yes | 14 | 24 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 15:06 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:31 | yes | 20 | 14 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:39 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:02 | yes | 23 | 35 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:53 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 18:36 | yes | 15 | 88 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:30 | yes | 20 | 76 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:30 | yes | 25 | 37 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:26 | yes | 19 | 61 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:29 | yes | 2 | 18 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:12 | yes | 24 | 29 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:55 | yes | 20 | 18 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:28 | no | 0 | 10 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:04 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 16:17 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:08 | yes | 10 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:48 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 19:13 | yes | 25 | 54 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:02 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 19:16 | no | 0 | 31 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:23 | yes | 15 | 34 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 18:57 | yes | 25 | 163 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:22 | yes | 15 | 49 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:15 | yes | 3 | 19 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:05 | yes | 14 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:57 | yes | 18 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:53 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:36 | no | 0 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 16:53 | yes | 10 | 7 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:54 | yes | 15 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:07 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:50 | yes | 24 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:23 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:57 | yes | 9 | 35 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:12 | yes | 25 | 44 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:18 | yes | 14 | 16 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:47 | no | 0 | 27 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:44 | yes | 3 | 17 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:19 | yes | 24 | 31 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian (Jira Service Management with Rovo/Atlassian Intelligence) read as Jira Service Management
ClearFeed read as ClearFeed AI Agent
Copilot Studio read as Microsoft Copilot Studio
Intercom read as Intercom Fin
ServiceNow read as ServiceNow Now Assist
ServiceNow (Now Assist + Moveworks / ServiceNow Otto) read as ServiceNow Now Assist
ServiceNow (Now Assist) read as ServiceNow Now Assist
ServiceNow AI Agents read as ServiceNow Now Assist
ServiceNow AI Agents (Now Assist) read as ServiceNow Now Assist
ServiceNow AI agents read as ServiceNow Now Assist
ServiceNow Now Assist / AI Agents read as ServiceNow Now Assist
Zendesk read as Zendesk AI Agents
Zendesk (Sunshine Platform) read as Zendesk AI Agents
Zendesk AI read as Zendesk AI Agents
Zendesk Employee Service AI Agents read as Zendesk Employee Service AI
eesel read as eesel AI
Unresolved, counted raw
Agentforce IT Service
Air Canada's AI agent
Aisera AI Service Desk
Amelia
Atlassian Jira Service Management: Request Resolver and virtual service agent
Auralis
Broadnet
Cognigy AI Platform
Cognizant/Tethered enterprise suites
Console AI
ControlUp Pulse AI Resolve
Dynatrace AIOps
EmployeeWorks
Enterprise Bot
Freddy in Freshservice
Freshservice Freddy AI Agent / Agent Studio
Google Agentspace
IPsoft
Infor Velocity Suite
Maven AGI
Microsoft Copilot with Copilot Studio
MindStudio
Moveworks Standalone
MyHelpDesk.AI
Neuron7
Now Assist in ServiceNow
OneConcord AI
OpenAI's Assistants API
Parloa
Quickchat
Rovo in Jira Service Management
Salesforce AI Agent for Employees
Salesforce Service Cloud with Einstein
Salesforce with their Einstein
Sana Agents
Sana Agents & Glean
ServiceNow AI Platform
ServiceNow AI Service Desk
ServiceNow ITSM with AI (Now Assist/Otto)
ServiceNow ITSM with Moveworks
ServiceNow with Moveworks
ServiceNow's L1 IT Service Desk AI Specialist
ServiceNow's native platform
SupportLogic Resolve SX / Knowledge Agent
Zapier Agents
Zendesk Employee Service
Discontinued, still offered
No shut-down product was recommended here.