Incident management and on-call for small business buyers
Asked as “incident management platform”, and as “on-call scheduling and alerting tool”, on behalf of a small B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
39%
Contested · PagerDuty 18%
39incident.io18PagerDuty11Better Stack33others
39% of first choices, contested.
Since October 2026▲+4Since October 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise.incident.io held the lead, +4 points on 35%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
incident.io39%Contested▲+4Since October 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise.This pageMid-marketincident.io47%Clear leader▲+15Since October 2026: 32% → 47%, +15 points. Past the 11-point floor: movement.Standing →Enterprise
PagerDuty53%Clear leader▼−4Since October 2026: 57% → 53%, −4 points. Inside the 11-point floor: within noise.Standing →
incident.io39%Contested▲+4Since October 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise.This pageMid-marketincident.io47%Clear leader▲+15Since October 2026: 32% → 47%, +15 points. Past the 11-point floor: movement.Standing →EnterprisePagerDuty53%Clear leader▼−4Since October 2026: 57% → 53%, −4 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01incident.io39%6%54endorsed leader▲+4Since October 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise.35% → 39%
incident.io39%6%54endorsed leader▲+4Since October 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise.35% → 39%02PagerDuty18%51%72criticized challenger▲+7Since October 2026: 11% → 18%, +7 points. Inside the 11-point floor: within noise.11% → 18%
PagerDuty18%51%72criticized challenger▲+7Since October 2026: 11% → 18%, +7 points. Inside the 11-point floor: within noise.11% → 18%03
Better Stack11%3%39accepted challenger▼−5Since October 2026: 16% → 11%, −5 points. Inside the 11-point floor: within noise.16% → 11%
Better Stack11%3%39accepted challenger▼−5Since October 2026: 16% → 11%, −5 points. Inside the 11-point floor: within noise.16% → 11%04
All Quiet7%0%20accepted challenger▲+7Since October 2026: 0% → 7%, +7 points. Inside the 11-point floor: within noise.0% → 7%
All Quiet7%0%20accepted challenger▲+7Since October 2026: 0% → 7%, +7 points. Inside the 11-point floor: within noise.0% → 7%05
Rootly4%8%26accepted challenger▼−3Since October 2026: 7% → 4%, −3 points. Inside the 11-point floor: within noise.7% → 4%
Rootly4%8%26accepted challenger▼−3Since October 2026: 7% → 4%, −3 points. Inside the 11-point floor: within noise.7% → 4%06
Jira Service Management2%19%31accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Jira Service Management2%19%31accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%07
FireHydrant2%14%22accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
FireHydrant2%14%22accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%08
Squadcast2%7%14accepted challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 11-point floor: within noise.7% → 2%
Squadcast2%7%14accepted challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 11-point floor: within noise.7% → 2%09
Splunk On-Call2%50%12criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Splunk On-Call2%50%12criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%10
Opsgenie2%66%38criticized challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 11-point floor: within noise.7% → 2%
Opsgenie2%66%38criticized challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 11-point floor: within noise.7% → 2%Show the four products at 0%, ordered by negative rate
14
ServiceNow ITSM0%93%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
ServiceNow ITSM0%93%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
xMatters0%57%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
xMatters0%57%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Grafana IRM0%6%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Grafana IRM0%6%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Zenduty0%0%10accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
Zenduty0%0%10accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708091011121314Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01incident.io39%
incident.io39%02PagerDuty18%
PagerDuty18%03Better Stack11%
Better Stack11%04All Quiet7%
All Quiet7%05Rootly4%
Rootly4%06Jira Service Management2%
Jira Service Management2%07FireHydrant2%
FireHydrant2%08Squadcast2%
Squadcast2%09Splunk On-Call2%
Splunk On-Call2%10Opsgenie2%
Opsgenie2%11Grafana IRM0%
Grafana IRM0%12Zenduty0%
Zenduty0%13xMatters0%
xMatters0%14ServiceNow ITSM0%
ServiceNow ITSM0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
PagerDuty51%
37 of 72 labels negative · 14 of 14 models · 6 hard negative
“Avoid enterprise tools like PagerDuty or Splunk On-Call as they typically require significant investment” MiniMax M2.5, budget prompt
Opsgenie66%
25 of 38 labels negative · 13 of 14 models · 21 hard negative
“Atlassian stopped selling standalone Opsgenie subscriptions, and the service will be fully shut down on April 5, 2027” Gemini 3.5 Flash, negative prompt
ServiceNow ITSM93%
13 of 14 labels negative · 12 of 14 models · 11 hard negative
“Usually excessive for a small business. It typically requires custom pricing, substantial implementation work, and specialist administration” Perplexity Sonar, negative prompt
xMatters57%
8 of 14 labels negative · 7 of 14 models · 2 hard negative
“less suitable and often unaffordable for small businesses” Mistral Small, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 792 links across 140 sites, every framing counted. Ranked by the number of answers carrying the site or page. 23 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · incident.io46 answers · 146 citations · 13 models
vendor site · All Quiet28 answers · 32 citations · 11 models
vendor site · G224 answers · 39 citations · 10 models
22 answers · 32 citations · 9 models
vendor site · Rootly22 answers · 28 citations · 10 models
22 answers · 22 citations · 11 models
17 answers · 22 citations · 9 models
vendor site · Atlassian15 answers · 18 citations · 7 models
vendor site · Hyperping15 answers · 16 citations · 8 models
vendor site · PagerDuty15 answers · 15 citations · 7 models
14 answers · 15 citations · 8 models
vendor site · Guideflow13 answers · 19 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
23 answers · 10 models
18 answers · 11 models
17 answers · 9 models
17 answers · 8 models
16 answers · 10 models
15 answers · 7 models
14 answers · 8 models
13 answers · 5 models
13 answers · 7 models
11 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best incident management platform”, “incident management platform”, “incident management platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| incident.io incident.io | 39% | 170 | 1,900 | 70 | 65,369 | $108 | 12 | 1 |
| PagerDuty pagerduty.com | 18% | 205 | 27,100 | 685 | 82,470 | $1,433 | 118 | |
| Better Stack betterstack.com | 11% | 311 | 1,600 | 1,017 | 41,811 | 119 | ||
| All Quiet allquiet.app | 7% | 28 | ||||||
| Spike.sh spike.sh | 7% | 15 | 20 | 0 | 6,691 | |||
| TaskCall taskcallapp.com | 5% | 8 | 70 | 2 | 472 | 2 | ||
| Rootly rootly.com | 4% | 97 | 1,900 | 30 | 13,774 | 23 | 2 | |
| Jira atlassian.com Jira Service Management 2%, Opsgenie 2% | 4% | 335 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 | 4 |
| FireHydrant firehydrant.com | 2% | 69 | 49,500 | 19 | 20,080 | 6 | ||
| Squadcast squadcast.com | 2% | 38 | 2,900 | 41 | 47 |
Google's top ten for the three searches hold 18 sites; 3 of them are among the sites the models cited here (atlassian.com, incident.io, rootly.com). The first result for “best incident management platform” is incident.io.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best incident management platform for a small B2B company?”Paraphrase“Which on-call scheduling and alerting tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top incident management platforms for a small team and how do they differ?”Budget-constrained“What is the best incident management platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an incident management platform. What should we look at?”Negative“Which incident management platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5incident.ioBetter Stack, Spike.shChangedincident.ioSquadcastno first choiceagainst: Better Stack, Jira Service Management, Opsgenie, PagerDuty
Three alternatives
Better Stack, Hyperping, SquadcastTwo alternatives
TaskCall, ZendutySix alternatives
Jira Service Management, PagerDuty, Rootly, Splunk On-Call, Squadcast, ZendutyThree alternatives
All Quiet, Better Stack, incident.ioGPT-5.4 miniincident.ioagainst: OpsgeniePagerDutyChangedPagerDutyagainst: xMattersFireHydrant, PagerDutyagainst: Opsgenie, incident.iono first choiceagainst: FireHydrant, Opsgenie, PagerDuty, incident.io, xMatters
Two alternatives
PagerDuty, RootlyFour alternatives
Better Stack, Opsgenie, Rootly, SquadcastFour alternatives
Blameless, FireHydrant, Jira Service Management, RootlyGemini 3.5 FlashRootly, incident.ioagainst: PagerDutyBetter StackChangedBetter Stackagainst: PagerDutyBetter Stackagainst: Opsgenieincident.ioagainst: Opsgenie, PagerDutyagainst: BMC Helix ITSM, Datadog, Dynatrace, Everbridge, Ivanti Neurons, Jira Service Management, Opsgenie, PagerDuty, ServiceNow ITSM, Splunk Observability Cloud, Splunk On-Call, xMatters
Two alternatives
Better Stack, Jira Service ManagementThree alternatives
Opsgenie, PagerDuty, incident.ioThree alternatives
Jira Service Management, Squadcast, incident.ioThree alternatives
Grafana IRM, Instatus, PagerDutySix alternatives
All Quiet, Better Stack, Datadog On-Call, Jira Service Management, Rootly, RunframePerplexity SonarBetter StackPagerDutyChangedagainst: incident.ioBetter Stack, incident.ioPagerDutyagainst: Uptime Kumano first choiceagainst: FireHydrant, Freshservice, Jira Service Management, Opsgenie, PagerDuty, Rootly, ServiceNow ITSM, Splunk On-Call
Four alternatives
Jira Service Management, PagerDuty, Zenduty, incident.ioTwo alternatives
Better Stack, OnPageFour alternatives
FireHydrant, Jira Service Management, PagerDuty, ZendutyThree alternatives
AlertOps, Better Stack, ZendutyGrok 4.20incident.ioOpsgenieChangedagainst: Connecteam, SIGNL4Better Stack, incident.ioagainst: FireHydrant, Opsgenie, PagerDuty, SquadcastTaskCallincident.ioagainst: PagerDutyagainst: PagerDuty, ServiceNow ITSM
Four alternatives
Intercom, Jira Service Management, PagerDuty, ZendeskFour alternatives
All Quiet, Better Stack, PagerDuty, ZendutyThree alternatives
Grafana IRM, Rootly, ZendutyTwo alternatives
PagerDuty, incident.ioFive alternatives
Better Stack, FireHydrant, Opsgenie, Rootly, SquadcastMistral SmallPagerDutyTaskCallChangedTaskCall, incident.ioagainst: PagerDutyAll Quiet, TaskCallagainst: PagerDutyno first choiceagainst: New Relic, PagerDuty, ServiceNow ITSM, xMatters
Three alternatives
All Quiet, Better Stack, incident.ioThree alternatives
Spike.sh, Squadcast, incident.ioTwo alternatives
Freshservice, Jira Service ManagementOne alternative
AlertOpsDeepSeek V4 Flashincident.ioagainst: PagerDutySpike.shChangedagainst: PagerDutyincident.ioagainst: Jira Service Management, Opsgenie, PagerDutyincident.ioincident.ioagainst: Grafana IRM, Opsgenie, PagerDutyagainst: NinjaOne, Opsgenie, PagerDuty, ServiceNow ITSM, Splunk On-Call, xMatters
One alternative
Better StackTwo alternatives
Hyperping, SIGNL4Four alternatives
All Quiet, FireHydrant, Grafana IRM, RootlyTwo alternatives
Better Stack, PagerDutyTwo alternatives
All Quiet, RootlyLlama 4 Maverickincident.iono first choiceChangedAll Quietagainst: PagerDuty, RootlyPagerDutyno first choiceagainst: New Relic, Opsgenie, PagerDuty, ServiceNow ITSM
Three alternatives
All Quiet, Better Stack, PagerDutyFour alternatives
AlertOps, Grafana IRM, incident.io, xMattersFour alternatives
AlertOps, ONES Project, incident.io, xMattersQwen 3.7 FlashBetter Stack, Jira Service Managementagainst: PagerDutyShiftChangedJira Service Managementagainst: PagerDutyPagerDutySplunk On-Call, incident.ioagainst: ServiceNow ITSMagainst: BMC Helix ITSM, CA SDM, IBM Maximo, Jira Software, Opsgenie, PagerDuty, ServiceNow ITSM
Three alternatives
Freshservice, Opsgenie, Statuspage.ioTwo alternatives
Opsgenie, PagerDutyThree alternatives
FireHydrant, Opsgenie, StatuspalFour alternatives
AlertOps, Opsgenie, Request Tracker, Site24x7 StatusIQTwo alternatives
Opsgenie, PagerDutyKimi K2incident.ioagainst: Opsgenie, PagerDutySpike.shChangedagainst: Opsgenie, PagerDutyincident.ioagainst: Opsgenieincident.ioagainst: PagerDutyAll Quietagainst: Opsgenie, PagerDutyagainst: Opsgenie, PagerDuty, ServiceNow ITSM, xMatters
Three alternatives
Better Stack, FireHydrant, Grafana IRMOne alternative
Better StackThree alternatives
Grafana IRM, PagerDuty, RootlyOne alternative
Grafana IRMThree alternatives
Runframe, Spike.sh, SquadcastGLM 4.7 FlashXPagerDuty, incident.ioincident.ioChangedincident.ioagainst: PagerDutyAll Quiet, incident.ioRootly, incident.ioagainst: BigPanda, Jira Service Management, ManageEngine ServiceDesk Plus, Opsgenie, ServiceNow ITSM, Splunk On-Call
Three alternatives
Freshservice, Grafana IRM, Jira Service ManagementFive alternatives
FireHydrant, Grafana IRM, Opsgenie, PagerDuty, RootlyFour alternatives
All Quiet, FireHydrant, Rootly, SquadcastOne alternative
TaskCallMiniMax M2.5incident.ioagainst: Opsgenieincident.ioHeldagainst: PagerDutyincident.ioagainst: Opsgenie, PagerDutyAll Quietagainst: PagerDuty, Splunk On-Callno first choiceagainst: PagerDuty, ServiceNow ITSM, xMatters
Four alternatives
AlertOps, Better Stack, FireHydrant, PagerDutyThree alternatives
Better Stack, PagerTree, SIGNL4Four alternatives
FireHydrant, Grafana IRM, Rootly, SquadcastTwo alternatives
TaskCall, incident.ioGPT-6 Lunaincident.ioBetter StackChangedRootly, incident.ioagainst: Opsgenieincident.iono first choiceagainst: Opsgenie, PagerDuty, ServiceNow ITSM
One alternative
PagerDutyOne alternative
PagerDutyFour alternatives
Better Stack, FireHydrant, Jira Service Management, PagerDutyTwo alternatives
Better Stack, PagerDutyMuse Glimmer 30BPagerDutySpike.shChangedagainst: PagerDutyAll Quiet, incident.ioagainst: Opsgenie, PagerDutyPagerDuty, incident.iono first choiceagainst: BigPanda, Everbridge, Jira Service Management, New Relic, PagerDuty, ServiceNow ITSM, Splunk On-Call, xMatters
Two alternatives
All Quiet, incident.ioThree alternatives
Better Stack, Instatus, TaskCallThree alternatives
FireHydrant, Rootly, Splunk On-CallFour alternatives
AlertOps, All Quiet, Better Stack, Uptime KumaBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:54 | yes | 10 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:34 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:39 | no | 0 | 13 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 15:20 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:28 | yes | 5 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:15 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:17 | yes | 24 | 26 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 19:02 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:25 | no | 0 | 31 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 18:03 | yes | 10 | 18 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:35 | yes | 14 | 69 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:16 | yes | 10 | 36 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 19:37 | yes | 2 | 9 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:13 | yes | 11 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:14 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:57 | no | 0 | 3 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:08 | no | 0 | 14 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:16 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:47 | yes | 5 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:38 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:46 | yes | 22 | 36 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 18:24 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:27 | no | 0 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:27 | yes | 24 | 35 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:44 | yes | 20 | 81 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:34 | yes | 20 | 66 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:27 | yes | 2 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:42 | yes | 14 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:01 | yes | 10 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:51 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:28 | yes | 9 | 20 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 09:29 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:23 | yes | 10 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:55 | yes | 5 | 14 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:34 | yes | 20 | 41 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:09 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:19 | no | 0 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:24 | yes | 15 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:25 | yes | 25 | 325 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:37 | yes | 14 | 27 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:28 | yes | 7 | 17 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:27 | yes | 13 | 33 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:45 | yes | 15 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:56 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:00 | yes | 10 | 24 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 09:08 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:20 | yes | 5 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:43 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:13 | yes | 16 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:24 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:49 | yes | 8 | 32 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:52 | yes | 15 | 29 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:15 | yes | 13 | 31 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:05 | yes | 5 | 16 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:41 | yes | 3 | 8 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:58 | yes | 12 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:04 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:49 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:52 | yes | 8 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 17:11 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:13 | yes | 14 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:13 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:36 | yes | 24 | 34 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:21 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:06 | no | 0 | 49 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:56 | yes | 10 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:01 | yes | 10 | 83 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:16 | yes | 5 | 31 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:50 | yes | 1 | 19 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:58 | yes | 14 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:51 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 18:24 | yes | 5 | 18 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:16 | yes | 5 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:53 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:05 | yes | 19 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:56 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:32 | yes | 23 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 18:50 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:08 | no | 0 | 30 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:04 | yes | 25 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:36 | yes | 24 | 41 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:31 | yes | 17 | 37 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:03 | yes | 2 | 14 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:27 | yes | 12 | 18 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
BMC Helix read as BMC Helix ITSM
ServiceNow read as ServiceNow ITSM
ServiceNow IT Service Management read as ServiceNow ITSM
Unresolved, counted raw
Blameless
CA SDM
CState
Freshstatus
HeyOnCall
Infraon
Shift
Site Qwality
Site24x7 StatusIQ
Webalert
Discontinued, still offered
No shut-down product was recommended here.