September 2026 Edition, published · The permanent record of that edition, superseded since. The current standing is on the category page →
Index › GTM › Marketing › Reviews › Enterprise · September 2026 Edition

Review and reputation management for enterprise buyers

Asked as “online review management platform”, and as “reputation management tool”, on behalf of an enterprise B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
31%
Contested · Reputation 18%
31Birdeye18Reputation06Brandwatch45others

31% of first choices, contested.

ShowinginAll 112 categories in the September 2026 Edition →

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01Birdeye31%20%55endorsed leader
02Reputation18%12%56accepted challenger
03ReviewTrackers2%10%21accepted challenger
04Chatmeter2%0%11accepted challenger
05Sprinklr2%25%12criticized challenger
Show the three products at 0%, ordered by negative rate
08Podium0%47%19criticized challenger
07Yext0%21%19accepted challenger
06SOCi0%0%19accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All fifteen head-to-head pages: the top six products, each against each

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Birdeye31%
02Reputation18%
03ReviewTrackers2%
04Chatmeter2%
05Sprinklr2%
06SOCi0%
07Yext0%
08Podium0%

What they warned about

One of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2 and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Birdeye
20%
11 of 55 labels negative · 7 of 12 models · 4 hard negative
“the "reputation management" tools you'll hear about most (Birdeye, Podium, Grade.us, NiceJob, BrightLocal) are the wrong category” DeepSeek V4 Flash, paraphrase prompt
Podium
47%
9 of 19 labels negative · 6 of 12 models · 6 hard negative
“Podium is better suited to local service businesses than large multi-location enterprises. Its contract terms and portability issues are genuine liabilities.” DeepSeek V4 Flash, negative prompt
Trustpilot
56%
5 of 9 labels negative · 5 of 12 models · 1 hard negative
“Wrong model for local/service businesses... Annual-only contracts with no mid-term exit.” DeepSeek V4 Flash, negative prompt
GatherUp
80%
4 of 5 labels negative · 4 of 12 models · 2 hard negative
“Platforms That Use Review Gating Examples: GatherUp, ReputationStacker, GoHighLevel - Why to avoid:” Mistral Small, negative prompt

What they cite

Four of the twelve models returned a source list in this edition: four return the pages they cited.

Sites the answers cite

23 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 288 links across 130 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.

vendor site · Birdeye14 answers · 25 citations · 4 models
12 answers · 22 citations · 4 models
vendor site · AppFollow11 answers · 12 citations · 3 models
9 answers · 9 citations · 3 models
7 answers · 10 citations · 2 models
6 answers · 6 citations · 3 models
vendor site · Gartner6 answers · 6 citations · 3 models
vendor site · Guideflow6 answers · 6 citations · 2 models
vendor site · Alchemer5 answers · 6 citations · 2 models
vendor site · FeedbackRobot4 answers · 4 citations · 2 models
4 answers · 4 citations · 2 models
vendor site · Zapier4 answers · 4 citations · 2 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best online review management platform”, “online review management platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 daysBest Google position
Birdeye birdeye.com31%35522,2003806,787,611$1,7351102
Reputation reputation.com18%12140,500271,54542,552$8,985118
Brandwatch brandwatch.com6%1196,600133119,214$585120
Reviewflowz reviewflowz.com6%2917002,034$46711
G2 Marketing Solutions6%
G2 Buyer Intent g2.com4%1479012,221,1821099
TrustRadius trustradius.com4%411,30019217,045
EmbedMyReviews embedmyreviews.com4%3
Meltwater meltwater.com4%30014,80040552,658$636
ReviewSense.ai Enterprise reviewsense.ai4%

Google's top ten for the two searches hold 17 sites; 6 of them are among the sites the models cited here (alchemer.com, appfollow.io, birdeye.com, gartner.com, learn.g2.com, zapier.com). The first result for “best online review management platform” is gartner.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best online review management platform for an enterprise B2B company?”Paraphrase“Which reputation management tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade review and reputation management platforms and how do they differ?”Budget-constrained“What is the best online review management platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an online review management platform. What should we look at?”Negative“Which review and reputation management platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5TrustRadius
Three alternativesBirdeye, PeerSpot, Reputation
BirdeyeChanged
Two alternativesReputation, Sprinklr
Birdeye
Four alternativesCaliber, Reputation, Revuze, Sprinklr
Grade.us
Two alternativesReputation, Reviewflowz
no first choicenothing named
GPT-5.4 miniG2 Marketing Solutions
Three alternativesBirdeye, Sprinklr Social, Yext
ReputationChanged
One alternativeBirdeye
Birdeye, Reputation
Six alternativesBazaarvoice, Podium, ReviewTrackers, SOCi, Sprinklr, Yext
Reputation
Two alternativesBirdeye, Tattle
no first choiceagainst: Gartner Peer Insights
Gemini 3.5 FlashReputation, Reviewflowz
Six alternativesBirdeye, Enterpret, G2 Buyer Intent, Sprinklr, Thematic, TrustRadius
G2 Marketing Solutions, MeltwaterChanged
Five alternativesGartner Peer Insights, Glassdoor, Medallia, Qualtrics, Sprinklr Insights
no first choiceReviewTrackers
Two alternativesReputation, ReviewInc
against: Birdeye
no first choiceagainst: BrightLocal, Broadly, GoHighLevel, NiceJob, Podium, Yext, Zoho Publish
Perplexity SonarBirdeye
Two alternativesReputation, Sprinklr Social
ReputationChanged
One alternativeBirdeye
Birdeye, Reputation
Seven alternativesBrandwatch, Podium, ReviewTrackers, SOCi, Sprinklr, Sprout Social, Yext
Birdeye
One alternativeReputation
no first choiceagainst: Birdeye, Grade.us, Podium, ReviewTrackers, Trustpilot, Yext
Grok 4.20Birdeye
Three alternativesReputation, ReviewTrackers, Reviewflowz
SprinklrChanged
Three alternativesBirdeye, Brandwatch, Reputation
Birdeye
Four alternativesReputation, ReviewTrackers, SOCi, Yext
EmbedMyReviews
Two alternativesReviewGrower, SocialPilot Reviews
against: Bazaarvoice, Birdeye, Reputation, Sprout Social
no first choiceagainst: Birdeye, GatherUp, Meltwater, NiceJob, Podium, Reputation, ReputationStacker, Sprinklr, Yext
Mistral SmallG2 Marketing Solutions, TrustRadius
Four alternativesBirdeye Reviews AI, Gartner Peer Insights, Reputation, ReviewTrackers
BirdeyeChanged
Four alternativesHootsuite, Reputation, ReviewInc, SOCi
Birdeye
Four alternativesReputation, ReviewGrower, SOCi, Yext
ReviewSense.ai Enterprise
Two alternativesGrade.us, Reply Fast
against: Birdeye, Podium, Reputation
no first choiceagainst: Birdeye, GatherUp, GoHighLevel, Reputation, ReputationStacker, Trustpilot, Yotpo
DeepSeek V4 FlashBirdeye, G2 Buyer Intent
Two alternativesReputation, TrustRadius
against: Podium
MeltwaterChanged
Six alternativesBrandwatch, Five Blocks' AIQ, Profound, Sprinklr, Talkwalker, Trustable Labs
against: Birdeye, BrightLocal, Grade.us, NiceJob, Podium
Birdeye
Six alternativesChatmeter, Reputation, ReviewTrackers, SOCi, Uberall, Yext
against: ReviewGrower
Birdeye
Two alternativesReputation, Yext
against: Sprout Social
Birdeye, Reputation
Two alternativesReviewTrackers, Trustpilot
against: Expert Reputation, Podium, Yotpo
against: Birdeye, GatherUp, Podium, Trustpilot, Yext
Llama 4 MaverickBrandwatch
Four alternativesBazaarvoice, Birdeye, GatherUp, Okendo
ReputationChangedno first choice
Seven alternativesBirdeye, Brand24, Grade.us, Reputation, ReviewTrackers, Sprout Social, Yext
Birdeye
Four alternativesReputation, ReviewTrackers, Trustpilot, Yext
Birdeye
Three alternativesReputation, ReviewTrackers, Sprout Social
nothing named
Qwen 3.7 FlashG2 Buyer Intent
Four alternativesCapterra, Gartner Peer Insights, Resourced, Yotpo
BrandwatchChanged
Three alternativesSprout Social, Talkwalker, Yotpo
Birdeye
Five alternativesPodium, Reputation, ReviewTrackers, Sprout Social, Yext
Reputation
Two alternativesBazaarvoice, Birdeye
Birdeye
Three alternativesReputation, ReviewTrackers, Yext
against: Meltwater, Sprinklr
Kimi K2Reviewflowz
Three alternativesBirdeye, FeedbackRobot, Reputation
BrandwatchChanged
Three alternativesBirdeye, Meltwater, Sprinklr
Birdeye
Seven alternativesBrandwatch, Chatmeter, Podium, Reputation, ReviewTrackers, SOCi, Yext
Chatmeter
Two alternativesReputation, SOCi
against: Birdeye, Grade.us, Sprout Social
Birdeye, Reputationagainst: ReviewTrackersagainst: Birdeye, GatherUp, GoHighLevel, Podium, Reputation, ReputationDefender, ReputationStacker
GLM 4.7 FlashXBirdeye
Four alternativesMeltwater, Reputation, Trustpilot, Yotpo
BirdeyeHeld
Two alternativesReputation, Sprout Social
Birdeye
Five alternativesChatmeter, Reputation, ReviewGrower, SOCi, Yext
EmbedMyReviews, ReviewGrower
One alternativeReputation
against: Trustpilot
no first choiceagainst: BrandYourself, Go Fish Digital, Guaranteed Removals, Igniyte, NetReputation, ReputationAmerica, ReputationDefender, Status Labs, WebiMax
MiniMax M2.5Reputation, Reviewflowz
Two alternativesBazaarvoice, G2 Buyer Intent
against: Trustpilot
BirdeyeChanged
Two alternativesReputation, SOCi
Reputation
Five alternativesBirdeye, ReviewGrower, Reviewflowz, SOCi, Yext – Reviews
ReviewSense.ai Enterprise
One alternativeReviewGrower Agency
against: Birdeye, Reputation
Vanta
Five alternativesDrata, OneTrust, RiskWatch, Secureframe, UpGuard
against: Bazaarvoice, Reputation, Sprinklr
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 04:59yes86 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 00:22yes24 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-15 05:02yes1923 s
Direct recommendationPerplexity Sonarsonar2026-09-14 23:38yes204 s
Direct recommendationGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-15 03:11yes09 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-15 04:48yes010 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-14 23:26yes036 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 00:45yes02 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 03:54no032 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-15 02:30yes065 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-15 04:53yes0114 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 04:37yes019 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 04:57yes87 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-14 23:01yes24 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-15 00:03yes1324 s
ParaphrasePerplexity Sonarsonar2026-09-14 23:58yes2021 s
ParaphraseGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-15 02:33yes08 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-14 23:04yes07 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-15 01:49yes026 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 01:37yes03 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-14 22:58no028 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-14 23:01yes041 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-14 23:36yes022 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 04:58yes010 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-14 23:44yes1114 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 00:08yes415 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-15 04:25yes1524 s
ComparativePerplexity Sonarsonar2026-09-15 01:17yes1811 s
ComparativeGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-15 01:08yes07 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-15 01:02yes011 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-15 02:02yes086 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 03:23yes02 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 03:57yes038 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-14 23:07yes050 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-14 23:41yes073 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 01:08yes023 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 03:23yes87 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-14 23:10yes36 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-15 00:47yes1821 s
Budget constrainedPerplexity Sonarsonar2026-09-15 00:10yes207 s
Budget constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-15 00:05yes011 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-15 04:29yes010 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-15 01:35yes056 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 04:40yes02 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 03:53yes039 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-15 05:05yes046 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-15 03:12yes0112 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-15 02:40yes048 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-14 23:30yes1312 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 03:05yes39 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-15 00:57no015 s
Scale constrainedPerplexity Sonarsonar2026-09-15 01:08yes208 s
Scale constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-15 04:31yes010 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-14 23:21no09 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-15 02:35yes069 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-14 22:57yes02 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-15 02:42yes062 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-15 04:34yes046 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-15 01:14yes0148 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-14 23:12yes076 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-15 03:30yes2416 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-15 02:24yes36 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-15 00:26yes1629 s
Negative framingPerplexity Sonarsonar2026-09-15 01:33yes208 s
Negative framingGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-15 00:28yes010 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-14 23:56yes07 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via deepinfra2026-09-14 23:14yes045 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-15 02:58yes02 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-14 22:55no033 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-15 00:24yes056 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-15 01:05yes026 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-14 23:05yes042 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
None. Every name in this category resolved on its own.
Unresolved, counted raw
Berpyo
Birdeye Reviews AI
Built In's EBR score
Caliber
ComplyScore
DefendMyRep
Five Blocks' AIQ
Go Fish Digital
Igniyte
LogicGate
ReputationAmerica
Resourced (by Salesforce)
ReviewGrower Agency
Revinate
RiskWatch
SecurityScorecard
Sprinto
Tattle
TheBestReputation
Thoropass
Trustable Labs
UpGuard
WebiMax
Widewail
Yext – Reviews
Zoho Publish
Discontinued, still offered
No shut-down product was recommended here.
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