Knowledge base and self-service for small business buyers
Asked as “knowledge base software”, and as “customer self-service help center tool”, on behalf of a small B2B company. 42 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
38%
Contested · Freshdesk 12%
38Notion12Freshdesk10Help Scout Docs40others
38% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the seven products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
Notion vs ConfluenceNotion vs BookStackNotion vs GuruNotion vs HelpjuiceDocument360 vs FreshdeskDocument360 vs Zendesk GuideDocument360 vs ConfluenceDocument360 vs BookStackDocument360 vs GuruDocument360 vs HelpjuiceFreshdesk vs Zendesk GuideFreshdesk vs ConfluenceFreshdesk vs BookStackFreshdesk vs GuruFreshdesk vs HelpjuiceZendesk Guide vs ConfluenceZendesk Guide vs BookStackZendesk Guide vs GuruZendesk Guide vs HelpjuiceConfluence vs BookStackConfluence vs GuruConfluence vs HelpjuiceBookStack vs GuruBookStack vs HelpjuiceGuru vs Helpjuice
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Notion38%
Notion38%02Freshdesk12%
Freshdesk12%03Slite10%
Slite10%04Help Scout Docs10%
Help Scout Docs10%05Zoho Desk7%
Zoho Desk7%06Confluence5%
Confluence5%07Slab2%
Slab2%08Document3602%
Document3602%09Nuclino0%
Nuclino0%10HelpDocs0%
HelpDocs0%11BookStack0%
BookStack0%12Tettra0%
Tettra0%13Guru0%
Guru0%14Helpjuice0%
Helpjuice0%15Zendesk Guide0%
Zendesk Guide0%What they warned about
Zero of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Guru41%
11 of 27 labels negative · 9 of 12 models · 8 hard negative
“Requires a 10-seat minimum, sales-only model with custom quotes, and enterprise-style procurement” GLM 4.7 FlashX, negative prompt
Helpjuice55%
11 of 20 labels negative · 9 of 12 models · 8 hard negative
“Starts at $249/month, which is prohibitively expensive for most small businesses” GLM 4.7 FlashX, negative prompt
Confluence44%
16 of 36 labels negative · 9 of 12 models · 5 hard negative
“Overkill for small teams, complex macros intimidate non-technical users, expensive licensing” GLM 4.7 FlashX, negative prompt
Zendesk Guide56%
14 of 25 labels negative · 8 of 12 models · 8 hard negative
“Tools like some enterprise Zendesk or Salesforce Knowledge solutions can cost $300-500+/month for even small teams” Mistral Small, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
19 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 240 links across 104 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Ferndesk11 answers · 11 citations · 3 models
vendor site · Slite10 answers · 11 citations · 4 models
vendor site · Plain7 answers · 7 citations · 2 models
6 answers · 9 citations · 2 models
6 answers · 7 citations · 2 models
vendor site · YouTube5 answers · 14 citations · 1 model
vendor site · Softr5 answers · 6 citations · 2 models
vendor site · Featurebase5 answers · 5 citations · 3 models
vendor site · Helply4 answers · 6 citations · 2 models
4 answers · 5 citations · 3 models
vendor site · KnowledgeOwl4 answers · 5 citations · 1 model
vendor site · Assembly4 answers · 4 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
10 answers · 3 models
10 answers · 4 models
6 answers · 2 models
5 answers · 2 models
5 answers · 1 model
5 answers · 1 model
4 answers · 2 models
4 answers · 2 models
4 answers · 2 models
4 answers · 2 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best knowledge base software”, “knowledge base software”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Notion notion.com | 38% | 222 | 673,000 | 15,608 | 1,061,466 | 52 | ||
| Freshworks freshworks.com Freshdesk 12% | 12% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Slite slite.com | 10% | 50 | 2,900 | 70 | 38,045 | 1 | 1 | |
| Help Scout Docs helpscout.com | 10% | 49 | 70 | 0 | 37,899 | 14 | ||
| Zoho parent site Zoho Desk 7% | 7% | 167 | 8,100 | 105 | ||||
| Plain plain.com | 7% | 8 | 90,500 | 83,095 | 1,314 | 0 | ||
| Atlassian atlassian.com Confluence 5% | 5% | 126 | 165,000 | 6,617 | 4,724,388 company | $5,906 | 61 | 4 |
| Slab slab.com | 2% | 20 | 27,100 | 55,130 | 17,637 | |||
| Helpable gethelpable.com | 2% | 4 | ||||||
| Document360 document360.com | 2% | 102 | 1,300 | 20 | 15,294 | $648 | 92 |
Google's top ten for the two searches hold 16 sites; 4 of them are among the sites the models cited here (assembly.com, ferndesk.com, g2.com, slite.com). The first result for “best knowledge base software” is ferndesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best knowledge base software for a small B2B company?”Paraphrase“Which customer self-service help center tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top knowledge base tools for a small team and how do they differ?”Budget-constrained“What is the best knowledge base software for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a knowledge base software. What should we look at?”Negative“Which knowledge base tools should a small business avoid or be cautious about?”
Claude Haiku 4.5Notionno first choiceChangedno first choiceNotionagainst: Helpjuiceno first choiceagainst: Glean, Notion
Six alternatives
Document360, Freshdesk, Groove, HelpDocs, Nuclino, TettraFour alternatives
Document360, Help Scout Docs, Notion, SliteThree alternatives
Nuclino, Softr, Zoho DeskGPT-5.4 miniNotionIntercom ArticlesChangedNuclino, Sliteagainst: GuruConfluence, Zoho Deskno first choicenothing named
Two alternatives
Document360, SliteOne alternative
Zendesk GuideFour alternatives
Confluence, Document360, Helpjuice, NotionTwo alternatives
BlueSpice, osTicketGemini 3.5 FlashDocument360against: Confluence, Zendesk GuideHelp Scout DocsChangedagainst: Zendesk GuideNotion, Sliteagainst: ConfluenceFreshdesk, Notionno first choiceagainst: Coda, Confluence, Notionagainst: Airtable, Archbee, BookStack, Coda, Confluence, Documentum, GitBook, GitHub/GitLab Wikis, Intercom Articles, MediaWiki, Notion, Onyx, OpenText, Salesforce Service Cloud, SharePoint, Zendesk Guide
Four alternatives
Guru, Help Scout Docs, Notion, PlainThree alternatives
Document360, Plain, StonlyFive alternatives
Document360, Guru, Help Scout Docs, Slab, TangoFour alternatives
BookStack, Confluence, GitBook, ProProfs Knowledge BaseThree alternatives
Guru, Outline, SlabPerplexity SonarNotionZoho DeskChangedNotionNotionno first choiceagainst: BookStack, Confluence, Document360, Guru, Helpjuice, Notion, ServiceNow Knowledge Management, Tettra, Zendesk Guide
Four alternatives
HelpDocs, Plain, Pylon, SlabOne alternative
HubSpot Service HubSix alternatives
Document360, HelpDocs, Nuclino, ProProfs Knowledge Base, Slab, SliteFour alternatives
BookStack, Help Scout Docs, HelpDocs, SlabGrok 4.20Notionagainst: Document360FreshdeskChangedagainst: Zendesk GuideNotion, SlabNotionno first choiceagainst: Confluence, Document360, Guru, Helpjuice, ManageEngine, Notion, ServiceNow Knowledge Management, SharePoint, Tettra, Zendesk Guide, eXo Platform
Six alternatives
HelpDocs, Nuclino, ProProfs KB, Slab, Slite, TettraTwo alternatives
Help Scout Docs, Zoho DeskFive alternatives
Confluence, Guru, Nuclino, Slite, TettraThree alternatives
BookStack, ProProfs KB, SlabMistral SmallPlain, SliteFreshdeskChangedNotion, Sliteagainst: Ferndesk, HelpjuiceConfluence, Notionno first choiceagainst: Bloomfire, Dropbox, Google Drive, Guru, Salesforce Knowledge, SharePoint, Zendesk Guide
Seven alternatives
Confluence, HappySupport, Help Scout Docs, Helply, Notion, Pylon, Zendesk GuideTwo alternatives
Help Scout Docs, PlainSix alternatives
Confluence, Document360, HelpDocs, Nuclino, Slab, TettraThree alternatives
Help Scout Docs, Slab, Zoho DeskDeepSeek V4 FlashSliteHelp Scout DocsChangedagainst: Document360Notion, Sliteagainst: Document360, GuruNotionagainst: Confluence, Helpjuice, Slite, TettraSliteagainst: Document360, Guruagainst: Bloomfire, Confluence, Document360, Glean, Google Drive, Guru, Helpjuice, ServiceNow Knowledge Management, SharePoint, Zendesk Guide
Five alternatives
Document360, Notion, Nuclino, Slab, TettraFour alternatives
Freshdesk, HelpDocs, HubSpot Service Hub, Zoho DeskFive alternatives
Confluence, Helpjuice, Nuclino, Slab, TettraThree alternatives
GitBook, ProProfs Knowledge Base, SlabFour alternatives
Confluence, Helpjuice, Notion, TettraLlama 4 Maverickno first choiceHubSpot Service HubChangedNotionNotionno first choiceagainst: Confluence, Document360, Guru, Helpjuice, Tettra
Two alternatives
Freshdesk, Zoho DeskThree alternatives
Nuclino, Slite, TettraTwo alternatives
Help Scout Docs, TettraQwen 3.7 FlashHelp Scout Docs, PlainHelp Scout DocsChangedagainst: Intercom ArticlesNotion, Sliteagainst: ConfluenceHelpableagainst: Freshdesk, Intercom Articles, Notion, Zendesk Guideno first choiceagainst: BambooHR, Coda, Confluence, Docusaurus, Hugo, Jive, MkDocs, Notion, SharePoint, WordPress with third-party Knowledge Base plugins
Two alternatives
Document360, PylonTwo alternatives
Freshdesk, Zoho DeskFour alternatives
HelpDocs, Nuclino, Slab, TettraFive alternatives
BookStack, Confluence, HubSpot Service Hub, Slab, tawk.toKimi K2Notion, Sliteagainst: Zendesk GuideFreshdeskChangedagainst: Zendesk GuideNuclino, Sliteagainst: Confluence, Document360, HelpjuiceNotionNotionagainst: Tettraagainst: Bloomfire, Confluence, Docmost, Document360, Ferndesk, Guru, Helpjuice, HubSpot Service Hub, MediaWiki, Outline, SharePoint, Tettra, Trainual, XWiki, Zendesk Guide
Two alternatives
Confluence, Help Scout DocsTwo alternatives
HubSpot Service Hub, Zoho DeskFive alternatives
BookStack, Guru, HelpDocs, Notion, TettraThree alternatives
BookStack, Docmost, ProProfs Knowledge BaseTwo alternatives
Nuclino, SliteGLM 4.7 FlashXNotionZoho DeskChangedno first choiceagainst: Confluence, Document360, ProProfs Knowledge BaseNotionno first choiceagainst: Confluence, Document360, Guru, Helpjuice, HubSpot Service Hub, Intercom Articles, Intercom Essential, Zendesk Guide
Seven alternatives
Document360, Guru, Help Scout Docs, Helply, ProProfs Knowledge Base, Slab, TettraThree alternatives
Freshdesk, Help Scout Docs, HelpDocsFive alternatives
HelpDocs, Notion, Nuclino, Slab, TettraFour alternatives
Help Scout Docs, Helpjuice, Slab, TettraMiniMax M2.5PlainFreshdeskChangedNotion, SliteSlabno first choiceagainst: Confluence, Document360, Guru, Helpjuice, Tettra
Three alternatives
Help Scout Docs, Pylon, SliteTwo alternatives
HelpDocs, Zoho DeskOne alternative
BookStackThree alternatives
BookStack, Notion, ProProfs Knowledge BaseBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:05 | yes | 13 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:21 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:47 | yes | 11 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 00:32 | yes | 20 | 8 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:08 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 22:52 | yes | 0 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:48 | yes | 0 | 32 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:07 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:48 | yes | 0 | 33 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:39 | yes | 0 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:48 | yes | 0 | 17 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:44 | yes | 0 | 9 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:38 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:38 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:38 | yes | 10 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-14 22:56 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:22 | yes | 0 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:31 | yes | 0 | 9 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:25 | yes | 0 | 17 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:23 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:55 | yes | 0 | 42 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:14 | yes | 0 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:51 | yes | 0 | 50 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:14 | yes | 0 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:26 | yes | 9 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 22:52 | yes | 3 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:16 | yes | 12 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 02:06 | yes | 20 | 9 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:34 | yes | 0 | 6 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:04 | yes | 0 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:26 | yes | 0 | 49 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 05:05 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:35 | yes | 0 | 28 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:10 | yes | 0 | 21 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 05:04 | yes | 0 | 24 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:22 | yes | 0 | 13 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:41 | yes | 7 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 05:00 | yes | 1 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:26 | yes | 13 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 01:18 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:10 | yes | 0 | 5 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:43 | yes | 0 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:57 | yes | 0 | 13 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:43 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:49 | yes | 0 | 31 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:46 | yes | 0 | 26 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:32 | yes | 0 | 50 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:23 | yes | 0 | 13 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:02 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:12 | no | 0 | 4 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:54 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 00:27 | yes | 20 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:15 | yes | 0 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:32 | no | 0 | 4 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:51 | yes | 0 | 13 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:48 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:13 | no | 0 | 39 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 22:55 | yes | 0 | 33 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:33 | yes | 0 | 70 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:40 | no | 0 | 8 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:37 | yes | 8 | 7 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:50 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:08 | yes | 28 | 25 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 02:52 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:57 | yes | 0 | 5 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:52 | yes | 0 | 8 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:38 | yes | 0 | 44 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:25 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:09 | no | 0 | 43 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:37 | yes | 0 | 41 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:21 | yes | 0 | 77 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:17 | yes | 0 | 15 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Help Scout read as Help Scout Docs
Help Scout (Docs) read as Help Scout Docs
Help Scout Free read as Help Scout Docs
Intercom read as Intercom Articles
Intercom Fin read as Intercom Articles
ServiceNow read as ServiceNow Knowledge Management
ServiceNow Knowledge read as ServiceNow Knowledge Management
Zendesk read as Zendesk Guide
Zendesk Help Center read as Zendesk Guide
Unresolved, counted raw
Documentum
Freshdesk's KB module
Help Center
HelpKit
Intercom Essential
Staxx
Typemill
WordPress with third-party Knowledge Base plugins
Discontinued, still offered
No shut-down product was recommended here.