Chatbots and conversational AI for support for small business buyers
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of a small B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
41%
Clear leader
41Tidio20Intercom Fin AI Agent10Freshdesk29others
41% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the five products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06F07
08
09
10
11Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Tidio41%
Tidio41%02Intercom Fin AI Agent20%
Intercom Fin AI Agent20%03Freshdesk10%
Freshdesk10%04Crisp6%
Crisp6%05Gorgias AI Agent2%
Gorgias AI Agent2%06Drift2%
Drift2%07Freshchat0%
08Chatbase0%
Chatbase0%09ManyChat0%
ManyChat0%10HubSpot Service Hub0%
HubSpot Service Hub0%11Zendesk AI0%
Zendesk AI0%What they warned about
Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk AI51%
19 of 37 labels negative · 9 of 12 models · 4 hard negative
“Enterprise-heavy with complex setup; small business reviews note it's bloated for low-volume support” Grok 4.20, negative prompt
Intercom Fin AI Agent29%
15 of 51 labels negative · 8 of 12 models · 3 hard negative
“Verdict: Avoid unless you have real scale and a dedicated support admin. It's overkill and overpriced for most small businesses.” DeepSeek V4 Flash, negative prompt
Drift67%
10 of 15 labels negative · 6 of 12 models · 7 hard negative
“Platforms to Avoid or Be Highly Cautious About: Drift: Minimum pricing starts at ~$2,500/month... reviewers call it overkill for customer service.” Grok 4.20, negative prompt
Salesforce Agentforce for Service
60%
3 of 5 labels negative · 3 of 12 models · 2 hard negative
“Avoid Enterprise Heavyweights (like Salesforce or legacy Zendesk setups)... learning curve is often too steep for small support teams” Qwen 3.7 Flash, comparative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 275 links across 131 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Lindy10 answers · 15 citations · 3 models
vendor site · Zendesk9 answers · 12 citations · 3 models
vendor site · Capterra8 answers · 11 citations · 3 models
vendor site · Salesforce8 answers · 9 citations · 3 models
vendor site · Freshworks8 answers · 8 citations · 3 models
vendor site · Featurebase7 answers · 8 citations · 3 models
6 answers · 8 citations · 3 models
vendor site · Botpress6 answers · 7 citations · 3 models
vendor site · Reddit6 answers · 7 citations · 2 models
vendor site · Fin.ai6 answers · 6 citations · 3 models
vendor site · TeamSupport6 answers · 6 citations · 3 models
5 answers · 5 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
8 answers · 3 models
8 answers · 3 models
6 answers · 2 models
6 answers · 3 models
5 answers · 3 models
4 answers · 3 models
4 answers · 2 models
4 answers · 2 models
4 answers · 2 models
4 answers · 2 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Tidio tidio.com | 41% | 236 | 6,600 | 102 | 79,128 | 64 | ||
| Intercom Fin AI Agent intercom.com | 20% | 159 | 210 | 3 | 64,348 | $3,304 | 120 | |
| Freshworks freshworks.com Freshdesk 10%, Freshworks Freddy AI Agent 0% | 10% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Crisp crisp.chat | 6% | 86 | 60,500 | 36,276 | 29,685 | 2 | ||
| HubSpot parent site HubSpot Chatbot 4%, HubSpot Service Hub 0% | 4% | 285 | 368,000 | 9,776 | ||||
| Helply helply.com | 4% | 5 | 210 | 7 | 9,626 | 0 | ||
| Gorgias AI Agent gorgias.com | 2% | 17 | 21,763 | 12 | ||||
| Zendesk Answer Bot zendesk.com | 2% | 5,365,445 | $16,181 | 63 | 1 | |||
| Hyperleap AI hyperleap.ai | 2% | 5 | ||||||
| Kommunicate kommunicate.io | 2% | 4 |
Google's top ten for the two searches hold 17 sites; 6 of them are among the sites the models cited here (eesel.ai, lindy.ai, reddit.com, salesforce.com, thecxlead.com, zendesk.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for a small B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer support chatbot platforms for a small team and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5TidioIntercom Fin AI AgentChangedTidioTidiono first choiceagainst: ChatGPT, Zendesk AI
Two alternatives
Intercom Fin AI Agent, My AskAITwo alternatives
Ada, TidioFive alternatives
Chatbase, Help Scout, My AskAI, Zoho Desk, eesel AIThree alternatives
ManyChat, ProProfs Chat, REVE ChatGPT-5.4 miniIntercom Fin AI AgentIntercom Fin AI AgentHeldIntercom Fin AI AgentTidiono first choiceagainst: WATI
Three alternatives
Freshdesk, Freshworks Freddy AI Agent, Zendesk AIFour alternatives
Freshdesk, Freshworks Freddy AI Agent, HubSpot Service Hub, Zendesk AIFive alternatives
Freshdesk, Freshworks Freddy AI Agent, Gorgias AI Agent, Tidio, Zendesk AITwo alternatives
Intercom Fin AI Agent, Zendesk AIGemini 3.5 FlashHubSpot Chatbot, Intercom Fin AI Agent, TidioHelplyChangedChatbase, TidioTidioagainst: Intercom Fin AI Agent, Salesforce Agentforce for Service, Zendesk AIGorgias AI Agent, Intercom Fin AI Agentagainst: Ada, Botpress, Google Dialogflow CX, IBM Watson Assistant, Intercom Fin AI Agent, Rasa, Salesforce Einstein, Zendesk AI
Two alternatives
Chatbase, TeamSupportTwo alternatives
Enjo, Intercom Fin AI AgentFour alternatives
Botpress, Gorgias AI Agent, Intercom Fin AI Agent, ManyChatThree alternatives
Botpress, Chatbase, CrispFour alternatives
Chatbase, Crisp, Mendable, TidioPerplexity SonarTidioPylonChangedTidioTidioagainst: Help Scoutno first choiceagainst: IBM watsonx Assistant, Microsoft Copilot Studio, Salesforce Service Cloud
Two alternatives
Intercom Fin AI Agent, Zendesk AIThree alternatives
Crisp, Intercom Fin AI Agent, TidioNine alternatives
Crisp, Freshchat, Freshdesk, Gorgias AI Agent, HubSpot Service Hub, Intercom Fin AI Agent, Zendesk AI, Zoho SalesIQ, tawk.toTwo alternatives
Freshdesk, Zoho DeskGrok 4.20Tidioagainst: Drift, Salesloft, Zendesk AIFreshdeskChangedagainst: HelplyTidioTidioagainst: BotpressFreshdesk, Tidioagainst: Chatbase, Drift, Intercom Fin AI Agent, Sobot AI Agents, Zendesk AI
Four alternatives
Crisp, Helply, HubSpot Service Hub, Intercom Fin AI AgentTwo alternatives
Intercom Fin AI Agent, TidioFive alternatives
Freshchat, HubSpot Service Hub, Landbot, ManyChat, ProProfs ChatThree alternatives
HubSpot Chatbot, Zoho SalesIQ, tawk.toThree alternatives
Intercom Fin AI Agent, LiveAgent, Zendesk AIMistral SmallFreshdeskFreshdeskHeldTidioagainst: Zendesk AITidiono first choiceagainst: ChatGPT, Drift, Intercom Fin AI Agent, ManyChat
Four alternatives
Chatbase, Help Scout, Intercom Fin AI Agent, TidioFour alternatives
Help Scout, Intercom Fin AI Agent, Tidio, Zendesk AIFour alternatives
Freshdesk, Gorgias AI Agent, Intercom Fin AI Agent, Zoho DeskFive alternatives
Chatfuel, Freshchat, ManyChat, ProProfs Chat, tawk.toDeepSeek V4 FlashFreshdeskagainst: Zendesk AIIntercom Fin AI AgentChangedTidioagainst: Zendesk AITidiono first choiceagainst: Intercom Fin AI Agent, Zendesk AIagainst: Chatfuel, Intercom Fin AI Agent, ManyChat, Tidio, Zendesk AI
Five alternatives
Chatbase, HubSpot Service Hub, Intercom Fin AI Agent, Plain, TidioTwo alternatives
Freshdesk, HubSpot Breeze Customer AgentFour alternatives
Crisp, Freshdesk, Gorgias AI Agent, Intercom Fin AI AgentSix alternatives
Botpress, Chatbase, Chatling, Freshdesk, Zoho Desk, eesel AIFour alternatives
Crisp, Freshchat, Gorgias AI Agent, TidioLlama 4 MaverickIntercom Fin AI Agent, Tidiono first choiceChangedTidioCrisp, Tidiono first choicenothing named
Three alternatives
Ada, Drift, ManyChatTwo alternatives
Freshchat, TidioThree alternatives
Freshdesk, Intercom Fin AI Agent, Jotform AI AgentsOne alternative
Intercom Fin AI AgentQwen 3.7 FlashHelplyIntercom Fin AI AgentChangedTidioagainst: Intercom Fin AI Agent, Salesforce Agentforce for Service, Zendesk AITidioCrisp, Intercom Fin AI Agent, Tidio, Zendesk Answer Botagainst: IBM Watson, Oracleagainst: Drift, HubSpot Operations, Intercom Fin AI Agent, Salesforce Service Cloud, Zendesk AI
Two alternatives
Intercom Fin AI Agent, TidioOne alternative
FreshdeskTwo alternatives
Freshdesk, Gorgias AI AgentFour alternatives
Chatfuel, HubSpot Free Tier, Intercom Fin AI Agent, ManyChatKimi K2HubSpot Chatbotagainst: Drift, Intercom Fin AI Agent, Zendesk AIIntercom Fin AI AgentChangedagainst: DriftFreshchat, Freshdesk, Tidioagainst: Intercom Fin AI Agent, Zendesk AICrisp, Tidiono first choiceagainst: Intercom Fin AI Agent, Zendesk AIagainst: Chatbase, Drift, Intercom Fin AI Agent, Zendesk AI
Two alternatives
Freshdesk, TidioTwo alternatives
Freshchat, TidioFour alternatives
Gorgias AI Agent, HubSpot Service Hub, Zoho Desk, eesel AITwo alternatives
HubSpot Chatbot, tawk.toFive alternatives
Freshchat, Freshdesk, Gorgias AI Agent, HubSpot Service Hub, TidioGLM 4.7 FlashXTidioHyperleap AIChangedFreshchat, Tidioagainst: Intercom Fin AI AgentWidget-Chatno first choiceagainst: Ada, Botsify, Chatfuel, Drift, HubSpot Service Hub, Intercom Fin AI Agent, Salesforce Agentforce for Service, Zendesk AI
Three alternatives
Drift, Intercom Fin AI Agent, Zendesk AIOne alternative
TidioTwo alternatives
Crisp, LiveAgentSix alternatives
Chatsy, Crisp, HubSpot Chatbot, ManyChat, Tidio, Zoho SalesIQMiniMax M2.5Tidioagainst: Drift, Zendesk AIDrift, KommunicateChangedTidioTidiono first choiceagainst: Drift, Intercom Fin AI Agent, Zendesk AI
Two alternatives
Freshchat, Intercom Fin AI AgentTwo alternatives
HubSpot Breeze Customer Agent, SiteGPTThree alternatives
Crisp, Freshchat, Intercom Fin AI AgentFour alternatives
Crisp, Freshchat, ManyChat, ProProfs Live ChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:53 | yes | 7 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:17 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:47 | yes | 9 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 04:15 | yes | 20 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:45 | yes | 0 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:15 | yes | 0 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:47 | yes | 0 | 31 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:55 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:05 | yes | 0 | 46 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:09 | yes | 0 | 31 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:49 | yes | 0 | 24 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:21 | yes | 0 | 23 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:47 | yes | 7 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:30 | yes | 5 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:06 | yes | 20 | 20 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 00:09 | yes | 20 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:51 | yes | 0 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:28 | yes | 0 | 7 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:43 | yes | 0 | 37 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:24 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 22:58 | yes | 0 | 58 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:07 | yes | 0 | 62 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:05 | yes | 0 | 155 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:58 | yes | 0 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:41 | yes | 8 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:51 | yes | 3 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:03 | yes | 9 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 02:57 | yes | 20 | 11 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:33 | yes | 0 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:09 | yes | 0 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 22:52 | yes | 0 | 45 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:43 | yes | 0 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 05:08 | yes | 0 | 55 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:19 | yes | 0 | 72 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:45 | yes | 0 | 44 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:45 | yes | 0 | 17 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:50 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:50 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:47 | yes | 18 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 03:12 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:28 | yes | 0 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:15 | yes | 0 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:37 | yes | 0 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:09 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:41 | yes | 0 | 16 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:28 | yes | 0 | 23 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:14 | yes | 0 | 61 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:31 | yes | 0 | 13 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:37 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:19 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:38 | yes | 12 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 00:06 | yes | 20 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:25 | yes | 0 | 8 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:40 | yes | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 03:44 | yes | 0 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:00 | yes | 0 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:06 | yes | 0 | 37 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:06 | yes | 0 | 32 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:20 | yes | 0 | 19 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:36 | no | 0 | 9 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:33 | yes | 16 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:25 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:46 | yes | 21 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 01:19 | yes | 20 | 9 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:03 | yes | 0 | 13 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:31 | yes | 0 | 12 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:55 | yes | 0 | 27 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:59 | yes | 0 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:39 | no | 0 | 31 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:12 | yes | 0 | 48 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:27 | yes | 0 | 36 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:48 | yes | 0 | 27 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Fin read as Intercom Fin AI Agent
Fin (Intercom) read as Intercom Fin AI Agent
Fin (formerly Intercom) read as Intercom Fin AI Agent
Freshdesk Freddy (Freshworks) read as Freshdesk
Google Dialogflow read as Google Dialogflow CX
Gorgias read as Gorgias AI Agent
HubSpot read as HubSpot Service Hub
HubSpot (free tier only) read as HubSpot Service Hub
HubSpot Chatbot Builder read as HubSpot Chatbot
HubSpot Customer Agent read as HubSpot Breeze Customer Agent
HubSpot's chatbot read as HubSpot Chatbot
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI Agent) read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (Fin) read as Intercom Fin AI Agent
Intercom (including Fin AI) read as Intercom Fin AI Agent
Intercom (with Fin AI) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Salesforce read as Salesforce Agentforce for Service
Salesforce Agentforce read as Salesforce Agentforce for Service
Sobot read as Sobot AI Agents
Zendesk read as Zendesk AI
Zendesk (AI Agents) read as Zendesk AI
Zendesk (AI Agents/Answer Bot) read as Zendesk AI
Zendesk (Standard/Professional) read as Zendesk AI
Zendesk (with AI Agent) read as Zendesk AI
Zendesk Suite read as Zendesk AI
Zoho read as Zoho SalesIQ
Unresolved, counted raw
Docuyond
Getgabs
HubSpot Operations
Mendable
MessageMind
Oracle
ProProfs Live Chat
Spur
Twixor
Widget-Chat
botsquad.ai
Discontinued, still offered
No shut-down product was recommended here.