Chatbots and conversational AI for support for enterprise buyers
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of an enterprise B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
12%
Contested · Zendesk AI 12%
12Intercom Fin AI Agent12Zendesk AI08Ada69others
12% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04S05
06
07
08
09
10
11
12Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Zendesk AI12%
Zendesk AI12%02Intercom Fin AI Agent12%
Intercom Fin AI Agent12%03Kore.ai8%
Kore.ai8%04Ada8%
Ada8%05Salesforce Agentforce for Service4%
06Rasa4%
Rasa4%07Cognigy2%
Cognigy2%08Sierra2%
Sierra2%09Botpress2%
Botpress2%10Freshdesk2%
Freshdesk2%11Drift2%
Drift2%12Tidio2%
Tidio2%What they warned about
Zero of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom Fin AI Agent31%
15 of 48 labels negative · 8 of 12 models · 5 hard negative
“Many modern, out-of-the-box AI chatbot platforms (such as Intercom Fin or Ada) charge an outcome-based fee... penalizing you for building a better bot.” Gemini 3.5 Flash, budget prompt
Zendesk AI23%
10 of 44 labels negative · 8 of 12 models · 4 hard negative
“Zendesk's AI Answer Bot was found to have only 58.3% accuracy — This is concerning for enterprises handling complex, high-stakes customer interactions” GLM 4.7 FlashX, negative prompt
Tidio47%
7 of 15 labels negative · 6 of 12 models · 2 hard negative
“Tidio's lower tiers, etc.) ... Treat these as unsuitable for regulated or high-volume environments.” DeepSeek V4 Flash, negative prompt
Salesforce Agentforce for Service
20%
5 of 25 labels negative · 5 of 12 models · 2 hard negative
“Salesforce/Google Gemini integrations — Demonstrated successful exploits in live demonstrations” GLM 4.7 FlashX, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 310 links across 171 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Crescendo.ai8 answers · 8 citations · 3 models
vendor site · Botpress7 answers · 8 citations · 3 models
vendor site · Capterra6 answers · 8 citations · 1 model
vendor site · Gartner6 answers · 8 citations · 2 models
vendor site · Fin.ai6 answers · 6 citations · 2 models
6 answers · 6 citations · 3 models
vendor site · SiteGPT6 answers · 6 citations · 3 models
vendor site · Zendesk6 answers · 6 citations · 3 models
vendor site · Rasa5 answers · 6 citations · 3 models
vendor site · Comm1005 answers · 5 citations · 2 models
5 answers · 5 citations · 2 models
vendor site · Intercom5 answers · 5 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
7 answers · 3 models
6 answers · 2 models
5 answers · 1 model
5 answers · 2 models
5 answers · 3 models
4 answers · 1 model
4 answers · 2 models
4 answers · 2 models
3 answers · 2 models
3 answers · 2 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zendesk AI zendesk.com | 12% | 102 | 880 | 48 | 5,365,445 | $16,181 | 63 | 1 |
| Intercom Fin AI Agent intercom.com | 12% | 159 | 210 | 3 | 64,348 | $3,304 | 120 | |
| Kore.ai kore.ai | 8% | 77 | 2,400 | 144 | 8,170 | 9 | ||
| Ada ada.cx | 8% | 50 | 201,000 | 50,587 | 23,398 | 45 | 8 | |
| TeamSupport teamsupport.com | 6% | 40 | 1,000 | 1 | 19,052 | 6 | ||
| Salesforce parent site Salesforce Agentforce for Service 4%, Salesforce Service Cloud 2% | 6% | 223 | 550,000 | 60,632 | ||||
| Rasa rasa.com | 4% | 15 | 49,500 | 2,151 | 14,798 | 4 | ||
| Fini usefini.com | 4% | 3 | ||||||
| Cognigy cognigy.com | 2% | 60 | 1,900 | 76 | 5,945 | $1,533 | 24 | |
| Sierra sierra.ai | 2% | 26 | 673,000 | 111,069 | 12,910 | $113,248 | 33 |
Google's top ten for the two searches hold 17 sites; 2 of them are among the sites the models cited here (eesel.ai, zendesk.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for an enterprise B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer support chatbot platforms and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5HelplyAda, TeamSupportChangedno first choiceagainst: Salesforce Agentforce for ServiceKommunicateagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Intercom Fin AI Agent, Zendesk AI
Four alternatives
Ada, Drift, Intercom Fin AI Agent, Zendesk AIOne alternative
Zendesk AIThree alternatives
Ada, Intercom Fin AI Agent, Zendesk AISix alternatives
Ada, Alhena AI, Decagon, Denser, Sierra, eesel AIGPT-5.4 miniZendesk AISalesforce Service CloudChangedIntercom Fin AI AgentFreshdesk, Freshworks Freddy AI Agentagainst: Salesforce Agentforce for Serviceno first choicenothing named
Two alternatives
Intercom Fin AI Agent, Salesforce Agentforce for ServiceOne alternative
Genesys Cloud CXSeven alternatives
Ada, Kore.ai, LivePerson, Microsoft Copilot, Salesforce Service Cloud, ServiceNow Virtual Agent, Zendesk AIOne alternative
Zendesk AIGemini 3.5 FlashDecagon AI, SierraKore.ai, Salesforce Agentforce for ServiceChangedSalesforce Agentforce for Service, Zendesk AI AgentsBoost.ai, Rasaagainst: Ada, Intercom Fin AI Agent, Salesforce Service Cloud, Zendesk AIno first choiceagainst: ChatGPT, Chatfuel, Claude, ManyChat, Tidio
Six alternatives
Ada, Cognigy, Intercom Fin AI Agent, Kore.ai, Salesforce Agentforce for Service, Zendesk AIThree alternatives
Drift, Google Gemini Enterprise for Customer Experience, RasaFour alternatives
Ada, Botpress, Intercom Fin AI Agent, Kore.aiOne alternative
ChatBot.comPerplexity SonarTeamSupportAdaChangedZendesk AIeesel AIagainst: Ada, Comm100no first choiceagainst: Chatbase-style FAQ bots, Freshchat, Freshdesk, Tidio
Four alternatives
Ada, Comm100, Intercom Fin AI Agent, Zendesk AIFour alternatives
Helpshift, Intercom Fin AI Agent, Pylon, Zendesk AITen alternatives
Ada, Boost.ai, Cognigy, Intercom Fin AI Agent, Kore.ai, LivePerson, Parloa, Rasa, Salesforce Agentforce for Service, Yellow.aiOne alternative
BotpressGrok 4.20Zendesk AIagainst: AdaKore.ai, RasaChangedIntercom Fin AI AgentZendesk AIagainst: Amazon Lex, Botpress, Dialogflow, Intercom Fin AI AgentComm100, Finiagainst: Ada, Google Dialogflow CX, IBM watsonx Assistant, Intercom Fin AI Agent, My AskAI, Tidio, Yellow.ai, Zendesk AI
Four alternatives
Intercom Fin AI Agent, Kore.ai, Salesforce Agentforce for Service, TeamSupportThree alternatives
Ada, Salesforce Agentforce for Service, Zendesk AISeven alternatives
Ada, Amazon Lex, Google Dialogflow CX, IBM watsonx Assistant, Kore.ai, Salesforce Agentforce for Service, Zendesk AIFour alternatives
Freshchat, Genesys Cloud CX, IBM watsonx Assistant, LivePersonMistral SmallIntercom Fin AI AgentZendesk AIChangedIntercom Fin AI AgentBotpressagainst: Intercom Fin AI Agent, Zendesk AIno first choicenothing named
Four alternatives
Drift, Freshworks Freddy AI Agent, Qualified, Zendesk Support SuiteFive alternatives
Aisera, Boost.ai, Cognigy, Kore.ai, RasaNine alternatives
Ada, Chatbase, Forethought, Freshdesk, Gorgias AI Agent, Sierra, Tidio, Zendesk AI, eesel AIThree alternatives
MessageAgent Enterprise, SiteGPT, WonderchatDeepSeek V4 FlashIntercom Fin AI Agentagainst: SierraKore.aiChangedagainst: Intercom Fin AI Agentno first choiceagainst: DriftYourGPTagainst: Ada, Chatbase, Decagon, Freshworks Freddy AI Agent, Intercom Fin AI Agent, Salesforce Agentforce for Service, Sierra, Zendesk AIno first choiceagainst: Botpress, Cognigy, Google Dialogflow CX, IBM Watson Assistant, Kore.ai, Yellow.aiagainst: Acobot, Ada, Chatbase, Chatfuel, Drift, HubSpot Chatbot, Intercom Fin AI Agent, LivePerson, ManyChat, Markprompt, Tidio
Three alternatives
Comm100, Salesforce Agentforce for Service, Zendesk AIFour alternatives
Ada, Salesforce Agentforce for Service, Sierra, Zendesk AITen alternatives
Ada, Botpress, Cognigy, Cresta, Intercom Fin AI Agent, Kore.ai, Microsoft Copilot Studio, Rasa, Salesforce Agentforce for Service, Zendesk AITwo alternatives
Botpress, CrispEight alternatives
Ada, Comm100, Decagon, Fini, Forethought, Intercom Fin AI Agent, Lorikeet, Zendesk AILlama 4 MaverickAda, Intercom Fin AI Agent, TeamSupportno first choiceChangedno first choiceno first choiceno first choicenothing named
Qwen 3.7 FlashIntercom Fin AI AgentPylonChangedIntercom Fin AI Agentagainst: TidioAda.cxAda, Finiagainst: Amazon Lex, Freshchat, Google Dialogflow CX, HubSpot Service Hub, Microsoft Bot Framework, Microsoft Power Virtual Agents, Rasa, Salesforce Agentforce for Service, Tidio, Zoho Desk
Four alternatives
Google Dialogflow CX, Kore.ai, Salesforce Service Cloud, Zendesk AIFive alternatives
Intercom Fin AI Agent, Plain, Salesforce Einstein, Sierra, Zendesk AITwelve alternatives
ASAPP, Ada, Cognigy, Freshdesk, Google Cloud, Gorgias AI Agent, IBM watsonx Assistant, Kore.ai, NICE CXone, Rasa, Salesforce Agentforce for Service, Zendesk AI AgentsThree alternatives
Botpress, Microsoft Power Virtual Agents, Salesforce EinsteinTwo alternatives
Microsoft Copilot Studio, Salesforce Agentforce for ServiceKimi K2Intercom Fin AI AgentSalesforce Agentforce for ServiceChangedagainst: Intercom Fin AI AgentIntercom Fin AI Agent, SierraCrispagainst: Aisera, Freshdesk, Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Aisera, Basic Zendesk tiers, Botpress, Chatling, Cognigy, Freshdesk, Intercom Fin AI Agent, Microsoft Bot Framework, Moveworks, Rasa, Tidio, Woebot Health
Four alternatives
IBM watsonx Assistant, Kore.ai, Salesforce Service Cloud, Zendesk AIOne alternative
Zendesk AIEight alternatives
Ada, Cognigy, Decagon, Forethought, Freshdesk, Kore.ai, Salesforce Agentforce for Service, Zendesk AI AgentsThree alternatives
Cognigy, Kore.ai, TidioGLM 4.7 FlashXIntercom Fin AI Agent, Zendesk AIDecagonChangedIntercom Fin AI AgentHelpable, Tidioagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: ChatGPT, Drift, Intercom Fin AI Agent, Microsoft Copilot Studio, Salesforce Agentforce for Service, Slack AI assistant, Zendesk AI
Three alternatives
Freshchat, Salesforce Agentforce for Service, Sobot AI AgentsFour alternatives
Cognigy, Intercom Fin AI Agent, Pylon, Zendesk AIEight alternatives
Ada, Boost.ai, Cognigy, Gorgias AI Agent, IBM watsonx Assistant, Kore.ai, Salesforce Agentforce for Service, Zendesk AIThree alternatives
Chatfuel, Crisp, LaunchGPTMiniMax M2.5Drift, Zendesk AIASAPP, CognigyChangedAda, Intercom Fin AI Agent, Zendesk AI AgentsKore.ai, SiteGPTagainst: Amazon Lex, Dialogflow, Intercom Fin AI Agent, Zendesk AIno first choiceagainst: ChatBot.com
Two alternatives
Freshdesk, Intercom Fin AI AgentOne alternative
MoveworksFive alternatives
Comm100, Gorgias AI Agent, Kore.ai, Salesforce Agentforce for Service, SierraThree alternatives
Drift, Genesys DX, YourGPTFive alternatives
Ada, Comm100, Forethought, Yellow.ai, Zendesk AIBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:15 | yes | 7 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:27 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:34 | yes | 30 | 31 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 04:10 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:09 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:47 | yes | 0 | 10 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 03:44 | yes | 0 | 30 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:10 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:00 | yes | 0 | 57 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:35 | yes | 0 | 141 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:07 | yes | 0 | 72 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:53 | yes | 0 | 14 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:36 | yes | 8 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:41 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:06 | yes | 9 | 21 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 00:55 | yes | 20 | 14 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:18 | yes | 0 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:11 | yes | 0 | 7 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:26 | yes | 0 | 20 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:06 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:39 | yes | 0 | 49 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:59 | yes | 0 | 25 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:35 | yes | 0 | 14 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:06 | yes | 0 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:13 | yes | 18 | 12 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:18 | yes | 5 | 15 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:32 | yes | 22 | 24 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-14 23:02 | yes | 20 | 11 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:47 | yes | 0 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:35 | yes | 0 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:57 | yes | 0 | 81 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:30 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:46 | yes | 0 | 48 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:00 | yes | 0 | 47 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:41 | yes | 0 | 21 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:14 | yes | 0 | 21 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:04 | yes | 15 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:27 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:38 | yes | 22 | 32 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 02:42 | yes | 18 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:28 | yes | 0 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:03 | yes | 0 | 10 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:28 | yes | 0 | 52 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:48 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:58 | no | 0 | 34 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:59 | yes | 0 | 46 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:22 | yes | 0 | 38 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:42 | yes | 0 | 49 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:28 | yes | 15 | 13 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:38 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:14 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-14 23:51 | yes | 20 | 13 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:43 | yes | 0 | 14 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:12 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:08 | yes | 0 | 23 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:27 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:45 | yes | 0 | 41 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:34 | yes | 0 | 43 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:44 | yes | 0 | 22 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:36 | yes | 0 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:23 | yes | 14 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 22:57 | yes | 2 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:07 | yes | 16 | 29 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 00:19 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:23 | yes | 0 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:24 | yes | 0 | 9 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:03 | yes | 0 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:48 | yes | 0 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:27 | yes | 0 | 50 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:46 | yes | 0 | 60 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:06 | yes | 0 | 199 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:55 | yes | 0 | 28 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Fin (Intercom) read as Intercom Fin AI Agent
Freshdesk Freddy read as Freshdesk
Freshworks read as Freshworks Freddy AI Agent
Freshworks (Freshchat) read as Freshworks Freddy AI Agent
Genesys read as Genesys Cloud CX
Google Dialogflow read as Google Dialogflow CX
Gorgias read as Gorgias AI Agent
HubSpot (Breeze AI) read as HubSpot Service Hub
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI Agent) read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (Fin) read as Intercom Fin AI Agent
Intercom (with Fin AI) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Intercom Fin AI read as Intercom Fin AI Agent
Intercom/Fin read as Intercom Fin AI Agent
OpenAI ChatGPT read as ChatGPT
Salesforce read as Salesforce Agentforce for Service
Salesforce Agentforce read as Salesforce Agentforce for Service
Salesforce Agentforce & Einstein read as Salesforce Agentforce for Service
Salesforce Agentforce (Service Agent) read as Salesforce Agentforce for Service
Salesforce Agentforce (Service Cloud) read as Salesforce Agentforce for Service
Salesforce Agentforce/Einstein read as Salesforce Agentforce for Service
Salesforce Service Cloud with Agentforce read as Salesforce Agentforce for Service
Salesforce Service Cloud with Agentforce (Einstein) read as Salesforce Agentforce for Service
Sobot read as Sobot AI Agents
Zendesk read as Zendesk AI
Zendesk (with Sky/Assistant) read as Zendesk AI
Zendesk Suite read as Zendesk AI
Unresolved, counted raw
AWS Lex
Acobot
Ada.cx
Basic Zendesk tiers
Chatbase-style FAQ bots
Claude for Enterprise
Decagon AI
Denser
Dialogflow CX
Google Cloud (Dialogflow CX + Vertex AI)
Google Gemini Enterprise for Customer Experience (CX Agent Studio)
Haptik
Interactions
LaunchGPT
Markprompt
MessageAgent Enterprise
Microsoft Azure AI Studio
OneReach.ai
Open.cx
ServiceNow Virtual Agent
Slack AI assistant
Woebot Health
miu.ai
Discontinued, still offered
No shut-down product was recommended here.