Community platforms for enterprise buyers
Asked as “customer community platform”, and as “online community software for customers”, on behalf of an enterprise B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
40%
Clear leader
40Higher Logic Vanilla15Salesforce Experience Cloud13Khoros Communities31others
40% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the one product at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Higher Logic Vanilla vs DiscordHigher Logic Vanilla vs Gainsight Customer CommunitiesHigher Logic Vanilla vs Facebook GroupsHigher Logic Vanilla vs SkoolBettermode vs CircleBettermode vs DiscourseBettermode vs DiscordBettermode vs Gainsight Customer CommunitiesBettermode vs Facebook GroupsBettermode vs SkoolCircle vs DiscourseCircle vs DiscordCircle vs Gainsight Customer CommunitiesCircle vs Facebook GroupsCircle vs SkoolDiscourse vs DiscordDiscourse vs Gainsight Customer CommunitiesDiscourse vs Facebook GroupsDiscourse vs SkoolDiscord vs Gainsight Customer CommunitiesDiscord vs Facebook GroupsDiscord vs SkoolGainsight Customer Communities vs Facebook GroupsGainsight Customer Communities vs SkoolFacebook Groups vs Skool
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Higher Logic Vanilla40%
Higher Logic Vanilla40%02Salesforce Experience Cloud15%
Salesforce Experience Cloud15%03Khoros Communities13%
Khoros Communities13%04Gainsight Customer Communities12%
Gainsight Customer Communities12%05Discourse6%
Discourse6%06Bettermode4%
Bettermode4%07Circle2%
Circle2%08Zendesk Community0%
Zendesk Community0%What they warned about
Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Salesforce Experience Cloud35%
19 of 54 labels negative · 9 of 12 models · 4 hard negative
“Avoid platforms with per-user pricing (like Salesforce Experience Cloud at $2–$5 per login/member)” Kimi K2, budget prompt
Khoros Communities25%
14 of 55 labels negative · 8 of 12 models · 6 hard negative
“Khoros' customization options are limited and resource-intensive... glitches and platform instability can disrupt workflows” Claude Haiku 4.5, negative prompt
Circle53%
10 of 19 labels negative · 7 of 12 models · 6 hard negative
“Platforms to Avoid (Unsuitable for most large enterprises): Circle, Mighty Networks, Bettermode (formerly Tribe)” Grok 4.20, negative prompt
Mighty Networks75%
6 of 8 labels negative · 5 of 12 models · 5 hard negative
“similarly consumer/membership oriented, with the same kinds of limitations around enterprise search, control, and integrations” Perplexity Sonar, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
21 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 291 links across 131 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Higher Logic16 answers · 28 citations · 4 models
13 answers · 17 citations · 3 models
vendor site · Bettermode11 answers · 15 citations · 4 models
vendor site · Guideflow10 answers · 14 citations · 3 models
vendor site · Gainsight7 answers · 11 citations · 4 models
vendor site · Gartner6 answers · 7 citations · 3 models
6 answers · 7 citations · 3 models
5 answers · 5 citations · 2 models
vendor site · Reddit5 answers · 5 citations · 2 models
5 answers · 5 citations · 3 models
4 answers · 4 citations · 2 models
4 answers · 4 citations · 3 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
12 answers · 3 models
10 answers · 4 models
10 answers · 3 models
6 answers · 3 models
6 answers · 3 models
6 answers · 3 models
5 answers · 2 models
5 answers · 3 models
4 answers · 2 models
4 answers · 1 model
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer community platform”, “customer community platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Higher Logic higherlogic.com Higher Logic Vanilla 40%, Higher Logic Thrive 2%, Higher Logic 0% | 42% | 119 | 1,900 | 79 | 12,921 | $10,173 | 23 | 4 |
| Salesforce parent site Salesforce Experience Cloud 15% | 15% | 99 | 550,000 | 60,632 | ||||
| Khoros Communities khoros.ai | 13% | 117 | 40 | 0 | 647 | |||
| Gainsight CX gainsight.com Gainsight Customer Communities 12%, Gainsight CX 0% | 12% | 102 | 50 | 0 | 59,569 | 58 | 2 | |
| Discourse discourse.org | 6% | 122 | 49,500 | 3,505 | 134,346 | 3 | ||
| Bettermode bettermode.com | 4% | 130 | 880 | 16 | 13,780 | 7 | ||
| Elcom | 4% | |||||||
| Hivebrite hivebrite.io | 2% | 22 | ||||||
| Circle circle.so | 2% | 138 | 301,000 | 242,528 | 215,494 | $1,570 | 55 | 8 |
| Zendesk Community zendesk.com | 0% | 14 | 140 | 2 | 5,365,445 | $16,181 | 63 |
Google's top ten for the two searches hold 16 sites; 4 of them are among the sites the models cited here (gainsight.com, gartner.com, higherlogic.com, reddit.com). The first result for “best customer community platform” is uscreen.tv.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer community platform for an enterprise B2B company?”Paraphrase“Which online community software for customers would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer community platforms and how do they differ?”Budget-constrained“What is the best customer community platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer community platform. What should we look at?”Negative“Which customer community platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Khoros Communities, Salesforce Experience CloudSalesforce Experience CloudChangedno first choiceHigher Logic Vanillano first choiceagainst: Khoros Communities, Sprinklr
Two alternatives
Circle, Higher LogicFive alternatives
LinkedIn Customer Communities, Lithium, Microsoft Viva Engage, Slack, Zendesk CommunityTwo alternatives
Khoros Communities, Salesforce Experience CloudGPT-5.4 miniSalesforce Experience CloudHigher Logic VanillaChangedagainst: Salesforce Experience Cloudno first choiceHigher Logic Vanillaagainst: Salesforce Experience Cloudno first choicenothing named
Two alternatives
Discourse, Higher Logic VanillaTwo alternatives
Gainsight Customer Communities, Khoros CommunitiesFour alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudOne alternative
BettermodeGemini 3.5 FlashGainsight Customer CommunitiesGainsight Customer Communities, Salesforce Experience CloudChangedagainst: Khoros Communitiesno first choiceagainst: Khoros CommunitiesDiscourseagainst: Bettermode, Khoros Communities, Salesforce Experience Cloudno first choiceagainst: Circle, Discord, Flarum, Mighty Networks, MyBB, NodeBB, Salesforce Experience Cloud, Skool, Slack, Telegram, Unmanaged Discourse, phpBB, vBulletin Cloud
Four alternatives
Bettermode, Discourse, Higher Logic Vanilla, Salesforce Experience CloudThree alternatives
Bettermode, Discourse, Higher Logic VanillaFive alternatives
Bettermode, Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience CloudOne alternative
Higher Logic VanillaPerplexity SonarGainsight Customer Communities, Higher Logic VanillaBettermode, Higher Logic VanillaChangedKhoros CommunitiesCircleagainst: Bettermode, Slack, Zendeskno first choiceagainst: Circle, Discord, Facebook Groups, Mighty Networks, Salesforce Experience Cloud, Slack
One alternative
Salesforce Experience CloudOne alternative
HivebriteFive alternatives
Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience Cloud, Zendesk CommunityTwo alternatives
Gainsight Customer Communities, Higher Logic VanillaGrok 4.20Higher Logic Vanillaagainst: Circle, Mighty NetworksKhoros CommunitiesChangedagainst: Bettermode, CircleHigher Logic VanillaHigher Logic Vanillaagainst: Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Zendeskno first choiceagainst: Discourseagainst: Bettermode, Circle, Discord, Discourse, Facebook Groups, Flarum, Higher Logic Vanilla, Mighty Networks, NodeBB, Salesforce Experience Cloud, Slack, phpBB
Three alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudTwo alternatives
Bettermode, DiscourseFive alternatives
Bettermode, Higher Logic Vanilla, Khoros Communities, Salesforce Experience Cloud, Zendesk CommunityMistral SmallGainsight Customer Communities, Higher Logic Vanillaagainst: Salesforce Experience CloudHigher Logic Vanilla, Khoros CommunitiesChangedagainst: CircleHigher Logic VanillaElcom, Higher Logic Vanillano first choiceagainst: Discourse, Higher Logic Vanilla, Khoros Communitiesagainst: Axero, Higher Logic Vanilla, Zapnito
Three alternatives
Circle, Discourse, Khoros CommunitiesThree alternatives
Bettermode, Pylon, Salesforce Experience CloudFour alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Zendesk CommunityOne alternative
Khoros CommunitiesDeepSeek V4 FlashHigher Logic Vanillaagainst: Salesforce Experience CloudHigher Logic VanillaHeldagainst: Khoros CommunitiesHigher Logic Vanillaagainst: Discourse, Salesforce Experience CloudDiscourseagainst: Bettermode, Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudGainsight Customer Communities, Salesforce Experience Cloudagainst: Khoros Communitiesagainst: Bettermode, Circle, Discord, Facebook Groups, Khoros Communities, Mighty Networks, Salesforce Experience Cloud, Skool
Five alternatives
Bettermode, Gainsight Customer Communities, Influitive, Khoros Communities, Zendesk CommunityThree alternatives
Discourse, Gainsight Customer Communities, Salesforce Experience CloudThree alternatives
Bettermode, Gainsight Customer Communities, Khoros CommunitiesOne alternative
Higher Logic VanillaTwo alternatives
Higher Logic Vanilla, Zendesk CommunityLlama 4 MaverickHigher Logic VanillaDiscourse, Higher Logic Vanilla, HivebriteChangedGainsight Customer Communitiesno first choiceno first choicenothing named
Two alternatives
Hivebrite, Salesforce Experience CloudFive alternatives
Higher Logic Vanilla, Influitive, Khoros Communities, Salesforce Experience Cloud, Zendesk CommunityQwen 3.7 FlashHigher Logic Vanilla, Khoros Communitiesagainst: Community by CircleKhoros Communities, Salesforce Experience CloudChangedKhoros CommunitiesHigher Logic Vanillaagainst: Khoros Communities, Salesforce Experience Cloud, Zendeskno first choiceagainst: Circle, Facebook Groups, Higher Logic, Mighty Networks, Salesforce Experience Cloud
Two alternatives
Circle, HivebriteFour alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience Cloud, Zendesk CommunityThree alternatives
Circle, Discourse, Mighty NetworksKimi K2Higher Logic VanillaHigher Logic VanillaHeldagainst: Salesforce Experience Cloudno first choiceagainst: Influitive, Salesforce Experience CloudHigher Logic Thriveagainst: Gainsight Customer Communities, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudHigher Logic Vanilla, Khoros Communitiesagainst: Jive Software, Khoros Communities, Salesforce Experience Cloud
Five alternatives
Bettermode, Discourse, Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudOne alternative
Khoros CommunitiesOne alternative
DiscourseOne alternative
DiscourseGLM 4.7 FlashXGainsight Customer CommunitiesKhoros CommunitiesChangedHigher Logic VanillaSalesforce Experience Cloudno first choiceagainst: vBulletin Cloud
Three alternatives
Higher Logic Vanilla, Influitive, Khoros CommunitiesThree alternatives
Bettermode, Gainsight Customer Communities, Salesforce Experience CloudFive alternatives
Gainsight Customer Communities, Influitive, Khoros Communities, Salesforce Experience Cloud, Zendesk CommunityTwo alternatives
Higher Logic Vanilla, Khoros CommunitiesMiniMax M2.5Higher Logic VanillaHigher Logic Vanilla, Salesforce Experience CloudChangedHigher Logic VanillaBettermode, Elcomagainst: Circle, Higher Logic Vanilla, Khoros Communities, Salesforce Experience Cloudno first choiceagainst: Bettermode, Circle, Discourse, Lithium
Three alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Inwink, Khoros CommunitiesFour alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Zendesk CommunityBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:55 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:19 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:41 | yes | 16 | 30 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-14 23:35 | yes | 19 | 6 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:09 | yes | 0 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:37 | yes | 0 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:42 | yes | 0 | 27 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:16 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:27 | yes | 0 | 30 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:38 | yes | 0 | 53 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:30 | yes | 0 | 22 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:52 | yes | 0 | 12 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:50 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:30 | yes | 4 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:55 | yes | 20 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 01:15 | yes | 17 | 7 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:47 | yes | 0 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:33 | yes | 0 | 8 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 03:33 | yes | 0 | 43 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:37 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:47 | no | 0 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:51 | yes | 0 | 30 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:59 | yes | 0 | 54 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:24 | yes | 0 | 13 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:27 | yes | 7 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:38 | yes | 6 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:45 | yes | 18 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 02:37 | yes | 20 | 20 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:38 | yes | 0 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:12 | yes | 0 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:39 | yes | 0 | 28 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:06 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:25 | yes | 0 | 24 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:54 | yes | 0 | 34 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:41 | yes | 0 | 88 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:22 | yes | 0 | 26 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:10 | yes | 14 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:42 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:42 | yes | 20 | 25 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 04:24 | yes | 20 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:31 | yes | 0 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:07 | yes | 0 | 8 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:45 | yes | 0 | 31 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:48 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:21 | yes | 0 | 42 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:26 | yes | 0 | 36 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:45 | yes | 0 | 28 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:08 | yes | 0 | 56 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:07 | yes | 15 | 12 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:11 | yes | 3 | 11 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:45 | yes | 3 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 01:52 | yes | 20 | 13 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:05 | yes | 0 | 12 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:19 | no | 0 | 14 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:38 | yes | 0 | 84 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:39 | yes | 0 | 1 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:49 | no | 0 | 39 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:16 | yes | 0 | 45 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:45 | yes | 0 | 26 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 05:00 | yes | 0 | 27 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:35 | yes | 27 | 16 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:04 | no | 0 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:23 | yes | 16 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 04:37 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:29 | yes | 0 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 05:04 | yes | 0 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:18 | yes | 0 | 29 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 22:58 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:30 | yes | 0 | 55 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:11 | yes | 0 | 69 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:39 | yes | 0 | 21 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:53 | yes | 0 | 22 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Gainsight read as Gainsight Customer Communities
Gainsight Communities read as Gainsight Customer Communities
Gainsight inSided read as Gainsight Customer Communities
Khoros read as Khoros Communities
Khoros (Lithium) read as Khoros Communities
Khoros (formerly Spredfast) read as Khoros Communities
Salesforce read as Salesforce Experience Cloud
Salesforce Communities read as Salesforce Experience Cloud
Salesforce Community Cloud read as Salesforce Experience Cloud
Unresolved, counted raw
Community by Circle
Inwink
LinkedIn Customer Communities
Microsoft Viva Engage (formerly Yammer)
SAP Community
Slack Community
Unmanaged Discourse
Discontinued, still offered
No shut-down product was recommended here.