Customer success platforms for enterprise buyers
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of an enterprise B2B company. 42 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
83%
Consensus
83Gainsight Customer Success05Planhat05Skalin07others
83% of first choices, consensus.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the four products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs TotangoChurnZero vs SkalinChurnZero vs ClientSuccessChurnZero vs CatalystVitally vs CustifyVitally vs HubSpot Service HubVitally vs TotangoVitally vs SkalinVitally vs ClientSuccessVitally vs CatalystCustify vs HubSpot Service HubCustify vs TotangoCustify vs SkalinCustify vs ClientSuccessCustify vs CatalystHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinHubSpot Service Hub vs ClientSuccessHubSpot Service Hub vs CatalystTotango vs SkalinTotango vs ClientSuccessTotango vs CatalystSkalin vs ClientSuccessSkalin vs CatalystClientSuccess vs Catalyst
One product takes 83% of first choices here, so the chart would put six markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Two products carry a negative rate above 25% in this category.
What they warned about
Twelve of twelve models held their first choice under the paraphrase. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ChurnZero22%
12 of 54 labels negative · 9 of 12 models · 5 hard negative
“What to Avoid: ChurnZero | Better suited for mid-market; can hit scalability limitations” Kimi K2, paraphrase prompt
Gainsight Customer Success16%
10 of 64 labels negative · 9 of 12 models · 2 hard negative
“What to Avoid (if predictability is critical) ... Gainsight: $150-300+ per user/month (reported), implementation fees $30-80K” GLM 4.7 FlashX, budget prompt
Totango18%
10 of 56 labels negative · 8 of 12 models · 6 hard negative
“the one I'd call out as the closest to "avoid"... Support quality has plummeted since the Catalyst acquisition” DeepSeek V4 Flash, negative prompt
Vitally28%
9 of 32 labels negative · 8 of 12 models · 5 hard negative
“narrower enterprise depth; better for SMB/lower mid-market; trails leaders in complex ops” Grok 4.20, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
23 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 301 links across 107 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · ClientSuccess10 answers · 14 citations · 4 models
10 answers · 13 citations · 3 models
10 answers · 11 citations · 2 models
vendor site · Customerscore.io10 answers · 10 citations · 2 models
vendor site · Userpilot10 answers · 10 citations · 3 models
vendor site · Oliv9 answers · 10 citations · 3 models
vendor site · Gartner7 answers · 8 citations · 3 models
vendor site · Velaris7 answers · 7 citations · 3 models
vendor site · Totango6 answers · 9 citations · 3 models
vendor site · Appcues6 answers · 6 citations · 2 models
vendor site · Reddit6 answers · 6 citations · 2 models
6 answers · 6 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
10 answers · 2 models
10 answers · 3 models
8 answers · 2 models
8 answers · 3 models
7 answers · 3 models
7 answers · 3 models
7 answers · 2 models
6 answers · 2 models
6 answers · 3 models
6 answers · 3 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Gainsight CS gainsight.com Gainsight Customer Success 83%, Gainsight CS 0%, Gainsight PX 0% | 83% | 162 | 260 | 4 | 59,569 | 58 | 4 | |
| Planhat planhat.com | 5% | 178 | 2,900 | 45 | 3,971 | $4,492 | 6 | |
| Skalin skalin.io | 5% | 11 | 20 | 3 | 15 | |||
| Totango totango.com | 2% | 151 | 1,600 | 20 | 1,885 | 5 | ||
| Customerscore customer.io | 2% | 1 | 15,750 | $6,920 | 112 | |||
| HubSpot parent site HubSpot Service Hub 2% | 2% | 285 | 368,000 | 9,776 | ||||
| ChurnZero churnzero.com | 0% | 237 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Catalyst | 0% | 246,000 | 21,098 | |||||
| Vitally vitally.io | 0% | 163 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| Pylon usepylon.com | 0% | 36 | 40,500 | 3,118 | 29,726 | $166 | 21 | 6 |
Google's top ten for the two searches hold 12 sites; 6 of them are among the sites the models cited here (clientsuccess.com, gartner.com, reddit.com, totango.com, usepylon.com, userpilot.com). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for an enterprise B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer success platforms and how do they differ?”Budget-constrained“What is the best customer success platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Gainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successno first choiceagainst: Gainsight Customer Success
One alternative
Totango with CatalystThree alternatives
ChurnZero, Totango, VitallyFour alternatives
Catalyst, ChurnZero, Planhat, TotangoOne alternative
ClientSuccessGPT-5.4 miniGainsight Customer Successagainst: ChurnZeroGainsight Customer SuccessHeldGainsight Customer SuccessTotangono first choiceagainst: Catalyst, Gainsight Customer Success, HubSpot Service Hub, Planhat, Salesforce Customer Success, Vitally
Three alternatives
Catalyst, Planhat, TotangoThree alternatives
ChurnZero, Planhat, TotangoFour alternatives
ChurnZero, ClientSuccess, Planhat, TotangoOne alternative
Gainsight Customer SuccessGemini 3.5 FlashGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessPlanhatGainsight Customer Successagainst: Catalyst, ChurnZero, ClientSuccess, Custify, HubSpot Service Hub, Planhat, Salesforce Service Cloud, Totango, Vitally
Three alternatives
ChurnZero, Planhat, TotangoThree alternatives
Catalyst, Planhat, TotangoFour alternatives
ChurnZero, Planhat, Totango, VitallyTwo alternatives
Creatio, VitallyThree alternatives
ChurnZero, Planhat, TotangoPerplexity SonarGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessSkalinno first choiceagainst: ChurnZero, ClientSuccess, Custify, HubSpot Service Hub, Intercom, Planhat, Velaris, Vitally
Three alternatives
Planhat, Totango, VitallyThree alternatives
ChurnZero, CustomerGauge, TotangoFour alternatives
ChurnZero, Planhat, Salesforce Service Cloud, TotangoThree alternatives
ChurnZero, ClientSuccess, Gainsight Customer SuccessGrok 4.20Gainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer Successagainst: ClientSuccess, Custify, Salesforce Service Cloud, VitallyGainsight Customer Successagainst: Custify, Planhat, Skalin, TotangoGainsight Customer Successagainst: ClientSuccess, Custify, HubSpot Service Hub, Totango, Vitally
Two alternatives
ChurnZero, TotangoTwo alternatives
ChurnZero, TotangoThree alternatives
ChurnZero, Planhat, TotangoThree alternatives
ChurnZero, ClientSuccess, VitallyThree alternatives
ChurnZero, ClientSuccess, TotangoMistral SmallGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer Successagainst: ClientSuccessSkalinno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat, Totango
Two alternatives
Oliv, SkalinThree alternatives
Catalyst, ChurnZero, TotangoFour alternatives
ChurnZero, Planhat, Totango, VitallyTwo alternatives
Customerscore, Salesforce Service CloudDeepSeek V4 FlashGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer SuccessGainsight Customer Successagainst: Catalyst, ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, HubSpot Service Hub, Medallia, Planhat, Qualtrics, Totango, Vitally
Two alternatives
ChurnZero, PlanhatThree alternatives
Catalyst, ChurnZero, PlanhatFive alternatives
Catalyst, ChurnZero, Planhat, Totango, VitallyTwo alternatives
Planhat, TotangoThree alternatives
ChurnZero, Planhat, VitallyLlama 4 MaverickGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successno first choiceagainst: Gainsight Customer Success
One alternative
PylonTwo alternatives
ChurnZero, PlanhatThree alternatives
Planhat, Totango, VelarisQwen 3.7 FlashGainsight Customer Successagainst: ChurnZeroGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successno first choiceagainst: ChurnZero, Gainsight Customer Success, Totango, Vitally
Three alternatives
Planhat, Salesforce Service Cloud, TotangoOne alternative
TotangoThree alternatives
ChurnZero, Planhat, TotangoOne alternative
TotangoKimi K2Gainsight Customer SuccessGainsight Customer SuccessHeldagainst: ChurnZero, Totango, VitallyGainsight Customer SuccessPlanhatagainst: Champify, ClientSuccess, Gainsight Customer SuccessGainsight Customer Successagainst: ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, Planhat, Totango, Userpilot, Velaris
Two alternatives
ChurnZero, TotangoTwo alternatives
Catalyst, PlanhatFive alternatives
ChurnZero, ClientSuccess, Planhat, Totango, VitallyFour alternatives
ChurnZero, Planhat, Totango, VitallyGLM 4.7 FlashXGainsight Customer SuccessGainsight Customer SuccessHeldGainsight CSHubSpot Service Hubagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango, VitallyGainsight Customer Successagainst: Catalyst, ChurnZero, Gainsight CS, HubSpot Customer Success Workspace, Salesforce Service Cloud
Two alternatives
ChurnZero, TotangoThree alternatives
ChurnZero, Totango, VitallyFour alternatives
Catalyst, ChurnZero, Planhat, TotangoOne alternative
AkitaThree alternatives
ChurnZero, ClientSuccess, TotangoMiniMax M2.5Gainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessCustomerscoreGainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Totango
Five alternatives
ChurnZero, HubSpot Service Hub, Pylon, Salesforce Customer Success, TotangoTwo alternatives
ChurnZero, TotangoOne alternative
TotangoTwo alternatives
Gainsight Customer Success, SkalinOne alternative
PlanhatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 22:57 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:47 | yes | 4 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:39 | yes | 17 | 24 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 02:10 | yes | 18 | 8 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:49 | yes | 0 | 7 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:57 | yes | 0 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 00:01 | yes | 0 | 18 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:07 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:36 | yes | 0 | 48 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:19 | yes | 0 | 36 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:17 | yes | 0 | 143 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:41 | yes | 0 | 21 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:52 | yes | 7 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:37 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:49 | yes | 9 | 16 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 03:13 | yes | 17 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:03 | yes | 0 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:26 | yes | 0 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:14 | yes | 0 | 28 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:24 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:52 | yes | 0 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:29 | yes | 0 | 27 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:00 | yes | 0 | 13 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:26 | yes | 0 | 15 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:01 | yes | 8 | 13 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:09 | yes | 13 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:40 | yes | 19 | 29 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 01:00 | yes | 20 | 9 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:22 | yes | 0 | 8 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:28 | yes | 0 | 14 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 05:00 | yes | 0 | 55 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:29 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:53 | yes | 0 | 50 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:31 | yes | 0 | 53 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:10 | yes | 0 | 85 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:02 | yes | 0 | 13 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:49 | yes | 15 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:57 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:46 | yes | 17 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-14 23:18 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:07 | yes | 0 | 8 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:25 | yes | 0 | 8 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:08 | yes | 0 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:01 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:27 | yes | 0 | 36 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:55 | yes | 0 | 61 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:52 | yes | 0 | 122 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:41 | yes | 0 | 26 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:18 | yes | 17 | 9 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:08 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:33 | yes | 10 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 02:47 | yes | 20 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:03 | yes | 0 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:15 | yes | 0 | 14 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:42 | yes | 0 | 69 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:31 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:54 | yes | 0 | 34 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:03 | yes | 0 | 83 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:31 | yes | 0 | 27 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:08 | yes | 0 | 19 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:29 | yes | 11 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:37 | yes | 5 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:28 | yes | 19 | 29 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-14 23:16 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:49 | yes | 0 | 10 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:42 | yes | 0 | 12 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:59 | yes | 0 | 29 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:29 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:28 | yes | 0 | 53 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:18 | yes | 0 | 86 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:48 | yes | 0 | 35 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:21 | yes | 0 | 40 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Gainsight read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Unresolved, counted raw
Pendo Predict
Totango with Catalyst
Discontinued, still offered
No shut-down product was recommended here.