Customer success platforms
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of a mid-market B2B company. 56 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
39%
Contested · Vitally 23%
39ChurnZero23Vitally16Custify21others
39% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the two products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs TotangoChurnZero vs SkalinChurnZero vs ClientSuccessChurnZero vs CatalystVitally vs CustifyVitally vs HubSpot Service HubVitally vs TotangoVitally vs SkalinVitally vs ClientSuccessVitally vs CatalystCustify vs HubSpot Service HubCustify vs TotangoCustify vs SkalinCustify vs ClientSuccessCustify vs CatalystHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinHubSpot Service Hub vs ClientSuccessHubSpot Service Hub vs CatalystTotango vs SkalinTotango vs ClientSuccessTotango vs CatalystSkalin vs ClientSuccessSkalin vs CatalystClientSuccess vs Catalyst
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07C08
09
10Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01ChurnZero39%
ChurnZero39%02Vitally23%
Vitally23%03Custify16%
Custify16%04HubSpot Service Hub5%
HubSpot Service Hub5%05Totango4%
Totango4%06Skalin4%
Skalin4%07ClientSuccess2%
ClientSuccess2%08Catalyst2%
09Planhat0%
Planhat0%10Gainsight Customer Success0%
Gainsight Customer Success0%What they warned about
Five of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success64%
34 of 53 labels negative · 10 of 12 models · 12 hard negative
“Gainsight - has a high risk score of 57/100 and 4 documented complaints, with issues related to aggressive subscription billing, cancellation friction” Llama 4 Maverick, negative prompt
ChurnZero17%
10 of 58 labels negative · 7 of 12 models · 3 hard negative
“Platforms to AVOID on a Limited Budget | ChurnZero | Starts at ~$849/month + $5K-25K setup fees” Kimi K2, budget prompt
Totango18%
8 of 45 labels negative · 7 of 12 models · 2 hard negative
“Totango ⚠️ MIXED SIGNALS (Post-Merger Issues) ... 2024 merger with Catalyst created instability and uncertainty” Mistral Small, negative prompt
Planhat22%
9 of 40 labels negative · 6 of 12 models · 2 hard negative
“What to Avoid on a Budget ... generally not where you should start” DeepSeek V4 Flash, budget prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
20 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 266 links across 90 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
12 answers · 15 citations · 3 models
vendor site · Userpilot11 answers · 11 citations · 3 models
vendor site · Gartner10 answers · 10 citations · 4 models
vendor site · Skalin7 answers · 9 citations · 2 models
vendor site · Oliv7 answers · 7 citations · 3 models
vendor site · Reddit6 answers · 13 citations · 2 models
vendor site · ClientSuccess6 answers · 7 citations · 3 models
6 answers · 6 citations · 2 models
vendor site · Customerscore.io6 answers · 6 citations · 2 models
6 answers · 6 citations · 4 models
5 answers · 9 citations · 3 models
vendor site · Vitally5 answers · 7 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
11 answers · 3 models
8 answers · 3 models
7 answers · 3 models
6 answers · 2 models
6 answers · 2 models
6 answers · 4 models
6 answers · 3 models
5 answers · 3 models
4 answers · 1 model
4 answers · 3 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ChurnZero churnzero.com | 39% | 237 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Vitally vitally.io | 23% | 163 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| Custify custify.com | 16% | 113 | 260 | 1 | 8,585 | 0 | 1 | |
| HubSpot parent site HubSpot Service Hub 5%, HubSpot Customer Success Workspace 2%, HubSpot CRM 0% | 7% | 289 | 368,000 | 9,776 | ||||
| Totango totango.com | 4% | 151 | 1,600 | 20 | 1,885 | 5 | ||
| Skalin skalin.io | 4% | 11 | 20 | 3 | 15 | |||
| ClientSuccess clientsuccess.com | 2% | 76 | 720 | 6 | 7,636 | 12 | 3 | |
| Catalyst | 2% | 246,000 | 21,098 | |||||
| Akita akitaapp.com | 2% | 17 | 135,000 | 9,342 | 343 | |||
| Successifier successifier.com | 2% | 5 |
Google's top ten for the two searches hold 12 sites; 6 of them are among the sites the models cited here (clientsuccess.com, gartner.com, reddit.com, usepylon.com, userpilot.com, vitally.io). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for a mid-market B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer success platforms and how do they differ?”Budget-constrained“What is the best customer success platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should I avoid or be cautious about?”
Claude Haiku 4.5Vitallyno first choiceChangedagainst: HubSpot Operations Hub, HubSpot Service Hubno first choiceCustify, HubSpot Service Hubno first choicenothing named
Three alternatives
ChurnZero, Custify, TotangoTwo alternatives
Gainsight Customer Success, TotangoThree alternatives
ChurnZero, Gainsight Customer Success, PlanhatFour alternatives
Freshdesk Customer Success, HubSpot CRM, UserGuiding, ZapScaleGPT-5.4 miniChurnZeroChurnZeroHeldno first choiceChurnZero, HubSpot Customer Success Workspaceagainst: Gainsight CS, Totangono first choiceagainst: Hatch, Shape
Two alternatives
Gainsight Customer Success, TotangoTwo alternatives
Gainsight Customer Success, TotangoSix alternatives
ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat, Totango, VitallyThree alternatives
Airtable, Catalyst, NotionGemini 3.5 FlashVitallyagainst: Gainsight Customer SuccessChurnZeroChangedagainst: Gainsight Customer Success, HubSpot Customer Success Workspace, Planhat, Salesforce Service CloudGainsight Customer SuccessHubSpot Service Hubagainst: ChurnZero, Gainsight Customer Success, PlanhatCatalyst, ChurnZero, Custify, Skalin, Vitallyagainst: Gainsight Customer Success, Planhat, Totangoagainst: ChurnZero, Gainsight Customer Success, Totango, Vitally
Three alternatives
ChurnZero, Planhat, TotangoThree alternatives
ClientSuccess, Custify, VitallySeven alternatives
Catalyst, ChurnZero, ClientSuccess, Custify, Planhat, Totango, VitallyEight alternatives
Airtable, ClientSuccess, Custify, Customerscore.io, Notion, Skalin, Trello, ZapScaleTwo alternatives
HubSpot Service Hub, Salesforce Client 360Perplexity SonarChurnZeroChurnZeroHeldagainst: Gainsight Customer Successno first choiceCustifyno first choiceagainst: Gainsight Customer Success
Four alternatives
ClientSuccess, Gainsight Customer Success, Planhat, VitallyThree alternatives
ClientSuccess, Microsoft Dynamics 365 Sales, monday.com Customer SuccessTwo alternatives
HubSpot Service Hub, TotangoGrok 4.20ChurnZeroagainst: SkalinChurnZeroHeldagainst: Gainsight Customer SuccessChurnZero, Gainsight Customer SuccessHubSpot Service Hubagainst: ChurnZero, Custify, Gainsight Customer Success, VitallyChurnZero, Vitallyagainst: Gainsight Customer Success, Planhat, Totango
Five alternatives
ClientSuccess, Custify, Gainsight Customer Success, Planhat, VitallyThree alternatives
Custify, Totango, VitallyFive alternatives
ClientSuccess, Custify, Planhat, Totango, VitallyThree alternatives
Akita, Freshchat, TotangoMistral SmallChurnZero, VitallyVitallyChangedagainst: Freshsuccess, Gainsight Customer Success, HubSpot Service HubGainsight Customer SuccessCustify, Skalinno first choiceagainst: Gainsight Customer Successagainst: Catalyst, ChurnZero, Gainsight Customer Success, Planhat, Totango
Four alternatives
ClientSuccess, Custify, Gainsight Customer Success, PlanhatTwo alternatives
ChurnZero, CustifySeven alternatives
ChurnZero, ClientSuccess, Custify, Oliv, Planhat, Totango, VitallyTwo alternatives
HubSpot Service Hub, VitallyFive alternatives
ChurnZero, ClientSuccess, Planhat, Totango, VitallyDeepSeek V4 FlashVitallyagainst: Gainsight Customer SuccessVitallyHeldagainst: Gainsight Customer SuccessGainsight Customer Successagainst: HookCustifyagainst: Catalyst, ChurnZero, ClientSuccess, Gainsight Customer Success, Intercom Customer Success, Planhat, Vitallyno first choiceagainst: Gainsight Customer Successagainst: ChurnZero, CustomerSuccessBox, Gainsight Customer Success, Totango, Vitally
Three alternatives
Catalyst, ChurnZero, PlanhatFive alternatives
Catalyst, ChurnZero, Custify, Planhat, TotangoFive alternatives
ChurnZero, Custify, Planhat, Totango, VitallyThree alternatives
GainTrace, Skalin, TotangoLlama 4 MaverickChurnZeroChurnZero, Custify, VitallyChangedno first choiceCustifyTotangoagainst: ChurnZero, Gainsight Customer Success, Planhat
Three alternatives
ClientSuccess, Planhat, VitallyOne alternative
CuoralThree alternatives
ChurnZero, Gainsight Customer Success, VitallyQwen 3.7 FlashChurnZero, ClientSuccessChurnZeroChangedagainst: Gainsight Customer Successno first choiceAkitaagainst: ClientSuccess, VitallyChurnZero, Vitallyagainst: Gainsight Customer Successagainst: Gainsight Customer Success, HubSpot Customer Success Workspace, Intercom, Procentrix, Salesforce Service Cloud, SuccessCompass, Zendesk
One alternative
SkalinSeven alternatives
HubSpot Customer Success Hub, Microsoft Dynamics 365 Customer Insights, Microsoft Power BI, Microsoft Teams, SharePoint, Totango, monday.com Customer SuccessFive alternatives
ChurnZero, Gainsight Customer Success, Oliv, Totango, VitallyThree alternatives
HubSpot Service Hub, Retain, TotangoFour alternatives
ClientSuccess, Oliv, Totango, UserpilotKimi K2ChurnZeroagainst: Gainsight Customer SuccessChurnZeroHeldagainst: Gainsight Customer SuccessGainsight Customer SuccessCustifyagainst: ChurnZero, Gainsight Customer Success, PlanhatVitallyagainst: Akita, Custify, Gainsight Customer Successagainst: Catalyst Software, ChurnZero, ClientSuccess, Gainsight Customer Success, Planhat, Totango, Vitally
Four alternatives
ClientSuccess, Custify, Planhat, VitallyThree alternatives
Custify, Planhat, VitallySix alternatives
ChurnZero, ClientSuccess, Custify, Skalin, Totango, VitallySix alternatives
Akita, HubSpot CRM, HubSpot Service Hub, Skalin, Totango, VitallyTwo alternatives
ChurnZero, PlanhatGLM 4.7 FlashXVitallyagainst: Gainsight Customer SuccessChurnZeroChangedagainst: Gainsight Customer SuccessChurnZero, Gainsight CSCustify, Successifieragainst: HookChurnZeroagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Salesforce Service Cloud, Totango
Three alternatives
ChurnZero, Custify, PlanhatThree alternatives
Custify, HubSpot Service Hub, TotangoSix alternatives
Catalyst, Custify, Planhat, Salesforce Service Cloud, Totango, VitallyFive alternatives
Crisp, Freshchat, HubSpot Service Hub, Tidio, VitallyThree alternatives
ClientSuccess, Planhat, VitallyMiniMax M2.5ChurnZero, Vitallyagainst: Gainsight Customer SuccessChurnZeroChangedagainst: Gainsight Customer SuccessOlivagainst: Gainsight Customer SuccessTotangono first choiceagainst: ClientSuccess, Gainsight Customer Success
Two alternatives
ClientSuccess, PlanhatFour alternatives
ClientSuccess, Planhat, Totango, VitallySeven alternatives
ChurnZero, ClientSuccess, Custify, Hook, Planhat, Totango, VitallyTwo alternatives
Custify, HubSpot Service HubBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:50 | yes | 8 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:45 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:13 | yes | 16 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 00:52 | yes | 20 | 19 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:40 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:25 | yes | 0 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:19 | yes | 0 | 17 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:27 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:50 | yes | 0 | 16 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:19 | yes | 0 | 35 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:42 | yes | 0 | 42 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:57 | yes | 0 | 13 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 22:54 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:14 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:49 | yes | 8 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 03:13 | yes | 20 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:29 | yes | 0 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:32 | yes | 0 | 10 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 02:37 | yes | 0 | 18 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:09 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:33 | yes | 0 | 21 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:54 | yes | 0 | 31 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:24 | yes | 0 | 63 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:07 | yes | 0 | 14 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:23 | yes | 8 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:07 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:44 | yes | 16 | 28 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 01:25 | yes | 20 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:55 | yes | 0 | 8 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:03 | yes | 0 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:19 | yes | 0 | 40 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 22:54 | yes | 0 | 1 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:51 | yes | 0 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:41 | yes | 0 | 22 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:51 | yes | 0 | 20 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:57 | yes | 0 | 14 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:31 | yes | 8 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:06 | no | 0 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:50 | yes | 13 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 01:34 | yes | 20 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:46 | yes | 0 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:56 | yes | 0 | 10 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 01:08 | yes | 0 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:41 | yes | 0 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:04 | yes | 0 | 49 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:50 | yes | 0 | 26 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:06 | yes | 0 | 24 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:38 | yes | 0 | 11 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:15 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:24 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:32 | yes | 11 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-14 23:10 | yes | 19 | 11 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:42 | yes | 0 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:50 | yes | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 00:14 | yes | 0 | 14 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:48 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:59 | yes | 0 | 47 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:17 | yes | 0 | 47 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:15 | yes | 0 | 51 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:16 | yes | 0 | 15 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:13 | yes | 15 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:52 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:48 | yes | 27 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 00:21 | yes | 20 | 9 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:44 | yes | 0 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:10 | yes | 0 | 10 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:42 | yes | 0 | 45 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:38 | yes | 0 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:59 | no | 0 | 50 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:28 | yes | 0 | 72 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:48 | yes | 0 | 29 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:13 | yes | 0 | 18 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Gainsight read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Unresolved, counted raw
Catalyst Software
Cuoral
Freshsuccess
HubSpot Customer Success Hub
Nativity/Zendesk
Pebble
Procentrix
Retain
Salesforce Client 360
SuccessCompass
Territory Management
Workona
Discontinued, still offered
No shut-down product was recommended here.