Knowledge base and self-service
Asked as “knowledge base software”, and as “customer self-service help center tool”, on behalf of a mid-market B2B company. 49 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
18%
Contested · Document360 14%
18Notion14Document36012Freshdesk55others
18% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the four products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Notion vs ConfluenceNotion vs BookStackNotion vs GuruNotion vs HelpjuiceDocument360 vs FreshdeskDocument360 vs Zendesk GuideDocument360 vs ConfluenceDocument360 vs BookStackDocument360 vs GuruDocument360 vs HelpjuiceFreshdesk vs Zendesk GuideFreshdesk vs ConfluenceFreshdesk vs BookStackFreshdesk vs GuruFreshdesk vs HelpjuiceZendesk Guide vs ConfluenceZendesk Guide vs BookStackZendesk Guide vs GuruZendesk Guide vs HelpjuiceConfluence vs BookStackConfluence vs GuruConfluence vs HelpjuiceBookStack vs GuruBookStack vs HelpjuiceGuru vs Helpjuice
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Notion18%
Notion18%02Document36014%
Document36014%03Freshdesk12%
Freshdesk12%04Zendesk Guide6%
Zendesk Guide6%05Confluence6%
Confluence6%06BookStack6%
BookStack6%07Guru4%
Guru4%08Helpjuice4%
Helpjuice4%09Slab4%
Slab4%10Slite2%
Slite2%11Intercom Articles2%
Intercom Articles2%12Help Scout Docs0%
Help Scout Docs0%13Bloomfire0%
Bloomfire0%14Nuclino0%
Nuclino0%15Tettra0%
Tettra0%What they warned about
Two of twelve models held their first choice under the paraphrase. Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Notion22%
10 of 46 labels negative · 8 of 12 models
“Notion is highly popular, but its greatest strength—unlimited flexibility—is also its fatal flaw for team knowledge.... Otherwise, avoid it.” Gemini 3.5 Flash, negative prompt
Confluence15%
7 of 46 labels negative · 7 of 12 models · 1 hard negative
“Collaboration platforms with recurring high-severity vulnerabilities (SharePoint, Confluence)” GLM 4.7 FlashX, negative prompt
SharePoint83%
5 of 6 labels negative · 5 of 12 models · 2 hard negative
“SharePoint (unless heavily customized by a dedicated developer) is often treated as a glorified, hard-to-navigate fileshare.” Gemini 3.5 Flash, negative prompt
Zendesk Guide11%
5 of 45 labels negative · 5 of 12 models · 1 hard negative
“Avoid This Tool | Zendesk Guide | You only need a knowledge base (not full support suite)” DeepSeek V4 Flash, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
18 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 240 links across 101 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Zendesk9 answers · 11 citations · 3 models
vendor site · Slite8 answers · 8 citations · 3 models
vendor site · YouTube6 answers · 14 citations · 1 model
vendor site · Assembly6 answers · 6 citations · 3 models
6 answers · 6 citations · 3 models
vendor site · HelpDocs5 answers · 8 citations · 3 models
vendor site · Helply5 answers · 7 citations · 2 models
vendor site · Featurebase5 answers · 6 citations · 3 models
5 answers · 6 citations · 3 models
vendor site · Ferndesk5 answers · 5 citations · 2 models
5 answers · 5 citations · 3 models
vendor site · KnowledgeOwl4 answers · 5 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
6 answers · 3 models
6 answers · 3 models
6 answers · 2 models
6 answers · 3 models
5 answers · 1 model
4 answers · 2 models
4 answers · 2 models
4 answers · 3 models
4 answers · 1 model
3 answers · 2 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best knowledge base software”, “knowledge base software”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Notion notion.com | 18% | 222 | 673,000 | 15,608 | 1,061,466 | 52 | ||
| Document360 document360.com | 14% | 102 | 1,300 | 20 | 15,294 | $648 | 92 | |
| Freshworks freshworks.com Freshdesk 12% | 12% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Zendesk Guide zendesk.com | 6% | 113 | 210 | 1 | 5,365,445 | $16,181 | 63 | |
| Atlassian atlassian.com Confluence 6% | 6% | 126 | 165,000 | 6,617 | 4,724,388 company | $5,906 | 61 | 4 |
| BookStack bookstackapp.com | 6% | 38 | 12,100 | 98 | 9,396 | |||
| Guru getguru.com | 4% | 104 | 60,500 | 17,065 | 79,461 | 10 | ||
| Helpjuice helpjuice.com | 4% | 51 | 1,300 | 7 | 53,814 | 4 | ||
| Slab slab.com | 4% | 20 | 27,100 | 55,130 | 17,637 | |||
| Plain plain.com | 4% | 8 | 90,500 | 83,095 | 1,314 | 0 |
Google's top ten for the two searches hold 16 sites; 5 of them are among the sites the models cited here (assembly.com, ferndesk.com, helpdocs.io, peoplemanagingpeople.com, slite.com). The first result for “best knowledge base software” is ferndesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best knowledge base software for a mid-market B2B company?”Paraphrase“Which customer self-service help center tool would you recommend to a mid-sized B2B company?”Comparative“What are the top knowledge base tools and how do they differ?”Budget-constrained“What is the best knowledge base software for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a knowledge base software. What should we look at?”Negative“Which knowledge base tools should I avoid or be cautious about?”
Claude Haiku 4.5no first choiceno first choiceHeldno first choiceagainst: Confluence, Salesforce Knowledge, SharePointConfluenceno first choicenothing named
Five alternatives
Bloomfire, Document360, Lore, Stonly, Zendesk GuideFive alternatives
BookStack, Freshdesk, Help Scout Docs, Nuclino, Zoho WikiGPT-5.4 miniZendesk Guideagainst: ClickUp, NotionZendesk GuideHeldno first choiceNotion, ProProfs Knowledge Baseno first choicenothing named
Two alternatives
Confluence, Intercom ArticlesThree alternatives
Help Scout Docs, HubSpot Service Hub, Intercom ArticlesTwo alternatives
Confluence, FreshdeskGemini 3.5 FlashDocument360, Guruagainst: Zendesk GuideDocument360ChangedDocument360BookStack, HelpSite, Notionno first choiceagainst: Confluence, Logseq, Notion, Obsidian, Roam Research, SharePoint
Four alternatives
Confluence, Help Scout Docs, Helpjuice, NotionFour alternatives
Help Scout Docs, HubSpot Service Hub, Intercom Articles, Zendesk GuideNine alternatives
Confluence, Glean, Guru, Help Scout Docs, Notion, Obsidian, Scribe, Tango, Zendesk GuideFour alternatives
Confluence, ProProfs Knowledge Base, Wiki.js, Zoho DeskPerplexity SonarDocument360against: NotionFreshdeskChangedno first choiceNotionno first choicenothing named
Three alternatives
Confluence, Helpjuice, Zendesk GuideThree alternatives
HubSpot Service Hub, Intercom Articles, Zendesk GuideFour alternatives
BookStack, Help Scout Docs, HelpDocs, SlabGrok 4.20Document360FreshdeskChangedno first choiceNotionno first choiceagainst: Confluence, Notion, Pinecone, Qdrant, SharePoint, Weaviate
Five alternatives
Confluence, Helpjuice, Notion, Slite, Zendesk GuideThree alternatives
Help Scout Docs, Zendesk Guide, Zoho DeskFour alternatives
BookStack, Confluence, Help Scout Docs, ProProfs KBMistral SmallPlainPylonChangedno first choiceBookStack, Slabagainst: Helpjuiceno first choiceagainst: BookStack, Confluence, Helpjuice, Notion, Nuclino, Outline, Tettra
Five alternatives
Confluence, Document360, Freshdesk, Guru, SliteFour alternatives
Freshdesk, HubSpot Service Hub, Intercom Articles, Zendesk GuideThree alternatives
Confluence, DokuWiki, NotionDeepSeek V4 FlashDocument360Helpjuice, Zendesk GuideChangedagainst: Intercom ArticlesConfluence, NotionNotionagainst: TettraSliteagainst: Notionagainst: BlueSpice, Confluence, Document360, Evernote, Helpjuice, Mem.ai, Notion, OpenKM, Tettra, Zendesk Guide
Five alternatives
Freshdesk, Guru, Help Scout Docs, Helpjuice, Zendesk GuideTwo alternatives
Document360, FreshdeskFour alternatives
Document360, Helpjuice, Slite, Zendesk GuideFive alternatives
BookStack, Confluence, Nuclino, ProProfs Knowledge Base, ProductLiftFive alternatives
Confluence, Document360, Guru, Helpjuice, Zendesk GuideLlama 4 MaverickHelpjuiceFreshdeskChangedagainst: Salesforce, Zendesk Guideno first choiceDocument360no first choicenothing named
Three alternatives
Document360, Freshdesk, PylonOne alternative
SlabQwen 3.7 FlashGuru, Intercom Articlesagainst: NotionPlain, PylonChangedNotionClickUp, NotionConfluenceagainst: ClickUp, Notionagainst: Asana, Dropbox, Google Drive, Jira, MediaWiki, ServiceNow Knowledge Management, SharePoint, Trello, WordPress
Three alternatives
Confluence, Document360, Zendesk GuideOne alternative
FreshdeskSeven alternatives
Confluence, Document360, GitBook, Guru, Intercom Articles, Slite, Zendesk GuideFive alternatives
BookStack, Confluence, Help Scout Docs, Slite, WordPressFour alternatives
Bloomfire, Document360, Slite, Zendesk GuideKimi K2ConfluenceFreshdeskChangedno first choiceNotionno first choiceagainst: Evernote, Freshdesk KB, Intercom Articles, Zendesk Guide
Five alternatives
Guru, Helpjuice, Notion, Slite, Zendesk GuideTwo alternatives
HubSpot Service Hub, Zendesk GuideFour alternatives
BookStack, Docsio, ProProfs Knowledge Base, Wiki.jsGLM 4.7 FlashXHelplyFreshdeskChangedPlainBookStack, Notion, Outline, Slabagainst: Document360, Zendesk Guideno first choiceagainst: Confluence, ServiceNow Knowledge Management, SharePoint
Four alternatives
Confluence, Notion, Plain, SliteFour alternatives
Gorgias, HubSpot Service Hub, Intercom Articles, Zendesk GuideSeven alternatives
Bloomfire, Confluence, Document360, Guru, Notion, Slite, StonlyThree alternatives
BetterDocs, Docsio, GitHub WikiMiniMax M2.5Document360FreshdeskChangedPlainNotion, ProProfs Knowledge Baseno first choiceagainst: BookStack, Confluence, Notion, Outline, Wiki.js
Two alternatives
Helpjuice, Zendesk GuideTwo alternatives
Intercom Articles, Zendesk GuideEleven alternatives
Bloomfire, Confluence, Document360, Freshdesk, Guru, Help Scout Docs, KnowledgeOwl, Notion, Slite, Stonly, Zendesk GuideThree alternatives
ProductLift, Slite, Zendesk GuideBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:53 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 22:52 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:08 | yes | 14 | 24 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 02:34 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:09 | yes | 0 | 12 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:35 | yes | 0 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:01 | yes | 0 | 15 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:55 | yes | 0 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:50 | no | 0 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:43 | yes | 0 | 34 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:50 | yes | 0 | 16 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:03 | yes | 0 | 50 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:03 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:50 | yes | 5 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:36 | yes | 10 | 27 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 04:26 | yes | 20 | 9 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:53 | yes | 0 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:33 | yes | 0 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 02:12 | yes | 0 | 18 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:12 | yes | 0 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:45 | yes | 0 | 42 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:50 | yes | 0 | 32 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 22:56 | yes | 0 | 15 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:35 | yes | 0 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:07 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:56 | no | 0 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:31 | yes | 20 | 32 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 00:49 | yes | 20 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:22 | yes | 0 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 22:55 | yes | 0 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:53 | yes | 0 | 20 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:10 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:54 | no | 0 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:58 | yes | 0 | 29 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:31 | yes | 0 | 25 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:43 | yes | 0 | 17 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:51 | yes | 9 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:54 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:57 | yes | 13 | 21 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 01:16 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:18 | yes | 0 | 5 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:07 | yes | 0 | 9 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:25 | yes | 0 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:43 | yes | 0 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 22:57 | yes | 0 | 20 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:20 | yes | 0 | 41 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:47 | yes | 0 | 35 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:09 | yes | 0 | 13 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:01 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:12 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:27 | yes | 9 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 03:21 | yes | 20 | 16 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:50 | yes | 0 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 22:54 | yes | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 02:04 | yes | 0 | 24 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:41 | yes | 0 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:46 | yes | 0 | 38 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 22:55 | yes | 0 | 34 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:44 | yes | 0 | 57 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:13 | yes | 0 | 16 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:16 | no | 0 | 2 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:44 | no | 0 | 2 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:54 | yes | 16 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 00:53 | yes | 20 | 7 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:32 | yes | 0 | 6 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:13 | yes | 0 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:47 | yes | 0 | 54 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:12 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:33 | no | 0 | 37 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:09 | yes | 0 | 62 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:09 | yes | 0 | 42 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:06 | yes | 0 | 44 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Help Scout read as Help Scout Docs
Help Scout (Docs) read as Help Scout Docs
Intercom read as Intercom Articles
Intercom (Answers) read as Intercom Articles
Intercom Fin read as Intercom Articles
ServiceNow read as ServiceNow Knowledge Management
ServiceNow Knowledge Base read as ServiceNow Knowledge Management
Zendesk read as Zendesk Guide
Zendesk (Answer Center) read as Zendesk Guide
Zendesk (Guide) read as Zendesk Guide
Zendesk Knowledge / Guide read as Zendesk Guide
Unresolved, counted raw
Affine
BetterDocs
Brainfish
Freshdesk KB
GitHub Wiki
Lore
Mem.ai
OnClarity
OpenKM
Pinecone
Qdrant
Rovo
Salesforce
Salesforce KM
TiddlyWiki
Weaviate
Discontinued, still offered
No shut-down product was recommended here.