Knowledge base and self-service for enterprise buyers
Asked as “knowledge base software”, and as “customer self-service help center tool”, on behalf of an enterprise B2B company. 43 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
30%
Contested · Helpjuice 19%
30Zendesk Guide19Helpjuice16Confluence35others
30% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the four products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Notion vs ConfluenceNotion vs BookStackNotion vs GuruNotion vs HelpjuiceDocument360 vs FreshdeskDocument360 vs Zendesk GuideDocument360 vs ConfluenceDocument360 vs BookStackDocument360 vs GuruDocument360 vs HelpjuiceFreshdesk vs Zendesk GuideFreshdesk vs ConfluenceFreshdesk vs BookStackFreshdesk vs GuruFreshdesk vs HelpjuiceZendesk Guide vs ConfluenceZendesk Guide vs BookStackZendesk Guide vs GuruZendesk Guide vs HelpjuiceConfluence vs BookStackConfluence vs GuruConfluence vs HelpjuiceBookStack vs GuruBookStack vs HelpjuiceGuru vs Helpjuice
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Zendesk Guide30%
Zendesk Guide30%02Helpjuice19%
Helpjuice19%03Confluence16%
Confluence16%04Document3609%
Document3609%05Guru2%
Guru2%06Bloomfire2%
Bloomfire2%07Freshdesk0%
Freshdesk0%08Slite0%
Slite0%09SharePoint0%
SharePoint0%10Notion0%
Notion0%What they warned about
Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.20, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Notion55%
21 of 38 labels negative · 11 of 12 models · 5 hard negative
“Notion has no built-in content verification or stale content detection; wiki quality at 100 plus employees degrades predictably without a dedicated admin” Claude Haiku 4.5, negative prompt
Confluence26%
12 of 47 labels negative · 8 of 12 models · 1 hard negative
“What to Avoid for Predictable Costs ... 1,000 users = $65K–$125K/year; costs grow linearly” Kimi K2, budget prompt
Zendesk Guide12%
6 of 48 labels negative · 6 of 12 models · 2 hard negative
“Zendesk (as a standalone KB) — Avoid for large-scale internal knowledge” DeepSeek V4 Flash, negative prompt
Tettra62%
5 of 8 labels negative · 5 of 12 models · 3 hard negative
“one source explicitly says to *avoid Tettra* if your enterprise knowledge is read mainly in Microsoft Teams” Perplexity Sonar, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 280 links across 127 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Zendesk11 answers · 13 citations · 4 models
vendor site · Slite9 answers · 9 citations · 2 models
vendor site · Bloomfire8 answers · 14 citations · 3 models
vendor site · Helpjuice8 answers · 9 citations · 3 models
vendor site · Helply7 answers · 12 citations · 2 models
7 answers · 8 citations · 2 models
vendor site · Monday.com7 answers · 7 citations · 3 models
6 answers · 6 citations · 3 models
vendor site · Gartner5 answers · 7 citations · 3 models
5 answers · 5 citations · 2 models
vendor site · YouTube4 answers · 10 citations · 1 model
4 answers · 5 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
9 answers · 2 models
7 answers · 3 models
7 answers · 3 models
7 answers · 4 models
6 answers · 3 models
6 answers · 3 models
5 answers · 3 models
5 answers · 2 models
5 answers · 2 models
5 answers · 2 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best knowledge base software”, “knowledge base software”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zendesk Guide zendesk.com | 30% | 113 | 210 | 1 | 5,365,445 | $16,181 | 63 | |
| Helpjuice helpjuice.com | 19% | 51 | 1,300 | 7 | 53,814 | 4 | ||
| Atlassian atlassian.com Confluence 16% | 16% | 126 | 165,000 | 6,617 | 4,724,388 company | $5,906 | 61 | 4 |
| Document360 document360.com | 9% | 102 | 1,300 | 20 | 15,294 | $648 | 92 | |
| Plain plain.com | 7% | 8 | 90,500 | 83,095 | 1,314 | 0 | ||
| Pylon usepylon.com | 5% | 36 | 40,500 | 3,118 | 29,726 | $166 | 21 | |
| Guru getguru.com | 2% | 104 | 60,500 | 17,065 | 79,461 | 10 | ||
| Bloomfire bloomfire.com | 2% | 33 | 1,000 | 13 | 127,219 | 2 | ||
| Helply helply.com | 2% | 5 | 210 | 7 | 9,626 | 0 | ||
| Salesforce parent site Salesforce Service Cloud 2%, Salesforce Knowledge 0% | 2% | 223 | 550,000 | 60,632 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (gartner.com, slite.com). The first result for “best knowledge base software” is ferndesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best knowledge base software for an enterprise B2B company?”Paraphrase“Which customer self-service help center tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade knowledge base tools and how do they differ?”Budget-constrained“What is the best knowledge base software for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a knowledge base software. What should we look at?”Negative“Which knowledge base tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceagainst: Zendesk GuideZendesk GuideChangedagainst: Intercom Articlesno first choiceConfluenceno first choiceagainst: Notion
Four alternatives
Bloomfire, Confluence, SharePoint, SliteTwo alternatives
Helply, Salesforce Service CloudThree alternatives
Crisp, Document360, HelpableGPT-5.4 miniConfluenceZendesk GuideChangedno first choiceagainst: NotionConfluenceagainst: Document360no first choicenothing named
Three alternatives
Document360, Glean, Zendesk GuideOne alternative
Salesforce Help Center + KnowledgeTwo alternatives
BookStack, Confluence Data CenterGemini 3.5 FlashDocument360Salesforce Service Cloud, Zendesk GuideChangedno first choiceHelpjuiceagainst: Confluence, NotionConfluenceagainst: Gleanagainst: Coda, Google Drive, MediaWiki, Microsoft OneDrive, Notion, Slite
Four alternatives
Confluence, Guru, Shelf.io, Zendesk GuideTwo alternatives
Document360, ServiceNow Customer Service ManagementSix alternatives
Confluence, Document360, Glean, Guru, Notion, Zendesk GuideTwo alternatives
BookStack, OutlineTwo alternatives
Guru, NotionPerplexity SonarZendesk GuideZendesk GuideHeldno first choiceHelpable, Helpjuiceno first choiceagainst: DokuWiki, Helpjuice, MediaWiki, Notion, Nuclino, OpenDocMan, Outline, Tettra, phpMyFAQ
Three alternatives
Helply, Plain, PylonFour alternatives
Freshdesk, Kayako, Plain, PylonOne alternative
Document360Grok 4.20Confluenceagainst: NotionZendesk GuideChangedno first choiceagainst: MediaWiki, XWikiConfluenceagainst: Bloomfire, Guru, Helpjuice, Slite, Tettrano first choiceagainst: BookStack, Confluence, Freshdesk, Notion, XWiki, Zendesk Guide
Four alternatives
Guru, Shelf, Zendesk Guide, eGain AI Knowledge HubThree alternatives
Freshdesk, Intercom Articles, ServiceNow Customer Service ManagementTwo alternatives
Notion, SharePointFive alternatives
Confluence, Document360, Guru, Notion, SliteMistral SmallPlainPlainHeldagainst: Zendesk GuideSliteHelpjuiceno first choicenothing named
Eight alternatives
Confluence, Document360, Freshdesk, Guru, Help Scout Docs, Notion, Slite, Zendesk GuideThree alternatives
Freshdesk, Helply, PylonSeven alternatives
Bloomfire, Confluence, Document360, Guru, Notion, Zendesk Guide, eGain AI Knowledge HubTwo alternatives
Bloomfire, ConfluenceDeepSeek V4 FlashConfluence, Document360, Guruagainst: SharePointZendesk GuideChangedagainst: Salesforce Service Cloud, ServiceNow Customer Service Managementno first choiceagainst: Notion, SharePointHelpjuiceagainst: Confluence, Document360, Notionno first choiceagainst: Notion, Sliteagainst: Apple Notes, BookStack, Confluence, Evernote, Helpjuice, Notion, Nuclino, Outline, Tettra, Zendesk Guide
Four alternatives
Notion, Plain, Pylon, Zendesk GuideOne alternative
Intercom ArticlesThree alternatives
GitBook, ProProfs Knowledge Base, Zendesk GuideLlama 4 Maverickno first choiceZendesk GuideChangedno first choiceno first choiceno first choiceagainst: Confluence, Notion, Slite
Three alternatives
Freshdesk, Gladly, HubSpot Service HubQwen 3.7 FlashPylon, Zendesk Guideagainst: NotionDocument360Changedno first choiceHelpjuice, Slabagainst: Confluence, Notionno first choiceagainst: Coda, Confluence, Discord, DokuWiki, GitHub/GitLab Wikis, Google Sites, MediaWiki, Microsoft Teams, Notion, Redmine, Slack, Wiki.js, XWiki
Three alternatives
Confluence, Document360, PlainThree alternatives
Intercom Articles, ServiceNow Customer Service Management, Zendesk GuideSeven alternatives
Bloomfire, Confluence, Copilot, Guru, SharePoint, Zendesk Guide, eGain AI Knowledge HubFour alternatives
Bloomfire, Salesforce Service Cloud, SparrowDesk, Zendesk GuideKimi K2Document360Zendesk GuideChangedagainst: ServiceNow Knowledge Managementno first choiceBloomfire, Helpjuiceagainst: Confluence, Document360, Guru, Notion, Zendesk Guideno first choiceagainst: Confluence, Help Scout Docs, Notion, ProProfs, Salesforce Knowledge, ServiceNow Knowledge Management, SharePoint, Tettra
Four alternatives
Confluence, Guru, Notion, Zendesk GuideTwo alternatives
Freshdesk, Salesforce Service CloudTwo alternatives
HelpDocs, KnowledgeOwlGLM 4.7 FlashXPylon, Zendesk GuideZendesk GuideChangedConfluenceHelpjuice, Helplyagainst: Document360, Guru, Shelfno first choiceagainst: Confluence, Notion, SharePoint
Two alternatives
Document360, HelplyOne alternative
Salesforce Service CloudEight alternatives
Bloomfire, Capacity, Document360, GitBook, Glean, Guru, Helpjuice, NotionFour alternatives
Bloomfire, Confluence, Notion, eesel AIMiniMax M2.5PlainZendesk GuideChangedeGain AI Knowledge Hubagainst: SliteHelpjuiceagainst: Confluence, Notion, Slite, Zendesk Guideno first choiceagainst: Notionagainst: BookStack, Confluence, Document360, Guru, Notion, Tettra
Four alternatives
Confluence, Document360, Pylon, Zendesk GuideOne alternative
Salesforce Service CloudEight alternatives
Confluence, Document360, Guru, Notion, Nuclino, Salesforce Knowledge, ServiceNow Knowledge Management, Zendesk GuideFive alternatives
BookStack, ClickHelp, Confluence Data Center, KnowledgeBase, KnowledgeOwlBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:11 | yes | 8 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:42 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:17 | yes | 19 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 02:47 | yes | 20 | 6 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:09 | yes | 0 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:56 | yes | 0 | 13 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:47 | yes | 0 | 19 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:38 | yes | 0 | 1 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:00 | yes | 0 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:28 | yes | 0 | 44 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:00 | yes | 0 | 30 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:13 | yes | 0 | 21 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:15 | yes | 8 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:06 | yes | 6 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:41 | yes | 9 | 25 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 04:55 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:50 | yes | 0 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:43 | yes | 0 | 8 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:50 | yes | 0 | 36 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:24 | yes | 0 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:11 | no | 0 | 36 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:24 | yes | 0 | 41 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:41 | yes | 0 | 52 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:17 | yes | 0 | 20 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:58 | yes | 8 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:53 | yes | 3 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:01 | yes | 18 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 01:24 | yes | 20 | 8 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:50 | yes | 0 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:26 | yes | 0 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:37 | yes | 0 | 72 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:18 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:10 | yes | 0 | 29 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:59 | yes | 0 | 42 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:51 | yes | 0 | 24 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:20 | yes | 0 | 13 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:51 | yes | 12 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:24 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 22:54 | yes | 16 | 24 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 00:21 | yes | 20 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:52 | yes | 0 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:21 | yes | 0 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 04:51 | yes | 0 | 61 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:57 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:29 | yes | 0 | 67 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:35 | yes | 0 | 36 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 22:54 | yes | 0 | 19 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:20 | yes | 0 | 40 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:01 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:43 | yes | 3 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:50 | yes | 10 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 03:16 | yes | 20 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:54 | yes | 0 | 18 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:11 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:43 | yes | 0 | 64 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:39 | yes | 0 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:58 | yes | 0 | 40 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 05:06 | yes | 0 | 50 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:57 | yes | 0 | 121 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:40 | yes | 0 | 14 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 02:49 | yes | 18 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:29 | no | 0 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:26 | yes | 14 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 02:42 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:06 | yes | 0 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:05 | yes | 0 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:26 | yes | 0 | 61 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:25 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:53 | no | 0 | 43 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:48 | yes | 0 | 56 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:39 | yes | 0 | 38 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:21 | yes | 0 | 28 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Help Scout read as Help Scout Docs
Intercom read as Intercom Articles
ServiceNow read as ServiceNow Knowledge Management
ServiceNow Knowledge read as ServiceNow Knowledge Management
Zendesk read as Zendesk Guide
Zendesk (Guide) read as Zendesk Guide
Zendesk Knowledge / Guide read as Zendesk Guide
eGain read as eGain AI Knowledge Hub
Unresolved, counted raw
Apple Notes
Azure AI Search
Experience Cloud
Freshdesk Knowledge Base
Iternal
OpenDocMan
Plain.com
Redmine (Wiki module)
Salesforce Help Center + Knowledge
Shelf.io
Starmind
Discontinued, still offered
No shut-down product was recommended here.