In-app messaging and customer communications for enterprise buyers
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of an enterprise B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
23%
Contested · Braze 13%
23Intercom13Braze09Pendo55others
23% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Intercom vs Customer.ioIntercom vs Product FruitsIntercom vs PushwooshIntercom vs AppcuesUserpilot vs OneSignalUserpilot vs Stream ChatUserpilot vs Customer.ioUserpilot vs Product FruitsUserpilot vs PushwooshUserpilot vs AppcuesOneSignal vs Stream ChatOneSignal vs Customer.ioOneSignal vs Product FruitsOneSignal vs PushwooshOneSignal vs AppcuesStream Chat vs Customer.ioStream Chat vs Product FruitsStream Chat vs PushwooshStream Chat vs AppcuesCustomer.io vs Product FruitsCustomer.io vs PushwooshCustomer.io vs AppcuesProduct Fruits vs PushwooshProduct Fruits vs AppcuesPushwoosh vs Appcues
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Intercom23%
Intercom23%02Braze13%
Braze13%03Pendo9%
Pendo9%04Sendbird6%
Sendbird6%05Userpilot4%
Userpilot4%06OneSignal4%
OneSignal4%07CometChat2%
CometChat2%08Stream Chat2%
Stream Chat2%09Zendesk Messaging2%
Zendesk Messaging2%10Microsoft Teams2%
Microsoft Teams2%11Airship0%
Airship0%12Appcues0%
Appcues0%13CleverTap0%
CleverTap0%14MoEngage0%
MoEngage0%What they warned about
Zero of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
WhatsApp Business API100%
8 of 8 labels negative · 8 of 12 models · 8 hard negative
“Popular consumer messaging apps like WhatsApp, Facebook Messenger and WeChat ... lack central management capabilities and do not contain critical encryption and security protocols” Claude Haiku 4.5, negative prompt
Braze22%
8 of 37 labels negative · 7 of 12 models · 2 hard negative
“Custom quote-only pricing; $50K–$400K+/year with MAU + data points + message volume complexity. Opaque.” DeepSeek V4 Flash, budget prompt
OneSignal35%
7 of 20 labels negative · 7 of 12 models · 2 hard negative
“Avoid for Cost Predictability... Charges per in-app impression — makes total cost almost impossible to predict.” DeepSeek V4 Flash, budget prompt
Facebook Messenger100%
6 of 6 labels negative · 6 of 12 models · 6 hard negative
“such as WhatsApp, Facebook Messenger, and Telegram, may not be suitable for enterprise use due to security and compliance concerns” Llama 4 Maverick, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 329 links across 160 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Userpilot11 answers · 15 citations · 4 models
8 answers · 9 citations · 3 models
vendor site · Product Fruits8 answers · 8 citations · 3 models
vendor site · Guideflow7 answers · 9 citations · 2 models
vendor site · Helply7 answers · 8 citations · 3 models
vendor site · Pushwoosh7 answers · 8 citations · 3 models
vendor site · TextUs7 answers · 8 citations · 3 models
vendor site · Braze6 answers · 9 citations · 3 models
6 answers · 6 citations · 2 models
vendor site · CometChat5 answers · 8 citations · 2 models
vendor site · Knock5 answers · 7 citations · 1 model
5 answers · 5 citations · 2 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
9 answers · 3 models
8 answers · 3 models
6 answers · 2 models
6 answers · 3 models
6 answers · 2 models
5 answers · 2 models
5 answers · 1 model
5 answers · 2 models
5 answers · 2 models
4 answers · 1 model
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom intercom.com | 23% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Braze braze.com | 13% | 540 | 27,100 | 6,395 | 55,552 | $13,112 | 59 | |
| Pendo pendo.io | 9% | 409 | 12,100 | 761 | 19,185 | $3,609 | 93 | |
| Sendbird sendbird.com | 6% | 51 | 2,900 | 86 | 47,136 | $20 | 23 | |
| Userpilot userpilot.com | 4% | 247 | 1,600 | 10 | 62,084 | 6 | 1 | |
| Pylon usepylon.com | 4% | 36 | 40,500 | 3,118 | 29,726 | $166 | 21 | |
| OneSignal onesignal.com | 4% | 322 | 4,400 | 133 | 29,726 | 38 | 6 | |
| CometChat cometchat.com | 2% | 48 | 720 | 12 | 9,329 | 7 | ||
| Stream Chat getstream.io | 2% | 48 | 5,400 | 552 | 81,479 | 67 | ||
| Zendesk Messaging zendesk.com | 2% | 28 | 5,365,445 | $16,181 | 63 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (pushwoosh.com, userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for an enterprise B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade in-app messaging platforms and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5IntercomStaffbaseChangedBrazeBraze, Userpilotagainst: Intercomno first choiceagainst: Facebook Messenger, WeChat, WhatsApp Business API
Two alternatives
Braze, Product FruitsThree alternatives
Haystack, Microsoft Teams, SociabbleTwo alternatives
Airship, IterableOne alternative
Product FruitsGPT-5.4 miniBrazeagainst: OneSignalIntercomChangedBrazeBrazeagainst: Appcues, Intercom, Userpilotno first choicenothing named
Three alternatives
Customer.io, Intercom, PendoOne alternative
BrazeThree alternatives
Airship, Appcues, OneSignalGemini 3.5 FlashIntercom, PendoPendoChangedBraze, Sendbird, Stream ChatMirrorFlyagainst: Ably, PubNub, Sendbird, Stream Chatno first choiceagainst: Braze, Freshchat, Intercom, OneSignal, PubNub, Sendbird, Zendesk Messaging
Six alternatives
Chameleon, CometChat, Sendbird, Stream Chat, Userpilot, Zendesk MessagingThree alternatives
Braze, Customer.io, IntercomFive alternatives
Appcues, CleverTap, CometChat, MoEngage, PubNubFour alternatives
CometChat, Crisp, Matrix, Rocket.ChatPerplexity SonarBraze, UserpilotSalesforce Service CloudChangedBrazeKnockagainst: Airship, Braze, Customer.iono first choiceagainst: Airship, Appcues, Chameleon, Firebase In-App Messaging, Intercom, Mattermost, Microsoft Teams, OneSignal, Slack, UserGuiding, Userflow
One alternative
Product FruitsThree alternatives
Front, Intercom, Zendesk MessagingSix alternatives
Chameleon, CometChat, OneSignal, Pendo, Sendbird, UserpilotOne alternative
OneSignalGrok 4.20IntercomAdobe Marketo EngageChangedIntercomPubNubagainst: Ably, CometChat, Sendbird, Stream Chat, Twilio Conversationsno first choiceagainst: Facebook Messenger, Microsoft Teams, Signal, Slack, Telegram, WhatsApp Business API, iMessage
Three alternatives
Drift, Sendbird, Zendesk MessagingThree alternatives
HubSpot Marketing Hub, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account EngagementSix alternatives
Braze, CometChat, Drift, Sendbird, Stream Chat, Zendesk MessagingMistral SmallIntercom, PylonTwilio ConversationsChangedBrazeOneSignalno first choiceagainst: Discord, Facebook Messenger, Microsoft Teams, Signal, Slack, Telegram, WhatsApp Business API, iMessage
Six alternatives
ClearFeed, Microsoft Teams, Plain, Slack, TeamSupport, Zendesk MessagingFive alternatives
Conga, DocPath, Intercom, Moxo, Salesforce Service CloudSeven alternatives
CometChat, Customer.io, Intercom, Knock, Pendo, Sendbird, StreamChatThree alternatives
Airship, Braze, SendbirdDeepSeek V4 FlashIntercom, SendbirdPendoChangedBraze, Intercom, Pendo, Sendbird, Stream Chatagainst: Chameleon, MoEngagePushwooshagainst: Airship, Braze, CleverTap, Knock, MoEngage, OneSignal, Sendbirdno first choiceagainst: Driftagainst: Discord, Facebook Messenger, Microsoft Teams, Signal, Slack, Telegram, WhatsApp Business API, iMessage
Five alternatives
Appcues, CometChat, Knock, Stream Chat, UserpilotTwo alternatives
Gainsight PX, IntercomSix alternatives
Airship, Appcues, OneSignal, Twilio Conversations, UserGuiding, UserpilotTwo alternatives
CometChat, IntercomLlama 4 MaverickProduct FruitsFrontChangedBrazeno first choiceno first choiceagainst: Braze, Facebook Messenger, MoEngage, Telegram, WhatsApp Business API
Four alternatives
Appcues, Knock, UserGuiding, UserpilotOne alternative
Salesforce Service CloudFour alternatives
CometChat, Intercom, Sendbird, Twilio ConversationsFour alternatives
Braze, CometChat, Mattermost, Slack Enterprise GridQwen 3.7 FlashIntercomagainst: Appcues, DriftSeismic Enablement CloudChangedAirship, Brazeagainst: ChameleonOneSignalagainst: Appcues, Braze, CleverTap, Intercom, MoEngage, Pushwoosh, UserpilotCometChat, Sendbirdagainst: Braze, Iterableagainst: Omnisend, OneSignal, PushBots, PushEngage, SendPulse
Three alternatives
Product Fruits, Userpilot, Zendesk Sunshine ChatThree alternatives
Allego, Highspot, MessageWorksFive alternatives
Appcues, CleverTap, Intercom, MoEngage, UserpilotThree alternatives
Chatwoot, Firebase In-App Messaging, KnockSeven alternatives
Drift, Intercom, Mattermost, Microsoft Teams, Rocket.Chat, Slack Enterprise Grid, ZulipKimi K2Intercom, Zendesk Messagingagainst: WalkMePylonChangedno first choiceStream Chatagainst: Appcues, Braze, Intercom, OneSignal, Pendo, Twilio Conversations, Userpilotno first choiceagainst: Discord, Microsoft Teams, Signal, Slack, WhatsApp Business API, Zoom Webinars
Two alternatives
Freshdesk, PendoTwo alternatives
Salesforce Service Cloud, Zendesk MessagingThree alternatives
Ably, PubNub, SendbirdGLM 4.7 FlashXIntercomGainsight PX, PendoChangedno first choiceBrazeagainst: CleverTap, OneSignalno first choiceagainst: Facebook Messenger, Signal, TeleMessage, Telegram, WeChat, WhatsApp Business API, iMessage
Three alternatives
Appcues, Customer.io, KnockTwo alternatives
Courier, WalkMeOne alternative
MoEngageMiniMax M2.5IntercomBraze, IntercomChangedBraze, PendoSendbirdagainst: BrazeMicrosoft Teams, Slack Enterprise Gridagainst: Signal, Telegram, WhatsApp Business API
Three alternatives
Braze, Pendo, UserpilotThree alternatives
Conga, Salesforce Service Cloud, UserpilotTwo alternatives
Amity, IntercomTwo alternatives
Airship, OneSignalTwo alternatives
CometChat, Stream ChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:55 | yes | 8 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:34 | yes | 5 | 8 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:45 | yes | 16 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 00:45 | yes | 20 | 7 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:53 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:58 | yes | 0 | 9 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 02:01 | yes | 0 | 78 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 22:54 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:26 | yes | 0 | 55 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:09 | yes | 0 | 42 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:23 | yes | 0 | 22 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:21 | yes | 0 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:17 | yes | 16 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:43 | yes | 3 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:37 | yes | 22 | 26 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 02:27 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:23 | yes | 0 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:11 | yes | 0 | 9 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:19 | yes | 0 | 49 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:39 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:52 | yes | 0 | 92 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:19 | yes | 0 | 54 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:14 | yes | 0 | 13 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:04 | yes | 0 | 17 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:02 | yes | 31 | 19 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:29 | yes | 6 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:13 | yes | 13 | 24 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 05:01 | yes | 20 | 12 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:11 | yes | 0 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:13 | yes | 0 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:14 | yes | 0 | 30 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:24 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 05:02 | yes | 0 | 39 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:55 | yes | 0 | 30 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:52 | yes | 0 | 39 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 05:07 | yes | 0 | 19 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:58 | yes | 14 | 14 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:01 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 02:59 | yes | 14 | 30 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 02:08 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:14 | yes | 0 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:12 | yes | 0 | 10 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:00 | yes | 0 | 50 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:16 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:50 | yes | 0 | 56 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:57 | yes | 0 | 35 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:18 | yes | 0 | 43 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:19 | yes | 0 | 101 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:25 | yes | 12 | 10 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:10 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:49 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 02:54 | yes | 20 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:50 | yes | 0 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:41 | yes | 0 | 10 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:28 | yes | 0 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:20 | yes | 0 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:32 | yes | 0 | 41 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:46 | yes | 0 | 32 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:32 | yes | 0 | 61 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:47 | yes | 0 | 23 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 22:52 | yes | 16 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:15 | yes | 1 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:18 | yes | 28 | 37 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 00:55 | yes | 20 | 8 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:16 | yes | 0 | 6 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:50 | yes | 0 | 12 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:37 | yes | 0 | 68 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 02:08 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:42 | no | 0 | 38 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:07 | yes | 0 | 47 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:04 | yes | 0 | 137 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:13 | yes | 0 | 15 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
GetStream read as Stream Chat
Salesforce Service Cloud with Agentforce read as Salesforce Service Cloud
Stream read as Stream Chat
Stream (GetStream) read as Stream Chat
Stream (GetStream.io) read as Stream Chat
Stream (formerly GetStream) read as Stream Chat
Twilio read as Twilio Conversations
WhatsApp read as WhatsApp Business API
Zendesk read as Zendesk Messaging
Unresolved, counted raw
DocPath
Haystack
MessageWorks
PushBots
StreamChat
Zendesk Sunshine Chat
Discontinued, still offered
No shut-down product was recommended here.