In-app messaging and customer communications for small business buyers
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of a small B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
17%
Contested · Crisp 9%
17OneSignal09Crisp07Intercom67others
17% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
Intercom vs Customer.ioIntercom vs Product FruitsIntercom vs PushwooshIntercom vs AppcuesUserpilot vs OneSignalUserpilot vs Stream ChatUserpilot vs Customer.ioUserpilot vs Product FruitsUserpilot vs PushwooshUserpilot vs AppcuesOneSignal vs Stream ChatOneSignal vs Customer.ioOneSignal vs Product FruitsOneSignal vs PushwooshOneSignal vs AppcuesStream Chat vs Customer.ioStream Chat vs Product FruitsStream Chat vs PushwooshStream Chat vs AppcuesCustomer.io vs Product FruitsCustomer.io vs PushwooshCustomer.io vs AppcuesProduct Fruits vs PushwooshProduct Fruits vs AppcuesPushwoosh vs Appcues
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01OneSignal17%
OneSignal17%02Crisp9%
Crisp9%03Intercom7%
Intercom7%04Stream Chat6%
Stream Chat6%05Userpilot6%
Userpilot6%06Gleap4%
Gleap4%07UserGuiding4%
UserGuiding4%08Appcues4%
Appcues4%09Product Fruits4%
Product Fruits4%10CometChat2%
CometChat2%11Customer.io2%
Customer.io2%12Pendo0%
Pendo0%13Braze0%
Braze0%What they warned about
One of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom58%
30 of 52 labels negative · 10 of 12 models · 2 hard negative
“Avoid enterprise tools like Sendbird ($399+/mo early) or Intercom ($29+/seat)” Grok 4.20, budget prompt
Braze56%
9 of 16 labels negative · 7 of 12 models · 5 hard negative
“Why avoid: Custom pricing starting at $60,000+ per year with no free tier” GLM 4.7 FlashX, negative prompt
MoEngage88%
7 of 8 labels negative · 5 of 12 models · 5 hard negative
“What to Avoid - Braze/MoEngage: Enterprise-focused, expensive ($20K+/year)” Mistral Small, direct prompt
Chameleon56%
5 of 9 labels negative · 5 of 12 models · 2 hard negative
“Chameleon: Requires frontend dev and has a steep learning curve, with pricing ranging from $13,200 to $109,325 per year.” Llama 4 Maverick, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
20 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 248 links across 134 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Userpilot9 answers · 10 citations · 3 models
vendor site · Product Fruits8 answers · 9 citations · 3 models
vendor site · Reddit7 answers · 7 citations · 2 models
6 answers · 6 citations · 3 models
vendor site · Helply5 answers · 7 citations · 3 models
vendor site · Chatbase5 answers · 5 citations · 3 models
vendor site · Knock5 answers · 5 citations · 1 model
vendor site · Pushwoosh5 answers · 5 citations · 1 model
vendor site · Refiner4 answers · 5 citations · 2 models
4 answers · 4 citations · 1 model
vendor site · Front4 answers · 4 citations · 4 models
vendor site · GetVero4 answers · 4 citations · 3 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
9 answers · 3 models
8 answers · 3 models
6 answers · 3 models
5 answers · 3 models
5 answers · 3 models
4 answers · 1 model
4 answers · 2 models
4 answers · 2 models
4 answers · 1 model
4 answers · 1 model
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| OneSignal onesignal.com | 17% | 322 | 4,400 | 133 | 29,726 | 38 | 6 | |
| Crisp crisp.chat Crisp 9%, Crisp.chat 2% | 11% | 86 | 60,500 | 36,276 | 29,685 | 2 | ||
| Intercom intercom.com | 7% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Stream Chat getstream.io | 6% | 48 | 5,400 | 552 | 81,479 | 67 | ||
| Userpilot userpilot.com | 6% | 247 | 1,600 | 10 | 62,084 | 6 | 1 | |
| tawk.to tawk.to | 6% | 41 | 2,900 | 63 | 13,444 | 7 | ||
| Gleap gleap.ai | 4% | 3 | 480 | 4 | 6 | 11 | ||
| UserGuiding userguiding.com | 4% | 111 | 390 | 0 | 9,819 | 2 | ||
| Appcues appcues.com | 4% | 198 | 1,900 | 26 | 18,506 | 2 | ||
| Product Fruits productfruits.com | 4% | 81 | 480 | 234 | 6,521 | 10 |
Google's top ten for the two searches hold 15 sites; 3 of them are among the sites the models cited here (pushwoosh.com, refiner.io, userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for a small B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a small business that sells to other businesses?”Comparative“What are the top in-app messaging platforms for a small team and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Drift, IntercomDriftChangedSlackno first choiceno first choicenothing named
Three alternatives
Crisp, Freshchat, Zendesk MessagingFour alternatives
Freshchat, Front, Helply, IntercomTwo alternatives
Google Chat, Microsoft TeamsGPT-5.4 miniIntercomCustomer.ioChangedIntercomCrispno first choicenothing named
Three alternatives
Appcues, Chameleon, UserpilotOne alternative
IntercomTwo alternatives
Front, Zendesk MessagingOne alternative
IntercomGemini 3.5 FlashCrisp, Product Fruitsagainst: Appcues, Intercom, UserpilotUserlistChangedCometChat, Userpilotagainst: SendbirdCrisp.chat, Stream Chat, tawk.toagainst: Intercom, Zendesk MessagingStream Chat, Userflowagainst: Intercom, Pendoagainst: Airship, Appcues, Braze, Chameleon, Firebase In-App Messaging, Intercom, Iterable, Messenger, Pendo, Standard WhatsApp, Telegram
Four alternatives
CometChat, Help Scout, Stream Chat, UserGuidingFour alternatives
Customer.io, Loops, Product Fruits, UserflowFive alternatives
Appcues, Chameleon, Refiner, Stream Chat, TalkJSFour alternatives
Chaskiq, CometChat, Firebase Realtime Database, PapercupsSix alternatives
Appcues, CometChat, Crisp, Frigade, TalkJS, UserpilotPerplexity SonarIntercomZoho DeskChangedOneSignalOneSignalagainst: Intercomno first choiceagainst: Airship, Braze, CleverTap, Customer.io, Intercom, Userpilot
Three alternatives
Gleap, OneSignal, UserpilotThree alternatives
Front, Helply, PylonFive alternatives
Appcues, Firebase In-App Messaging, Gleap, Intercom, UserpilotOne alternative
UserGuidingGrok 4.20CometChat, Crispagainst: IntercomActiveCampaign, HubSpotChangedagainst: Freshdesk, Front, Intercom, Missive, Zoho DeskSlackStream Chat, Tencent RTC Chatagainst: Intercom, Pushwoosh, Sendbird, Userpilotno first choiceagainst: Airship, Braze, CleverTap, Facebook Messenger, Intercom, Iterable, MoEngage, Signal, Telegram, WeChat, WhatsApp Business API, iMessage
Two alternatives
Stream Chat, TidioSix alternatives
Chanty, Discord, Intercom, Microsoft Teams, OneSignal, PumbleTwo alternatives
Firebase In-App Messaging, OneSignalFive alternatives
Appcues, CometChat, Intercom, Pushwoosh, UserpilotMistral SmallOneSignalagainst: Appcues, Braze, Chameleon, Intercom, MoEngage, PendoFront, MailchimpChangedMicrosoft Teams EssentialsPumbleagainst: Slackno first choiceagainst: Consumer Telegram, Discord, Microsoft Teams, Signal, Slack, WhatsApp Business API, Zoom Webinars
Two alternatives
Gleap, UserpilotThree alternatives
Freshdesk, Help Scout, HubSpot Service HubFour alternatives
Discord, Mattermost, Rocket.Chat, SlackThree alternatives
Chanty, Microsoft Teams, Zoho CliqDeepSeek V4 FlashCrisp, Product Fruitsagainst: Appcues, Chameleon, Intercom, UserpilotActiveCampaignChangedagainst: HubSpot, IntercomOneSignalOneSignal, Tencent RTC Chatagainst: Intercom, SendbirdAppcues, Chameleon, UserGuiding, Userpilotagainst: Airship, Braze, CleverTap, MoEngageagainst: Airship, Braze, CleverTap, Discord, Freshchat, Intercom, Iterable, MoEngage, Signal, Telegram, WhatsApp Business API, Zendesk Messaging, iMessage
Four alternatives
HelpCrunch, Stream Chat, Tencent RTC Chat, UserGuidingTwo alternatives
Brevo, Customer.ioSeven alternatives
Appcues, CometChat, Gleap, Intercom, Knock, Sendbird, UserpilotFour alternatives
CometChat, Gleap, Stream Chat, UserGuidingSix alternatives
CometChat, Intercom, OneSignal, Pushwoosh, Sendbird, Stream ChatLlama 4 Maverickno first choiceagainst: Intercom, Userpilotno first choiceHeldno first choiceOneSignalagainst: Intercomno first choiceagainst: Chameleon, Pushwoosh, UserGuiding
Two alternatives
Gleap, OneSignalOne alternative
GleapQwen 3.7 FlashGleapagainst: IntercomUserpilotChangedagainst: AppcuesSendbird, Stream Chatagainst: PubNub, Twilio ConversationsUserGuiding, tawk.toagainst: Intercomno first choiceagainst: Facebook Messenger, Intercom, Microsoft Dynamics 365 Sales, Oracle Service Cloud, Salesforce Service Cloud, Shopify Inbox, Zendesk Messaging
Two alternatives
OneSignal, Product FruitsTwo alternatives
Intercom, ResendOne alternative
OneSignalTwo alternatives
Crisp, TidioKimi K2OneSignalFrontChangedagainst: Intercom, Plain, Pylon, Zendesk MessagingGleap, OneSignalagainst: IntercomOneSignalagainst: Intercomno first choiceagainst: Bird, Discord, Drift, Facebook Messenger, Intercom, Podium, Signal, Telegram, Twilio Conversations, WhatsApp Business API, Zendesk Messaging, iMessage
Four alternatives
Appcues, Intercom, Pendo, UserpilotThree alternatives
AnnounceKit, Freshdesk, HubSpot Service HubTwo alternatives
Customer.io, UserGuidingTwo alternatives
Firebase Cloud Messaging, GleapGLM 4.7 FlashXCrispagainst: IntercomHubSpot Marketing HubChangedagainst: IntercomSlacktawk.toAppcues, OneSignal, Userpilotagainst: Braze, CleverTap, MoEngageagainst: Braze, Customer.io, Insider, Iterable, Klaviyo, Maestra, MoEngage, WebEngage
Two alternatives
Freshdesk, TidioOne alternative
ActiveCampaignEight alternatives
Appcues, CometChat, Discord, Intercom, Microsoft Teams, Stream Chat, Twilio Conversations, Zoho CliqFour alternatives
LiveChat, Sendbird, Smartsupp, TidioMiniMax M2.5Gleap, OneSignalagainst: IntercomIntercomChangedOneSignalagainst: IntercomOneSignalagainst: Intercomno first choiceagainst: Braze, Chameleon, CleverTap, Intercom, MoEngage, OneSignal
One alternative
Product FruitsThree alternatives
Help Scout, Helply, TidioThree alternatives
Gleap, UserGuiding, UserpilotTwo alternatives
CometChat, GleapBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:48 | no | 0 | 4 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:15 | yes | 4 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:39 | yes | 19 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 01:26 | yes | 20 | 6 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:32 | yes | 0 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:45 | yes | 0 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 04:57 | yes | 0 | 34 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 23:06 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:43 | yes | 0 | 30 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:24 | yes | 0 | 25 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:46 | yes | 0 | 20 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:42 | yes | 0 | 13 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:04 | yes | 12 | 16 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 01:32 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:22 | yes | 8 | 20 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 00:49 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:29 | yes | 0 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:32 | yes | 0 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:09 | yes | 0 | 34 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:57 | yes | 0 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:37 | no | 0 | 25 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:59 | yes | 0 | 67 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:30 | yes | 0 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:40 | yes | 0 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 01:23 | yes | 16 | 12 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:43 | yes | 4 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:29 | yes | 11 | 24 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 04:13 | yes | 20 | 9 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:23 | yes | 0 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:29 | yes | 0 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:17 | yes | 0 | 31 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:09 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 01:04 | no | 0 | 40 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:16 | yes | 0 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:22 | yes | 0 | 79 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:43 | yes | 0 | 36 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:43 | no | 0 | 4 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:08 | yes | 2 | 3 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:31 | yes | 8 | 19 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 00:36 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:45 | yes | 0 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 00:16 | yes | 0 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:23 | yes | 0 | 16 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:50 | yes | 0 | 1 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:42 | yes | 0 | 52 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:08 | yes | 0 | 24 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 01:19 | yes | 0 | 20 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:28 | yes | 0 | 13 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:13 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:35 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:29 | yes | 10 | 21 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 03:11 | yes | 20 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:32 | yes | 0 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:30 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:04 | yes | 0 | 21 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 00:27 | yes | 0 | 1 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:14 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:37 | yes | 0 | 27 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:35 | yes | 0 | 27 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 05:02 | yes | 0 | 14 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:43 | yes | 13 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:29 | yes | 5 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:52 | yes | 13 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 01:46 | yes | 20 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:10 | yes | 0 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:58 | yes | 0 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 02:44 | yes | 0 | 24 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:42 | yes | 0 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:56 | no | 0 | 43 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:05 | yes | 0 | 83 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:34 | yes | 0 | 33 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:11 | yes | 0 | 27 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
GetStream (Stream) read as Stream Chat
GetStream Chat read as Stream Chat
Segment read as Twilio Segment / Engage
Stream read as Stream Chat
Stream (GetStream) read as Stream Chat
Tencent RTC read as Tencent RTC Chat
Twilio read as Twilio Conversations
Twilio (Programmable Chat) read as Twilio Conversations
WhatsApp read as WhatsApp Business API
WhatsApp (Meta) read as WhatsApp Business API
WhatsApp (standard or Business app) read as WhatsApp Business API
Zendesk read as Zendesk Messaging
Unresolved, counted raw
Chaskiq
Consumer Telegram
Firebase Realtime Database
Microsoft Teams Essentials
Papercups
Shopify Inbox
Standard WhatsApp
ThriveDesk
Userlike
Discontinued, still offered
No shut-down product was recommended here.