Customer success platforms for small business buyers
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of a small B2B company. 56 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
55%
CustifyClear leader
55Custify11HubSpot Service Hub09Vitally25others
55% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the two products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs TotangoChurnZero vs SkalinChurnZero vs ClientSuccessChurnZero vs CatalystVitally vs CustifyVitally vs HubSpot Service HubVitally vs TotangoVitally vs SkalinVitally vs ClientSuccessVitally vs CatalystCustify vs HubSpot Service HubCustify vs TotangoCustify vs SkalinCustify vs ClientSuccessCustify vs CatalystHubSpot Service Hub vs TotangoHubSpot Service Hub vs SkalinHubSpot Service Hub vs ClientSuccessHubSpot Service Hub vs CatalystTotango vs SkalinTotango vs ClientSuccessTotango vs CatalystSkalin vs ClientSuccessSkalin vs CatalystClientSuccess vs Catalyst
One product takes 55% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Four products carry a negative rate above 25% in this category.
What they warned about
Six of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Grok 4.20, DeepSeek V4 Flash, Qwen 3.7 Flash and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gainsight Customer Success98%
44 of 45 labels negative · 11 of 12 models · 22 hard negative
“Platforms to Avoid (or Approach with Extreme Caution)... Gainsight is widely considered the enterprise gold standard... notoriously complex and expensive.” Gemini 3.5 Flash, negative prompt
Totango45%
18 of 40 labels negative · 11 of 12 models · 9 hard negative
“its architecture is still heavily rooted in enterprise-level needs... still requires a steep setup and implementation curve” Gemini 3.5 Flash, negative prompt
ChurnZero54%
21 of 39 labels negative · 9 of 12 models · 12 hard negative
“Enterprise tools (Gainsight/ChurnZero) start $50K+ with 6-week setups—overkill/too pricey.” Grok 4.20, direct prompt
Planhat63%
12 of 19 labels negative · 7 of 12 models · 5 hard negative
“it requires a lot of technical expertise to design and configure... "blank slate paralysis"” Gemini 3.5 Flash, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
21 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 291 links across 92 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
vendor site · Userpilot14 answers · 14 citations · 3 models
12 answers · 24 citations · 3 models
vendor site · Oliv10 answers · 12 citations · 3 models
vendor site · Gartner9 answers · 9 citations · 4 models
8 answers · 16 citations · 3 models
vendor site · Custify8 answers · 12 citations · 4 models
8 answers · 9 citations · 3 models
vendor site · Zapier8 answers · 9 citations · 2 models
vendor site · Velaris7 answers · 9 citations · 2 models
vendor site · ClientSuccess7 answers · 8 citations · 2 models
7 answers · 7 citations · 3 models
vendor site · Guideflow6 answers · 7 citations · 3 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
14 answers · 3 models
11 answers · 3 models
8 answers · 3 models
8 answers · 2 models
7 answers · 3 models
7 answers · 3 models
7 answers · 4 models
6 answers · 3 models
6 answers · 3 models
5 answers · 3 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Custify custify.com | 55% | 113 | 260 | 1 | 8,585 | 0 | 1 | |
| HubSpot parent site HubSpot Service Hub 11%, HubSpot Customer Success Workspace 2%, HubSpot CRM 2% | 14% | 289 | 368,000 | 9,776 | ||||
| Vitally vitally.io | 9% | 163 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| ClientSuccess clientsuccess.com | 5% | 76 | 720 | 6 | 7,636 | 12 | 3 | |
| Akita akitaapp.com | 5% | 17 | 135,000 | 9,342 | 343 | |||
| ChurnZero churnzero.com | 4% | 237 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Zoho parent site Zoho CRM 2%, Zoho Desk 2% | 4% | 331 | 49,500 | 660 | ||||
| Zendesk zendesk.com | 2% | 46 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | |
| Totango totango.com | 2% | 151 | 1,600 | 20 | 1,885 | 5 | ||
| Pylon usepylon.com | 0% | 36 | 40,500 | 3,118 | 29,726 | $166 | 21 | 6 |
Google's top ten for the two searches hold 12 sites; 5 of them are among the sites the models cited here (clientsuccess.com, custify.com, gartner.com, usepylon.com, userpilot.com). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for a small B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top customer success platforms for a small team and how do they differ?”Budget-constrained“What is the best customer success platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5CustifyHubSpot CRM, Zoho CRMChangedagainst: Gainsight Customer Success, Planhat, TotangoCustify, Vitallyagainst: Gainsight Customer SuccessCustifyno first choiceagainst: Gainsight Customer Success
Three alternatives
Catalyst, Totango, VitallyThree alternatives
Catalyst, Freshdesk Customer Success, HubSpot Service HubThree alternatives
Akita, Freshdesk, TotangoGPT-5.4 miniCustify, VitallyCustifyChangedChurnZero, Totangoagainst: Gainsight Customer SuccessHubSpot Service Hub, Zoho Deskagainst: Gainsight Customer Successno first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Podium, Totango
Three alternatives
ChurnZero, HubSpot Service Hub, PlanhatThree alternatives
HubSpot Service Hub, Totango, VitallyTwo alternatives
ClientSuccess, VitallyTwo alternatives
Custify, CustomerSuccessBoxGemini 3.5 FlashCustifyagainst: Gainsight Customer SuccessCustifyHeldagainst: Gainsight Customer Success, TotangoClientSuccessagainst: ChurnZero, Gainsight Customer Success, VitallyCustify, Totangoagainst: ChurnZero, Gainsight Customer Success, PlanhatCustify, Vitallyagainst: Gainsight Customer Success, Totangoagainst: ChurnZero, Gainsight Customer Success, Planhat, Totango
Five alternatives
ClientSuccess, Customerscore.io, HubSpot Service Hub, Vitally, ZapScaleThree alternatives
ClientSuccess, HubSpot Service Hub, PylonFour alternatives
Custify, Customerscore.io, HubSpot Service Hub, PylonFive alternatives
HubSpot Service Hub, Notion, Skalin, Trello, ZapScaleTwo alternatives
ClientSuccess, HubSpot Service HubPerplexity SonarCustifyCustifyHeldCustify, VitallyCustify, HubSpot Service Hubno first choiceagainst: Catalyst, Gainsight Customer Success, Salesforce Service Cloud, Totango
Two alternatives
ClientSuccess, HubSpot Service HubFour alternatives
ClientSuccess, HubSpot Service Hub, Pylon, VitallyFour alternatives
ClientSuccess, HubSpot Service Hub, Pylon, TotangoOne alternative
ClientSuccessGrok 4.20Custifyagainst: Akita, ChurnZero, Gainsight Customer SuccessAkitaChangedagainst: ChurnZero, Custify, Gainsight Customer SuccessCustifyagainst: ChurnZero, Gainsight Customer SuccessHubSpot Service Hubagainst: ChurnZero, ClientSuccess, Custify, Vitallyno first choiceagainst: ChurnZero, Gainsight Customer Success, Salesforce Customer Success, Totango
Three alternatives
ClientSuccess, Successifier, VitallyTwo alternatives
HubSpot Service Hub, Totango SparkThree alternatives
ClientSuccess, HubSpot Service Hub, VitallyTwo alternatives
Akita, TotangoTwo alternatives
Custify, VitallyMistral SmallCustifyagainst: Gainsight Customer SuccessCustifyHeldCustifyCustifyagainst: ChurnZero, Gainsight Customer Successno first choiceagainst: Gainsight Customer Successagainst: ClientSuccess, Gainsight Customer Success, HubSpot Service Hub, Planhat, Totango, Vitally
Two alternatives
Hook, VitallyThree alternatives
Akita, HubSpot Service Hub, VitallyThree alternatives
ChurnZero, ClientSuccess, VitallyFour alternatives
Akita, HubSpot Service Hub, Totango, VitallyFour alternatives
Catalyst, ChurnZero, HubSpot Service Hub, TotangoDeepSeek V4 FlashCustify, HubSpot Service Hubagainst: ChurnZero, ClientSuccess, Gainsight Customer SuccessCustifyChangedagainst: Gainsight Customer SuccessCustifyagainst: Planhat, ZapScaleAkitaagainst: ChurnZero, Gainsight Customer Success, PlanhatCustify, Vitallyagainst: Gainsight Customer Successagainst: ChurnZero, Gainsight Customer Success, Totango
Three alternatives
Planhat, Totango, VitallyThree alternatives
HubSpot Service Hub, Planhat, VitallyThree alternatives
Akita, ClientSuccess, VitallyThree alternatives
Custify, HubSpot CRM, HubSpot Service HubThree alternatives
ChurnZero, Hook, PlanhatLlama 4 MaverickCustifyCustifyHeldCustifyCustifyCustifynothing named
One alternative
ChurnZeroTwo alternatives
ClientSuccess, HookThree alternatives
ClientSuccess, Pylon, VitallyThree alternatives
ChurnZero, ClientSuccess, VitallyQwen 3.7 FlashCustify, VitallyVitallyChangedagainst: Gainsight Customer SuccessCustifyagainst: ChurnZero, Gainsight Customer Success, TotangoCustifyagainst: ChurnZero, Zoho DeskHubSpot Customer Success Workspaceagainst: Gainsight Customer Success, Salesforce Service Cloudagainst: Gainsight Customer Success, Intercom, Microsoft Dynamics 365 Sales, Qualtrics, Salesforce Service Cloud, Totango, Zendesk
Four alternatives
HubSpot Customer Success Workspace, Intercom, SmartKarrot, UserpilotOne alternative
HubSpot Service HubFour alternatives
ClientSuccess, HubSpot Service Hub, Planhat, VitallyFour alternatives
Freshdesk, Planhat, Tidio, VitallyOne alternative
Totango [Starter]Kimi K2Custifyagainst: Churnkey, Gainsight Customer Success, TotangoCustifyHeldagainst: ChurnZero, Gainsight Customer Success, PlanhatCustifyagainst: ChurnZero, Gainsight Customer Success, PlanhatCustifyagainst: ChurnZero, Gainsight Customer Success, Planhat, TotangoClientSuccessagainst: Gainsight Customer Success, Salesforce Service Cloudagainst: Catalyst, ChurnZero, Gainsight Customer Success, Totango, Vitally
Two alternatives
ChurnZero, VitallyThree alternatives
Akita, HubSpot Service Hub, Totango Free TierFour alternatives
ClientSuccess, HubSpot Service Hub, Totango, VitallyFour alternatives
ClientSuccess, GainTrace, HubSpot Service Hub, SkalinFour alternatives
ChurnZero, Custify, Totango, VitallyGLM 4.7 FlashXCustifyagainst: ChurnZero, Gainsight Customer Success, VitallyCustifyHeldSkilljaragainst: Gainsight Customer SuccessHubSpot Service Hub, Zendeskagainst: CustifyChurnZero, ClientSuccessagainst: Gainsight Customer Successagainst: Gainsight Customer Success, Planhat, Totango, Velaris
Two alternatives
Akita, TotangoThree alternatives
Akita, HubSpot Service Hub, ZendeskSix alternatives
Akita, AskNicely, ChurnZero, ClientSuccess, Custify, VitallyTwo alternatives
Intercom Customer Success, SurvicateMiniMax M2.5CustifyAkita, CustifyChangedagainst: Gainsight Customer Success, Planhat, TotangoClientSuccess, Custifyagainst: Gainsight Customer SuccessHubSpot Service Hubagainst: ChurnZero, Gainsight Customer Success, TotangoChurnZero, ClientSuccessagainst: Catalyst, ClientSuccess, Custify, Gainsight Customer Success, Planhat, Totango, Vitally
Three alternatives
Akita, Hook, VitallyOne alternative
HubSpot Service HubThree alternatives
Pylon, Userpilot, VitallyTwo alternatives
Akita, CustifyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:39 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:40 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:17 | yes | 17 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-15 02:17 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:06 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:32 | yes | 0 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 03:15 | yes | 0 | 24 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:57 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:16 | yes | 0 | 65 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 04:07 | yes | 0 | 25 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:44 | yes | 0 | 67 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:26 | yes | 0 | 16 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:17 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:11 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:41 | yes | 25 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 00:57 | yes | 17 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-14 23:31 | yes | 0 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:38 | yes | 0 | 7 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 05:02 | yes | 0 | 38 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:56 | yes | 0 | 1 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:20 | yes | 0 | 36 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:31 | yes | 0 | 39 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:08 | yes | 0 | 19 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 00:43 | yes | 0 | 27 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:55 | yes | 14 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:46 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 01:26 | yes | 24 | 30 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 04:35 | yes | 20 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 00:27 | yes | 0 | 7 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:47 | yes | 0 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-14 23:29 | yes | 0 | 48 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:48 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 03:16 | yes | 0 | 32 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:53 | yes | 0 | 62 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 03:34 | yes | 0 | 122 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 01:16 | yes | 0 | 20 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:28 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:37 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:10 | yes | 18 | 26 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 05:05 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:46 | yes | 0 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:05 | yes | 0 | 7 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:21 | yes | 0 | 29 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-14 22:56 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:49 | yes | 0 | 18 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:14 | yes | 0 | 41 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:11 | yes | 0 | 30 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:14 | yes | 0 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:10 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 00:07 | no | 0 | 9 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:00 | yes | 12 | 26 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-15 00:45 | yes | 20 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:55 | yes | 0 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:24 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:18 | yes | 0 | 47 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 04:04 | yes | 0 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:20 | no | 0 | 32 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:06 | yes | 0 | 29 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:57 | yes | 0 | 44 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:53 | yes | 0 | 13 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:30 | yes | 16 | 16 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 02:14 | yes | 6 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:00 | yes | 11 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-15 03:37 | yes | 20 | 7 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:05 | yes | 0 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 04:59 | yes | 0 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-14 23:43 | yes | 0 | 17 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:45 | yes | 0 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:14 | no | 0 | 45 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:39 | yes | 0 | 30 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:30 | yes | 0 | 32 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:25 | yes | 0 | 19 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Gainsight read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
HubSpot's free CRM read as HubSpot CRM
SalesForce read as Salesforce Service Cloud
Salesforce read as Salesforce Service Cloud
Salesforce (Standard Edition) read as Salesforce Service Cloud
Unresolved, counted raw
GoMoment
Nuvola
Totango Free Tier
Totango Spark
Totango [Starter]
Vivian
VivifyScr
Discontinued, still offered
No shut-down product was recommended here.