11 categories · RankedZoho CRM
Zoho CRM is customer relationship management software from Zoho, used by sales teams to manage customer data and sales activity · zoho.com ↗
Strongest at mid-market. Ranked 8 of 50 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
HubSpot CRM is first at 65%.
HubSpot CRM is first at 53%. 0 of 14 models made it the first choice when asked directly.
Salesforce Sales Cloud is first at 59%.
Why models recommend it
“Zoho CRM Standard is my budget pick: its US list price is $14 per user/month when billed annually, and the plan includes sales forecasting.”GPT-6 Luna · Budget-constrained question · first choice
“Zoho CRM's free tier (with its built-in assignment rules) or Freshsales at ~$9/user/month offer the best combination of affordability”DeepSeek V4 Flash · Budget-constrained question · first choice
“Zoho CRM works well for small and medium businesses that want full CRM coverage with heavy customization at a low entry price.”Claude Haiku 4.5 · Budget-constrained question · first choice
“Often highlighted as the best value for small businesses, Zoho CRM offers low-cost plans and even a free forever plan.”Mistral Small · Budget-constrained question · first choice
What gives them pause
“HubSpot Sales Hub / Zoho CRM and generic CRM add-ons ... not dedicated value selling tools and tend to be cited as inadequate”Muse Glimmer 30B · Negative question · warning
“Can work but often lacks deep offline routing/territory tools. Users complain about glitches in mobile apps, integration gaps”Grok 4.20 · Negative question · warning
“Affordable but often criticized for glitches, limited mobile app, poor support response times, and feature bloat”Grok 4.20 · Negative question · warning
“Users commonly complain about limited and slow customer support and a complex, unintuitive user interface”Claude Haiku 4.5 · Negative question · warning
Also on the shortlist
The products named in the same answers as Zoho CRM, over the 395 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 234 | 18 | View → | |
| 218 | 101 | Compare → | |
| 156 | 25 | Compare → | |
| 124 | 53 | Compare → | |
| 120 | 4 | Compare → | |
| 94 | 17 | View → | |
| 46 | 2 | Compare → | |
| 43 | 6 | Compare → | |
| 35 | 5 | View → | |
| 32 | 1 | View → |
What the models named instead of Zoho CRM →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zoho CRM's own site, not checked by Gane.
- For
- null
- Price stated
- 15-day free trial. No credit card required.
- Starting price
- null
- Free plan or trial
- 15-day free trial. No credit card required.
- Integrations
- 50
- Customers named
- IDT, Mercedes-Benz India, TAFE, Blue Star Limited, Brigade Group, Agoda, CIMCO Refrigeration, SHARC Energy
- Also from Zoho
- Bigin by Zoho, Zoho Analytics, Zoho Backstage, Zoho Backstage Lead Retrieval, Zoho Billing, Zoho Bookings and 29 more
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 331 of the 395 answers that named Zoho CRM and are not a share of its labels.
Domains cited
497 of the 553 domain citations in answers naming Zoho CRM came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 8 | 0 | 1 | 10 |
| GPT-5.4 mini | 0 | 1 | 1 | 1 | 3 |
| Gemini 3.5 Flash | 2 | 7 | 1 | 0 | 10 |
| Perplexity Sonar | 0 | 4 | 1 | 1 | 6 |
| Grok 4.20 | 0 | 9 | 2 | 2 | 13 |
| Mistral Small | 1 | 5 | 3 | 0 | 9 |
| DeepSeek V4 Flash | 3 | 5 | 1 | 1 | 10 |
| Llama 4 Maverick | 1 | 2 | 4 | 0 | 7 |
| Qwen 3.7 Flash | 0 | 5 | 0 | 0 | 5 |
| Kimi K2 | 0 | 7 | 1 | 1 | 9 |
| GLM 4.7 FlashX | 2 | 3 | 3 | 1 | 9 |
| MiniMax M2.5 | 1 | 7 | 1 | 2 | 11 |
| GPT-6 Luna | 6 | 3 | 0 | 0 | 9 |
| Muse Glimmer 30B | 2 | 5 | 3 | 2 | 12 |