HubSpot CRM vs Zoho CRM
Nine of fourteen models named HubSpot CRM first on the direct prompt; zero named Zoho CRM. Both were named by all fourteen models and HubSpot CRM carries 61 labels and Zoho CRM 65, so the shares are not directly comparable.
By HubSpot, Cambridge, United States, founded 2006. Named in eighteen categories this edition.
Named in eleven categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the CRM page.
By framing
HubSpot CRMFirst choices, of fourteen modelsZoho CRM
Across every category in the November 2026 Edition, HubSpot CRM and Zoho CRM were named in the same answer 218 times, of the 365 answers naming HubSpot CRM and the 395 naming Zoho CRM. In those answers Zoho CRM took the first choice nine times and HubSpot CRM 101.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.20 | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | | |
HubSpot CRM Zoho CRM first choice named as an alternative argued againstblank: not namedEach cell is one answer, HubSpot CRM on the left and Zoho CRM on the right.The direct prompt
HubSpot CRM first, Zoho CRM an alternative
9 of 14 modelsZoho CRM was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
1 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
HubSpot CRM65%#1 of 10Zoho CRM0%#5 of 10HubSpot CRM53%#1 of 9Zoho CRM12%#3 of 9HubSpot CRM0%#3 of 8Zoho CRM0%#7 of 8What the models said about HubSpot CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of five in this category shown.
“The free or low-cost entry point can become expensive as you add users, automation, reporting, marketing, and service features.” Perplexity Sonar · negative prompt · soft negative
“notes pricing complaints and feature gating across major tools, including HubSpot CRM, Salesforce, and monday CRM” GPT-5.4 mini · negative prompt · soft negative
“Often recommended as the best overall for established B2B teams due to its balance of fast adoption, strong pipeline management, and reporting.” Mistral Small · direct prompt · first choice
“For most growing companies, the balance of usability, reporting, and alignment across teams makes HubSpot the strongest overall option” Claude Haiku 4.5 · comparative prompt · first choice
“For the majority of mid-market B2B companies, HubSpot offers the best balance of capability, usability, and time-to-value.” DeepSeek V4 Flash · direct prompt · first choice
What the models said about Zoho CRM
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of three in this category shown.
“Affordable but often criticized for glitches, limited mobile app, poor support response times, and feature bloat” Grok 4.20 · negative prompt · soft negative
“Users commonly complain about limited and slow customer support and a complex, unintuitive user interface” Claude Haiku 4.5 · negative prompt · soft negative
“Often highlighted as the best value for small businesses, Zoho CRM offers low-cost plans and even a free forever plan.” Mistral Small · budget prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.