Customer support and helpdesk
Asked as “customer support and helpdesk platform”, and as “helpdesk and customer support software”, on behalf of a mid-market B2B company. 43 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
44%
Clear leader
44Freshdesk23Zoho Desk16Zendesk Support Suite16others
43% of first choices and a 27% negative rate: a criticized default. Zoho Desk matches Freshdesk on share with no negative labels at all.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the nine products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Freshdesk44%
Freshdesk44%02Zoho Desk23%
Zoho Desk23%03Zendesk Support Suite16%
Zendesk Support Suite16%04HubSpot Service Hub2%
HubSpot Service Hub2%05TeamSupport2%
TeamSupport2%06Help Scout0%
Help Scout0%07Intercom0%
Intercom0%08Front0%
Front0%09Gorgias0%
Gorgias0%10Jira Service Management0%
Jira Service Management0%11Hiver0%
Hiver0%12LiveAgent0%
LiveAgent0%13ServiceNow0%
ServiceNow0%14Salesforce Service Cloud0%
Salesforce Service Cloud0%What they warned about
Seven of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk Support Suite24%
13 of 54 labels negative · 9 of 12 models · 4 hard negative
“Verdict: Avoid unless you're a large enterprise with dedicated admin resources and budget for the full suite.” DeepSeek V4 Flash, negative prompt
Intercom25%
11 of 44 labels negative · 9 of 12 models · 3 hard negative
“Avoid starting new implementations with: ... Intercom/Fin (until Salesforce integration clarifies)” Kimi K2, negative prompt
Salesforce Service Cloud47%
14 of 30 labels negative · 8 of 12 models · 6 hard negative
“smaller or earlier-stage teams should avoid it at this stage because the implementation complexity isn't worth it” Perplexity Sonar, negative prompt
ServiceNow50%
6 of 12 labels negative · 6 of 12 models · 4 hard negative
“ServiceNow's rigid, aging platform often requires forced upgrades, can exhibit performance issues, demands heavy maintenance” Claude Haiku 4.5, negative prompt
What they cite
Four of the twelve models returned a source list in this edition: four return the pages they cited.
Sites the answers cite
22 of 72 answers in this category came back with a source list, from 4 of 12 models: citations where the model returns them, or the search results it consulted. 298 links across 127 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 8 models searched through a gateway that returned no source list on this edition.
9 answers · 10 citations · 2 models
vendor site · Kayako9 answers · 9 citations · 3 models
vendor site · Kustomer7 answers · 10 citations · 3 models
7 answers · 10 citations · 2 models
vendor site · Intercom7 answers · 8 citations · 3 models
vendor site · HappyFox7 answers · 7 citations · 3 models
vendor site · Zendesk6 answers · 8 citations · 4 models
vendor site · Hiver6 answers · 6 citations · 3 models
vendor site · Freshworks5 answers · 7 citations · 3 models
5 answers · 7 citations · 3 models
5 answers · 7 citations · 4 models
vendor site · Desk3655 answers · 6 citations · 3 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
6 answers · 3 models
6 answers · 2 models
6 answers · 3 models
6 answers · 2 models
5 answers · 3 models
5 answers · 3 models
4 answers · 1 model
4 answers · 3 models
4 answers · 2 models
4 answers · 3 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support and helpdesk platform”, “customer support and helpdesk platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshworks freshworks.com Freshdesk 44%, Freshservice 0% | 44% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Zoho parent site Zoho Desk 23% | 23% | 167 | 8,100 | 105 | ||||
| Zendesk Support Suite zendesk.com | 16% | 182 | 30 | 2 | 5,365,445 | $16,181 | 63 | |
| Pylon usepylon.com | 7% | 36 | 40,500 | 3,118 | 29,726 | $166 | 21 | |
| HubSpot parent site HubSpot Service Hub 2% | 2% | 285 | 368,000 | 9,776 | ||||
| TeamSupport teamsupport.com | 2% | 40 | 1,000 | 1 | 19,052 | 6 | ||
| Plain plain.com | 2% | 8 | 90,500 | 83,095 | 1,314 | 0 | ||
| Supportbench supportbench.com | 2% | 49 | ||||||
| Help Scout helpscout.com | 0% | 120 | 8,100 | 173 | 37,899 | 14 | 10 | |
| Intercom intercom.com | 0% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 |
Google's top ten for the two searches hold 18 sites; 2 of them are among the sites the models cited here (kayako.com, kustomer.com). The first result for “best customer support and helpdesk platform” is proprofsdesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support and helpdesk platform for a mid-market B2B company?”Paraphrase“Which helpdesk and customer support software would you recommend to a mid-sized B2B company?”Comparative“What are the top customer support and helpdesk platforms and how do they differ?”Budget-constrained“What is the best customer support and helpdesk platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer support and helpdesk platform. What should we look at?”Negative“Which customer support and helpdesk platforms should I avoid or be cautious about?”
Claude Haiku 4.5FreshdeskTeamSupportChangedno first choiceZoho Deskno first choiceagainst: HappyFox, HelpDesk by LiveChat, ServiceNow
Four alternatives
HubSpot Service Hub, Intercom, TeamSupport, Zendesk Support SuiteThree alternatives
Freshdesk, ProProfs Desk, Zendesk Support SuiteThree alternatives
Freshdesk, HubSpot Service Hub, Zendesk Support SuiteFour alternatives
Groove, LiveAgent, ProProfs Help Desk, osTicketGPT-5.4 miniZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteZoho Deskagainst: Zendesk Support Suiteno first choiceagainst: Intercom, Salesforce Service Cloud, Zendesk Support Suite
Four alternatives
Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service CloudThree alternatives
Freshdesk, Intercom, TeamSupportSeven alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zoho DeskTwo alternatives
Freshdesk, Help ScoutGemini 3.5 FlashPylonagainst: Zendesk Support SuiteFreshdesk, PylonChangedagainst: Salesforce Service Cloudno first choiceZoho Deskagainst: Help ScoutZendesk Support Suiteagainst: Salesforce Service Cloud, ServiceNowagainst: HubSpot Service Hub, Intercom, Jira Service Management, Salesforce Service Cloud, Zendesk AI, Zendesk Support Suite
Three alternatives
Freshdesk, Front, HubSpot Service HubFour alternatives
Front, HubSpot Service Hub, Plain, TeamSupportSeven alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Jira Service Management, Zendesk Support SuiteEight alternatives
Crisp, Drag App, FreeScout, Hiver, HubSpot Service Hub, Jira Service Management, Microsoft Lists + Power Automate, osTicketSix alternatives
Freshdesk, Freshservice, Front, HubSpot Service Hub, Intercom, Jira Service ManagementPerplexity SonarZendesk Support SuiteFreshdeskChangedZendesk Support SuiteFreshdeskagainst: HESK, HubSpot Service Hubno first choiceagainst: Intercom, Salesforce Service Cloud, Zendesk Support Suite
One alternative
FreshdeskThree alternatives
Help Scout, Intercom, Zendesk Support SuiteEight alternatives
Freshdesk, Front, Gorgias, Help Scout, Hiver, Intercom, Kustomer, Salesforce Service CloudTwo alternatives
Help Scout, Zoho DeskGrok 4.20Freshdeskagainst: Salesforce Service Cloud, ServiceNowFreshdeskHeldno first choiceZoho Deskagainst: Freshdeskno first choiceagainst: Freshdesk, Intercom, Zendesk Support Suite, Zoho Desk
Two alternatives
TeamSupport, Zendesk Support SuiteSix alternatives
Help Scout, HubSpot Service Hub, Intercom, TeamSupport, Zendesk Support Suite, Zoho DeskFive alternatives
FreeScout, Hiver, HubSpot Service Hub, Spiceworks Help Desk, osTicketFive alternatives
Freshdesk, HappyFox, Intercom, Zendesk Support Suite, Zoho DeskMistral SmallPlainSupportbenchChangedagainst: IntercomZendesk Support SuiteFreshdesk, Zoho Deskno first choiceagainst: Freshdesk, Intercom, Zendesk Support Suite
Four alternatives
Freshdesk, Front, Intercom, Zendesk Support SuiteSix alternatives
Deskpro, Freshdesk, Front, Help Scout, TeamSupport, Zendesk Support SuiteSeven alternatives
Freshdesk, Front, Gorgias, Help Scout, Intercom, Salesforce Service Cloud, Zoho DeskThree alternatives
Help Scout, Hiver, LiveAgentDeepSeek V4 FlashFreshdeskFreshdeskHeldFreshdesk, Intercom, Zendesk Support SuiteZoho Deskagainst: Intercom, Kustomer, Salesforce Service Cloud, Zendesk Support SuiteFreshdesk, Zendesk Support Suiteagainst: Gorgias, Salesforce Service Cloudagainst: BMC Remedy / BMC Helix, Freshdesk, Intercom, LiveAgent, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite
Three alternatives
Front, Intercom, Zendesk Support SuiteFive alternatives
Intercom, Pylon, Supportbench, Zendesk Support Suite, Zoho DeskSix alternatives
Gorgias, Help Scout, HubSpot Service Hub, Jira Service Management, Salesforce Service Cloud, Zoho DeskFive alternatives
Freshdesk, Help Scout, HubSpot Service Hub, LiveAgent, TidioThree alternatives
HubSpot Service Hub, Intercom, KustomerLlama 4 MaverickFreshdeskFreshdeskHeldno first choiceZoho Deskno first choicenothing named
Three alternatives
Help Scout, TeamSupport, Zendesk Support SuiteOne alternative
TidioFour alternatives
Crisp, Help Scout, Tidio, osTicketQwen 3.7 FlashFreshdeskFreshdeskHeldagainst: Salesforce Service CloudZendesk Support SuiteHubSpot Service HubZendesk Support Suiteagainst: Salesforce Service Cloudagainst: Freshdesk, Gorgias, Groove, HappyFox, Help Scout, Intercom, Jira Service Management, Salesforce Service Cloud, ServiceNow
Three alternatives
Plain, TeamSupport, Zendesk Support SuiteTwo alternatives
Intercom, Zendesk Support SuiteFive alternatives
Freshdesk, Gorgias, Help Scout, Intercom, Salesforce Service CloudFive alternatives
Chatwoot, Front, Gorgias, Hiver, Zoho DeskFive alternatives
Fortsune / Gorgias, Freshdesk, Help Scout, Intercom, Jira Service ManagementKimi K2Freshdeskagainst: Zendesk Support SuiteFreshdeskHeldno first choiceZoho Deskno first choiceagainst: Desk.com, Groove, Help Scout, Intercom, Kayako, Tidio, Zendesk Support Suite
Four alternatives
Front, HubSpot Service Hub, Intercom, PlainFour alternatives
HubSpot Service Hub, Plain, TeamSupport, Zendesk Support SuiteFive alternatives
Freshdesk, Groove, Help Scout, Helply, Spiceworks Help DeskGLM 4.7 FlashXFreshdeskFreshdeskHeldZendesk Support SuiteZoho Deskno first choiceagainst: EY's Third-Party Help-Desk Platform, Freshdesk, HaloITSM, Ivanti Neurons for ITSM, Jira, Salesforce Service Cloud, SolarWinds Web Help Desk, Zendesk Support Suite
Two alternatives
Intercom, Zendesk Support SuiteThree alternatives
Help Scout, Intercom, Zendesk Support SuiteSeven alternatives
Freshdesk, Gorgias, Hiver, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zoho DeskFive alternatives
Freshdesk, HESK, Help Scout, LiveAgent, TidioMiniMax M2.5PylonZendesk Support SuiteChangedFreshdeskagainst: ServiceNowFreshdesk, Zoho Deskno first choiceagainst: Freshdesk, Intercom, Salesforce Service Cloud, Zendesk Support Suite, Zoho Desk
Three alternatives
Freshdesk, Intercom, Zendesk Support SuiteThree alternatives
Freshdesk, Help Scout, TeamSupportEight alternatives
Featurebase, Gorgias, HubSpot Service Hub, Intercom, Jira Service Management, Salesforce Service Cloud, Zendesk Support Suite, Zoho DeskOne alternative
Help ScoutBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:59 | yes | 16 | 11 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:07 | yes | 5 | 7 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 23:13 | yes | 17 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-14 23:32 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:40 | yes | 0 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:44 | yes | 0 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 02:54 | yes | 0 | 24 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:56 | yes | 0 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:06 | yes | 0 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 01:31 | yes | 0 | 55 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:33 | yes | 0 | 27 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 03:44 | yes | 0 | 20 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 00:45 | yes | 8 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:53 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:47 | yes | 17 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-15 03:51 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 01:34 | yes | 0 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:58 | yes | 0 | 10 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 01:26 | yes | 0 | 42 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 01:24 | yes | 0 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:18 | yes | 0 | 29 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-14 23:43 | yes | 0 | 38 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:48 | yes | 0 | 20 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:43 | yes | 0 | 12 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:01 | yes | 18 | 15 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:38 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-14 22:53 | yes | 12 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-15 02:17 | yes | 20 | 11 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 04:45 | yes | 0 | 6 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 02:22 | yes | 0 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 04:21 | yes | 0 | 18 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:09 | yes | 0 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-14 23:00 | yes | 0 | 32 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:55 | yes | 0 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 04:02 | yes | 0 | 23 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 02:16 | yes | 0 | 18 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-14 23:02 | yes | 10 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 03:28 | yes | 4 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 00:15 | yes | 14 | 25 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-15 01:34 | yes | 20 | 7 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:54 | yes | 0 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 01:30 | yes | 0 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 04:40 | yes | 0 | 43 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:09 | yes | 0 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 00:27 | yes | 0 | 17 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 02:00 | yes | 0 | 24 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-14 23:04 | yes | 0 | 39 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:17 | yes | 0 | 11 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 04:02 | no | 0 | 8 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-15 04:30 | no | 0 | 10 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 04:45 | yes | 11 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-14 23:32 | yes | 20 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 02:28 | yes | 0 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-14 23:42 | no | 0 | 10 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-15 03:36 | yes | 0 | 28 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 05:01 | yes | 0 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 04:53 | no | 0 | 39 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 00:04 | yes | 0 | 36 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 00:48 | no | 0 | 11 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-14 23:30 | yes | 0 | 11 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-15 03:43 | yes | 25 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-14 23:19 | yes | 4 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-15 03:54 | yes | 6 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-14 23:24 | yes | 20 | 7 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-15 03:42 | yes | 0 | 8 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-15 03:33 | yes | 0 | 10 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-15 00:03 | yes | 0 | 80 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-15 03:03 | yes | 0 | 1 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-15 02:38 | yes | 0 | 96 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-15 03:45 | yes | 0 | 63 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-15 02:17 | yes | 0 | 19 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-15 04:22 | yes | 0 | 32 s |
Noise floor in this category
Flips between the edition run and its calibration repeat. Six prompts per model is a small sample; the index-wide floor is the number to trust.
ShowHide
Claude Haiku 4.5
3 of 4 flipped
GPT-5.4 mini
1 of 4 flipped
Gemini 3.5 Flash
3 of 5 flipped
Perplexity Sonar
3 of 4 flipped
Grok 4.20
1 of 4 flipped
Mistral Small
5 of 5 flipped
DeepSeek V4 Flash
5 of 6 flipped
Llama 4 Maverick
1 of 3 flipped
Qwen 3.7 Flash
4 of 6 flipped
Kimi K2
6 of 6 flipped
GLM 4.7 FlashX
3 of 5 flipped
MiniMax M2.5
4 of 4 flipped
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Freshworks read as Freshdesk
HubSpot read as HubSpot Service Hub
Salesforce read as Salesforce Service Cloud
Zendesk read as Zendesk Support Suite
Zendesk Service read as Zendesk Support Suite
Zendesk Suite read as Zendesk Support Suite
Unresolved, counted raw
BMC Remedy / BMC Helix
Drag App
EY's Third-Party Help-Desk Platform
Fortsune / Gorgias
Intercom with Fin AI
Ivanti Neurons for ITSM
Microsoft Lists + Power Automate
ProProfs Desk
ProProfs Help Desk
Discontinued, still offered
No shut-down product was recommended here.