Contact center platforms for enterprise buyers
Asked as “contact center platform”, and as “cloud contact center software (CCaaS)”, on behalf of an enterprise B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
69%
Clear leader
69Genesys Cloud CX17NICE CXone06RingCentral RingCX08others
69% of first choices, clear leader.
Since October 2026▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.Genesys Cloud CX held the lead, +14 points on 55%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Aircall26%Contested▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.Standing →Mid-market
CloudTalk21%Contested↗new leaderNew leader since October 2026: CloudTalk (21%) replaces Five9 (18% then, 9% now), 12 points clear, past the 11-point floor.Standing →Enterprise
Genesys Cloud CX69%Clear leader▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.This page
Aircall26%Contested▲+3Since October 2026: 23% → 26%, +3 points. Inside the 11-point floor: within noise.Standing →Mid-marketCloudTalk21%Contested↗new leaderNew leader since October 2026: CloudTalk (21%) replaces Five9 (18% then, 9% now), 12 points clear, past the 11-point floor.Standing →EnterpriseGenesys Cloud CX69%Clear leader▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Genesys Cloud CX69%9%68endorsed leader▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.55% → 69%
Genesys Cloud CX69%9%68endorsed leader▲+14Since October 2026: 55% → 69%, +14 points. Past the 11-point floor: movement.55% → 69%02
NICE CXone17%5%58accepted challenger▲+2Since October 2026: 15% → 17%, +2 points. Inside the 11-point floor: within noise.15% → 17%
NICE CXone17%5%58accepted challenger▲+2Since October 2026: 15% → 17%, +2 points. Inside the 11-point floor: within noise.15% → 17%03
Five94%16%55accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
Five94%16%55accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%04
Cisco Webex Contact Center2%12%24accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Cisco Webex Contact Center2%12%24accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
10
Avaya Infinity0%91%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Avaya Infinity0%91%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Amazon Connect0%45%38criticized challenger▼−6Since October 2026: 6% → 0%, −6 points. Inside the 11-point floor: within noise.6% → 0%
Amazon Connect0%45%38criticized challenger▼−6Since October 2026: 6% → 0%, −6 points. Inside the 11-point floor: within noise.6% → 0%08
Dialpad Ai Contact Center0%40%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Dialpad Ai Contact Center0%40%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%07
Zendesk Contact Center0%30%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Zendesk Contact Center0%30%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%05
Talkdesk0%26%42criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Talkdesk0%26%42criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%06
Salesforce Service Cloud0%8%13accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
Salesforce Service Cloud0%8%13accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
CloudTalk vs Amazon ConnectCloudTalk vs AircallCloudTalk vs Nextiva Contact CenterCloudTalk vs Dialpad Ai Contact CenterTalkdesk vs Genesys Cloud CXTalkdesk vs Five9Talkdesk vs Amazon ConnectTalkdesk vs AircallTalkdesk vs Nextiva Contact CenterTalkdesk vs Dialpad Ai Contact CenterGenesys Cloud CX vs Five9Genesys Cloud CX vs Amazon ConnectGenesys Cloud CX vs AircallGenesys Cloud CX vs Nextiva Contact CenterGenesys Cloud CX vs Dialpad Ai Contact CenterFive9 vs Amazon ConnectFive9 vs AircallFive9 vs Nextiva Contact CenterFive9 vs Dialpad Ai Contact CenterAmazon Connect vs AircallAmazon Connect vs Nextiva Contact CenterAmazon Connect vs Dialpad Ai Contact CenterAircall vs Nextiva Contact CenterAircall vs Dialpad Ai Contact CenterNextiva Contact Center vs Dialpad Ai Contact Center
One product takes 69% of first choices here, so the chart would put nine markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Five products carry a negative rate above 25% in this category.
What they warned about
Five of fourteen models held their first choice under the paraphrase. Gemini 3.5 Flash, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Amazon Connect45%
17 of 38 labels negative · 10 of 14 models · 5 hard negative
“What to Avoid - Amazon Connect: Usage-based pricing (pay-per-minute) creates cost variability” MiniMax M2.5, budget prompt
Avaya Infinity91%
10 of 11 labels negative · 7 of 14 models · 5 hard negative
“Specifically mentioned as a platform to avoid due to significant drawbacks and poor reputation” Mistral Small, negative prompt
Talkdesk26%
11 of 42 labels negative · 7 of 14 models
“Talkdesk and RingCentral offer cloud-native contact center with AI add-ons, but recurring complaints about nickel-and-diming, support friction, and limited multichannel follow-up” Muse Glimmer 30B, negative prompt
Five916%
9 of 55 labels negative · 6 of 14 models
“they carry implementation weight, seat-based pricing, and a support-first architecture that can overbuild a revenue team's needs” Llama 4 Maverick, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 920 links across 253 sites, every framing counted. Ranked by the number of answers carrying the site or page. 7 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Genesys27 answers · 40 citations · 10 models
26 answers · 35 citations · 11 models
24 answers · 39 citations · 10 models
vendor site · Nextiva22 answers · 34 citations · 7 models
22 answers · 24 citations · 8 models
vendor site · RingCentral20 answers · 29 citations · 8 models
vendor site · Software Advice18 answers · 19 citations · 9 models
vendor site · Sobot15 answers · 18 citations · 7 models
14 answers · 15 citations · 9 models
vendor site · Alpharun13 answers · 13 citations · 9 models
12 answers · 15 citations · 6 models
vendor site · Call Center Studio12 answers · 14 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
17 answers · 7 models
14 answers · 9 models
14 answers · 10 models
14 answers · 8 models
14 answers · 9 models
13 answers · 9 models
12 answers · 6 models
11 answers · 6 models
10 answers · 5 models
9 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center platform”, “contact center platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Genesys Cloud CX genesys.com | 69% | 196 | 590 | 23 | 60,178 | $216,000 | 79 | |
| NICE nice.com NICE CXone 17% | 17% | 152 | 165,000 | 567,279 | 395,488 company | $697,825 | 77 | |
| RingCentral ringcentral.com RingCentral RingCX 6% | 6% | 27 | 110,000 | 3,419 | 9,737,061 company | $3,711 | 120 | 6 |
| Five9 five9.com Five9 4%, Five9 Intelligent CX Platform 0% | 4% | 200 | 27,100 | 677 | 183,461 | $1,178 | 120 | |
| Cisco Webex Contact Center cisco.com | 2% | 22 | 140 | 5 | 5,114,808 | $683 | 91 | |
| Zoom zoom.com Zoom Contact Center 2% | 2% | 16 | 3,350,000 | 120,299 | 2,795,648 company | $4,064 | 47 | 8 |
| Talkdesk talkdesk.com | 0% | 141 | 8,100 | 245 | 72,323 | $50 | 22 | |
| Salesforce parent site Salesforce Service Cloud 0% | 0% | 223 | 550,000 | 60,632 | ||||
| Microsoft parent site Microsoft Dynamics 365 Contact Center 0%, Microsoft Dynamics 365 Sales 0% | 0% | 137 | 2,240,000 | 403,136 | ||||
| Cisco | 0% | 165,000 | 48,352 |
Google's top ten for the two searches hold 15 sites; 1 of them are among the sites the models cited here (ringcentral.com). The first result for “best contact center platform” is thelevel.ai.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center platform for an enterprise B2B company?”Paraphrase“Which cloud contact center software (CCaaS) would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade contact center platforms and how do they differ?”Budget-constrained“What is the best contact center platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a contact center platform. What should we look at?”Negative“Which contact center platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Genesys Cloud CX, NICE CXoneGenesys Cloud CX, NICE CXoneHeldGenesys Cloud CX, NICE CXoneZoom Contact Centerno first choiceagainst: Avaya Infinity, Dialpad Ai Contact Center, Vonage, Zendesk Contact Center
Two alternatives
Five9, TalkdeskOne alternative
Five9Four alternatives
Amazon Connect, Five9, Salesforce Agentforce, TalkdeskTwo alternatives
Genesys Cloud CX, NICE CXoneGPT-5.4 miniGenesys Cloud CXGenesys Cloud CXHeldGenesys Cloud CXGenesys Cloud CXagainst: Amazon Connectno first choicenothing named
Four alternatives
Cisco, Five9, NICE CXone, Salesforce Service CloudTwo alternatives
Cisco Webex Contact Center, NICE CXoneSeven alternatives
Amazon Connect, Cisco Webex Contact Center, Five9 Genius CX Platform, NICE CXone, Sprinklr Service, Talkdesk, Webex Contact CenterTwo alternatives
Five9, Microsoft Dynamics 365 Contact CenterGemini 3.5 FlashGenesys Cloud CX, NICE CXoneGenesys Cloud CXChangedGenesys Cloud CXGenesys Cloud CXagainst: Amazon Connectno first choiceagainst: 8x8, AWS Connect, Aircall, Dialpad Ai Contact Center, Freshdesk Contact Center, JustCall, Legacy Avaya, Native Microsoft Teams call queues, Twilio Flex, Zoom Contact Center, legacy Aspect/Alvaria on-premise hardware, legacy Cisco
Four alternatives
Amazon Connect, Five9, Salesforce Service Cloud, TalkdeskFour alternatives
Amazon Connect, Five9, NICE CXone, TalkdeskFour alternatives
Amazon Web Services, Five9, NICE CXone, TalkdeskThree alternatives
Cisco Webex Contact Center, Five9, NICE CXonePerplexity SonarGenesys Cloud CXGenesys Cloud CXHeldagainst: TalkdeskGenesys Cloud CXGenesys Cloud CXagainst: Amazon Connect, Five9, Talkdeskno first choiceagainst: Amazon Connect, Cisco Webex Contact Center, Five9, Genesys Cloud CX, NICE CXone, Talkdesk, Zoom Contact Center
Three alternatives
Amazon Connect, Five9, Salesforce Service Cloud with voice/contact-center integrationOne alternative
NICE CXone MpowerSix alternatives
Amazon Connect, Cisco Webex Contact Center, Five9, NICE CXone, Talkdesk, Twilio FlexTwo alternatives
NICE CXone, Webex Contact CenterGrok 4.20Genesys Cloud CXagainst: Avaya InfinityGenesys Cloud CXHeldagainst: Amazon ConnectGenesys Cloud CX, NICE CXoneagainst: Dialpad Ai Contact Center, Yellow.aiGenesys Cloud CXagainst: Amazon Connect, Avaya Infinity, Cisco Webex Contact Center, Five9, Talkdeskno first choiceagainst: Amazon Connectagainst: Alvaria, Amazon Connect, Avaya Infinity, Cisco, Enghouse, Five9, Genesys Cloud CX, Genesys PureConnect, NICE CXone, Talkdesk
Three alternatives
Amazon Connect, Five9, NICE CXoneThree alternatives
Cisco Webex Contact Center, Five9 Intelligent CX Platform, NICE CXoneThree alternatives
8x8 XCaaS, Amazon Connect, Five9One alternative
NICE CXoneMistral SmallGenesys Cloud CX, NICE CXoneGenesys Cloud CXChangedNICE CXoneGenesys Cloud CX, RingCentral RingCXagainst: Five9, Talkdeskno first choiceagainst: Avaya Infinity, Five9, Genesys PureConnect, NICE CXone, RingCentral Events, Talkdesk
Three alternatives
Cresta, Salesforce Service Cloud, Zendesk Contact CenterFour alternatives
Cisco Webex Contact Center, Five9, NICE CXone, TalkdeskNine alternatives
8x8 Contact Center, Avaya Experience Platform, Cisco, Dialpad Ai Contact Center, Five9, Genesys Cloud CX, RingCentral Contact Center, Talkdesk, Vonage Contact CenterDeepSeek V4 FlashGenesys Cloud CXGenesys Cloud CX, NICE CXoneChangedFive9, Genesys Cloud CX, NICE CXoneagainst: RingCentral EventsRingCentral RingCXagainst: Amazon Connectno first choiceagainst: 8x8, Avaya Infinity, Cisco, Dialpad Ai Contact Center, Five9, Nextiva Contact Center, RingCentral Contact Center, Talkdesk
Four alternatives
AWS Connect, Five9, NICE CXone, TalkdeskThree alternatives
Amazon Connect, Cisco Webex Contact Center, Five9Three alternatives
Amazon Connect, Cisco Webex Contact Center, TalkdeskTwo alternatives
Genesys Cloud CX, NICE CXoneLlama 4 Maverickno first choiceGenesys Cloud CXChangedFive9against: AircallGenesys Cloud CXno first choiceagainst: Avaya Infinity, Five9, Genesys Cloud CX, Interaction Connect, Nextiva Contact Center, RingCentral Events, Talkdesk, Zoom Contact Center
Five alternatives
Five9, NICE CXone, RingCentral Events, Salesforce Service Cloud, Zendesk Contact CenterQwen 3.7 FlashGenesys Cloud CXGenesys Cloud CX, NICE CXoneChangedno first choiceRingCentral RingCXagainst: Amazon Connect, Genesys Cloud CX, Twilio Flexno first choiceagainst: Avaya Infinity, Genesys Cloud CX, Intalk.io, LeadDesk, Zendesk Contact Center
Four alternatives
Five9, Microsoft Dynamics 365 Sales, NICE CXone, Salesforce Service CloudOne alternative
Cisco Webex Contact CenterSeven alternatives
Dialpad Ai Contact Center, Five9, Genesys Cloud CX, NICE CXone, RingCentral OmniContact Center, Talkdesk, Zendesk Contact CenterKimi K2Five9, Genesys Cloud CXGenesys Cloud CXChangedagainst: Amazon ConnectGenesys Cloud CX, NICE CXoneagainst: Amazon Connect, Avaya InfinityGenesys Cloud CXagainst: Amazon Connectno first choiceagainst: Avaya Infinity, Five9, Genesys Cloud CX, RingCentral Contact Center, Salesforce Service Cloud, Talkdesk, Zendesk Contact Center
Two alternatives
Microsoft Dynamics 365 Contact Center, TalkdeskTwo alternatives
Five9, NICE CXoneOne alternative
Five9One alternative
NICE CXoneGLM 4.7 FlashXGenesys Cloud CXGenesys Cloud CXHeldno first choiceGenesys Cloud CXno first choicenothing named
Three alternatives
Five9, NICE CXone, TalkdeskThree alternatives
Five9, NICE CXone, TalkdeskThree alternatives
Five9, RingCentral RingCX, Twilio FlexMiniMax M2.5Genesys Cloud CX, NICE CXoneGenesys Cloud CXChangedno first choiceCisco Webex Contact Centeragainst: Amazon Connectno first choicenothing named
Three alternatives
Five9, Salesforce Service Cloud, TalkdeskOne alternative
NICE CXone MpowerTwo alternatives
Genesys Cloud CX, NICE CXoneGPT-6 LunaGenesys Cloud CX, NICE CXoneGenesys Cloud CXChangedGenesys Cloud CXagainst: Salesforce Agentforce Contact CenterGenesys Cloud CXagainst: Amazon Connectno first choiceagainst: Amazon Connect, Cisco UCCE, PCCE, UCCX, or CVP versions 12.5/12.6, Genesys PureConnect, Mitel MiContact Center Business, Salesforce Open CTI
Two alternatives
Amazon Connect, Salesforce's contact-center optionsTwo alternatives
Amazon Connect, NICE CXoneFive alternatives
Amazon Connect, Cisco Webex Contact Center, Five9, NICE CXone, Talkdesk CX CloudOne alternative
NICE CXoneMuse Glimmer 30BGenesys Cloud CX, NICE CXoneGenesys Cloud CXChangedGenesys Cloud CXagainst: Cisco Webex Contact CenterFive9against: Amazon Connectno first choiceagainst: 8x8 XCaaS, Nextiva Contact Center, RingCentral Events, Talkdesk, Zoom Contact Center
Four alternatives
8x8, Five9, Salesforce Service Cloud, TalkdeskTwo alternatives
Five9, NICE CXoneFour alternatives
Amazon Connect, Five9, NICE CXone, TalkdeskFour alternatives
Genesys Cloud CX, NICE CXone, RingCentral RingCX, TalkdeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:14 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:20 | yes | 5 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:27 | no | 0 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 15:27 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:54 | yes | 5 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:39 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:31 | yes | 24 | 28 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:23 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:28 | yes | 10 | 41 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:57 | yes | 15 | 27 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:12 | yes | 24 | 54 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:54 | yes | 5 | 47 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:04 | yes | 4 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:03 | yes | 15 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:31 | yes | 15 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:14 | yes | 5 | 7 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:38 | no | 0 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 17:17 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:42 | yes | 5 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:21 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:09 | yes | 25 | 36 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:10 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:26 | yes | 5 | 28 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:51 | yes | 20 | 24 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:34 | yes | 14 | 20 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:30 | yes | 15 | 46 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:28 | yes | 5 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:48 | yes | 15 | 24 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:30 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:40 | yes | 7 | 14 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:26 | yes | 13 | 19 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 16:18 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:17 | yes | 10 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:58 | yes | 5 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:51 | yes | 25 | 56 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:26 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:52 | yes | 5 | 20 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:59 | yes | 20 | 46 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:22 | yes | 13 | 45 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:41 | yes | 15 | 31 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:20 | yes | 7 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:00 | yes | 15 | 23 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:31 | yes | 18 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:52 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:56 | no | 0 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 16:17 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:29 | yes | 5 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:05 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:23 | yes | 24 | 27 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:56 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:28 | yes | 14 | 34 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:08 | yes | 12 | 68 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:49 | yes | 25 | 152 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:27 | yes | 21 | 70 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:25 | yes | 3 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:15 | yes | 18 | 38 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:22 | yes | 18 | 16 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:08 | yes | 3 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:33 | no | 0 | 14 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 11:01 | yes | 10 | 12 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:08 | yes | 10 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:26 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:01 | yes | 21 | 44 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:48 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:46 | yes | 5 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:58 | yes | 23 | 70 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:24 | yes | 15 | 98 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:09 | no | 0 | 28 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:26 | yes | 4 | 21 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:33 | yes | 12 | 25 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:38 | yes | 19 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:24 | yes | 4 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:17 | no | 0 | 18 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 16:33 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:11 | yes | 15 | 18 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:19 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:55 | yes | 24 | 44 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:21 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:28 | yes | 10 | 61 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:43 | yes | 24 | 56 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:33 | yes | 24 | 39 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:26 | yes | 20 | 47 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:31 | yes | 5 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:46 | yes | 24 | 29 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Amazon Connect Customer read as Amazon Connect
Avaya read as Avaya Infinity
Dialpad read as Dialpad Ai Contact Center
Dialpad AI read as Dialpad Ai Contact Center
Genesys read as Genesys Cloud CX
Genesys (Cloud CX) read as Genesys Cloud CX
Genesys (Genesys Cloud CX) read as Genesys Cloud CX
Microsoft read as Microsoft Dynamics 365 Contact Center
Nextiva read as Nextiva Contact Center
Salesforce (Service Cloud Voice + Einstein) read as Salesforce Service Cloud
Salesforce Service Cloud Contact Center read as Salesforce Service Cloud
Salesforce Service Cloud Voice read as Salesforce Service Cloud
Zendesk read as Zendesk Contact Center
Zendesk Suite read as Zendesk Contact Center
Unresolved, counted raw
Amazon Web Services
Amazon Web Services (Amazon Connect)
Avaya Cloud
Cisco
Cisco (Webex Contact Center / PCCE)
Cisco (Webex Contact Center)
Cisco UCCE, PCCE, UCCX, or CVP versions 12.5/12.6
Enghouse
Five9 Genius CX Platform
Intalk.io
LeadDesk
Legacy Avaya (Aura / Call Center Elite on-premise)
Native Microsoft Teams call queues
RingCentral OmniContact Center
Salesforce Service Cloud with voice/contact-center integration
Salesforce's contact-center options
Talkdesk CX Cloud
Twilio
Zoho
legacy Aspect/Alvaria on-premise hardware
legacy Cisco (UCCX / on-prem UCCE without cloud migration path)
Discontinued, still offered
No shut-down product was recommended here.