Chatbots and conversational AI for support for enterprise buyers
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of an enterprise B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
25%
Contested · Zendesk AI 14%
25Intercom Fin AI Agent14Zendesk AI08Cognigy53others
25% of first choices, contested.
Since October 2026▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.Intercom Fin AI Agent held the lead, +1 point on 24%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio30%Contested▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.Standing →Mid-market
Intercom Fin AI Agent52%Clear leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.Standing →EnterpriseIntercom Fin AI Agent25%Contested▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.This page
Tidio30%Contested▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.Standing →Mid-marketIntercom Fin AI Agent52%Clear leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.Standing →EnterpriseIntercom Fin AI Agent25%Contested▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Intercom Fin AI Agent25%22%58accepted challenger▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.24% → 25%
Intercom Fin AI Agent25%22%58accepted challenger▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.24% → 25%02
Zendesk AI14%17%46accepted challenger▼−2Since October 2026: 16% → 14%, −2 points. Inside the 11-point floor: within noise.16% → 14%
Zendesk AI14%17%46accepted challenger▼−2Since October 2026: 16% → 14%, −2 points. Inside the 11-point floor: within noise.16% → 14%03
Cognigy8%5%22accepted challenger▲+4Since October 2026: 4% → 8%, +4 points. Inside the 11-point floor: within noise.4% → 8%
Cognigy8%5%22accepted challenger▲+4Since October 2026: 4% → 8%, +4 points. Inside the 11-point floor: within noise.4% → 8%04
Salesforce Service Cloud6%0%14accepted challenger▲+4Since October 2026: 2% → 6%, +4 points. Inside the 11-point floor: within noise.2% → 6%
Salesforce Service Cloud6%0%14accepted challenger▲+4Since October 2026: 2% → 6%, +4 points. Inside the 11-point floor: within noise.2% → 6%05
Kore.ai4%9%35accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%
Kore.ai4%9%35accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%06Salesforce Agentforce for Service4%8%25accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%
07
Microsoft Copilot Studio4%0%11accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Microsoft Copilot Studio4%0%11accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%08
Ada2%12%26accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%
Ada2%12%26accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%09IBM watsonx Assistant2%0%13accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
10
Yellow.ai2%12%16accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Yellow.ai2%12%16accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%11
LivePerson2%13%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
LivePerson2%13%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the one product at 0%, ordered by negative rate
12
Google Dialogflow CX Lab in the set0%12%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Google Dialogflow CX Lab in the set0%12%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Dialogflow CX is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models zero times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405S06
0708I09
101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Intercom Fin AI Agent25%
Intercom Fin AI Agent25%02Zendesk AI14%
Zendesk AI14%03Cognigy8%
Cognigy8%04Salesforce Service Cloud6%
Salesforce Service Cloud6%05Kore.ai4%
Kore.ai4%06Salesforce Agentforce for Service4%
07Microsoft Copilot Studio4%
Microsoft Copilot Studio4%08Ada2%
Ada2%09IBM watsonx Assistant2%
10Yellow.ai2%
Yellow.ai2%11LivePerson2%
LivePerson2%12Google Dialogflow CX0%
Google Dialogflow CX0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom Fin AI Agent22%
13 of 58 labels negative · 9 of 14 models · 5 hard negative
“Intercom Fin, many low‑effort SaaS chatbots, and developer‑only open‑source frameworks (Rasa, Dialogflow, etc.) can work in the right context, but they often require significant custom work” GLM 4.7 FlashX, negative prompt
Tidio100%
6 of 6 labels negative · 6 of 14 models · 5 hard negative
“Large enterprises should avoid—or exercise extreme caution with—the following four categories... Platforms like Tidio, ManyChat, Chatfuel, or Gorgias.” Gemini 3.5 Flash, negative prompt
Zendesk AI17%
8 of 46 labels negative · 6 of 14 models · 2 hard negative
“Zendesk AI | $19/agent/month + $1.50-2.00/resolution | Per-agent + per-resolution fees add up fast” Kimi K2, budget prompt
ManyChat75%
3 of 4 labels negative · 3 of 14 models · 2 hard negative
“Why avoid for enterprise: Built primarily for Facebook Messenger and Instagram marketing automation, not customer support at scale.” DeepSeek V4 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 896 links across 309 sites, every framing counted. Ranked by the number of answers carrying the site or page. 19 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Sobot22 answers · 31 citations · 9 models
vendor site · Wonderchat21 answers · 26 citations · 11 models
vendor site · Comm10019 answers · 19 citations · 7 models
19 answers · 19 citations · 10 models
vendor site · Capterra16 answers · 18 citations · 9 models
vendor site · Rasa16 answers · 18 citations · 8 models
vendor site · Yellow.ai16 answers · 18 citations · 9 models
vendor site · Intercom15 answers · 24 citations · 8 models
12 answers · 17 citations · 8 models
vendor site · StackAI12 answers · 12 citations · 9 models
vendor site · Salesforce11 answers · 12 citations · 6 models
vendor site · SiteGPT11 answers · 12 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
17 answers · 9 models
15 answers · 6 models
10 answers · 8 models
10 answers · 8 models
9 answers · 7 models
9 answers · 8 models
9 answers · 8 models
8 answers · 5 models
8 answers · 6 models
7 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom Fin AI Agent intercom.com | 25% | 159 | 210 | 3 | 64,348 | $3,304 | 120 | |
| Zendesk AI zendesk.com Zendesk AI 14%, Zendesk AI Agents 2%, Zendesk for Customer Service 2% | 18% | 102 | 880 | 48 | 5,365,445 | $16,181 | 63 | 1 |
| Salesforce parent site Salesforce Service Cloud 6%, Salesforce Agentforce for Service 4% | 10% | 223 | 550,000 | 60,632 | ||||
| Cognigy cognigy.com | 8% | 60 | 1,900 | 76 | 5,945 | $1,533 | 24 | |
| Microsoft parent site Microsoft Copilot Studio 4%, Microsoft Bot Framework 2%, Microsoft Azure AI Bot Service 0% | 6% | 15 | 2,240,000 | 403,136 | ||||
| Kore.ai kore.ai | 4% | 77 | 2,400 | 144 | 8,170 | 9 | ||
| TeamSupport teamsupport.com | 4% | 40 | 1,000 | 1 | 19,052 | 6 | ||
| IBM Watson Assistant | 4% | |||||||
| ChatBot.com chatbot.com | 4% | 19 | 320 | 0 | 136,754 | 1 | 7 | |
| Ada ada.cx | 2% | 50 | 201,000 | 50,587 | 23,398 | 45 | 8 |
Google's top ten for the two searches hold 17 sites; 2 of them are among the sites the models cited here (eesel.ai, salesforce.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for an enterprise B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer support chatbot platforms and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Zendesk AITeamSupportChangedZendesk AIIntercom Fin AI Agentno first choiceagainst: ChatGPT, Claude, Drift, Grok
Four alternatives
Ada, Intercom Fin AI Agent, Plain, PylonTwo alternatives
Ada, Zendesk AIFour alternatives
Ada, Intercom Fin AI Agent, Sprinklr, Yellow.aiThree alternatives
Crisp, Denser, HubSpot BreezeGPT-5.4 miniSalesforce Agentforce for Service, Zendesk AISalesforce Agentforce for ServiceChangedno first choiceSalesforce Service CloudIntercom Fin AI Agent, Zendesk AInothing named
Four alternatives
Genesys Cloud CX, IBM watsonx Assistant, Intercom Fin AI Agent, LivePersonFive alternatives
LivePerson, Pylon, Sprinklr Service, Zendesk AI, Zendesk Contact CenterEight alternatives
Genesys Cloud CX, Google Cloud CCAI, IBM watsonx Assistant, Intercom Fin AI Agent, LivePerson Conversational Cloud, Microsoft Copilot Studio, Salesforce Service Cloud, Zendesk AIOne alternative
Intercom Fin AI AgentGemini 3.5 Flashno first choiceKore.aiChangedno first choiceMicrosoft Copilot Studioagainst: Custom OpenAI API Wrappers, Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Chatfuel, Gorgias AI Agent, ManyChat, Tidio
Seven alternatives
Ada, Intercom Fin AI Agent, Kore.ai, Plain, Salesforce Service Cloud, Worknet AI, Zendesk AIFour alternatives
Ada, Intercom Fin AI Agent, Salesforce Agentforce for Service, ServiceNow Customer Service ManagementSeven alternatives
Ada, Cognigy, Google Cloud Contact Center AI, Intercom Fin AI Agent, Kore.ai, Salesforce Agentforce for Service, Zendesk AIThree alternatives
Ada, Kore.ai, Salesforce Service CloudSeven alternatives
Ada, Cognigy, Decagon, Forethought, Salesforce Einstein Service Agent, Sierra, Zendesk AIPerplexity SonarZendesk AICognigyChangedagainst: Intercom Fin AI AgentIntercom Fin AI Agent, Zendesk AI AgentsChatbaseagainst: Ada, Kore.aino first choiceagainst: Ada, Amazon Lex, Chatbase, Google Dialogflow CX, LivePerson, Rasa, Salesforce Agentforce for Service, Tidio, Zendesk AI
Six alternatives
Cognigy, Comm100, Intercom Fin AI Agent, Kore.ai, Salesforce Agentforce for Service, TeamSupportThree alternatives
Kore.ai, Yellow.ai, Zendesk AIEight alternatives
Ada, Amazon Lex, Genesys Cloud CX, Google Dialogflow CX, Kore.ai, Microsoft Copilot Studio, Rasa, Salesforce Agentforce for ServiceOne alternative
Intercom Fin AI AgentGrok 4.20Intercom Fin AI Agent, Zendesk for Customer ServiceSalesforce Service CloudChangedagainst: Tidio, Zoho SalesIQZendesk AIIBM watsonx Assistantagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Anthropic, Drift, Intercom Fin AI Agent, OpenAI, Zendesk AI
Five alternatives
IBM watsonx Assistant, Kore.ai, LivePerson, Microsoft Azure AI Bot Service, Salesforce Agentforce for ServiceFive alternatives
Azeon, HubSpot Service Hub, Intercom Fin AI Agent, Pylon, Zendesk AIFive alternatives
Google Dialogflow CX, IBM watsonx Assistant, Intercom Fin AI Agent, LivePerson, Microsoft Azure AI Bot ServiceFour alternatives
Botpress, Microsoft Copilot Studio, Yellow.ai, eesel AISeven alternatives
Einstein Bots, IBM watsonx Assistant, Intercom Fin AI Agent, Kore.ai, Microsoft Copilot Studio, Salesforce Agentforce for Service, Zendesk AIMistral SmallIntercom Fin AI Agent, Zendesk AIIBM Watson AssistantChangedno first choiceChatGPT, LivePersonno first choiceagainst: Aivo, Botsify, HiBot
Three alternatives
IBM watsonx Orchestrate, Microsoft Azure AI Bot Service, WonderchatFour alternatives
Cognigy, Intercom Fin AI Agent, Kore.ai, Yellow.aiTwo alternatives
Intercom Fin AI Agent, Zendesk AI AgentsDeepSeek V4 FlashIntercom Fin AI AgentCognigyChangedagainst: Salesforce Agentforce for Service, Zendesk AIno first choiceAdaagainst: Intercom Fin AI Agent, Zendesk AIno first choiceagainst: Botpress, ChatGPT, Chatfuel, Intercom Fin AI Agent, ManyChat, MobileMonkey, Tidio
Six alternatives
Ada, Cognigy, Google Dialogflow CX, Kore.ai, Salesforce Agentforce for Service, Zendesk AIThree alternatives
Intercom Fin AI Agent, Kore.ai, Yellow.aiTen alternatives
Ada, Boost.ai, Cognigy, IBM watsonx Assistant, Intercom Fin AI Agent, Kore.ai, LivePerson, Microsoft Copilot Studio, Salesforce Agentforce for Service, Zendesk AI AgentsTwo alternatives
Kore.ai, YourGPTLlama 4 MaverickPylonIntercom Fin AI AgentChangedagainst: Zendesk AIno first choiceSobot AI Agentsno first choicenothing named
Three alternatives
Comm100, Intercom Fin AI Agent, Zendesk AITwo alternatives
My AskAI, Salesforce Service CloudTwo alternatives
Intercom Fin AI Agent, Zendesk AI AgentsQwen 3.7 FlashZendesk AIIntercom Fin AI AgentChangedIntercom Fin AI Agent, Zendesk AIZendesk AIno first choiceagainst: Yellow.ai
Five alternatives
Intercom Fin AI Agent, Kore.ai, Microsoft Azure AI Bot Service, Salesforce Agentforce for Service, Yellow.aiTwo alternatives
Genesys Cloud CX, Zendesk AIFive alternatives
Freshchat, Freshdesk, Gorgias AI Agent, Parloa, Salesforce Agentforce for ServiceThree alternatives
Botpress, Freshdesk, Google Dialogflow CXKimi K2Intercom Fin AI Agent, TeamSupportCognigy, Kore.aiChangedIntercom Fin AI AgentMicrosoft Bot Frameworkagainst: Ada, Intercom Fin AI Agent, Kore.ai, Zendesk AIno first choiceagainst: Anthropic, OpenAI
Four alternatives
IBM watsonx Assistant, Microsoft Copilot Studio, Yellow.ai, Zendesk AITwo alternatives
Intercom Fin AI Agent, Salesforce Service CloudSix alternatives
Cognigy, Genesys DX, IBM watsonx Assistant, Kore.ai, Salesforce Service Cloud, Zendesk AI AgentsThree alternatives
Botpress, Cognigy, RasaGLM 4.7 FlashXIntercom Fin AI AgentCognigyChangedno first choiceIntercom Fin AI Agentno first choiceagainst: Amazon Lex, Botpress, Cognigy, Freshchat, Google Dialogflow CX, IBM Watson Assistant, Intercom Fin AI Agent, Kore.ai, Microsoft Bot Framework, Power Virtual Agents, Rasa, Tidio, Yellow.ai
Four alternatives
IBM watsonx Assistant, Kore.ai, Salesforce Einstein, Zendesk AIFour alternatives
IBM watsonx Assistant, Kore.ai, LivePerson, Salesforce Einstein BotsNine alternatives
Ada CX, Comm100, Genesys DX, Google Dialogflow CX, IBM Watson Assistant, Intercom Fin AI Agent, LivePerson, Microsoft Azure AI Bot Service, Zendesk AIThree alternatives
ChatBot.com, Robofy, Zendesk AIMiniMax M2.5Intercom Fin AI Agent, Yellow.aiIBM Watson AssistantChangedIntercom Fin AI Agent, Zendesk AIBoei, ChatBot.comagainst: Intercom Fin AI Agent, Zendesk Copilotno first choicenothing named
Six alternatives
IBM watsonx Assistant, Kore.ai, Moveworks, Qualified, TeamSupport, Zendesk AIFour alternatives
Cognigy, Kore.ai, Microsoft Azure AI Bot Service, Yellow.aiEleven alternatives
Ada, Cognigy, Drift, Google Dialogflow CX, IBM Watson Assistant, Kore.ai, Microsoft Azure AI Bot, Parloa, Salesforce Agentforce for Service, Sierra, SprinklrGPT-6 LunaZendesk AI AgentsSalesforce Service CloudChangedno first choiceMicrosoft Copilot Studioagainst: Intercom Fin AI Agentno first choiceagainst: Drift, Intercom Fin AI Agent, ManyChat, Tidio
Two alternatives
Intercom Fin AI Agent, Salesforce Agentforce for ServiceOne alternative
Fin AI AgentSeven alternatives
Ada, Fin AI Agent, Genesys Cloud Agentic Virtual Agent, NICE CXone, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk AI AgentsOne alternative
Salesforce Service CloudMuse Glimmer 30BIntercom Fin AI AgentIntercom Fin AI AgentHeldZendesk AI, Zendesk AI AgentsChatBot.comagainst: Intercom Fin AI Agentno first choiceagainst: Boost.ai, LivePerson, NiCE Cognigy
Five alternatives
Comm100, Salesforce Service Cloud, TeamSupport, Zendesk AI, Zendesk for Customer ServiceSix alternatives
NICE CXone, Salesforce Agentforce for Service, Salesforce Einstein for Service, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk AISix alternatives
Ada, Comm100, Einstein, Freshworks Freshchat + Freddy AI Agent, Intercom Fin AI Agent, Salesforce Service CloudOne alternative
BoeiBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:34 | yes | 10 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:38 | yes | 6 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:39 | yes | 14 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 09:27 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:09 | yes | 5 | 20 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:45 | yes | 5 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:56 | yes | 25 | 39 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:17 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:01 | yes | 5 | 15 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:50 | yes | 10 | 23 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:33 | yes | 15 | 133 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:36 | yes | 5 | 29 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:21 | yes | 3 | 22 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:29 | yes | 13 | 23 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:29 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:27 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:22 | yes | 12 | 22 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 14:42 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:35 | yes | 5 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:43 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:15 | yes | 24 | 41 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:08 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:54 | yes | 5 | 34 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:05 | yes | 20 | 44 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:40 | yes | 20 | 57 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:28 | yes | 5 | 18 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:45 | yes | 3 | 18 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:16 | yes | 13 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:47 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:22 | yes | 5 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:35 | no | 0 | 22 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 09:40 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:09 | yes | 5 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:26 | yes | 5 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:50 | yes | 25 | 59 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:57 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:18 | yes | 15 | 57 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:41 | yes | 15 | 49 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:22 | yes | 15 | 55 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:26 | yes | 10 | 40 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:04 | yes | 7 | 19 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:25 | yes | 14 | 26 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:11 | yes | 20 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:38 | yes | 3 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:19 | yes | 14 | 24 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 11:42 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:05 | yes | 19 | 15 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:01 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:35 | yes | 25 | 38 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:45 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:54 | no | 0 | 39 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:27 | yes | 23 | 43 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:42 | yes | 23 | 38 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:00 | yes | 5 | 19 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:38 | yes | 3 | 28 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:48 | yes | 24 | 33 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:20 | yes | 17 | 17 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:15 | yes | 3 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:26 | no | 0 | 21 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 16:53 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:03 | yes | 15 | 22 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:32 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:41 | yes | 20 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:54 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:34 | yes | 5 | 41 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:17 | yes | 15 | 47 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:31 | yes | 14 | 66 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:45 | no | 0 | 16 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:18 | yes | 3 | 17 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:38 | yes | 14 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:27 | yes | 17 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:29 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:45 | yes | 12 | 25 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 08:55 | yes | 10 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:10 | yes | 10 | 13 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:56 | yes | 15 | 10 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:38 | yes | 23 | 51 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:07 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:21 | yes | 15 | 32 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:27 | yes | 24 | 59 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:35 | yes | 24 | 65 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:25 | no | 0 | 21 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:06 | yes | 5 | 26 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:55 | yes | 21 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Fin read as Intercom Fin AI Agent
Fin (by Intercom) read as Intercom Fin AI Agent
Fin (formerly Intercom) read as Intercom Fin AI Agent
Fin by Intercom read as Intercom Fin AI Agent
Genesys read as Genesys Cloud CX
Google read as Google Dialogflow CX
Google (Contact Center AI) read as Google Dialogflow CX
Google (Gemini Enterprise / Dialogflow CX) read as Google Dialogflow CX
Gorgias read as Gorgias AI Agent
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI Agent) read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (Fin by Intercom) read as Intercom Fin AI Agent
Intercom (Fin) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Intercom Fin (Fin AI) read as Intercom Fin AI Agent
Intercom Fin (formerly Fin) read as Intercom Fin AI Agent
Intercom with Fin AI read as Intercom Fin AI Agent
Microsoft Azure Bot Service read as Microsoft Azure AI Bot Service
Salesforce read as Salesforce Agentforce for Service
Salesforce (Agentforce Service) read as Salesforce Agentforce for Service
Salesforce (Einstein Bots) read as Salesforce Agentforce for Service
Salesforce Agentforce read as Salesforce Agentforce for Service
Salesforce Agentforce (Agentforce Service) read as Salesforce Agentforce for Service
Salesforce Agentforce (Service Cloud AI) read as Salesforce Agentforce for Service
Salesforce Einstein Bots / Agentforce read as Salesforce Agentforce for Service
ServiceNow read as ServiceNow Customer Service Management
Sobot read as Sobot AI Agents
Zendesk read as Zendesk AI
Zendesk (Answer Bot / AI Agents) read as Zendesk AI
Zendesk (Answer Bot / AI for Zendesk) read as Zendesk AI
Zendesk (Zendesk AI / Resolution Platform) read as Zendesk AI
Zendesk (with AI Agents) read as Zendesk AI
Zoho read as Zoho SalesIQ
Unresolved, counted raw
24/7.ai
AWS Lex
Aivo
Assurance OpenText
Azeon
Chat-Data
Cisco
CoSupport AI
Custom OpenAI API Wrappers
Dante AI
Denser
Drift Chatbot
Freshworks Freshchat + Freddy AI Agent
Google CX Agent Studio / Dialogflow CX
Gradient Labs
HiBot
IBM watsonx Orchestrate (formerly Watson Assistant)
IBM watsonx Orchestrate / Watson Assistant
Ko
LivePerson Conversational Cloud
Lyro by Tidio
Microsoft (Azure AI)
Microsoft Azure AI Bot
Neuron7
OpenAI
Power Virtual Agents
Robofy
Salesforce Einstein Service Agent
Tata Communications
Tencent Cloud
Twilio
Zendesk Copilot
Zendesk Enterprise with Advanced AI
Discontinued, still offered
No shut-down product was recommended here.