Chatbots and conversational AI for support
Asked as “customer support chatbot platform”, and as “conversational AI tool for customer service”, on behalf of a mid-market B2B company. 48 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
52%
Clear leader
52Intercom Fin AI Agent19Tidio08tawk.to21others
52% of first choices, clear leader.
Since October 2026▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.Intercom Fin AI Agent held the lead, +11 points on 41%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio30%Contested▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.Standing →Mid-market
Intercom Fin AI Agent52%Clear leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.This pageEnterpriseIntercom Fin AI Agent25%Contested▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.Standing →
Tidio30%Contested▼−8Since October 2026: 38% → 30%, −8 points. Inside the 11-point floor: within noise.Standing →Mid-marketIntercom Fin AI Agent52%Clear leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.This pageEnterpriseIntercom Fin AI Agent25%Contested▲+1Since October 2026: 24% → 25%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Intercom Fin AI Agent52%7%54endorsed leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.41% → 52%
Intercom Fin AI Agent52%7%54endorsed leader▲+11Since October 2026: 41% → 52%, +11 points. Past the 11-point floor: movement.41% → 52%02Tidio19%6%35accepted challenger▲+5Since October 2026: 14% → 19%, +5 points. Inside the 11-point floor: within noise.14% → 19%
Tidio19%6%35accepted challenger▲+5Since October 2026: 14% → 19%, +5 points. Inside the 11-point floor: within noise.14% → 19%03
Freshdesk4%0%20accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Freshdesk4%0%20accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%04
Zendesk AI2%10%40accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Zendesk AI2%10%40accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%05Freshchat2%0%11accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Show the five products at 0%, ordered by negative rate
10
Drift0%41%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Drift0%41%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Botpress0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Botpress0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%08
Chatbase0%14%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Chatbase0%14%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%06
Ada0%9%23accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Ada0%9%23accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%07
HubSpot Service Hub0%0%15accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
HubSpot Service Hub0%0%15accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304F05
0607080910Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative70%
Key
01Intercom Fin AI Agent52%
Intercom Fin AI Agent52%02Tidio19%
Tidio19%03Freshdesk4%
Freshdesk4%04Zendesk AI2%
Zendesk AI2%05Freshchat2%
06Ada0%
Ada0%07HubSpot Service Hub0%
HubSpot Service Hub0%08Chatbase0%
Chatbase0%09Botpress0%
Botpress0%10Drift0%
Drift0%What they warned about
Seven of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Mistral Small, Qwen 3.7 Flash, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Drift41%
7 of 17 labels negative · 5 of 14 models · 3 hard negative
“Avoid Drift/Qualified for *support* — they're now primarily sales/conversational marketing tools” Kimi K2, direct prompt
Intercom Fin AI Agent7%
4 of 54 labels negative · 4 of 14 models · 1 hard negative
“Why to Avoid: This creates a "mystery bill." It is very difficult to forecast monthly costs” GLM 4.7 FlashX, negative prompt
Zendesk AI10%
4 of 40 labels negative · 4 of 14 models · 1 hard negative
“Platforms with Notable Red Flags ... Zendesk - Issues: Ironically has "worst customer support" according to user reviews” Kimi K2, negative prompt
BotStar
100%
2 of 2 labels negative · 2 of 14 models · 2 hard negative
“BotStar (G2 ~3.4/5 with complaints of "worst support ever" and too many issues)” Grok 4.20, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 806 links across 286 sites, every framing counted. Ranked by the number of answers carrying the site or page. 19 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Capterra28 answers · 40 citations · 9 models
vendor site · Sobot22 answers · 32 citations · 9 models
vendor site · Intercom15 answers · 38 citations · 6 models
vendor site · Tidio14 answers · 22 citations · 8 models
vendor site · Chatbase14 answers · 19 citations · 8 models
vendor site · Zendesk14 answers · 19 citations · 7 models
12 answers · 15 citations · 7 models
12 answers · 14 citations · 7 models
vendor site · Botpress12 answers · 12 citations · 7 models
12 answers · 12 citations · 7 models
vendor site · Wonderchat10 answers · 12 citations · 7 models
vendor site · Fabric9 answers · 12 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
16 answers · 9 models
12 answers · 7 models
10 answers · 7 models
8 answers · 8 models
7 answers · 5 models
7 answers · 6 models
7 answers · 7 models
7 answers · 5 models
7 answers · 7 models
6 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support chatbot platform”, “customer support chatbot platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom Fin AI Agent intercom.com | 52% | 159 | 210 | 3 | 64,348 | $3,304 | 120 | |
| Tidio tidio.com | 19% | 236 | 6,600 | 102 | 79,128 | 64 | ||
| tawk.to tawk.to | 8% | 41 | 2,900 | 63 | 13,444 | 7 | ||
| Freshworks freshworks.com Freshdesk 4%, Freshworks Freddy AI Agent 0% | 4% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 | |
| Zendesk AI zendesk.com Zendesk AI 2%, Zendesk for Customer Service 2%, Zendesk AI Agents 0% | 4% | 102 | 880 | 48 | 5,365,445 | $16,181 | 63 | 1 |
| Freshchat | 2% | 1,300 | 38 | |||||
| UChat uchat.au | 2% | 19 | ||||||
| TeamSupport teamsupport.com | 2% | 40 | 1,000 | 1 | 19,052 | 6 | ||
| Hyperleap AI hyperleap.ai | 2% | 5 | ||||||
| Fin AI Agent | 2% |
Google's top ten for the two searches hold 17 sites; 3 of them are among the sites the models cited here (chatbase.co, g2.com, zendesk.com). The first result for “best customer support chatbot platform” is twig.so.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support chatbot platform for a mid-market B2B company?”Paraphrase“Which conversational AI tool for customer service would you recommend to a mid-sized B2B company?”Comparative“What are the top customer support chatbot platforms and how do they differ?”Budget-constrained“What is the best customer support chatbot platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer support chatbot platform. What should we look at?”Negative“Which customer support chatbot platforms should I avoid or be cautious about?”
Claude Haiku 4.5TeamSupportno first choiceChangedagainst: IBM Watson, Microsoft Copilot, Salesforce EinsteinZendesk AItawk.tono first choiceagainst: Klarna's AI assistant, Lenovo's customer service chatbot, Lena
Three alternatives
Freshdesk, Halo AI, Intercom Fin AI AgentFour alternatives
Ada, Gorgias AI Agent, Intercom Fin AI Agent, TidioThree alternatives
HelpCrunch, Tidio, WalluGPT-5.4 miniIntercom Fin AI Agentagainst: Gorgias AI AgentZendesk for Customer ServiceChangedIntercom Fin AI Agentagainst: Salesforce Service CloudFreshdesk, Tidiono first choicenothing named
Two alternatives
Ada, Zendesk AIThree alternatives
HubSpot Service Hub, Intercom Fin AI Agent, Salesforce Service CloudSeven alternatives
Ada, Freshchat, Freshdesk, Gorgias AI Agent, HubSpot Service Hub, Tidio, Zendesk AITwo alternatives
Zoho Desk, Zoho SalesIQGemini 3.5 FlashIntercom Fin AI Agentagainst: TeamSupportIntercom Fin AI Agent, Zendesk AIChangedIntercom Fin AI Agenttawk.toagainst: Intercom Fin AI Agent, Zendesk AIno first choicenothing named
Four alternatives
Ada, Plain, Pylon, Zendesk AITwo alternatives
Freshdesk, HubSpot Service HubFive alternatives
Ada, Freshworks Freddy AI Agent, Gorgias AI Agent, Tidio, Zendesk AIFour alternatives
Botpress, Chatbase, Crisp, TidioPerplexity SonarIntercom Fin AI AgentIntercom Fin AI AgentHeldno first choiceTidiono first choiceagainst: Amazon Lex, Botpress, ChatGPT, Claude, Crisp, Gemini, IBM Watson Assistant, Rasa, Tidio
Five alternatives
Freshchat, Freshdesk, HubSpot Service Hub, TeamSupport, Zendesk AIFour alternatives
Drift, Freshdesk, HubSpot Service Hub, Zendesk AITwelve alternatives
Ada, Botpress, Cognigy, Dialogflow CX, Gorgias AI Agent, Intercom Fin AI Agent, Kore.ai, Rasa, Salesforce Agentforce for Service, Sobot AI Agents, Tidio Lyro, Zendesk AI AgentsFive alternatives
Chatbase, HubSpot Service Hub, LiveAgent, SalesIQ, Zoho DeskGrok 4.20Intercom Fin AI Agentagainst: Botpress, DriftIntercom Fin AI AgentHeldagainst: Cognigy, Kore.aiIntercom Fin AI Agent, Zendesk AITidiono first choiceagainst: BotStar, Botsify, ChatBot.com, Chatfuel, Crisp, DoNotPay, REVE Chat, UChat, Yellow.ai, Zendesk AI
Three alternatives
Freshchat, HubSpot Service Hub, Zendesk AIThree alternatives
Ada, Rasa, Zendesk AIFive alternatives
Ada, Amazon Lex, Glassix, Salesforce Einstein Bots, Zoho SalesIQFive alternatives
Bitrix24, Freshdesk, HubSpot Chatbot, OpenAssistantGPT, UChatMistral SmallFreshchat, Intercom Fin AI AgentIntercom Fin AI AgentChangedno first choiceTidio, UChatno first choiceagainst: Ada, Intercom Fin AI Agent, Salesforce Agentforce for Service, Zendesk AI Agents
Three alternatives
Botpress, Drift, Zendesk AIThree alternatives
Cognigy, Tidio, Zendesk AITwo alternatives
Freshdesk, HelpJetDeepSeek V4 FlashIntercom Fin AI AgentIntercom Fin AI AgentHeldagainst: Ada, Hyperleap AIIntercom Fin AI AgentTidioIntercom Fin AI Agentnothing named
Four alternatives
Freshchat, Freshdesk, TeamSupport, Zendesk AITwo alternatives
HappySupport, Zendesk AISeven alternatives
Ada, Freshdesk, Gorgias AI Agent, Kore.ai, Salesforce Agentforce for Service, Tidio, Zendesk AITwo alternatives
Chatbase, HelpJetFive alternatives
Freshchat, Freshdesk, Kore.ai, Salesforce Agentforce for Service, Zendesk AILlama 4 MaverickIntercom Fin AI AgentIntercom Fin AI AgentHeldno first choiceno first choiceno first choicenothing named
Three alternatives
Drift, TeamSupport, TidioTwo alternatives
Hyperleap AI, My AskAIQwen 3.7 FlashIntercom Fin AI AgentHyperleap AIChangedIntercom Fin AI Agent, TidioTidiono first choiceagainst: Botsify, ManyChat
Four alternatives
Kayako, Pylon, Salesforce Service Cloud, Zendesk AISix alternatives
Botpress, Drift, Intercom Fin AI Agent, Rasa, Zendesk AI Agents, Zendesk Sunshine ConversationsThree alternatives
Ada, Freshdesk, Zendesk AITwo alternatives
Chatbase, HubSpot Service HubKimi K2Intercom Fin AI Agentagainst: Drift, Help Scout, QualifiedIntercom Fin AI AgentHeldIntercom Fin AI Agentagainst: Drift, LivePersontawk.toagainst: Chatbaseno first choiceagainst: Bold360, BotStar, Helpshift, LivePerson, ManyChat, Zendesk AI
Three alternatives
Ada, Freshdesk, Zendesk AIFour alternatives
Cognigy, Drift, Kore.ai, Zendesk AIFive alternatives
Ada, Freshworks Freddy AI Agent, HubSpot Service Hub, Tidio, Zendesk AI AgentsThree alternatives
HubSpot Service Hub, OpenAssistantGPT, TidioFive alternatives
Ada, Chatbase, Quiq, Yellow.ai, Zendesk AIGLM 4.7 FlashXIntercom Fin AI Agentagainst: Zendesk AIIntercom Fin AI AgentHeldIntercom Fin AI Agent, Sobot AI AgentsTidiono first choiceagainst: Chatbase, Intercom Fin AI Agent, Landbot, WATI
One alternative
FreshdeskOne alternative
Zendesk AIFourteen alternatives
Ada, Amazon Lex, Botpress, Dialogflow, Freshchat, Glassix, Help Scout AI, Kore.ai, LiveChat, Tidio, UChat, Yellow.ai, Zendesk AI Agents, tawk.toFive alternatives
Boei, Chatbase, MobileMonkey, UChat, tawk.toMiniMax M2.5Freshdesk, Intercom Fin AI Agentagainst: DriftIntercom Fin AI AgentChangedagainst: TidioFreshdesk, Zendesk AIHubSpot Chatbot, tawk.tono first choicenothing named
One alternative
TeamSupportThree alternatives
Drift, Wonderchat, Zendesk AIFive alternatives
Ada, Chatbase, Forethought, Intercom Fin AI Agent, TidioThree alternatives
Chatbase, Tidio, UChatGPT-6 LunaIntercom Fin AI AgentFin AI AgentChangedno first choiceagainst: Salesforce Agentforce for ServiceTidiono first choiceagainst: Drift
Three alternatives
Agentforce for Service, HubSpot Service Hub, Zendesk AIOne alternative
Zendesk AITwo alternatives
Crisp, HubSpot Service HubMuse Glimmer 30BIntercom Fin AI Agentagainst: DriftIntercom Fin AI AgentHeldSobot AI Agentsagainst: Drift, Intercom Fin AI AgentTidiono first choiceagainst: Chatrace, Dialogflow, Engati, HubSpot Chatbot, WATI
Four alternatives
Ada CX, Fini, Pylon, Zendesk AIThree alternatives
Hyperleap AI, Pylon, Zendesk AI AgentsEight alternatives
Ada, Botpress, Freshchat, Freshworks Freddy AI Agent, Gorgias AI Agent, Richpanel, Tidio, Zendesk AIFive alternatives
HubSpot Breeze Customer Agent, LiveAgent, Lyro AI, ManyChat, tawk.toBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:24 | yes | 18 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:42 | yes | 4 | 8 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:03 | yes | 11 | 21 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:45 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:38 | yes | 10 | 12 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:08 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:59 | yes | 25 | 26 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:48 | yes | 6 | 4 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:55 | yes | 5 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:05 | yes | 20 | 46 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:41 | yes | 25 | 59 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:51 | yes | 10 | 26 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:30 | yes | 4 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:38 | yes | 14 | 20 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:37 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:54 | yes | 2 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:16 | no | 0 | 18 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:55 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:58 | yes | 5 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:53 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:36 | yes | 25 | 28 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:12 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:35 | yes | 5 | 13 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:36 | yes | 15 | 20 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:21 | yes | 25 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:11 | yes | 5 | 23 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:59 | yes | 4 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:25 | yes | 14 | 17 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:44 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:39 | yes | 6 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:06 | no | 0 | 17 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 16:49 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:16 | yes | 5 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:25 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:45 | yes | 25 | 33 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:07 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:52 | yes | 5 | 18 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:49 | yes | 15 | 51 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:05 | yes | 25 | 68 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:09 | yes | 10 | 19 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:37 | yes | 7 | 18 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:18 | yes | 14 | 32 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:11 | yes | 9 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:33 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:42 | yes | 8 | 18 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:25 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:33 | yes | 5 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:19 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:52 | yes | 17 | 23 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:44 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:19 | yes | 5 | 36 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:30 | yes | 10 | 34 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:00 | yes | 25 | 74 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:08 | yes | 5 | 17 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:28 | yes | 3 | 8 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:46 | yes | 15 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:03 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:28 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:06 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 15:22 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:14 | yes | 5 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:40 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:55 | yes | 24 | 47 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:42 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:00 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:22 | yes | 15 | 27 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:49 | no | 0 | 15 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:06 | no | 0 | 19 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:04 | yes | 2 | 15 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:49 | yes | 13 | 19 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:59 | yes | 18 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:24 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:42 | yes | 11 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 08:41 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:50 | yes | 20 | 15 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:06 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:33 | yes | 25 | 18 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:12 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:11 | yes | 10 | 32 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:39 | yes | 14 | 14 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:54 | yes | 23 | 35 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:21 | yes | 10 | 32 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:33 | yes | 1 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:36 | yes | 23 | 29 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Fin read as Intercom Fin AI Agent
Fin (Intercom) read as Intercom Fin AI Agent
Fin by Intercom read as Intercom Fin AI Agent
Freshworks (Freshchat / Freddy AI) read as Freshworks Freddy AI Agent
Freshworks (Freshchat/Freshdesk) read as Freshworks Freddy AI Agent
Freshworks (Freshdesk) read as Freshworks Freddy AI Agent
Gorgias read as Gorgias AI Agent
HubSpot read as HubSpot Service Hub
HubSpot (Breeze Customer Agent) read as HubSpot Service Hub
HubSpot Chatbot Builder read as HubSpot Chatbot
HubSpot Customer Agent read as HubSpot Breeze Customer Agent
HubSpot's Breeze Customer Agent read as HubSpot Breeze Customer Agent
Intercom read as Intercom Fin AI Agent
Intercom (Fin AI) read as Intercom Fin AI Agent
Intercom (Fin) read as Intercom Fin AI Agent
Intercom (specifically Fin AI) read as Intercom Fin AI Agent
Intercom (with Fin AI Agent) read as Intercom Fin AI Agent
Intercom (with Fin AI) read as Intercom Fin AI Agent
Intercom (with its Fin AI chatbot) read as Intercom Fin AI Agent
Intercom Fin read as Intercom Fin AI Agent
Intercom with Fin AI Agent read as Intercom Fin AI Agent
Salesforce read as Salesforce Agentforce for Service
Salesforce Agentforce read as Salesforce Agentforce for Service
Salesforce Agentforce (Einstein Bots) read as Salesforce Agentforce for Service
ServiceNow read as ServiceNow Customer Service Management
Sobot read as Sobot AI Agents
Zendesk read as Zendesk AI
Zendesk (AI Agents / Answer Bot) read as Zendesk AI
Zendesk (Answer Bot / Autonomi) read as Zendesk AI
Zendesk (with AI Agents) read as Zendesk AI
Zendesk (with AI) read as Zendesk AI
Zendesk (with Answer Bot/AI) read as Zendesk AI
Unresolved, counted raw
Agentforce for Service
Bold360
Chatrace
Claude AI
Dialogflow CX
GPT
GPT-4
Google Cloud Dialogflow
Help Scout AI
Klarna's AI assistant
Lenovo's customer service chatbot, Lena
Lyro AI
OpenAI
Pi
Poe
SalesIQ
SnatchBot
Wallu
Discontinued, still offered
No shut-down product was recommended here.