Customer support and helpdesk
Asked as “customer support and helpdesk platform”, and as “helpdesk and customer support software”, on behalf of a mid-market B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
37%
Contested · Freshdesk 22%
37Zendesk Support Suite22Freshdesk15Zoho Desk26others
37% of first choices, contested.
Since October 2026▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.Zendesk Support Suite held the lead, +4 points on 33%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk25%Contested▼−6Since October 2026: 31% → 25%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-market
Zendesk Support Suite37%Contested▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.This pageEnterpriseZendesk Support Suite51%Clear leader▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.Standing →
Freshdesk25%Contested▼−6Since October 2026: 31% → 25%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-marketZendesk Support Suite37%Contested▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.This pageEnterpriseZendesk Support Suite51%Clear leader▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Zendesk Support Suite37%23%73endorsed leader▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.33% → 37%
Zendesk Support Suite37%23%73endorsed leader▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.33% → 37%02Freshdesk22%11%76accepted challenger▼−5Since October 2026: 27% → 22%, −5 points. Inside the 11-point floor: within noise.27% → 22%
Freshdesk22%11%76accepted challenger▼−5Since October 2026: 27% → 22%, −5 points. Inside the 11-point floor: within noise.27% → 22%03
Zoho Desk15%0%44accepted challenger▲+3Since October 2026: 12% → 15%, +3 points. Inside the 11-point floor: within noise.12% → 15%
Zoho Desk15%0%44accepted challenger▲+3Since October 2026: 12% → 15%, +3 points. Inside the 11-point floor: within noise.12% → 15%04
TeamSupport7%0%14accepted challenger▼−7Since October 2026: 14% → 7%, −7 points. Inside the 11-point floor: within noise.14% → 7%
TeamSupport7%0%14accepted challenger▼−7Since October 2026: 14% → 7%, −7 points. Inside the 11-point floor: within noise.14% → 7%05
HubSpot Service Hub2%8%48accepted challenger▼−1Since October 2026: 3% → 2%, −1 point. Inside the 11-point floor: within noise.3% → 2%
HubSpot Service Hub2%8%48accepted challenger▼−1Since October 2026: 3% → 2%, −1 point. Inside the 11-point floor: within noise.3% → 2%06
Intercom2%16%55accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Intercom2%16%55accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
12
Salesforce Service Cloud0%43%42criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Salesforce Service Cloud0%43%42criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Gorgias0%28%25criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Gorgias0%28%25criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
HelpDesk by LiveChat0%23%13accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
HelpDesk by LiveChat0%23%13accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%07
Help Scout0%9%43accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Help Scout0%9%43accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%09
Front0%9%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Front0%9%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%08
Jira Service Management0%8%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Jira Service Management0%8%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
All fifteen head-to-head pages: the top six products, each against each
Zendesk Support Suite vs HubSpot Service HubZendesk Support Suite vs IntercomFreshdesk vs Zoho DeskFreshdesk vs TeamSupportFreshdesk vs HubSpot Service HubFreshdesk vs IntercomZoho Desk vs TeamSupportZoho Desk vs HubSpot Service HubZoho Desk vs IntercomTeamSupport vs HubSpot Service HubTeamSupport vs IntercomHubSpot Service Hub vs Intercom
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Zendesk Support Suite37%
Zendesk Support Suite37%02Freshdesk22%
Freshdesk22%03Zoho Desk15%
Zoho Desk15%04TeamSupport7%
TeamSupport7%05HubSpot Service Hub2%
HubSpot Service Hub2%06Intercom2%
Intercom2%07Help Scout0%
Help Scout0%08Jira Service Management0%
Jira Service Management0%09Front0%
Front0%10Gorgias0%
Gorgias0%11HelpDesk by LiveChat0%
HelpDesk by LiveChat0%12Salesforce Service Cloud0%
Salesforce Service Cloud0%What they warned about
Seven of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk Support Suite23%
17 of 73 labels negative · 12 of 14 models · 6 hard negative
“Zendesk instances have been repeatedly implicated in large third-party breaches... "We had the most horrendous support experience with Zendesk."” Muse Glimmer 30B, negative prompt
Salesforce Service Cloud43%
18 of 42 labels negative · 10 of 14 models · 3 hard negative
“platforms to avoid or be cautious about include Zendesk, Salesforce Service Cloud, and SolarWinds for small teams” Llama 4 Maverick, negative prompt
Gorgias28%
7 of 25 labels negative · 7 of 14 models · 1 hard negative
“Gorgias and Re:amaze for B2B SaaS support with no ecommerce workflows” Llama 4 Maverick, negative prompt
Intercom16%
9 of 55 labels negative · 7 of 14 models · 1 hard negative
“Avoid if budget is ultra-tight: Enterprise tools like Zendesk or Intercom, which scale expensively.” Grok 4.20, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
71 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 752 links across 196 sites, every framing counted. Ranked by the number of answers carrying the site or page. 3 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
47 answers · 87 citations · 12 models
vendor site · Desk36527 answers · 30 citations · 11 models
vendor site · Capterra25 answers · 40 citations · 10 models
vendor site · Intercom23 answers · 30 citations · 7 models
vendor site · Supportbench19 answers · 27 citations · 9 models
vendor site · Rework19 answers · 19 citations · 8 models
14 answers · 14 citations · 8 models
12 answers · 33 citations · 6 models
vendor site · Zapier12 answers · 13 citations · 6 models
vendor site · HubSpot12 answers · 12 citations · 8 models
vendor site · Software Advice11 answers · 12 citations · 7 models
vendor site · Gorgias9 answers · 17 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
25 answers · 10 models
18 answers · 8 models
17 answers · 7 models
15 answers · 10 models
13 answers · 5 models
12 answers · 6 models
12 answers · 8 models
12 answers · 6 models
11 answers · 6 models
11 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support and helpdesk platform”, “customer support and helpdesk platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Zendesk Support Suite zendesk.com | 37% | 182 | 30 | 2 | 5,365,445 | $16,181 | 63 |
| Freshworks freshworks.com Freshdesk 22%, Freshservice 0% | 22% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 |
| Zoho parent site Zoho Desk 15% | 15% | 167 | 8,100 | 105 | |||
| TeamSupport teamsupport.com | 7% | 40 | 1,000 | 1 | 19,052 | 6 | |
| Supportbench supportbench.com | 7% | 49 | |||||
| HubSpot parent site HubSpot Service Hub 2% | 2% | 285 | 368,000 | 9,776 | |||
| Intercom intercom.com | 2% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 |
| osTicket osticket.com | 2% | 4 | |||||
| Chatwoot chatwoot.com | 2% | 6 | |||||
| Open HelpDesk | 2% |
Google's top ten for the two searches hold 18 sites; 2 of them are among the sites the models cited here (gorgias.com, zapier.com). The first result for “best customer support and helpdesk platform” is proprofsdesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support and helpdesk platform for a mid-market B2B company?”Paraphrase“Which helpdesk and customer support software would you recommend to a mid-sized B2B company?”Comparative“What are the top customer support and helpdesk platforms and how do they differ?”Budget-constrained“What is the best customer support and helpdesk platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer support and helpdesk platform. What should we look at?”Negative“Which customer support and helpdesk platforms should I avoid or be cautious about?”
Claude Haiku 4.5FreshdeskFreshdesk, TeamSupportChangedIntercomFreshdeskno first choiceagainst: SolarWinds Web Help Desk
Four alternatives
Intercom, Kustomer, TeamSupport, Zendesk Support SuiteFour alternatives
Help Scout, HubSpot Service Hub, Zendesk Support Suite, Zoho DeskSix alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Zendesk Support Suite, Zoho DeskFour alternatives
Help Scout, LiveAgent, Zammad, Zoho DeskGPT-5.4 miniZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteZoho Deskagainst: HelpDesk by LiveChatno first choiceagainst: Freshdesk, Intercom, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
Freshdesk, Intercom, Salesforce Service CloudFive alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Pylon, TeamSupportSeven alternatives
Freshdesk, Front, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service CloudThree alternatives
Freshdesk, LiveAgent, TidioGemini 3.5 FlashZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteZoho Deskagainst: Zendesk Support SuiteZendesk Support Suiteagainst: Google Groups, Salesforce Service Cloudagainst: Gorgias, HubSpot Service Hub, Kayako, Salesforce Service Cloud, Spiceworks Help Desk, Zendesk Support Suite
Four alternatives
Freshdesk, Front, HubSpot Service Hub, IntercomFour alternatives
Freshdesk, Front, HubSpot Service Hub, IntercomSix alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service CloudSix alternatives
Freshdesk, Hiver, HubSpot Service Hub, LiveAgent, Zammad, osTicketTwo alternatives
Freshdesk, IntercomPerplexity SonarZendesk Support SuiteFreshdeskChangedagainst: IntercomZendesk Support Suiteagainst: Jira Service Management, ServiceNowZoho Deskagainst: Spiceworks Help Deskno first choiceagainst: HelpDesk by LiveChat, Intercom, LiveChat, Salesforce Service Cloud, Zendesk Support Suite
Three alternatives
Freshdesk, Intercom, PlainFour alternatives
HubSpot Service Hub, Supportbench, TeamSupport, Zendesk Support SuiteSeven alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zoho DeskThree alternatives
Freshdesk, Help Scout, LiveAgentGrok 4.20Zendesk Support SuiteZendesk Support SuiteHeldagainst: Help Scout, Oracle NetSuite, Salesforce Service Cloud, ServiceNow, Zammadno first choiceZoho Deskagainst: Intercom, Zendesk Support SuiteZendesk Support Suiteagainst: Help Scout, Remedy, Salesforce Service Cloud, ServiceNowagainst: Gladly, Gorgias, HelpDesk by LiveChat, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support Suite
Seven alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service Cloud, TeamSupport, Zoho DeskTwo alternatives
Freshdesk, TeamSupportEight alternatives
Freshdesk, Help Scout, Hiver, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support Suite, Zoho DeskFour alternatives
Freshdesk, Help Scout, HubSpot Service Hub, TidioTwo alternatives
Freshdesk, Zoho DeskMistral SmallTeamSupportno first choiceChangedno first choiceFreshdesk, Zendesk Support Suiteno first choiceagainst: Gladly, Gorgias, Kayako, LiveChat, Salesforce Service Cloud, SolarWinds Service Desk, SparrowDesk
Four alternatives
Freshdesk, Intercom, Salesforce Service Cloud, Zendesk Support SuiteThree alternatives
HelpCrunch, HelpDesk by LiveChat, HubSpot Service HubDeepSeek V4 FlashIntercomZendesk Support SuiteChangedagainst: Salesforce Service CloudZendesk Support SuiteZoho Deskno first choiceagainst: Help Scout, Salesforce Service Cloud, ServiceNowagainst: Asana, Freshdesk, HubSpot Service Hub, Salesforce Service Cloud, ServiceTitan, Verint, Zendesk Support Suite
Five alternatives
Freshdesk, HubSpot Service Hub, Pylon, Supportbench, Zendesk Support SuiteFour alternatives
Freshdesk, HubSpot Service Hub, Intercom, Zoho DeskSix alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service CloudFour alternatives
Freshdesk, Help Scout, LiveAgent, TidioLlama 4 MaverickSupportbenchSupportbenchHeldno first choiceFreshdeskno first choiceagainst: Gorgias, LiveChat, Re:amaze, Salesforce Service Cloud, SolarWinds, Zendesk Support Suite
Six alternatives
ClearFeed, Freshdesk, Front, HubSpot Service Hub, Intercom, Zendesk Support SuiteSeven alternatives
Freshdesk, Help Scout, Intercom, Jira Service Management, Pylon, Zendesk Support Suite, Zoho DeskTwo alternatives
Tidio, Zoho DeskQwen 3.7 FlashZendesk Support SuiteZendesk Support SuiteHeldagainst: IntercomFreshdesk, Zendesk Support SuiteHubSpot Service Hubagainst: Zendesk Support Suiteno first choiceagainst: Freshdesk, Zendesk Support Suiteagainst: Freshdesk, HubSpot Service Hub, Zendesk Support Suite
Three alternatives
Freshdesk, Help Scout, IntercomFour alternatives
Freshdesk, Help Scout, Jira Service Management, Zoho DeskThree alternatives
Help Scout, HubSpot Service Hub, IntercomFour alternatives
Freshdesk, Front, Jira Service Management, Zoho DeskKimi K2TeamSupportagainst: IntercomFreshdesk, Zendesk Support SuiteChangedZendesk Support SuiteFreshdesk, Zoho Deskno first choiceagainst: Freshdesk, Gorgias, LiveChat, RingCentral Contact Center, Salesforce Service Cloud, Zendesk Support Suite
Four alternatives
Freshdesk, HubSpot Service Hub, Zendesk Support Suite, Zoho DeskThree alternatives
HubSpot Service Hub, TeamSupport, Zoho DeskFour alternatives
Freshdesk, Gorgias, Help Scout, IntercomThree alternatives
Help Scout, LiveAgent, TidioGLM 4.7 FlashXFreshdeskZendesk Support SuiteChangedFreshdesk, Zendesk Support SuiteChatwoot, Frappe Helpdesk, Open HelpDesk, osTicketagainst: Intercom, Zendesk Support SuiteZendesk Support Suiteagainst: Frappe Helpdesk, Gladly, Gorgias, HubSpot with AI, Salesforce Service Cloud with AI Agentforce, Zammad, Zendesk Support Suite
Four alternatives
HelpDesk by LiveChat, Intercom, Zendesk Support Suite, Zoho DeskFour alternatives
Freshdesk, Freshservice, Intercom, Zoho DeskSix alternatives
Gorgias, Help Scout, Intercom, Salesforce Service Cloud, ServiceNow, Zoho DeskFive alternatives
Freshdesk, Help Scout, HubSpot Service Hub, Tidio, Zoho DeskThree alternatives
Freshdesk, HubSpot Service Hub, Intercom EssentialMiniMax M2.5TeamSupportFreshdesk, Zendesk Support SuiteChangedZendesk Support SuiteZoho DeskZendesk Support Suiteagainst: Freshdesk, Help Scout, Kayako, Microsoft Dynamics 365 Customer Service, Zendesk Support Suite
Three alternatives
Freshservice, Zendesk Support Suite, Zoho DeskTwo alternatives
Intercom, SupportbenchSix alternatives
Freshdesk, HubSpot Service Hub, Jira Service Management, LiveAgent, ServiceNow, Zoho DeskFour alternatives
Crisp, Desk365, Freshdesk, TidioFour alternatives
Freshdesk, Help Scout, HubSpot Service Hub, IntercomGPT-6 LunaZendesk Support SuiteZendesk Support SuiteHeldagainst: Salesforce Service CloudZendesk Support Suiteagainst: Salesforce Service CloudZoho Deskno first choiceagainst: Intercom, Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support Suite
Three alternatives
HubSpot Service Hub, Intercom, Salesforce Service CloudThree alternatives
Freshdesk, HubSpot Service Hub, IntercomSix alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Jira Service ManagementOne alternative
FreshdeskMuse Glimmer 30BSupportbenchSupportbenchHeldno first choiceagainst: ServiceNowFreshdeskFreshdeskagainst: Crisp, Drift, Freshdesk, Front, Gladly, Gorgias, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite, mHelpDesk
Six alternatives
Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support Suite, Zoho DeskFour alternatives
Freshdesk, HubSpot Service Hub, Zendesk Support Suite, Zoho DeskEight alternatives
Freshdesk, Gorgias, Help Scout, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support Suite, Zoho DeskThree alternatives
Help Scout, HubSpot Service Hub, Zoho DeskTwo alternatives
Intercom, Zendesk Support SuiteBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:49 | yes | 17 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:17 | yes | 4 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:10 | no | 0 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 13:36 | yes | 10 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:39 | yes | 10 | 15 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:08 | yes | 5 | 24 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:40 | yes | 24 | 33 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:52 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:12 | yes | 5 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:19 | yes | 19 | 43 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:26 | yes | 15 | 71 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:17 | yes | 10 | 38 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:18 | yes | 4 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:07 | yes | 13 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:08 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:17 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:59 | no | 0 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 08:35 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:25 | yes | 5 | 12 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:07 | no | 0 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:37 | yes | 20 | 36 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:12 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:22 | yes | 5 | 22 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:14 | yes | 14 | 31 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:53 | yes | 14 | 40 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:37 | yes | 10 | 26 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:30 | yes | 5 | 20 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:49 | yes | 13 | 24 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:39 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:24 | yes | 1 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:47 | no | 0 | 16 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 10:05 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:36 | yes | 5 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:07 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:03 | yes | 25 | 29 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:42 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:15 | yes | 10 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:40 | yes | 10 | 40 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:25 | yes | 19 | 71 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:31 | yes | 24 | 90 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:11 | yes | 8 | 30 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:00 | yes | 12 | 27 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:16 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:23 | yes | 1 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:57 | yes | 9 | 22 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 13:41 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:21 | yes | 10 | 18 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:01 | yes | 5 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:19 | yes | 14 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:38 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:46 | no | 0 | 33 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:18 | yes | 9 | 17 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:53 | yes | 10 | 106 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:15 | yes | 5 | 30 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:10 | yes | 2 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:07 | yes | 14 | 25 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:14 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:37 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:45 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 08:49 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:28 | yes | 5 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:36 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:45 | yes | 20 | 36 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:40 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:55 | no | 0 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:17 | yes | 15 | 43 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:23 | yes | 23 | 81 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:18 | no | 0 | 20 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:47 | yes | 4 | 16 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:39 | yes | 15 | 25 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:37 | yes | 18 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:50 | yes | 0 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:23 | yes | 3 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:48 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:32 | yes | 5 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:08 | yes | 5 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:16 | yes | 21 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:02 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:40 | yes | 20 | 38 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:07 | yes | 25 | 30 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:35 | yes | 15 | 27 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:24 | no | 0 | 22 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:13 | yes | 3 | 19 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:13 | yes | 23 | 46 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Freshworks read as Freshdesk
HubSpot read as HubSpot Service Hub
Zendesk read as Zendesk Support Suite
Zendesk Suite read as Zendesk Support Suite
Zendesk for Service read as Zendesk Support Suite
Unresolved, counted raw
Google Groups
HubSpot with AI
Intercom Essential
NinjaOne
Open HelpDesk
Remedy
Salesforce Service Cloud with AI Agentforce
TeamViewer Remote Support
ThriveDesk
Discontinued, still offered
No shut-down product was recommended here.