Customer feedback and surveys
Asked as “customer feedback and survey platform”, and as “NPS and customer experience survey tool”, on behalf of a mid-market B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
45%
Clear leader
45CustomerGauge19Google Forms09Survicate28others
45% of first choices, clear leader.
Since October 2026▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.CustomerGauge held the lead, +21 points on 24%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
SurveyMonkey15%Contested↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.Standing →Mid-market
CustomerGauge45%Clear leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.This pageEnterprise
Qualtrics CustomerXM42%Clear leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.Standing →
SurveyMonkey15%Contested↗new leaderNew leader since October 2026: SurveyMonkey (15%) replaces Google Forms (17% then, 14% now), 1 point clear, inside the 11-point floor.Standing →Mid-marketCustomerGauge45%Clear leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.This pageEnterpriseQualtrics CustomerXM42%Clear leader▲+1Since October 2026: 41% → 42%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01CustomerGauge45%10%31endorsed leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.24% → 45%
CustomerGauge45%10%31endorsed leader▲+21Since October 2026: 24% → 45%, +21 points. Past the 11-point floor: movement.24% → 45%02
Google Forms Lab in the set19%26%31criticized challenger▲+3Since October 2026: 16% → 19%, +3 points. Inside the 11-point floor: within noise.16% → 19%
Google Forms Lab in the set19%26%31criticized challenger▲+3Since October 2026: 16% → 19%, +3 points. Inside the 11-point floor: within noise.16% → 19%03
Survicate9%0%25accepted challenger▲+4Since October 2026: 5% → 9%, +4 points. Inside the 11-point floor: within noise.5% → 9%
Survicate9%0%25accepted challenger▲+4Since October 2026: 5% → 9%, +4 points. Inside the 11-point floor: within noise.5% → 9%04SurveyMonkey6%33%63criticized challenger▲+1Since October 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise.5% → 6%
SurveyMonkey6%33%63criticized challenger▲+1Since October 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise.5% → 6%05
Zonka Feedback2%0%24accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Zonka Feedback2%0%24accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%06
AskNicely2%6%17accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
AskNicely2%6%17accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%Show the eight products at 0%, ordered by negative rate
14
Medallia Experience Cloud0%44%32criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Medallia Experience Cloud0%44%32criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12Qualtrics CustomerXM0%43%54criticized challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
Qualtrics CustomerXM0%43%54criticized challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%13
Delighted0%33%18criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Delighted0%33%18criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%09
Typeform0%32%50criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Typeform0%32%50criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%11
Jotform0%23%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Jotform0%23%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Canny0%17%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Canny0%17%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%08
Hotjar0%12%17accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Hotjar0%12%17accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%07
SurveySparrow0%0%29accepted challenger▼−5Since October 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise.5% → 0%
SurveySparrow0%0%29accepted challenger▼−5Since October 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise.5% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Google Forms is made by Google, whose model Gemini 3.5 Flash is in the set. On the four share prompts that model made it the first choice zero times of 4; the other thirteen models nine times of 52. Lab treatment is defined on the method page; the row is marked, not excluded.
All fifteen head-to-head pages: the top six products, each against each
CustomerGauge vs Zonka FeedbackCustomerGauge vs AskNicelyGoogle Forms vs SurvicateGoogle Forms vs SurveyMonkeyGoogle Forms vs Zonka FeedbackGoogle Forms vs AskNicelySurvicate vs SurveyMonkeySurvicate vs Zonka FeedbackSurvicate vs AskNicelySurveyMonkey vs Zonka FeedbackSurveyMonkey vs AskNicelyZonka Feedback vs AskNicely
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708091011121314Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01CustomerGauge45%
CustomerGauge45%02Google Forms19%
Google Forms19%03Survicate9%
Survicate9%04SurveyMonkey6%
SurveyMonkey6%05Zonka Feedback2%
Zonka Feedback2%06AskNicely2%
AskNicely2%07SurveySparrow0%
SurveySparrow0%08Hotjar0%
Hotjar0%09Typeform0%
Typeform0%10Canny0%
Canny0%11Jotform0%
Jotform0%12Qualtrics CustomerXM0%
Qualtrics CustomerXM0%13Delighted0%
Delighted0%14Medallia Experience Cloud0%
Medallia Experience Cloud0%What they warned about
Six of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
SurveyMonkey33%
21 of 63 labels negative · 13 of 14 models · 5 hard negative
“Platforms to Generally Avoid ... SurveyMonkey (Free Tier): While a market leader, their free tier is extremely limited” MiniMax M2.5, negative prompt
Qualtrics CustomerXM43%
23 of 54 labels negative · 12 of 14 models · 2 hard negative
“Verdict: Avoid these unless you are an enterprise organization with a dedicated CX budget” Gemini 3.5 Flash, negative prompt
Typeform32%
16 of 50 labels negative · 11 of 14 models · 6 hard negative
“BlockSurvey notes a 2018 security incident: "In 2018-June 27, the Spanish online survey firm's day – Typeform realized a security breach"” Muse Glimmer 30B, negative prompt
Medallia Experience Cloud44%
14 of 32 labels negative · 8 of 14 models · 1 hard negative
“Verdict: Avoid these unless you are an enterprise organization with a dedicated CX budget” Gemini 3.5 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
72 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 812 links across 228 sites, every framing counted. Ranked by the number of answers carrying the site or page. 19 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · CustomerGauge29 answers · 79 citations · 12 models
vendor site · Capterra17 answers · 39 citations · 8 models
vendor site · Guideflow16 answers · 23 citations · 8 models
vendor site · SurveySparrow16 answers · 21 citations · 8 models
vendor site · GetApp14 answers · 24 citations · 8 models
12 answers · 25 citations · 7 models
12 answers · 12 citations · 8 models
vendor site · SurveySensum12 answers · 12 citations · 8 models
vendor site · Zonka Feedback11 answers · 12 citations · 5 models
vendor site · HubSpot11 answers · 11 citations · 5 models
vendor site · Typeform10 answers · 13 citations · 5 models
10 answers · 11 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
22 answers · 10 models
13 answers · 7 models
12 answers · 8 models
8 answers · 4 models
8 answers · 8 models
8 answers · 8 models
7 answers · 7 models
7 answers · 7 models
7 answers · 7 models
7 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer feedback and survey platform”, “customer feedback and survey platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| CustomerGauge customergauge.com | 45% | 99 | 210 | 0 | 22,116 | $254 | 17 | |
| Google parent site Google Forms 19% | 19% | 91 | 1,830,000 | 15,495 | ||||
| Survicate survicate.com | 9% | 59 | 720 | 8 | 23,066 | 0 | 6 | |
| Tally tally.so | 9% | 14 | 40,500 | 10,358 | 32,871 | 0 | ||
| SurveyMonkey surveymonkey.com | 6% | 214 | 165,000 | 2,023 | 1,683,535 | $500 | 106 | 2 |
| Alchemer alchemer.com | 6% | 34 | 8,100 | 1,852 | 133,572 | $178 | 83 | |
| Zonka Feedback zonkafeedback.com | 2% | 46 | 140 | 2 | 56,668 | 0 | 3 | |
| AskNicely asknicely.com | 2% | 27 | 1,300 | 4 | 3,070 | 5 | ||
| Retently retently.com | 2% | 11 | 320 | 24,333 | 5,524 | 1 | ||
| SurveySparrow surveysparrow.com | 0% | 74 | 1,900 | 17 | 246,819 | 43 | 1 |
Google's top ten for the two searches hold 15 sites; 4 of them are among the sites the models cited here (g2.com, surveysensum.com, surveysparrow.com, zonkafeedback.com). The first result for “best customer feedback and survey platform” is surveysparrow.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer feedback and survey platform for a mid-market B2B company?”Paraphrase“Which NPS and customer experience survey tool would you recommend to a mid-sized B2B company?”Comparative“What are the top customer feedback and survey platforms and how do they differ?”Budget-constrained“What is the best customer feedback and survey platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a customer feedback and survey platform. What should we look at?”Negative“Which customer feedback and survey platforms should I avoid or be cautious about?”
Claude Haiku 4.5AlchemerCustomerGaugeChangedno first choiceGoogle Formsno first choiceagainst: Delighted, Mentimeter, SurveyMonkey, Typeform
Five alternatives
CustomerGauge, Perspective AI, Retently, SurveyMonkey, Zonka FeedbackThree alternatives
Retently, SurveySparrow, Zonka FeedbackSix alternatives
Qualtrics CustomerXM, SurveyMonkey, SurveySparrow, Survicate, Typeform, Zonka FeedbackFour alternatives
Jotform, ProProfs Survey Maker, QuestionPro, SurveySparrowGPT-5.4 miniAlchemerSurvicateChangedSurveyMonkeyagainst: Delighted, Google FormsTallyagainst: Jotform, SurveyMonkey, Typeformno first choiceagainst: Capterra, Trustpilot
Two alternatives
Qualtrics CustomerXM, SurveyMonkeyThree alternatives
AskNicely, Qualtrics CustomerXM, SurveySparrowFive alternatives
Jotform, Medallia Experience Cloud, Microsoft Forms, Qualtrics CustomerXM, TypeformOne alternative
Google FormsGemini 3.5 FlashCustomerGaugeagainst: Qualtrics CoreXMCustomerGaugeHeldagainst: Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkeyQualtrics CustomerXMTallyagainst: Typeformno first choiceagainst: Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Typeformagainst: CashCrate, Medallia Experience Cloud, Qualtrics CustomerXM, Sprinklr, Survey Voices
Four alternatives
Alchemer, Questback, QuestionPro CX, SurvicateFour alternatives
AskNicely, Delighted, Retently, SurvicateSeven alternatives
Delighted, Google Forms, Medallia Experience Cloud, Pendo, SurveyMonkey, Survicate, TypeformFive alternatives
Delighted, Formbricks, Google Forms, Jotform, SurvicatePerplexity SonarCustomerGaugeagainst: Qualtrics CustomerXM, SurveyMonkey, TypeformCustomerGaugeHeldSurveyMonkeyagainst: Google Forms, JotformGoogle Formsno first choiceagainst: Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Trustpilot, Typeform
Two alternatives
GetFeedback, HubSpot Service HubThree alternatives
HubSpot Customer Feedback, Survicate, Zonka FeedbackTen alternatives
Canny, Hotjar, HubSpot Service Hub, InMoment, Medallia Experience Cloud, Mopinion, Qualtrics CustomerXM, Trustpilot, Typeform, Zendesk SurveysThree alternatives
Hotjar, SurveyMonkey, TypeformGrok 4.20CustomerGaugeagainst: Hotjar, TypeformCustomerGaugeHeldagainst: Qualtrics CoreXM, SurveyMonkeyno first choiceGoogle Forms, SurveyMonkeyagainst: Delighted, Qualtrics CustomerXM, TypeformSurvicateagainst: CustomerGauge, Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, Typeformagainst: Alchemer, Birdeye, Google Forms, Podium, Qualtrics CustomerXM, SurveyLama, SurveyMonkey, Typeform, Zoho Survey
Six alternatives
AskNicely, Medallia Experience Cloud, Qualtrics CustomerXM, QuestionPro, SurveyMonkey, Zonka FeedbackThree alternatives
AskNicely, SurveySparrow, Zonka FeedbackSix alternatives
CustomerGauge, Hotjar, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, TypeformTwo alternatives
Jotform, SendPulseFive alternatives
Hotjar, HubSpot Service Hub, Jotform, Pendo, SurveyMonkeyMistral SmallCustomerGaugeagainst: SurveyMonkeyCustomerGauge, RetentlyChangedno first choiceGoogle Formsno first choiceagainst: AskNicely, CustomerGauge, Delighted, Google Forms, Medallia Experience Cloud, Qualtrics CustomerXM, Retently, SurveyMonkey, Typeform
Two alternatives
Qualtrics CustomerXM, SurveySparrowTwo alternatives
SurveySparrow, SurvicateThree alternatives
NoteForms, SurveyMonkey, forms.appDeepSeek V4 FlashCustomerGaugeagainst: Qualtrics CustomerXMSurvicateChangedagainst: CustomerGauge, Delightedno first choiceGoogle FormsCustomerGauge, Zonka Feedbackagainst: Medallia Experience Cloud, SurveyMonkeyagainst: Chattermill, Enterpret, InMoment, Medallia Experience Cloud, Pendo, Pinecone Research, Qmee, Qualtrics CustomerXM, SurveyMonkey, Typeform, User Interviews
Six alternatives
Refiner, SurveyMonkey, SurveySparrow, Survicate, Typeform, Zonka FeedbackTwo alternatives
HubSpot's native NPS, RetentlyNine alternatives
Google Forms, Hotjar, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, SurveySparrow, Survicate, Typeform, Zonka FeedbackThree alternatives
SurveyMonkey, SurveySparrow, SurvicateOne alternative
Qualtrics CustomerXMLlama 4 MaverickCustomerGaugeno first choiceChangedno first choiceSurveyMonkeyno first choiceagainst: Canny, Qualtrics CustomerXM, SurveyMonkey, Typeform
Four alternatives
Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, Zonka FeedbackTwo alternatives
Google Forms, SurveySparrowQwen 3.7 FlashCustomerGaugeCustomerGaugeHeldagainst: Medallia Experience Cloud, Qualtrics CustomerXMno first choiceTallyno first choiceagainst: Excel trackers, Mailchimp forms, Medallia Experience Cloud, Qualtrixagainst: Hotjar, Jotform, Medallia Experience Cloud, Pinion, Qualtrics CustomerXM, Survey Junkie, SurveyMonkey
Seven alternatives
Alchemer, Canny, GetFeedback, Qualtrics CustomerXM, SurveyMonkey, Typeform, UserVoiceFour alternatives
AskNicely, Satismeter, SurveySparrow, Zonka FeedbackFour alternatives
AskNicely, Canny, Hotjar, Qualtrics CustomerXMTwo alternatives
Google Forms, SurveyMonkeyKimi K2CustomerGaugeagainst: GetFeedbackCustomerGaugeHeldno first choiceGoogle Formsagainst: SurveyMonkeyno first choiceagainst: Medallia Experience Cloud, Qualtrics CustomerXMagainst: Prime Opinion, Survey Junkie, SurveyMonkey, SurveyPop, Surveybyte, The Panel Station, Trustpilot
Two alternatives
Qualtrics CustomerXM, SurveySparrowThree alternatives
Qualtrics CustomerXM, SurveySensum, SurveySparrowEight alternatives
Alchemer, Delighted, Google Forms, Jotform, Qualtrics CustomerXM, SurveyMonkey, Survicate, TypeformThree alternatives
Tally, Typeform, Zoho SurveyFour alternatives
AskNicely, Chattermill, Survicate, UnwrapGLM 4.7 FlashXCustomerGauge, SurveyMonkeyCustomerGaugeChangedagainst: Qualtrics CustomerXMno first choiceGoogle Formsno first choiceagainst: Mechanical Turk, Survey Junkie, Swagbucks
Three alternatives
Qualtrics CustomerXM, Typeform, Zonka FeedbackThree alternatives
SurveyMonkey, SurveySparrow, SurvicateSeven alternatives
Jotform, LimeSurvey, SurveyMars, SurveyMonkey, SurveySparrow, Tally, TypeformMiniMax M2.5CustomerGaugeagainst: Qualtrics CustomerXMSurvicateChangedagainst: Delighted, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkeyno first choiceGoogle Formsno first choiceagainst: Medallia Experience Cloud, Qualtrics CustomerXMagainst: Google Forms, SurveyMonkey, Typeform
One alternative
SurveyMonkeyThree alternatives
AskNicely, CustomerGauge, SurveySparrowThree alternatives
SurveySensum, Typeform, Zoho FormsFive alternatives
AskNicely, Hotjar, SurveyMonkey, Typeform, WootricGPT-6 LunaAlchemerAskNicelyChangedno first choiceagainst: CannyTallyno first choiceagainst: Qualtrics CustomerXM, SurveyMonkey, Typeform
Three alternatives
HubSpot Service Hub, Qualtrics CustomerXM, SurveyMonkeyTwo alternatives
CustomerGauge, SurveyMonkeyEight alternatives
AskNicely, HubSpot Service Hub, Medallia Experience Cloud, Qualtrics CustomerXM, Sprig, SurveyMonkey, Typeform, ZendeskTwo alternatives
Google Forms, Zoho SurveyFive alternatives
Alchemer, Medallia Experience Cloud, Qualtrics CustomerXM, SurveyMonkey, TypeformMuse Glimmer 30BCustomerGaugeagainst: Qualtrics CustomerXMCustomerGaugeHeldagainst: Qualtrics CustomerXMMedallia Experience Cloud, Qualtrics CustomerXMGoogle Formsno first choiceagainst: Qualtrics CustomerXMagainst: CashCrate, SurveyMonkey, Typeform
Two alternatives
SurveySparrow, TypeformThree alternatives
Survicate, Typeform, Zonka FeedbackSeven alternatives
CustomerGauge, Nicereply, Qualaroo, SurveyMonkey, SurveySparrow, Survicate, TypeformSix alternatives
SurveyMonkey, SurveyMonkey paid, SurveySparrow, Tally, Typeform, Zoho SurveyFour alternatives
AskNicely, SurveyMonkey, SurveySparrow, Zonka FeedbackBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:14 | yes | 10 | 10 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:05 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:38 | yes | 10 | 21 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 13:44 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:23 | yes | 15 | 14 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:57 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:31 | yes | 22 | 36 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:02 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:23 | yes | 5 | 15 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:43 | yes | 14 | 27 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:06 | yes | 19 | 23 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:44 | yes | 10 | 46 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:48 | yes | 4 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:59 | yes | 22 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:21 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:45 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:35 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 10:37 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:17 | yes | 5 | 10 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:22 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:27 | yes | 25 | 32 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:27 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:05 | yes | 10 | 36 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:20 | yes | 10 | 15 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:28 | yes | 16 | 19 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:36 | yes | 25 | 36 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:02 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:53 | yes | 15 | 23 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:49 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:17 | yes | 8 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:19 | no | 0 | 17 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 16:21 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:49 | yes | 5 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:40 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:19 | yes | 25 | 29 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:02 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:41 | yes | 5 | 32 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:46 | yes | 15 | 92 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:14 | yes | 10 | 69 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:26 | yes | 10 | 33 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:37 | yes | 8 | 32 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:18 | yes | 15 | 23 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:05 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:34 | no | 0 | 3 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:10 | no | 0 | 16 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 10:47 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:18 | yes | 5 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:17 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:50 | yes | 24 | 26 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:08 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:34 | yes | 15 | 45 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:14 | yes | 14 | 25 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:20 | yes | 20 | 31 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:38 | yes | 5 | 17 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:34 | yes | 3 | 10 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:26 | yes | 14 | 17 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:09 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:00 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:10 | no | 0 | 15 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 12:47 | yes | 10 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:00 | yes | 5 | 21 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:48 | no | 0 | 4 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:56 | yes | 18 | 40 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:59 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:17 | no | 0 | 34 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:19 | yes | 10 | 64 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:40 | yes | 19 | 33 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:10 | no | 0 | 26 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:59 | yes | 3 | 19 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:48 | yes | 15 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:55 | yes | 18 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:27 | yes | 5 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:37 | yes | 11 | 46 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 11:24 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:57 | yes | 25 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:24 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:56 | yes | 24 | 32 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:48 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:07 | no | 0 | 33 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:31 | yes | 25 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:18 | yes | 25 | 58 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:39 | no | 0 | 28 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:30 | yes | 3 | 15 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:12 | yes | 14 | 20 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
HubSpot read as HubSpot Service Hub
Medallia read as Medallia Experience Cloud
Qualtrics read as Qualtrics CustomerXM
Qualtrics (CoreXM) read as Qualtrics CustomerXM
Qualtrics XM read as Qualtrics CustomerXM
Qualtrics XM (CoreXM or CustomerXM) read as Qualtrics CustomerXM
Zoho read as Zoho Survey
Zonka read as Zonka Feedback
Unresolved, counted raw
Alchemer Survey
CloudResearch
CustomerSure
Excel trackers
FeatureOS
FormAssembly
HubSpot Customer Feedback
HubSpot's native NPS
Mailchimp forms
Mechanical Turk (MTurk)
NoteForms
Pebblely
Pinion
Prime Opinion
Qmee
Questback
QuestionPro CX
Sampler
Survey Voices
SurveyLab
SurveyLama
SurveyMonkey paid
SurveyPop
Surveybyte
The Panel Station
Zendesk Surveys
zenloop
Discontinued, still offered
No shut-down product was recommended here.