In-app messaging and customer communications for enterprise buyers
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of an enterprise B2B company. 54 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
24%
Contested · CometChat 11%
24Pendo11CometChat09Intercom56others
24% of first choices, contested.
Since October 2026▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.Pendo held the lead, +9 points on 15%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Intercom35%Contested▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.Standing →Mid-marketIntercom38%Contested▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.Standing →Enterprise
Pendo24%Contested▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.This page
Intercom35%Contested▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.Standing →Mid-marketIntercom38%Contested▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.Standing →EnterprisePendo24%Contested▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Pendo24%14%29accepted challenger▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.15% → 24%
Pendo24%14%29accepted challenger▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.15% → 24%02
CometChat11%8%25accepted challenger▲+7Since October 2026: 4% → 11%, +7 points. Inside the 11-point floor: within noise.4% → 11%
CometChat11%8%25accepted challenger▲+7Since October 2026: 4% → 11%, +7 points. Inside the 11-point floor: within noise.4% → 11%03Intercom9%15%39accepted challenger=heldSince October 2026: 9% → 9%, ±0 points. Inside the 11-point floor: within noise.9% → 9%
Intercom9%15%39accepted challenger=heldSince October 2026: 9% → 9%, ±0 points. Inside the 11-point floor: within noise.9% → 9%04
Braze7%6%32accepted challenger▼−2Since October 2026: 9% → 7%, −2 points. Inside the 11-point floor: within noise.9% → 7%
Braze7%6%32accepted challenger▼−2Since October 2026: 9% → 7%, −2 points. Inside the 11-point floor: within noise.9% → 7%05
Sendbird6%25%24criticized challenger▼−3Since October 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise.9% → 6%
Sendbird6%25%24criticized challenger▼−3Since October 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise.9% → 6%06
Stream Chat4%24%21accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Stream Chat4%24%21accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%07
Zendesk Messaging4%9%11accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Zendesk Messaging4%9%11accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%08
Appcues2%12%16accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Appcues2%12%16accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%09
Userpilot2%24%17accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Userpilot2%24%17accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%10
Microsoft Teams2%42%12criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Microsoft Teams2%42%12criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%11
Slack2%38%13criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Slack2%38%13criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the four products at 0%, ordered by negative rate
15
OneSignal0%38%16criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
OneSignal0%38%16criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14
PubNub0%25%16criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
PubNub0%25%16criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%13
Twilio Conversations0%19%16accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
Twilio Conversations0%19%16accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%12
Customer.io0%14%14accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Customer.io0%14%14accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112131415Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Pendo24%
Pendo24%02CometChat11%
CometChat11%03Intercom9%
Intercom9%04Braze7%
Braze7%05Sendbird6%
Sendbird6%06Stream Chat4%
Stream Chat4%07Zendesk Messaging4%
Zendesk Messaging4%08Appcues2%
Appcues2%09Userpilot2%
Userpilot2%10Microsoft Teams2%
Microsoft Teams2%11Slack2%
Slack2%12Customer.io0%
Customer.io0%13Twilio Conversations0%
Twilio Conversations0%14PubNub0%
PubNub0%15OneSignal0%
OneSignal0%What they warned about
Two of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
WhatsApp Business API100%
9 of 9 labels negative · 9 of 14 models · 9 hard negative
“enterprise organizations typically avoid WhatsApp due to lack of administrative controls, compliance certifications, and data sovereignty options” Claude Haiku 4.5, negative prompt
Facebook Messenger100%
7 of 7 labels negative · 7 of 14 models · 7 hard negative
“Consumer-grade messaging apps like Facebook Messenger, WhatsApp, and WeChat pose security concerns when used in the workplace.” Claude Haiku 4.5, negative prompt
Telegram100%
7 of 7 labels negative · 7 of 14 models · 6 hard negative
“Telegram — Not end-to-end encrypted by default ... Infrastructure sovereignty has been questioned.” DeepSeek V4 Flash, negative prompt
Intercom15%
6 of 39 labels negative · 6 of 14 models · 1 hard negative
“These are customer engagement platforms, not in-app chat infrastructure... extremely expensive for thousands of end users” DeepSeek V4 Flash, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 898 links across 302 sites, every framing counted. Ranked by the number of answers carrying the site or page. 26 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · CometChat35 answers · 58 citations · 11 models
vendor site · Guideflow22 answers · 24 citations · 10 models
17 answers · 19 citations · 8 models
16 answers · 16 citations · 8 models
vendor site · Wire14 answers · 24 citations · 10 models
vendor site · TextUs13 answers · 15 citations · 8 models
vendor site · Sendbird12 answers · 29 citations · 6 models
12 answers · 17 citations · 7 models
vendor site · Knock12 answers · 15 citations · 9 models
vendor site · Product Fruits11 answers · 11 citations · 8 models
11 answers · 11 citations · 7 models
10 answers · 10 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
21 answers · 8 models
16 answers · 8 models
16 answers · 8 models
13 answers · 7 models
11 answers · 8 models
10 answers · 6 models
10 answers · 7 models
10 answers · 7 models
9 answers · 7 models
9 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Pendo pendo.io | 24% | 409 | 12,100 | 761 | 19,185 | $3,609 | 93 |
| CometChat cometchat.com | 11% | 48 | 720 | 12 | 9,329 | 7 | |
| Intercom intercom.com | 9% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 |
| Braze braze.com | 7% | 540 | 27,100 | 6,395 | 55,552 | $13,112 | 59 |
| Knock knock.app | 7% | 52 | 33,100 | 94,585 | 7,075 | 0 | |
| Sendbird sendbird.com | 6% | 51 | 2,900 | 86 | 47,136 | $20 | 23 |
| Zendesk Messaging zendesk.com Zendesk Messaging 4%, Zendesk Sunshine Conversations 2% | 6% | 28 | 5,365,445 | $16,181 | 63 | ||
| Stream Chat getstream.io | 4% | 48 | 5,400 | 552 | 81,479 | 67 | |
| Appcues appcues.com | 2% | 198 | 1,900 | 26 | 18,506 | 2 | |
| CleverTap clevertap.com | 2% | 214 | 1,000 | 24 | 20,153 | $12,750 | 20 |
Google's top ten for the two searches hold 15 sites; 0 of them are among the sites the models cited here. The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for an enterprise B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade in-app messaging platforms and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Microsoft Teams, SlackDrift, IntercomChangedBrazeCleverTap, Userpilotagainst: Airship, Brazeno first choiceagainst: Facebook Messenger, WeChat, WhatsApp Business API
One alternative
IntercomTwo alternatives
Microsoft Teams, SlackFour alternatives
CleverTap, Intercom, OneSignal, PendoGPT-5.4 miniPendoagainst: Appcues, UserpilotPendoHeldBrazeZendesk Messaging, Zendesk Sunshine Conversationsagainst: Intercomno first choiceagainst: PubNub, Sendbird, Stream Chat
Two alternatives
Intercom, WalkMeThree alternatives
Gainsight, Intercom, UserpilotThree alternatives
Airship, Customer.io, OneSignalGemini 3.5 FlashIntercom, PendoPendoChangedSendbirdElement, Matrix, Stream Chatagainst: PubNub, Sendbirdno first choiceagainst: Drift, Intercom, PubNub, Pusher, Sendbird, Stream Chat, Zendesk Messaging
Four alternatives
Gainsight PX, Sendbird, Stream Chat, Zendesk MessagingThree alternatives
Braze, Gainsight PX, IntercomNine alternatives
Braze, CleverTap, CometChat, Intercom, MirrorFly, OneSignal, PubNub, Stream Chat, Twilio ConversationsOne alternative
CometChatPerplexity SonarPendoIntercomChangedBrazeKnockagainst: Pendo, Userpilotno first choiceagainst: Braze, OneSignal, Pendo, Stream Chat, Twilio Conversations
Four alternatives
Braze, Intercom, Userflow, UserpilotThree alternatives
Front, Salesforce Service Cloud, Zendesk MessagingThirteen alternatives
Airship, Appcues, CleverTap, CometChat, Customer.io, Intercom, MoEngage, Pendo, PubNub, Sendbird, Stream Chat, Twilio Conversations, UserpilotGrok 4.20BrazePendoChangedagainst: Customer.io, OpenText, Quadient, UserpilotBraze, Pendoagainst: Firebase In-App Messaging, SalesforceAppcues, Pendoagainst: Chameleon, CometChat, OneSignal, Produktly, PubNub, Pushwoosh, Sendbirdno first choiceagainst: Facebook Messenger, Firebase, Microsoft Teams, Slack, Snapchat, Telegram, Twilio Conversations, WeChat, WhatsApp Business API
Three alternatives
Customer.io, Intercom, PendoTwo alternatives
Braze, IntercomThree alternatives
Intercom, MoEngage, OneSignalOne alternative
UserpilotMistral SmallCometChatFrontChangedCometChatKnockagainst: Intercom, Userpilotno first choiceagainst: Facebook Messenger, Telegram, WhatsApp Business API
Three alternatives
Intercom, Sendbird, Twilio ConversationsThree alternatives
Intercom, Salesforce Service Cloud, Zendesk MessagingSeven alternatives
Intercom, MirrorFly, PubNub, Salesforce, Sendbird, Stream Chat, Twilio ConversationsDeepSeek V4 FlashSendbird, Stream ChatPendoChangedagainst: AppcuesSendbird, Stream Chatagainst: OneSignal, PendoCometChatagainst: Customer.io, Intercom, Knock, Sendbird, Stream Chatno first choiceagainst: Signal, Telegram, WhatsApp Business API, iMessage
Three alternatives
CometChat, Intercom, Twilio ConversationsTwo alternatives
Braze, IntercomSix alternatives
Appcues, Braze, CometChat, Intercom, PubNub, Twilio ConversationsOne alternative
PubNubLlama 4 MaverickCometChatIntercomChangedno first choiceno first choiceno first choiceagainst: Microsoft Teams, Slack, Webex Webinars
Two alternatives
Product Fruits, SlackFour alternatives
Braze, Halo AI, Salesforce Marketing Cloud, Zendesk MessagingQwen 3.7 FlashPendoBrazeChangedBrazeKnockagainst: Intercom, Pendono first choiceagainst: Cisco Jabber, Discord, Facebook Messenger, OneSignal, Telegram, WhatsApp Business API, iMessage
Three alternatives
Appcues, Braze, Customer.ioTwo alternatives
Messagepoint, PendoFive alternatives
Airship, CleverTap, Customer.io, Iterable, OneSignalThree alternatives
Mattermost, Produktly, Zoho CliqKimi K2Braze, PendoZendesk MessagingChangedagainst: DriftSendbirdMattermost, Rocket.Chatagainst: Knock, OneSignal, SendbirdCometChatagainst: Facebook Messenger, Signal, Snapchat, WeChat, WhatsApp Business API
One alternative
IntercomTwo alternatives
Pendo, Salesforce Service CloudSeven alternatives
Ably, CometChat, PubNub, Pusher Channels, Stream Chat, TalkJS, Twilio ConversationsFour alternatives
CometChat, Element, Microsoft Power Apps Premium, Stream ChatThree alternatives
Bird, Sendbird, Stream ChatGLM 4.7 FlashXIntercomagainst: Microsoft Teams, Product Fruits, SlackLaunchNotesChangedIntercomSendbirdagainst: CometChat, Twilio Conversationsno first choiceagainst: Facebook Messenger, Telegram, Viber, WhatsApp Business API, iMessage
Seven alternatives
Braze, Gainsight PX, MoEngage, Pendo, RingCentral RingEX, Salesloft, WalkMeFour alternatives
Braze, Customer.io, Quadient Inspire, Zendesk MessagingSeven alternatives
CometChat, Mattermost, Rocket.Chat, Salesforce Direct Messaging, Sendbird, Twilio Conversations, Zendesk MessagingTwo alternatives
PubNub, Stream.ioMiniMax M2.5SendbirdOpenText CommunicationsChangedno first choiceCometChat, Knockno first choiceagainst: Facebook Messenger, Microsoft Teams, Slack, Telegram, WhatsApp Business API
Two alternatives
Stream Chat, Twilio ConversationsFive alternatives
Conversica, Courier, Drift, Salesforce Service Cloud, Zendesk MessagingNine alternatives
Ably, Braze, CometChat, Intercom, PubNub, Salesforce, Sendbird, Stream Chat, TalkJSOne alternative
Product FruitsGPT-6 LunaPendoPendoHeldBraze, IterableTalkJSagainst: Stream Chatno first choiceagainst: Intercom, OneSignal
Three alternatives
Appcues, Gainsight PX, IntercomOne alternative
BrazeSix alternatives
Adobe Journey Optimizer, Airship, Customer.io, Insider, OneSignal, Salesforce Marketing Cloud PersonalizationOne alternative
CometChatMuse Glimmer 30BPendoBrazeChangedBrazeCometChatno first choiceagainst: Discord, Google Chat, Microsoft Teams, Slack, Telegram, WhatsApp Business API
Six alternatives
Appcues, Braze, Customer.io, Intercom, Product Fruits, UserpilotFour alternatives
Customer.io, OpenText Communications, Pendo, Quadient InspireFour alternatives
Customer.io, Intercom, Iterable, OneSignalOne alternative
PubNubBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:14 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:32 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:33 | yes | 7 | 20 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 10:22 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:34 | yes | 15 | 33 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:55 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:24 | yes | 23 | 25 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:39 | yes | 5 | 4 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:41 | no | 0 | 25 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:01 | yes | 15 | 23 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:15 | yes | 24 | 46 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:16 | yes | 19 | 89 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:56 | yes | 4 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:44 | yes | 15 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:00 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:06 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:00 | no | 0 | 14 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 10:04 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:37 | yes | 10 | 12 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:24 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:41 | yes | 24 | 44 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:56 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:49 | yes | 5 | 54 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:24 | yes | 20 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:29 | yes | 25 | 55 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:04 | yes | 5 | 27 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:26 | yes | 2 | 10 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:41 | yes | 20 | 34 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:21 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:16 | yes | 7 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:07 | yes | 8 | 33 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:06 | yes | 10 | 8 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:40 | yes | 5 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:12 | yes | 5 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:42 | yes | 22 | 35 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:38 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:37 | no | 0 | 34 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:18 | yes | 23 | 47 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:52 | yes | 23 | 65 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:00 | yes | 14 | 36 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:38 | yes | 8 | 26 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:38 | yes | 24 | 44 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:11 | yes | 15 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:35 | yes | 2 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:49 | no | 0 | 15 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:47 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:00 | yes | 22 | 20 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:14 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:33 | yes | 24 | 30 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:02 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:57 | yes | 10 | 56 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:45 | yes | 25 | 65 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:22 | yes | 24 | 75 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:22 | yes | 5 | 33 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:29 | yes | 3 | 16 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:50 | yes | 22 | 23 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:57 | yes | 18 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:44 | yes | 6 | 11 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:35 | no | 0 | 21 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 11:56 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:43 | yes | 5 | 18 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:44 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:32 | yes | 24 | 37 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:53 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:02 | no | 0 | 38 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:50 | yes | 24 | 35 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:05 | yes | 9 | 28 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:58 | no | 0 | 30 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:31 | yes | 2 | 20 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:23 | yes | 14 | 20 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:52 | yes | 17 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:21 | yes | 2 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:51 | yes | 8 | 28 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 13:28 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:35 | yes | 14 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:01 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:06 | yes | 23 | 31 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:14 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:31 | yes | 14 | 87 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:14 | yes | 10 | 48 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:21 | yes | 14 | 68 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:29 | yes | 15 | 40 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:24 | yes | 4 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:56 | yes | 23 | 36 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
GetStream (Stream) read as Stream Chat
Stream read as Stream Chat
Stream (GetStream) read as Stream Chat
Stream (GetStream.io) read as Stream Chat
Stream (formerly Chat & Activity Feeds) read as Stream Chat
Twilio read as Twilio Conversations
Twilio (Flex & Conversations) read as Twilio Conversations
Twilio (Messaging APIs) read as Twilio Conversations
WhatsApp read as WhatsApp Business API
WhatsApp (Meta) read as WhatsApp Business API
WhatsApp (including WhatsApp Business API) read as WhatsApp Business API
Zendesk read as Zendesk Messaging
Zendesk (Messaging) read as Zendesk Messaging
Zendesk (Suite) read as Zendesk Messaging
Zendesk Suite read as Zendesk Messaging
Unresolved, counted raw
AWS Wickr
Apphitect
BBM Enterprise
Cisco Jabber
Cometchat for Enterprise
Doxee
Fin AI
Messagepoint
Microsoft Power Apps Premium
Microsoft Teams integrations
Nextcloud Talk
Salesforce (Messaging)
Salesforce (via MobilePush or Marketing Cloud)
Salesforce (via Salesforce In-App Messaging)
Salesforce Direct Messaging
Smart Communications (SmartCOMM)
Discontinued, still offered
No shut-down product was recommended here.