Knowledge base and self-service for enterprise buyers
Asked as “knowledge base software”, and as “customer self-service help center tool”, on behalf of an enterprise B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
18%
Contested · Helpjuice 18%
18Document36018Helpjuice18Zendesk Guide46others
18% of first choices, contested.
Since October 2026▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.Zendesk Guide held the lead, −10 points on 28%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Notion28%Contested▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.Standing →Mid-market
Document36024%Contested↗new leaderNew leader since October 2026: Document360 (24%) replaces Notion (21% then, 17% now), 7 points clear, inside the 11-point floor.Standing →Enterprise
Zendesk Guide18%Contested▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.This page
Notion28%Contested▼−13Since October 2026: 41% → 28%, −13 points. Past the 11-point floor: movement.Standing →Mid-marketDocument36024%Contested↗new leaderNew leader since October 2026: Document360 (24%) replaces Notion (21% then, 17% now), 7 points clear, inside the 11-point floor.Standing →EnterpriseZendesk Guide18%Contested▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Zendesk Guide18%7%44accepted challenger▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.28% → 18%
Zendesk Guide18%7%44accepted challenger▼−10Since October 2026: 28% → 18%, −10 points. Inside the 11-point floor: within noise.28% → 18%02Document36018%11%44accepted challenger▲+12Since October 2026: 6% → 18%, +12 points. Past the 11-point floor: movement.6% → 18%
Document36018%11%44accepted challenger▲+12Since October 2026: 6% → 18%, +12 points. Past the 11-point floor: movement.6% → 18%03
Helpjuice18%4%23accepted challenger▲+8Since October 2026: 10% → 18%, +8 points. Inside the 11-point floor: within noise.10% → 18%
Helpjuice18%4%23accepted challenger▲+8Since October 2026: 10% → 18%, +8 points. Inside the 11-point floor: within noise.10% → 18%04
Confluence8%27%56criticized challenger▼−16Since October 2026: 24% → 8%, −16 points. Past the 11-point floor: movement.24% → 8%
Confluence8%27%56criticized challenger▼−16Since October 2026: 24% → 8%, −16 points. Past the 11-point floor: movement.24% → 8%05
Guru4%15%40accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
Guru4%15%40accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%06
SharePoint2%24%21accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
SharePoint2%24%21accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%07
Slite2%27%15criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Slite2%27%15criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the five products at 0%, ordered by negative rate
12Notion0%55%42criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Notion0%55%42criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Glean0%36%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Glean0%36%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
KnowledgeOwl0%17%12accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
KnowledgeOwl0%17%12accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%09
ServiceNow Knowledge Management0%9%11accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
ServiceNow Knowledge Management0%9%11accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%08
Bloomfire0%0%21accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Bloomfire0%0%21accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Document360 vs BookStackDocument360 vs Zendesk GuideDocument360 vs NuclinoDocument360 vs Help Scout DocsNotion vs FreshdeskNotion vs ConfluenceNotion vs BookStackNotion vs Zendesk GuideNotion vs NuclinoNotion vs Help Scout DocsFreshdesk vs ConfluenceFreshdesk vs BookStackFreshdesk vs Zendesk GuideFreshdesk vs NuclinoFreshdesk vs Help Scout DocsConfluence vs BookStackConfluence vs Zendesk GuideConfluence vs NuclinoConfluence vs Help Scout DocsBookStack vs Zendesk GuideBookStack vs NuclinoBookStack vs Help Scout DocsZendesk Guide vs NuclinoZendesk Guide vs Help Scout DocsNuclino vs Help Scout Docs
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Zendesk Guide18%
Zendesk Guide18%02Document36018%
Document36018%03Helpjuice18%
Helpjuice18%04Confluence8%
Confluence8%05Guru4%
Guru4%06SharePoint2%
SharePoint2%07Slite2%
Slite2%08Bloomfire0%
Bloomfire0%09ServiceNow Knowledge Management0%
ServiceNow Knowledge Management0%10KnowledgeOwl0%
KnowledgeOwl0%11Glean0%
Glean0%12Notion0%
Notion0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Notion55%
23 of 42 labels negative · 13 of 14 models · 6 hard negative
“avoid as your organization-wide knowledge backbone unless you have a very small headcount and no compliance mandates” DeepSeek V4 Flash, negative prompt
Confluence27%
15 of 56 labels negative · 9 of 14 models · 5 hard negative
“Confluence is mentioned as having slow performance/loading times, poor/inconsistent search, and a steep learning curve.” Llama 4 Maverick, negative prompt
Guru15%
6 of 40 labels negative · 5 of 14 models · 1 hard negative
“Examples: Notion, Guru, Glean, Confluence Cloud” Grok 4.20, negative prompt
SharePoint24%
5 of 21 labels negative · 5 of 14 models · 1 hard negative
“SharePoint without heavy customization ... (Generally Avoid)” Grok 4.20, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
69 of 84 answers in this category came back with a source list, from 13 of 14 models: citations where the model returns them, or the search results it consulted. 840 links across 262 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 1 model searched through a gateway that returned no source list on this edition. 14 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · ONES.com23 answers · 43 citations · 9 models
20 answers · 27 citations · 9 models
vendor site · Document36017 answers · 20 citations · 10 models
vendor site · Software Advice16 answers · 19 citations · 9 models
vendor site · Supportbench16 answers · 17 citations · 10 models
vendor site · HappySupport14 answers · 18 citations · 9 models
vendor site · ProductLift14 answers · 16 citations · 7 models
13 answers · 24 citations · 8 models
vendor site · Capterra12 answers · 26 citations · 9 models
12 answers · 18 citations · 7 models
vendor site · KnowledgeOwl12 answers · 15 citations · 9 models
vendor site · Zendesk11 answers · 16 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
18 answers · 9 models
14 answers · 7 models
13 answers · 9 models
9 answers · 5 models
9 answers · 9 models
8 answers · 7 models
8 answers · 5 models
7 answers · 5 models
7 answers · 5 models
6 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best knowledge base software”, “knowledge base software”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zendesk Guide zendesk.com | 18% | 113 | 210 | 1 | 5,365,445 | $16,181 | 63 | |
| Document360 document360.com | 18% | 102 | 1,300 | 20 | 15,294 | $648 | 92 | |
| Helpjuice helpjuice.com | 18% | 51 | 1,300 | 7 | 53,814 | 4 | ||
| Atlassian atlassian.com Confluence 8% | 8% | 126 | 165,000 | 6,617 | 4,724,388 company | $5,906 | 61 | 4 |
| Supportbench supportbench.com | 8% | 49 | ||||||
| Salesforce parent site Salesforce Service Cloud 6%, Salesforce Knowledge 0% | 6% | 223 | 550,000 | 60,632 | ||||
| Guru getguru.com | 4% | 104 | 60,500 | 17,065 | 79,461 | 10 | ||
| KnowledgeBase.com knowledgebase.com | 4% | 2 | 3 | |||||
| Microsoft parent site SharePoint 2% | 2% | 39 | 2,240,000 | 403,136 | ||||
| MatrixFlows matrixflows.com | 2% | 7 |
Google's top ten for the two searches hold 16 sites; 1 of them are among the sites the models cited here (g2.com). The first result for “best knowledge base software” is ferndesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best knowledge base software for an enterprise B2B company?”Paraphrase“Which customer self-service help center tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade knowledge base tools and how do they differ?”Budget-constrained“What is the best knowledge base software for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a knowledge base software. What should we look at?”Negative“Which knowledge base tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Supportbenchno first choiceChangedNotionHelpjuiceno first choiceagainst: Notion, ServiceNow Knowledge Bases
Five alternatives
Bloomfire, Confluence, Copilot, Guru, SharePointTen alternatives
Bloomfire, Confluence, Coworker AI, Document360, Glean, Guru, Happeo, Slite, Stonly, TettraThree alternatives
Bloomfire, Confluence, ServiceNow Knowledge ManagementGPT-5.4 miniConfluenceZendesk GuideChangedno first choiceConfluence Enterprise or Confluence Data Centeragainst: Notionno first choicenothing named
Three alternatives
Document360, Guru, Zendesk GuideOne alternative
ServiceNow Knowledge Center / Customer Service ManagementOne alternative
Document360Gemini 3.5 FlashDocument360Salesforce Service CloudChangedConfluenceSharePointagainst: Document360, NotionConfluenceagainst: Bear, Coda, Craft, DokuWiki, Google Sites, Logseq, MediaWiki, Notion, Obsidian, Roam Research, SharePoint, TWiki, Trac
Six alternatives
Confluence, Glean, Guru, Notion, Salesforce Knowledge, Zendesk GuideThree alternatives
Coveo, ServiceNow Customer Service Management, Zendesk GuideSeven alternatives
Document360, Glean, Guru, Notion, Salesforce Knowledge, ServiceNow Knowledge Management, Zendesk GuideSix alternatives
BookStack, Confluence, Helpjuice, ServiceNow Knowledge Management, XWiki, Zendesk GuideFive alternatives
Bloomfire, Document360, Glean, Guru, NotionPerplexity SonarZendesk GuideZendesk GuideHeldConfluence, Guruagainst: NotionHelpjuiceagainst: Confluence, Guru, Notionno first choiceagainst: Notion, Nuclino, Slite
Five alternatives
Confluence, Document360, Guru, Intercom Articles, SharePointFour alternatives
Document360, HubSpot Service Hub, Intercom Articles, Salesforce Service CloudSeven alternatives
Bloomfire, Document360, GitBook, HelpDocs, Helpjuice, ONES Wiki, Zendesk GuideOne alternative
MatrixFlowsGrok 4.20Document360against: NotionSalesforce Service CloudChangedagainst: ServiceNow Knowledge ManagementConfluenceagainst: Notion AIHelpjuiceagainst: Confluence, Freshdesk, HubSpot Service Hub, KnowledgeOwl, Notion, ProProfs, Slite, Zendesk Guideno first choiceagainst: Confluence, Confluence with Rovo, DokuWiki, Glean, Guru, Microsoft Copilot, Notion, SharePoint
Three alternatives
Confluence, Guru, Zendesk GuideThree alternatives
HubSpot Service Hub, Zendesk for Customer Service, Zoho DeskSeven alternatives
Bloomfire, Document360, Glean, SharePoint, Slite, Zendesk Guide, eGain AI Knowledge HubThree alternatives
Bloomfire, Document360, ScreenStepsMistral SmallPlainno first choiceChangedeGain AI Knowledge HubHelpjuiceno first choicenothing named
Four alternatives
Confluence, Document360, Guru, Zendesk GuideSix alternatives
AgilityPortal, Confluence, Document360, Guru, Notion, Zendesk GuideFour alternatives
Confluence, Document360, Guru, NotionDeepSeek V4 FlashDocument360, Guruagainst: SharePointZendesk GuideChangedGuruagainst: NotionHelpjuiceagainst: Confluence, Document360, Intercom Articles, Nuclino, Slite, Zendesk GuideConfluenceagainst: 1CRM, Bitrix24, BookStack, ClickUp, Confluence, MediaWiki, Notion
Four alternatives
Bloomfire, Confluence, Helpjuice, Zendesk GuideFour alternatives
Document360, Intercom Articles, Salesforce Service Cloud, ServiceNow Knowledge ManagementSix alternatives
Bloomfire, Confluence, Document360, ServiceNow Knowledge Management, Zendesk Guide, eGain AI Knowledge HubOne alternative
KnowledgeOwlFour alternatives
Document360, Guru, Notion, SharePointLlama 4 MaverickSupportbenchSalesforce Service Cloud, Supportbench, Zendesk GuideChangedno first choiceno first choiceno first choiceagainst: Confluence, Copilot, Glean, Guru, Notion, Rovo
Four alternatives
Document360, Help Scout Docs, Stonly, Zendesk GuideQwen 3.7 FlashDocument360Zendesk GuideChangedConfluenceagainst: NotionHelpjuiceagainst: Confluence, Guru, Notionno first choiceagainst: Confluence Data Center, Glean, Guru, Microsoft Copilot Integrations, Notion
Four alternatives
Confluence, Guru, Helpjuice, Zendesk GuideThree alternatives
Intercom Articles, Microsoft Viva Answers, Salesforce Service CloudFour alternatives
Document360, Guru, SharePoint, Zendesk GuideTwo alternatives
KnowledgeOwl, MatrixFlowsKimi K2Document360, Guru, Zendesk Guideagainst: NotionServiceNow Customer Service ManagementChangedno first choiceagainst: SharePointHelpjuiceagainst: Confluence, Document360, Freshdesk, Zendesk GuideSliteagainst: Confluence, Document360, HubSpot Service Hub, Intercom Articlesagainst: Confluence, MediaWiki, Notion, Slack
One alternative
ConfluenceTwo alternatives
Bloomfire, Zendesk GuideSix alternatives
Bloomfire, Confluence, Document360, Glean, Guru, NotionTwo alternatives
KBPublisher, SharePoint OnlineOne alternative
KnowledgeOwlGLM 4.7 FlashXDocument360Zendesk GuideChangedDocument360Confluenceagainst: GoSearch, ProductLift, Workativno first choiceagainst: Helpjuice, Notion, Tettra
Four alternatives
Bloomfire, Confluence, HelpDocs, KnowledgeOwlThree alternatives
Intercom Articles, Moveworks AI Assistant, Salesforce Service CloudEight alternatives
Archbee, Bloomfire, ClickHelp, Confluence, Guru, Nuclino, SharePoint, SliteFive alternatives
Guru, Helpjuice, MatrixFlows, Notion, SliteMiniMax M2.5Document360SupportbenchChangedno first choiceHelpjuice, KnowledgeBase.comagainst: Confluence, Document360, KnowledgeOwlno first choiceagainst: Confluence, Notion
Four alternatives
Bloomfire, Confluence, Supportbench, Zendesk GuideThree alternatives
Pylon, Salesforce Service Cloud, Zendesk GuideOne alternative
NeetoKBGPT-6 LunaDocument360Zendesk GuideChangedno first choiceXWikiagainst: Confluenceno first choiceagainst: Confluence, Glean, Guru, Microsoft Teams, Notion, SharePoint, Slack
Four alternatives
Confluence, GitBook, Guru, Zendesk GuideTwo alternatives
Salesforce Experience Cloud, ServiceNow Customer Service ManagementEight alternatives
Confluence, Document360, Glean, Guru, Salesforce Knowledge, ServiceNow Knowledge Management, SharePoint, Zendesk GuideOne alternative
BookStackFour alternatives
Confluence, Guru, Notion, SharePointMuse Glimmer 30BDocument360, HelpjuiceZendesk Suite with Zendesk GuideChangedDocument360, Helpjuiceagainst: NotionKnowledgeBase.com, MatrixFlowsno first choiceagainst: Confluence, Notion, Slite
Six alternatives
Bloomfire, Confluence, Guru, SharePoint, Supportbench, Zendesk GuideTwo alternatives
KMS Lighthouse, Salesforce Experience CloudEleven alternatives
Archbee, Bloomfire, ClickHelp, Confluence, Guru, KnowledgeOwl, Nuclino, SharePoint, Slite, Tettra, Zendesk GuideTwo alternatives
Helpjuice, KnowledgeOwlBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:38 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:47 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:11 | no | 0 | 16 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 09:58 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:38 | yes | 5 | 12 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:23 | yes | 5 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:49 | yes | 17 | 20 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:06 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:31 | yes | 10 | 26 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:25 | yes | 10 | 66 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:15 | yes | 20 | 76 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:28 | yes | 15 | 40 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:34 | yes | 4 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:33 | yes | 15 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:34 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:50 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:27 | no | 0 | 14 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 08:43 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:19 | yes | 5 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:09 | no | 0 | 22 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:42 | yes | 22 | 20 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:14 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:19 | no | 0 | 27 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:54 | yes | 20 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:27 | yes | 15 | 15 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:22 | yes | 5 | 17 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:24 | yes | 3 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:00 | yes | 25 | 46 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:47 | yes | 10 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:34 | yes | 0 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:51 | no | 0 | 21 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 10:01 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:59 | yes | 5 | 17 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:10 | yes | 5 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:58 | yes | 24 | 69 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:59 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:52 | no | 0 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:44 | yes | 20 | 46 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:17 | yes | 13 | 46 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:42 | yes | 10 | 34 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:11 | yes | 8 | 21 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:03 | yes | 14 | 36 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:01 | yes | 17 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:32 | yes | 5 | 8 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:26 | no | 0 | 19 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 10:05 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:20 | yes | 5 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:33 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:30 | yes | 22 | 35 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:37 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:50 | yes | 23 | 67 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:28 | yes | 24 | 39 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:40 | yes | 23 | 87 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:59 | yes | 25 | 161 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:45 | yes | 3 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:34 | yes | 14 | 22 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:11 | yes | 20 | 13 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:08 | yes | 6 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:59 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 15:14 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:46 | yes | 10 | 13 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:59 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:38 | yes | 25 | 28 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:57 | yes | 5 | 5 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:11 | no | 0 | 28 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:42 | yes | 25 | 33 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:53 | yes | 12 | 22 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:54 | no | 0 | 15 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:47 | yes | 4 | 21 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:18 | yes | 13 | 26 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:12 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:17 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:46 | no | 0 | 16 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 09:41 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:05 | yes | 5 | 12 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:23 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:02 | yes | 25 | 52 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:48 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:30 | yes | 5 | 25 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:58 | yes | 25 | 56 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:03 | yes | 21 | 63 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:41 | yes | 15 | 38 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:21 | yes | 4 | 19 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:33 | yes | 25 | 24 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
HubSpot read as HubSpot Service Hub
Intercom read as Intercom Articles
Intercom (with Fin AI) read as Intercom Articles
ServiceNow read as ServiceNow Knowledge Management
ServiceNow Knowledge read as ServiceNow Knowledge Management
Zendesk read as Zendesk Guide
Zendesk (Zendesk Suite with Guide) read as Zendesk Guide
eGain read as eGain AI Knowledge Hub
Unresolved, counted raw
1CRM
AgilityPortal
AnythingLLM
Atlassian
Confluence Enterprise or Confluence Data Center
Confluence with Rovo
Elevio
GoSearch
Happeo
Hebbia
Jinba Brain
KBPublisher
KMS Lighthouse
Microsoft Copilot Integrations
Microsoft Viva Answers
Moveworks AI Assistant
NeetoKB
Oracle Knowledge Management
Read the Docs
Rovo
Scoold
ServiceNow Knowledge Center / Customer Service Management
SharePoint Online
Trac
Workativ
Zendesk Suite with Zendesk Guide
Discontinued, still offered
No shut-down product was recommended here.