Customer success platforms for enterprise buyers
Asked as “customer success platform”, and as “customer health and retention management tool”, on behalf of an enterprise B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
65%
Clear leader
65Gainsight Customer Success10Planhat10Totango15others
65% of first choices, clear leader.
Since October 2026▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.Gainsight Customer Success held the lead, −4 points on 69%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Custify31%Contested▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.Standing →Mid-market
ChurnZero47%Clear leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.Standing →Enterprise
Gainsight Customer Success65%Clear leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.This page
Custify31%Contested▼−13Since October 2026: 44% → 31%, −13 points. Past the 11-point floor: movement.Standing →Mid-marketChurnZero47%Clear leader▲+5Since October 2026: 42% → 47%, +5 points. Inside the 11-point floor: within noise.Standing →EnterpriseGainsight Customer Success65%Clear leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Gainsight Customer Success65%18%73endorsed leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.69% → 65%
Gainsight Customer Success65%18%73endorsed leader▼−4Since October 2026: 69% → 65%, −4 points. Inside the 11-point floor: within noise.69% → 65%02
Totango10%15%61accepted challenger▲+8Since October 2026: 2% → 10%, +8 points. Inside the 11-point floor: within noise.2% → 10%
Totango10%15%61accepted challenger▲+8Since October 2026: 2% → 10%, +8 points. Inside the 11-point floor: within noise.2% → 10%03
Planhat10%16%50accepted challenger▼−4Since October 2026: 14% → 10%, −4 points. Inside the 11-point floor: within noise.14% → 10%
Planhat10%16%50accepted challenger▼−4Since October 2026: 14% → 10%, −4 points. Inside the 11-point floor: within noise.14% → 10%04ChurnZero4%22%63accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
ChurnZero4%22%63accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%05
Vitally2%23%39accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Vitally2%23%39accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%06
HubSpot Service Hub2%25%12criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
HubSpot Service Hub2%25%12criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%07
ClientSuccess2%46%13criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
ClientSuccess2%46%13criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the two products at 0%, ordered by negative rate
09Custify0%31%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Custify0%31%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%08Catalyst0%21%19accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
ChurnZero vs Gainsight Customer SuccessChurnZero vs PlanhatChurnZero vs TotangoChurnZero vs ClientSuccessVitally vs HubSpot Service HubVitally vs CustifyVitally vs Gainsight Customer SuccessVitally vs PlanhatVitally vs TotangoVitally vs ClientSuccessHubSpot Service Hub vs CustifyHubSpot Service Hub vs Gainsight Customer SuccessHubSpot Service Hub vs PlanhatHubSpot Service Hub vs TotangoHubSpot Service Hub vs ClientSuccessCustify vs Gainsight Customer SuccessCustify vs PlanhatCustify vs TotangoCustify vs ClientSuccessGainsight Customer Success vs PlanhatGainsight Customer Success vs TotangoGainsight Customer Success vs ClientSuccessPlanhat vs TotangoPlanhat vs ClientSuccessTotango vs ClientSuccess
One product takes 65% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Three products carry a negative rate above 25% in this category.
What they warned about
Eleven of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ChurnZero22%
14 of 63 labels negative · 11 of 14 models · 3 hard negative
“ChurnZero – mid-market, not enterprise core ... "The software isn't great at handling a multi-tenant or multi-product subscription-based SaaS product like ours."” Muse Glimmer 30B, negative prompt
Gainsight Customer Success18%
13 of 73 labels negative · 11 of 14 models · 3 hard negative
“Best avoided unless you have a large CS ops team for ongoing maintenance; many enterprises report it as bloated and redundant with CRM features.” Grok 4.20, negative prompt
Planhat16%
8 of 50 labels negative · 8 of 14 models · 1 hard negative
“lighter SMB-focused entry platforms fail when asked to model multi-instance CRM structures or handle strict field-level permissions” Gemini 3.5 Flash, negative prompt
Totango15%
9 of 61 labels negative · 8 of 14 models
“These are often credible enterprise options, but enterprises should still pressure-test API depth, data ingestion, permissioning” GPT-5.4 mini, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 884 links across 207 sites, every framing counted. Ranked by the number of answers carrying the site or page. 36 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
30 answers · 50 citations · 13 models
vendor site · Albato27 answers · 27 citations · 10 models
24 answers · 25 citations · 10 models
22 answers · 22 citations · 9 models
vendor site · Rework21 answers · 24 citations · 8 models
vendor site · Gainsight20 answers · 35 citations · 7 models
vendor site · ChurnZero18 answers · 33 citations · 10 models
17 answers · 17 citations · 11 models
vendor site · Skalin16 answers · 18 citations · 11 models
vendor site · Software Advice15 answers · 16 citations · 6 models
vendor site · ClientSuccess15 answers · 15 citations · 8 models
15 answers · 15 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 10 models
23 answers · 10 models
22 answers · 9 models
17 answers · 12 models
15 answers · 11 models
13 answers · 8 models
11 answers · 8 models
11 answers · 6 models
9 answers · 6 models
9 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer success platform”, “customer success platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Gainsight CS gainsight.com Gainsight Customer Success 65%, Gainsight CS 4% | 69% | 162 | 210 | 14 | 59,569 | 58 | 4 | |
| Totango totango.com | 10% | 151 | 1,600 | 20 | 1,885 | 5 | ||
| Planhat planhat.com | 10% | 178 | 2,900 | 45 | 3,971 | $4,492 | 6 | |
| ChurnZero churnzero.com | 4% | 237 | 2,900 | 39 | 11,534 | $2,558 | 19 | |
| Vitally vitally.io | 2% | 163 | 4,400 | 40,641 | 3,154 | $138 | 25 | 5 |
| HubSpot parent site HubSpot Service Hub 2% | 2% | 285 | 368,000 | 9,776 | ||||
| Skalin skalin.io | 2% | 11 | 20 | 3 | 15 | |||
| ClientSuccess clientsuccess.com | 2% | 76 | 720 | 6 | 7,636 | 12 | 3 | |
| Catalyst | 0% | 246,000 | 21,098 | |||||
| Certinia | 0% |
Google's top ten for the two searches hold 12 sites; 2 of them are among the sites the models cited here (clientsuccess.com, gainsight.com). The first result for “best customer success platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer success platform for an enterprise B2B company?”Paraphrase“Which customer health and retention management tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer success platforms and how do they differ?”Budget-constrained“What is the best customer success platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer success platform. What should we look at?”Negative“Which customer success platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceGainsight Customer SuccessChangedGainsight Customer SuccessGainsight Customer Successno first choiceagainst: Gainsight Customer Success
Three alternatives
ChurnZero, CustomerGauge, TotangoFour alternatives
ChurnZero, Planhat, Totango, VitallyOne alternative
TotangoGPT-5.4 miniGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessTotangono first choiceagainst: ChurnZero, ClientSuccess, Custify, HubSpot Customer Success Workspace, Planhat, Totango, Velaris, Vitally
Three alternatives
ChurnZero, Planhat, TotangoThree alternatives
ChurnZero, Planhat, TotangoThree alternatives
ChurnZero, Planhat, TotangoTwo alternatives
ChurnZero, Gainsight Customer SuccessGemini 3.5 FlashGainsight Customer SuccessGainsight CSChangedGainsight Customer SuccessPlanhatGainsight Customer Successagainst: ChurnZero, Vitallyagainst: Akita, Catalyst, ChurnZero, Custify, CustomerSuccessBox, Freshsuccess, Planhat, Strikedeck, Totango, Vitally
Four alternatives
ChurnZero, Planhat, Totango, VitallyThree alternatives
ChurnZero, Planhat, TotangoFour alternatives
ChurnZero, Planhat, Totango, VitallyThree alternatives
Gainsight Customer Success, Velaris, VitallyThree alternatives
Catalyst, Planhat, TotangoPerplexity SonarGainsight Customer SuccessGainsight Customer SuccessHeldagainst: ChurnZero, ZendeskGainsight Customer SuccessTotangoagainst: Gainsight Customer Success, HubSpot Service Hubno first choiceagainst: Catalyst, ChurnZero, ClientSuccess, Custify, Gainsight Customer Success, Planhat, Totango, Vitally
Four alternatives
ChurnZero, Planhat, Salesforce Service Cloud, TotangoTwo alternatives
Planhat, TotangoFive alternatives
Catalyst, ChurnZero, Planhat, Totango, VitallyOne alternative
PlanhatGrok 4.20Gainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer Successagainst: HubSpot Customer Success WorkspaceGainsight Customer SuccessGainsight Customer Success, Totangoagainst: HubSpot Service Hubagainst: ChurnZero, Freshdesk CS, Gainsight Customer Success, Planhat, Userpilot, Vitally
Three alternatives
Catalyst, ChurnZero, HubSpot Service HubThree alternatives
ChurnZero, HubSpot Service Hub, TotangoThree alternatives
ChurnZero, Totango, VitallyThree alternatives
HubSpot Service Hub, Planhat, TotangoTwo alternatives
ChurnZero, VitallyMistral SmallGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successno first choiceagainst: Gainsight Customer Success, Planhat, Totango
Two alternatives
ChurnZero, TotangoSix alternatives
Catalyst, ChurnZero, Custify, Planhat, Totango, VitallyTwo alternatives
ChurnZero, TotangoDeepSeek V4 FlashGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessSkalin, Vitallyagainst: Gainsight Customer SuccessPlanhatagainst: Catalyst, ChurnZero, ClientSuccess, Freshdesk, Gainsight Customer Success, Totango
Three alternatives
ChurnZero, Planhat, TotangoThree alternatives
Catalyst, ChurnZero, TotangoFour alternatives
ChurnZero, Planhat, Totango, VitallyOne alternative
OdieFour alternatives
ChurnZero, Gainsight Customer Success, Totango, VitallyLlama 4 MaverickGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successno first choiceagainst: ChurnZero, Gainsight Customer Success
Three alternatives
ChurnZero, Totango, VitallyOne alternative
VitallyQwen 3.7 FlashGainsight Customer SuccessGainsight Customer SuccessHeldChurnZero, Gainsight Customer SuccessPlanhatno first choiceagainst: ClientSuccess, Gainsight Customer Success, HubSpot Customer Success Workspace, Planhat, Salesforce LMS/CSM, Totango, Velaris
Four alternatives
Catalyst, ChurnZero, Totango, VitallyTwo alternatives
ChurnZero, TotangoThree alternatives
Aviso, Planhat, TotangoTwo alternatives
Gainsight Customer Success, SkalinKimi K2Gainsight Customer SuccessGainsight Customer SuccessHeldagainst: Salesforce Service CloudGainsight CSGainsight Customer Success, HubSpot Service Hubagainst: Catalyst, ChurnZero, Planhat, TotangoChurnZero, Gainsight CS, Planhatagainst: ChurnZero, Gainsight Customer Success, Totango, Vitally
Three alternatives
ChurnZero, Planhat, TotangoTwo alternatives
ChurnZero, VitallyFour alternatives
Catalyst, ChurnZero, Planhat, VitallyTwo alternatives
Custify, VitallyTwo alternatives
Totango, VitallyGLM 4.7 FlashXGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessTotangono first choiceagainst: ChurnZero, ClientSuccess, Gainsight Customer Success, Vitally
Five alternatives
ChurnZero, Custify, HubSpot Service Hub, Totango, VitallyOne alternative
ChurnZeroThree alternatives
ChurnZero, HubSpot Service Hub, TotangoTwo alternatives
ChurnZero, Gainsight Customer SuccessMiniMax M2.5no first choiceGainsight Customer Success, TotangoChangedGainsight Customer Successno first choiceno first choiceagainst: ChurnZero, Gainsight Customer Success, Totango, Vitally
Five alternatives
Catalyst, ChurnZero, Planhat, Totango, VitallyGPT-6 LunaGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer Successagainst: OdieClientSuccessChurnZero, Gainsight Customer Success, Planhatagainst: ChurnZero, Gainsight Customer Success, Odie, Planhat
Two alternatives
ChurnZero, PlanhatTwo alternatives
ChurnZero, PlanhatThree alternatives
Certinia, ChurnZero, PlanhatOne alternative
Gainsight Customer SuccessOne alternative
TotangoMuse Glimmer 30BGainsight Customer SuccessGainsight Customer SuccessHeldGainsight Customer SuccessGainsight Customer Successno first choiceagainst: ChurnZero, ClientSuccess, Custify, HubSpot Service Hub, Vitally, Zendesk
Two alternatives
ChurnZero, TotangoThree alternatives
ChurnZero, Planhat, TotangoFive alternatives
ChurnZero, Odie, Planhat, Totango, VitallyThree alternatives
ClientSuccess, Planhat, VitallyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:39 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:53 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:55 | yes | 11 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 11:02 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:46 | yes | 5 | 8 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:33 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:54 | yes | 24 | 19 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:41 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:49 | no | 0 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:16 | yes | 10 | 35 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:40 | yes | 13 | 46 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:46 | no | 0 | 81 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:03 | yes | 2 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:50 | yes | 24 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:04 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:15 | yes | 3 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:58 | yes | 2 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 12:08 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:36 | yes | 5 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:13 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:47 | yes | 23 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:47 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:50 | yes | 10 | 25 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:04 | yes | 20 | 60 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:41 | yes | 23 | 207 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:11 | no | 0 | 10 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:53 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:47 | yes | 13 | 17 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:43 | yes | 10 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:22 | yes | 5 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:59 | yes | 8 | 25 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 17:16 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:09 | yes | 5 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:14 | yes | 10 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:33 | yes | 22 | 34 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:15 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:39 | yes | 5 | 23 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:46 | yes | 22 | 32 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:09 | yes | 20 | 119 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:46 | yes | 5 | 16 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:43 | yes | 5 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:16 | yes | 13 | 22 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:07 | yes | 15 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:09 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:35 | yes | 11 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 11:28 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:43 | yes | 13 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:19 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:51 | yes | 22 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:46 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:56 | yes | 14 | 85 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:29 | yes | 19 | 30 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:44 | yes | 18 | 31 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:01 | yes | 23 | 63 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:43 | yes | 2 | 21 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:54 | yes | 23 | 35 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:56 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:54 | yes | 2 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:59 | no | 0 | 23 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 10:46 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:36 | yes | 15 | 17 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:32 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:02 | yes | 23 | 37 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:53 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:15 | no | 0 | 31 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:13 | yes | 20 | 37 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:35 | yes | 14 | 27 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:47 | no | 0 | 23 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:02 | yes | 6 | 25 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:20 | yes | 14 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:19 | yes | 19 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:35 | yes | 1 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:35 | yes | 1 | 25 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 12:25 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:49 | yes | 14 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:11 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:59 | yes | 24 | 42 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:43 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:27 | yes | 23 | 85 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:31 | yes | 24 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:49 | yes | 24 | 84 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:13 | yes | 24 | 57 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:30 | yes | 5 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:59 | yes | 23 | 42 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Success
Gainsight (CS) read as Gainsight Customer Success
Gainsight (Gainsight SuccessCloud) read as Gainsight Customer Success
HubSpot read as HubSpot Customer Success Workspace
Salesforce read as Salesforce Service Cloud
Unresolved, counted raw
Freshdesk CS
Freshsuccess
Gtmhub
Qualtrics Customer XM
Salesforce LMS/CSM
Discontinued, still offered
No shut-down product was recommended here.