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Index › GTM › Products › Cisco · November 2026 Edition

Contact center platforms · Named, not ranked

Cisco

Cisco is a technology vendor whose products cover networking, SD-WAN and security, including endpoint detection and response, multi-factor authentication and data loss prevention

–Too few to rank

9/14Models named it

0First choices

6Warnings

November 2026 Edition · all company sizes counted.

Ranked inContact center platforms #64 mid-market

What AI models recommend

Named, too few times to rank.

A product needs 10 labels in a category before a share is stated. Cisco has 4.

Why models recommend it

No positive label carried a quote.

What gives them pause

“without the complexity of an enterprise solution like Avaya or Cisco”Qwen 3.7 Flash · Paraphrase question · warning

Also on the shortlist

The products named in the same answers as Cisco, over the 17 answers that named it, and how often each was the first choice instead.

Product	Named together	Picked instead
Genesys Cloud CX	16	4	View →
Five9	15	2	View →
Talkdesk	14	0	View →
NICE CXone	12	3	View →
Amazon Connect	9	1	View →
Salesforce Service Cloud	7	0	View →
Vonage	7	0	View →
Avaya Infinity	6	0	View →
Dialpad Ai Contact Center	5	0	View →
Nextiva Contact Center	5	0	View →

A side-by-side page exists where both products are among a category's top eight.

How this is measured

Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.

Gane sells AI visibility software. No company can pay to change a result.

Read the method →

Sources returned with these answers

The sites and pages the answers that named Cisco came back with. A fact about retrieval, not a cause of the answer.

Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 14 of the 17 answers that named Cisco and are not a share of its labels.

Domains cited

g2.com6

cxtoday.com5

gartner.com4

nextiva.com4

research.isg-one.com4

dialpad.com3

genesys.com3

nojitter.com3

resources.nice.com3

ringcentral.com3

No domain is on file for Cisco, so its own site is not marked.

Pages cited

nextiva.com/blog/contact-center-software.html4

g2.com/categories/contact-center/enterprise3

altigen.com/how-to-evaluate-contact-center-software-enterprise2

dialpad.com/blog/contact-center-software2

g2.com/categories/contact-center2

g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews2

outsourceaccelerator.com/articles/contact-center-platforms2

research.isg-one.com/buyers-guide/customer_experience/contact_center_basic/20242

Pages are listed as the models cited them.

By model

How each model answered on Cisco across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

Model	Mention	Warning	Labels
Claude Haiku 4.5	1	0	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.20	0	0	0
Mistral Small	1	0	1
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	1	1
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	0	1