Contact center platforms · RankedAvaya Infinity
Avaya Infinity is a contact center platform from Avaya · avaya.com ↗
Why models recommend it
No positive label carried a quote.
What gives them pause
“dropping support for several legacy hardware/software lines and winding down smaller deployments (<200 seats) on certain platforms”Gemini 3.5 Flash · Negative question · warning
“Financial instability: Avaya has gone through multiple bankruptcy restructurings... Caution if you're a smaller organization”DeepSeek V4 Flash · Negative question · warning
“Specifically mentioned as a platform to avoid due to ongoing issues and poor user experiences over the years.”Mistral Small · Negative question · warning
“Reddit users with years of experience strongly advise avoiding it in favor of modern cloud alternatives.”Grok 4.20 · Negative question · warning
Also on the shortlist
The products named in the same answers as Avaya Infinity, over the 25 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 20 | 6 | View → | |
| 20 | 2 | View → | |
| 16 | 4 | View → | |
| 13 | 0 | View → | |
| 12 | 1 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 7 | 0 | View → | |
| 6 | 1 | View → | |
| 6 | 0 | View → |
What the models named instead of Avaya Infinity →
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 22 of the 25 answers that named Avaya Infinity and are not a share of its labels.
Domains cited
Seventy-one of the seventy-one domain citations in answers naming Avaya Infinity came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 0 | 1 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 1 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 2 | 2 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 1 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-11 to 2026-10 | Latest | Categories named |
|---|---|---|---|---|---|
| News or press | 191 | 42 | 2026-09-28 | ||
| Blog | 102 | 20 | 2026-10-05 | ||
| Case study | 25 | 25 | 2026-08-13 | ||
| Podcast or video | 22 | 0 | 2026-07-02 | ||
| Conference or event | 13 | 0 | 2026-06-30 | ||
| Glossary or explainer | 7 | 5 | 2026-09-18 | ||
| Webinar or virtual event | 4 | 1 | 2026-10-05 | ||
| Report or ebook | 1 | 0 | 2026-06-08 | ||
| Comparison | 1 | 0 | 2025-04-19 |
Most recent
- 2026-10-05Infinity webinar series webinar or virtual event
- 2026-10-05Ai making customer service easier blog
- 2026-10-01Customer service week human expertise ai blog
- 2026-09-29Cloud contact center migration cc elite blog
- 2026-09-29Avaya infinity brandon hall learning awards blog
- 2026-09-28News 260917 news or press
How it is countedHide how it is counted
Every page avaya.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 6, 2026.