Index › HR › Onboarding and employee experience › HR help desk › Small business · November 2026 Edition
HR help desk and case management for small business buyers
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of a small B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
18%
Contested · Zoho People 18%
18Jira Service Management18Zoho People14Zoho Desk51others
18% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.Zoho People leads at 18%, replacing BambooHR, which led at 26% and stands at 5% now: 13 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Zoho People18%Contested↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.This pageMid-market
Zoho Desk22%Contested▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.Standing →Enterprise
ServiceNow HR Service Delivery58%Clear leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.Standing →
Zoho People18%Contested↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.This pageMid-marketZoho Desk22%Contested▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.Standing →EnterpriseServiceNow HR Service Delivery58%Clear leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Zoho People18%0%35accepted challenger▲+13Since October 2026: 5% → 18%, +13 points. Inside the 13-point floor: within noise.5% → 18%
Zoho People18%0%35accepted challenger▲+13Since October 2026: 5% → 18%, +13 points. Inside the 13-point floor: within noise.5% → 18%02
Jira Service Management18%0%30accepted challenger▲+13Since October 2026: 5% → 18%, +13 points. Inside the 13-point floor: within noise.5% → 18%
Jira Service Management18%0%30accepted challenger▲+13Since October 2026: 5% → 18%, +13 points. Inside the 13-point floor: within noise.5% → 18%03Zoho Desk14%7%28accepted challenger▼−11Since October 2026: 25% → 14%, −11 points. Inside the 13-point floor: within noise.25% → 14%
Zoho Desk14%7%28accepted challenger▼−11Since October 2026: 25% → 14%, −11 points. Inside the 13-point floor: within noise.25% → 14%04
Freshdesk9%0%11accepted challenger▲+5Since October 2026: 4% → 9%, +5 points. Inside the 13-point floor: within noise.4% → 9%
Freshdesk9%0%11accepted challenger▲+5Since October 2026: 4% → 9%, +5 points. Inside the 13-point floor: within noise.4% → 9%05
BambooHR5%10%42accepted challenger▼−21Since October 2026: 26% → 5%, −21 points. Past the 13-point floor: movement.26% → 5%
BambooHR5%10%42accepted challenger▼−21Since October 2026: 26% → 5%, −21 points. Past the 13-point floor: movement.26% → 5%06
Suptask5%0%12accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 13-point floor: within noise.2% → 5%
Suptask5%0%12accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 13-point floor: within noise.2% → 5%07
Freshservice4%4%27accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 13-point floor: within noise.0% → 4%
Freshservice4%4%27accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 13-point floor: within noise.0% → 4%08
Rippling4%14%14accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 13-point floor: within noise.0% → 4%
Rippling4%14%14accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 13-point floor: within noise.0% → 4%09
Hiver2%0%12accepted challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 13-point floor: within noise.7% → 2%
Hiver2%0%12accepted challenger▼−5Since October 2026: 7% → 2%, −5 points. Inside the 13-point floor: within noise.7% → 2%10
Zendesk2%26%23criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise.2% → 2%
Zendesk2%26%23criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise.2% → 2%Show the five products at 0%, ordered by negative rate
14
SAP SuccessFactors0%85%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
SAP SuccessFactors0%85%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%13
Workday HR Service Delivery0%85%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
Workday HR Service Delivery0%85%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%15ServiceNow HR Service Delivery0%83%36criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
ServiceNow HR Service Delivery0%83%36criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%11
Gusto0%12%25accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 13-point floor: within noise.4% → 0%
Gusto0%12%25accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 13-point floor: within noise.4% → 0%12
HappyFox Help Desk0%0%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
HappyFox Help Desk0%0%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs HR AcuityZoho Desk vs BambooHRZoho Desk vs HappyFox Help DeskFreshservice vs Dovetail SoftwareFreshservice vs Jira Service ManagementFreshservice vs ServiceNow HR Service DeliveryFreshservice vs HR AcuityFreshservice vs BambooHRFreshservice vs HappyFox Help DeskDovetail Software vs Jira Service ManagementDovetail Software vs ServiceNow HR Service DeliveryDovetail Software vs HR AcuityDovetail Software vs BambooHRDovetail Software vs HappyFox Help DeskJira Service Management vs ServiceNow HR Service DeliveryJira Service Management vs HR AcuityJira Service Management vs BambooHRJira Service Management vs HappyFox Help DeskServiceNow HR Service Delivery vs HR AcuityServiceNow HR Service Delivery vs BambooHRServiceNow HR Service Delivery vs HappyFox Help DeskHR Acuity vs BambooHRHR Acuity vs HappyFox Help DeskBambooHR vs HappyFox Help Desk
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112131415Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Zoho People18%
Zoho People18%02Jira Service Management18%
Jira Service Management18%03Zoho Desk14%
Zoho Desk14%04Freshdesk9%
Freshdesk9%05BambooHR5%
BambooHR5%06Suptask5%
Suptask5%07Freshservice4%
Freshservice4%08Rippling4%
Rippling4%09Hiver2%
Hiver2%10Zendesk2%
Zendesk2%11Gusto0%
Gusto0%12HappyFox Help Desk0%
HappyFox Help Desk0%13Workday HR Service Delivery0%
Workday HR Service Delivery0%14SAP SuccessFactors0%
SAP SuccessFactors0%15ServiceNow HR Service Delivery0%
ServiceNow HR Service Delivery0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery83%
30 of 36 labels negative · 12 of 14 models · 11 hard negative
“small businesses should be cautious about: Full enterprise HR journey orchestration suites such as ServiceNow HR Service Delivery and SAP SuccessFactors HCM” Muse Glimmer 30B, negative prompt
SAP SuccessFactors85%
11 of 13 labels negative · 10 of 14 models · 9 hard negative
“Full enterprise HR journey orchestration suites such as ServiceNow HR Service Delivery and SAP SuccessFactors HCM, which are positioned as best for enterprise-wide use” Muse Glimmer 30B, negative prompt
Workday HR Service Delivery85%
11 of 13 labels negative · 7 of 14 models · 9 hard negative
“Enterprise-Level HRIS Platforms (e.g., Workday, Oracle HCM, SAP SuccessFactors) ... Why avoid or be cautious? These are designed for large organizations” Grok 4.20, negative prompt
Oracle Fusion Cloud HCM100%
7 of 7 labels negative · 7 of 14 models · 7 hard negative
“Enterprise‑grade HRMS/HCM suites (e.g., SAP SuccessFactors, Oracle HCM, Workday) | Designed for large, global workforces; high licensing fees” MiniMax M2.5, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 779 links across 216 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · G230 answers · 53 citations · 12 models
29 answers · 32 citations · 11 models
vendor site · Suptask26 answers · 26 citations · 12 models
vendor site · TalentHR25 answers · 33 citations · 11 models
22 answers · 30 citations · 9 models
vendor site · FirstHR21 answers · 22 citations · 10 models
19 answers · 19 citations · 10 models
vendor site · BambooHR13 answers · 20 citations · 6 models
vendor site · Zoho10 answers · 22 citations · 6 models
10 answers · 13 citations · 8 models
vendor site · Atlassian10 answers · 12 citations · 6 models
vendor site · Lead Change Group10 answers · 12 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
26 answers · 12 models
19 answers · 10 models
19 answers · 10 models
15 answers · 10 models
12 answers · 7 models
10 answers · 6 models
10 answers · 7 models
8 answers · 7 models
8 answers · 6 models
8 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zoho parent site Zoho People 18%, Zoho Desk 14%, Zoho Desk + Zoho People 2% | 33% | 309 | 8,100 | 105 | ||||
| Jira Service Management atlassian.com | 18% | 67 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| Freshdesk freshworks.com | 9% | 16 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| BambooHR bamboohr.com | 5% | 1074 | 90,500 | 551 | 1,055,247 | $44,698 | 106 | |
| Suptask suptask.com | 5% | 19 | 110 | 0 | 18,326 | 1 | ||
| Freshservice freshservice.com | 4% | 70 | 8,100 | 221 | 11,874 | |||
| Rippling rippling.com | 4% | 1438 | 301,000 | 17,886 | 712,399 | $42,013 | 115 | |
| TalentHR talenthr.io | 4% | 89 | 480 | 1 | 89,831 | 32 | ||
| LiveAgent liveagent.com | 4% | 6 | 1,900 | 33 | 119,763 | 20 | ||
| Hiver hiverhq.com | 2% | 18 | 2,900 | 325 | 46,412 | 29 |
Google's top ten for the three searches hold 21 sites; 3 of them are among the sites the models cited here (atlassian.com, peoplemanagingpeople.com, zoho.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for a small B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a small business that sells to other businesses?”Comparative“What are the top HR service delivery tools for a small team and how do they differ?”Budget-constrained“What is the best HR help desk software for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should a small business avoid or be cautious about?”
Claude Haiku 4.5HelpDesk.comno first choiceChangedHiBobagainst: BambooHRZoho Deskno first choiceagainst: Dovetail Software, TriNet
Four alternatives
Featurebase, HappyFox Help Desk, Hiver, Zoho DeskFive alternatives
Applaud, Dovetail Software, Justworks, KollabHR, ZendeskThree alternatives
Help Scout, HelpDesk.com, SpiceworksGPT-5.4 miniFreshdeskBambooHRChangedBambooHR, Zoho Peopleagainst: ServiceNow HR Service DeliveryZoho Deskagainst: Gusto, Ripplingno first choicenothing named
Three alternatives
HelpDesk.com, Zendesk, Zoho DeskOne alternative
ServiceNow HR Service DeliveryOne alternative
ZendeskThree alternatives
Freshdesk, HelpDesk.com, TidioGemini 3.5 FlashRipplingRipplingHeldagainst: ServiceNow HR Service Delivery, Workday HR Service Deliveryno first choiceagainst: Oracle, ServiceNow HR Service DeliveryFreshdeskagainst: GustoFreshdesk, Help Scoutagainst: Neocase HR, ServiceNow HR Service Deliveryagainst: ADP, Oracle Fusion Cloud HCM, Paychex, Paycor, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Five alternatives
Freshservice, HelpDesk.com, Jira Service Management, Siit, Zoho DeskThree alternatives
AllVoices, Freshservice, Jira Service ManagementSix alternatives
BambooHR, Deel HR, Freshservice, Gusto, Rippling, ZendeskSeven alternatives
FreeScout, Jira Service Management, OfficeAmp, Suptask, Zoho Desk, Zoho People, osTicketFour alternatives
BambooHR, Rippling, Siit, SpokePerplexity SonarJira Service ManagementZendeskChangedagainst: Case IQ, Dovetail Software, HR Acuity, Zoho DeskJira Service Management, Zoho Deskagainst: ServiceNow HR Service DeliveryJira Service Managementno first choiceagainst: SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Four alternatives
BambooHR, HelpDesk.com, Hiver, Zoho DeskOne alternative
FreshserviceFour alternatives
Freshservice, Personio Conversations, Suptask, ZendeskThree alternatives
Hiver, Zoho Desk, Zoho PeopleGrok 4.20Spiceworksagainst: ServiceNow HR Service Delivery, ZendeskZoho PeopleChangedagainst: Dovetail Software, HR Acuity, ServiceNow HR Service DeliveryBambooHRagainst: ServiceNow HR Service Delivery, Workday HR Service DeliveryZoho Deskagainst: Bitrix24, ServiceNow HR Service Delivery, ZendeskHiver, Zoho Deskagainst: Zendeskagainst: Excel Templates for HR, Google Sheets, Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery
Six alternatives
BambooHR, Freshservice, Hiver, Jira Service Management, Zoho Desk, Zoho PeopleOne alternative
BambooHRSix alternatives
Factorial, FirstHR, Gusto, Homebase, Rippling, Zoho PeopleThree alternatives
Connecteam, OrangeHRM, Zoho PeopleThree alternatives
Freshdesk, Freshservice, HelpDesk.comMistral SmallZoho Peopleno first choiceChangedBambooHRagainst: PaycomJira Service Management, Zoho Peopleno first choiceagainst: ServiceNow HR Service Delivery
Three alternatives
BambooHR, Freshservice, Jira Service ManagementSix alternatives
Deel HR, Eddy, Gusto, Homebase, Personio, Zoho PeopleOne alternative
Zoho DeskDeepSeek V4 FlashFreshdeskagainst: HR Acuity, ServiceNow HR Service DeliveryZoho PeopleChangedagainst: Dovetail SoftwareBambooHRagainst: ServiceNow HR Service DeliveryZoho Deskagainst: ServiceNow HR Service DeliveryZoho Peopleagainst: Freshservice, Zendeskagainst: ADP Workforce Now, Excel, Google Sheets, Gusto, Oracle Fusion Cloud HCM, Paycor, SAP SuccessFactors, UKG (formerly Kronos) — Small Business Tier, UKG Pro, Workday HR Service Delivery
Three alternatives
BambooHR, Jitbit Helpdesk, Zoho PeopleThree alternatives
BambooHR, Freshservice, Jira Service ManagementThree alternatives
Gusto, HiBob, RipplingThree alternatives
Freshdesk, Jira Service Management, Zoho PeopleFive alternatives
BambooHR, Factorial, HappyFox Help Desk, Hiver, SuptaskLlama 4 MaverickJira Service Managementagainst: ServiceNow HR Service DeliveryHR PartnerChangedno first choiceFreshservice, Jira Service Management, Zoho Peopleno first choiceagainst: ServiceNow HR Service Delivery
Three alternatives
Freshservice, HR Acuity, Zoho PeopleTwo alternatives
Jira Service Management, ServiceNow HR Service DeliveryQwen 3.7 FlashSuptaskagainst: Zoho DeskBambooHRChangedagainst: Mitratech, SAP SuccessFactors, ServiceNow HR Service DeliveryBambooHR, Gustoagainst: ServiceNow HR Service DeliveryZoho Peopleagainst: Oracle, ServiceNow HR Service Delivery, Workday HR Service DeliveryFreshservice, Zoho Deskagainst: ServiceNow HR Service Deliveryagainst: BambooHR, Google Sheets, Greenhouse, Microsoft Excel, Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery, Zenefits
Two alternatives
BambooHR, FreshdeskTwo alternatives
Gusto, UKG ReadyFive alternatives
Freshservice, HiBob, Leena AI, Microsoft Viva, ZendeskTwo alternatives
Jira Service Management, SuptaskFive alternatives
BambooHR, Gusto, Hiver, Rippling, SuptaskKimi K2Zoho Desk + Zoho Peopleagainst: BambooHR, ZendeskBambooHRChangedagainst: ServiceNow HR Service DeliveryBambooHR, Gustoagainst: ServiceNow HR Service DeliveryFreshdesk, Zoho DeskJira Service Management, Zoho Peopleagainst: ServiceNow HR Service Delivery, Workday HR Service Deliveryagainst: Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery
Two alternatives
Hiver, SuptaskTwo alternatives
Factorial, Freshservice for Business TeamsTwo alternatives
Justworks, UKG ProFive alternatives
Hiver, SupportBee, Suptask, TalentHR, Zoho PeopleThree alternatives
BambooHR, Freshservice, LiveAgentGLM 4.7 FlashXLiveAgent, SuptaskJira Service ManagementChangedno first choiceagainst: ServiceNow HR Service DeliveryTalentHRagainst: LeaveBoardno first choiceagainst: Asana, ClickUp, Monday.com, Oracle Fusion Cloud HCM, SAP SuccessFactors, ServiceNow HR Service Delivery
Seven alternatives
Freshservice, HappyFox Help Desk, Jira Service Management, ManageEngine ServiceDesk Plus, UseResponse, Zoho Desk, Zoho PeopleThree alternatives
BambooHR, Gusto, Zoho PeopleNine alternatives
BambooHR, Connecteam, Deel HR, Gusto, HiBob, Rippling, Workday HR Service Delivery, Zendesk, Zoho PeopleFive alternatives
Bitrix24, Frappe HR, HelpDesk.com, Jira Service Management, Zoho PeopleMiniMax M2.5Jitbit Helpdesk, SuptaskDovetail SoftwareChangedBambooHR, HiBobTalentHR, Zoho Deskagainst: Spiceworksno first choiceagainst: Excel/Google Sheets, Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery
Three alternatives
LiveAgent, ManageEngine ServiceDesk Plus, Zoho DeskThree alternatives
Applaud, Freshservice, HR AcuityEight alternatives
Deel HR, Factorial, Gusto, Homebase, Paycor, Rippling, TalentHR, Zoho PeopleTwo alternatives
Freshdesk, Help ScoutGPT-6 LunaSiitZoho PeopleChangedHiver, Zoho People HR Help Deskagainst: Freshservice for Business TeamsJira Service Managementno first choiceagainst: ADP RUN, BambooHR, Paychex Flex, Rippling, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HCM
Two alternatives
HappyFox Help Desk, Jira Service ManagementOne alternative
SixFiftyThree alternatives
HR Acuity, Zendesk, Zoho DeskOne alternative
Freshservice for Business TeamsOne alternative
Jira Service ManagementMuse Glimmer 30BJira Service Management, LiveAgentZoho PeopleChangedagainst: Case IQ, EasyLlama, FaceUp, HR Acuity, NotMe Solutions, ServiceNow HR Service DeliveryJira Service Managementagainst: ServiceNow HR Service Delivery, ZendeskJira Service Managementno first choiceagainst: SAP SuccessFactors, ServiceNow HR Service Delivery
Four alternatives
Freshservice, HappyFox Help Desk, Jitbit Helpdesk, Zoho PeopleOne alternative
Jira Service ManagementFive alternatives
BreatheHR, Freshservice, Gusto, Zoho Desk, Zoho PeopleThree alternatives
ProProfs Help Desk, Zoho Desk, Zoho PeopleBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:19 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:47 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:34 | yes | 9 | 24 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:09 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:23 | yes | 12 | 36 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:38 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:04 | yes | 25 | 25 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:21 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:20 | yes | 5 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:11 | yes | 16 | 52 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:22 | yes | 12 | 27 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:52 | yes | 16 | 46 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:59 | yes | 3 | 19 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:47 | yes | 11 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:36 | no | 0 | 3 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:54 | yes | 2 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:42 | yes | 8 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 09:47 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:19 | yes | 21 | 34 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:02 | no | 0 | 1 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:48 | yes | 24 | 21 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:27 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:08 | yes | 5 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:45 | yes | 23 | 37 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:39 | yes | 24 | 75 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:48 | yes | 10 | 42 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:00 | yes | 3 | 19 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:07 | yes | 9 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:43 | yes | 10 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:48 | yes | 4 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:11 | no | 0 | 14 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 11:36 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:14 | yes | 5 | 32 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:06 | yes | 5 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:15 | yes | 25 | 32 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:17 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:41 | yes | 5 | 19 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:54 | yes | 14 | 31 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:46 | yes | 20 | 75 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:09 | yes | 5 | 24 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:00 | yes | 7 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:43 | yes | 13 | 30 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:24 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:45 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:29 | yes | 11 | 21 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 11:40 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:13 | yes | 14 | 36 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:41 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:18 | yes | 14 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:33 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:50 | yes | 5 | 21 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:40 | yes | 5 | 17 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:39 | yes | 12 | 34 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:41 | yes | 5 | 42 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:22 | yes | 2 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:54 | yes | 10 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:15 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:48 | no | 0 | 4 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:50 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 12:28 | yes | 10 | 5 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:16 | yes | 15 | 32 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:52 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:21 | yes | 17 | 34 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:49 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:25 | yes | 5 | 15 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:45 | yes | 9 | 19 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:50 | yes | 14 | 54 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:04 | no | 0 | 104 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:56 | yes | 2 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:35 | no | 0 | 1 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:52 | yes | 19 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:07 | yes | 2 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:16 | yes | 12 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 10:29 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:18 | yes | 14 | 31 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:59 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:53 | yes | 24 | 26 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:38 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:22 | no | 0 | 32 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:13 | yes | 24 | 34 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:27 | yes | 24 | 67 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:46 | yes | 14 | 161 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:34 | yes | 6 | 15 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:04 | yes | 19 | 28 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Deel read as Deel HR
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
HelpDesk read as HelpDesk.com
Neocase read as Neocase HR
Oracle Cloud HCM read as Oracle Fusion Cloud HCM
Oracle HCM read as Oracle Fusion Cloud HCM
Oracle HCM Cloud read as Oracle Fusion Cloud HCM
SAP read as SAP SuccessFactors
SAP SuccessFactors HCM read as SAP SuccessFactors
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow HR read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday HCM
Zendesk Employee Service read as Zendesk
Unresolved, counted raw
Cleary
Crisp
Excel Templates for HR
Microsoft Excel
Spoke
SupportBee
UKG (formerly Kronos) — Small Business Tier
UseResponse
Zoho People HR Help Desk
Discontinued, still offered
No shut-down product was recommended here.