HR help desk and case management
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of a mid-market B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
22%
Contested · Dovetail Software 16%
22Zoho Desk16Dovetail Software16Freshservice47others
22% of first choices, contested.
Since October 2026▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.Zoho Desk held the lead, +3 points on 19%, inside the 13-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Zoho People18%Contested↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.Standing →Mid-market
Zoho Desk22%Contested▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.This pageEnterprise
ServiceNow HR Service Delivery58%Clear leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.Standing →
Zoho People18%Contested↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.Standing →Mid-marketZoho Desk22%Contested▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.This pageEnterpriseServiceNow HR Service Delivery58%Clear leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Zoho Desk22%0%24accepted challenger▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.19% → 22%
Zoho Desk22%0%24accepted challenger▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.19% → 22%02
Freshservice16%0%31accepted challenger▲+4Since October 2026: 12% → 16%, +4 points. Inside the 13-point floor: within noise.12% → 16%
Freshservice16%0%31accepted challenger▲+4Since October 2026: 12% → 16%, +4 points. Inside the 13-point floor: within noise.12% → 16%03
Dovetail Software16%6%18accepted challenger▲+10Since October 2026: 6% → 16%, +10 points. Inside the 13-point floor: within noise.6% → 16%
Dovetail Software16%6%18accepted challenger▲+10Since October 2026: 6% → 16%, +10 points. Inside the 13-point floor: within noise.6% → 16%04
Jira Service Management10%5%22accepted challenger▲+8Since October 2026: 2% → 10%, +8 points. Inside the 13-point floor: within noise.2% → 10%
Jira Service Management10%5%22accepted challenger▲+8Since October 2026: 2% → 10%, +8 points. Inside the 13-point floor: within noise.2% → 10%05ServiceNow HR Service Delivery8%36%50criticized challenger▲+2Since October 2026: 6% → 8%, +2 points. Inside the 13-point floor: within noise.6% → 8%
ServiceNow HR Service Delivery8%36%50criticized challenger▲+2Since October 2026: 6% → 8%, +2 points. Inside the 13-point floor: within noise.6% → 8%06
HR Acuity2%0%16accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise.2% → 2%
HR Acuity2%0%16accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise.2% → 2%07
BambooHR2%17%23accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise.2% → 2%
BambooHR2%17%23accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 13-point floor: within noise.2% → 2%08
HappyFox Help Desk2%8%12accepted challenger▼−8Since October 2026: 10% → 2%, −8 points. Inside the 13-point floor: within noise.10% → 2%
HappyFox Help Desk2%8%12accepted challenger▼−8Since October 2026: 10% → 2%, −8 points. Inside the 13-point floor: within noise.10% → 2%09
Zendesk2%27%22criticized challenger▼−6Since October 2026: 8% → 2%, −6 points. Inside the 13-point floor: within noise.8% → 2%
Zendesk2%27%22criticized challenger▼−6Since October 2026: 8% → 2%, −6 points. Inside the 13-point floor: within noise.8% → 2%Show the three products at 0%, ordered by negative rate
11
Workday HR Service Delivery0%17%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
Workday HR Service Delivery0%17%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%12
SAP SuccessFactors0%15%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
SAP SuccessFactors0%15%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%10
Rippling0%8%13accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise.2% → 0%
Rippling0%8%13accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise.2% → 0%The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to head
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs HR AcuityZoho Desk vs BambooHRZoho Desk vs HappyFox Help DeskFreshservice vs Dovetail SoftwareFreshservice vs Jira Service ManagementFreshservice vs ServiceNow HR Service DeliveryFreshservice vs HR AcuityFreshservice vs BambooHRFreshservice vs HappyFox Help DeskDovetail Software vs Jira Service ManagementDovetail Software vs ServiceNow HR Service DeliveryDovetail Software vs HR AcuityDovetail Software vs BambooHRDovetail Software vs HappyFox Help DeskJira Service Management vs ServiceNow HR Service DeliveryJira Service Management vs HR AcuityJira Service Management vs BambooHRJira Service Management vs HappyFox Help DeskServiceNow HR Service Delivery vs HR AcuityServiceNow HR Service Delivery vs BambooHRServiceNow HR Service Delivery vs HappyFox Help DeskHR Acuity vs BambooHRHR Acuity vs HappyFox Help DeskBambooHR vs HappyFox Help Desk
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Zoho Desk22%
Zoho Desk22%02Freshservice16%
Freshservice16%03Dovetail Software16%
Dovetail Software16%04Jira Service Management10%
Jira Service Management10%05ServiceNow HR Service Delivery8%
ServiceNow HR Service Delivery8%06HR Acuity2%
HR Acuity2%07BambooHR2%
BambooHR2%08HappyFox Help Desk2%
HappyFox Help Desk2%09Zendesk2%
Zendesk2%10Rippling0%
Rippling0%11Workday HR Service Delivery0%
Workday HR Service Delivery0%12SAP SuccessFactors0%
SAP SuccessFactors0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery36%
18 of 50 labels negative · 9 of 14 models · 2 hard negative
“What to Avoid for Mid-Market - ServiceNow HR Service Delivery — Generally overkill (and overpriced)” DeepSeek V4 Flash, direct prompt
Zendesk27%
6 of 22 labels negative · 4 of 14 models · 1 hard negative
“Avoid for tight budgets: Enterprise tools like ServiceNow or Zendesk” Grok 4.20, budget prompt
BambooHR17%
4 of 23 labels negative · 3 of 14 models
“basic BambooHR tiers excel for small businesses, but attempting to scale them into complex multi-entity, global, or highly regulated enterprise environments leads to fragmented data silos and compliance exposure” Gemini 3.5 Flash, negative prompt
Paycom33%
3 of 9 labels negative · 3 of 14 models
“Overly Complex Enterprise Platforms (e.g., ServiceNow HRSD, Paycom) - High costs that may be prohibitive for smaller teams” Kimi K2, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 842 links across 252 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · G233 answers · 72 citations · 12 models
vendor site · ServiceNow24 answers · 52 citations · 11 models
24 answers · 33 citations · 11 models
vendor site · Suptask20 answers · 22 citations · 12 models
17 answers · 24 citations · 7 models
vendor site · Lead Change Group17 answers · 22 citations · 8 models
vendor site · FirstHR15 answers · 16 citations · 11 models
13 answers · 15 citations · 10 models
vendor site · Guideflow12 answers · 13 citations · 8 models
vendor site · Serval11 answers · 11 citations · 7 models
vendor site · SHRM10 answers · 14 citations · 9 models
vendor site · Atlassian10 answers · 11 citations · 5 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
20 answers · 12 models
15 answers · 9 models
14 answers · 10 models
13 answers · 10 models
11 answers · 6 models
10 answers · 7 models
9 answers · 7 models
9 answers · 7 models
9 answers · 6 models
9 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zoho parent site Zoho Desk 22%, Zoho People 4% | 25% | 309 | 8,100 | 105 | ||||
| Freshservice freshservice.com | 16% | 70 | 8,100 | 221 | 11,874 | |||
| Dovetail dovetailsoftware.com Dovetail Software 16% | 16% | 41 | 320 | 1 | 444 | |||
| Jira Service Management atlassian.com | 10% | 67 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| ServiceNow HR servicenow.com ServiceNow HR Service Delivery 8% | 8% | 199 | 170 | 5 | 689,216 | $673 | 101 | 2 |
| Freshdesk freshworks.com Freshservice for Business Teams 4%, Freshdesk 2% | 6% | 16 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Serval serval.com | 4% | 12 | ||||||
| HR Acuity hracuity.com | 2% | 65 | 1,900 | 28 | 178,189 | 4 | ||
| BambooHR bamboohr.com | 2% | 1074 | 90,500 | 551 | 1,055,247 | $44,698 | 106 | |
| HappyFox happyfox.com HappyFox Help Desk 2% | 2% | 27 | 2,900 | 73 | 153,639 company |
Google's top ten for the three searches hold 21 sites; 3 of them are among the sites the models cited here (atlassian.com, peoplemanagingpeople.com, servicenow.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for a mid-market B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a mid-sized B2B company?”Comparative“What are the top HR service delivery tools and how do they differ?”Budget-constrained“What is the best HR help desk software for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should I avoid or be cautious about?”
Claude Haiku 4.5HappyFox Help DeskDovetail SoftwareChangedServiceNow HR Service DeliveryZoho Deskno first choicenothing named
Three alternatives
Freshservice, Help Scout, Zoho DeskTwo alternatives
HR Acuity, Zoho PeopleSix alternatives
BambooHR, HiBob, Paylocity, Rippling, SAP SuccessFactors, Workday HR Service DeliveryFour alternatives
Featurebase, HappyFox Help Desk, Hiver, ProProfs Help DeskGPT-5.4 miniServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshdesk, Zoho Deskno first choicenothing named
Four alternatives
BambooHR, HiBob, Paycom, RipplingTwo alternatives
ADP Workforce Now, Workday HCMFour alternatives
SAP SuccessFactors Enterprise Service Management, UKG HR Service Delivery, Workday HR Service Delivery, Workday HelpGemini 3.5 FlashFreshserviceagainst: ServiceNow HR Service DeliveryFreshserviceHeldagainst: ServiceNow HR Service DeliveryServiceNow HR Service DeliveryZoho Deskno first choiceagainst: ServiceNow HR Service Delivery, Zendeskagainst: BambooHR, Gusto, Jira Service Management, PeopleSoft, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday Enterprise Interface, Zendesk
Four alternatives
Jira Service Management, Rippling Help Desk, Siit, ZendeskFour alternatives
Confluence, Jira Service Management, Rippling, ZendeskNine alternatives
Applaud HR, Freshservice, HR Acuity, Harmony, Leena AI, Moveworks, UKG HR Service Delivery, Workday Help, ZendeskFour alternatives
Freshdesk, Help Scout, Jira Service Management, osTicketEight alternatives
Capacity, Deskpro, Freshdesk, Freshservice, HR Acuity, HiBob, Rippling, SiitPerplexity SonarJira Service Managementagainst: ServiceNow HR Service DeliveryDovetail SoftwareChangedServiceNow HR Service DeliveryZoho Deskno first choiceagainst: Paycom, ServiceNow HR Service Delivery
Four alternatives
Dovetail Software, Harmony, Zendesk, Zoho DeskThree alternatives
HR Acuity, ServiceNow HR Service Delivery, Workday HelpEleven alternatives
Applaud, Dovetail Software, Freshservice, Leena AI, Neocase HR, Oracle Fusion Cloud HCM, Personio Conversations, Pipefy, SAP SuccessFactors, Workday HR Service Delivery, ZendeskThree alternatives
Hiver, Jira Service Management, SuptaskGrok 4.20Freshserviceagainst: ServiceNow HR Service Delivery, ZendeskHR AcuityChangedServiceNow HR Service Delivery, Workday HCMagainst: BambooHRZoho Peopleagainst: ServiceNow HR Service Delivery, ZendeskZendeskagainst: ServiceNow Employee Centeragainst: ADP, BambooHR, One Point HR Solutions, Paradox, Paycor, Paylocity, UKG Pro, Workday HR Service Delivery, Zenefits
Five alternatives
BambooHR, HappyFox Help Desk, Jira Service Management, Rippling, Zoho DeskFive alternatives
AllVoices, Case IQ, Dovetail Software, Mitratech, ServiceNow HR Service DeliveryFive alternatives
ADP Workforce Now, Paycom, Personio, Rippling, SAP SuccessFactorsFour alternatives
BambooHR, Bitrix24, Connecteam, OrangeHRMFour alternatives
Freshdesk, Freshservice, Hiver, Zoho DeskMistral SmallFreshserviceDovetail SoftwareChangedno first choiceJira Service Management, Zoho Deskno first choiceagainst: Applaud, Dovetail Software, Paycom, ServiceNow HR Service Delivery
Six alternatives
Atomicwork, Deskpro, Harmony, Jitbit Helpdesk, Leena AI, ZendeskTwo alternatives
HR Acuity, ServiceNow HR Service DeliverySeven alternatives
BambooHR, Deel Payroll, Dovetail Software, Freshservice, Rippling, ServiceNow HR Service Delivery, Workday HR Service DeliveryOne alternative
FreshserviceDeepSeek V4 FlashFreshserviceagainst: HappyFox Help Desk, ServiceNow HR Service DeliveryDovetail SoftwareChangedagainst: ServiceNow HR Service DeliveryServiceNow HR Service DeliveryZoho Peopleno first choiceagainst: ADP Workforce Now, Access PeopleHR, Personio, SAP SuccessFactors, TriNet
Two alternatives
Zendesk, Zoho DeskTwo alternatives
AllVoices, HR AcuityEight alternatives
ADP HR Assist, ADP Workforce Now, BambooHR, Freshservice, Leena AI, Personio, SAP SuccessFactors, Workday HCMThree alternatives
BambooHR, Zoho Desk, osTicketLlama 4 MaverickFreshserviceno first choiceChangedno first choiceZoho Deskno first choicenothing named
Four alternatives
HappyFox Help Desk, LiveAgent, ManageEngine ServiceDesk Plus, Zoho DeskThree alternatives
Freshservice, HappyFox Help Desk, Jira Service ManagementQwen 3.7 FlashAtomicwork, HarmonyDovetail SoftwareChangedServiceNow HR Service DeliveryJira Service Management, Zoho Deskno first choiceagainst: Jira, Zendesknothing named
Three alternatives
Freshservice, Zendesk, Zoho DeskThree alternatives
BambooHR, HR Acuity, ServiceNow HR Service DeliveryThree alternatives
Dayforce, UKG Pro, Workday HR Service DeliveryTwo alternatives
Matram, Zoho PeopleKimi K2FreshserviceDovetail Software, HiBobChangedServiceNow HR Service DeliveryZoho DeskServiceNow HR Service Deliveryagainst: Paycom, ServiceNow HR Service Delivery
Two alternatives
BambooHR, HiBobThree alternatives
BambooHR, HR Acuity, ServiceNow HR Service DeliverySix alternatives
Applaud, Deel HR, Dovetail Software, Neocase HR, SAP SuccessFactors, Workday HCMFour alternatives
HappyFox Help Desk, Jira Service Management, ProProfs Help Desk, SpiceworksFour alternatives
Freshservice, HR Acuity, Hiver, ZendeskGLM 4.7 FlashXServalagainst: BambooHR, Dayforce, Rippling, Zoho PeopleBambooHRChangedServiceNow HR Service DeliveryHiver, Zoho Deskagainst: MangoApps, ServiceNow HR Service Delivery, Spiceworks, Zendeskno first choiceagainst: ServiceNow HR Service Delivery
Four alternatives
Freshservice, HappyFox Help Desk, ServiceNow HR Service Delivery, Zoho DeskThree alternatives
Dovetail Software, HR Acuity, ServiceNow HR Service DeliveryFive alternatives
BambooHR, Personio, Rippling, SAP SuccessFactors, Workday HR Service DeliveryThree alternatives
Jira Service Management, LeaveBoard, SuptaskMiniMax M2.5FreshserviceDovetail Software, ServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryZoho Deskagainst: Hiverno first choiceagainst: One Point HR Solutions, UKG Pro, Zeroed-In Technologies
Four alternatives
HappyFox Help Desk, Jira Service Management, Serval, Zoho DeskTwo alternatives
HR Acuity, Jira Service ManagementEight alternatives
BambooHR, Deel HR, Freshservice, HiBob, Neocase HR, Personio, Rippling, Workday HCMOne alternative
TalentHRGPT-6 LunaFreshservice for Business TeamsFreshservice for Business TeamsHeldagainst: ServiceNow HR Service DeliveryServiceNow HR Service DeliveryJira Service Managementno first choiceagainst: ServiceNow HR Service Delivery, Workday HR Service Delivery
Three alternatives
HR Acuity, Jira Service Management, Workday HelpTwo alternatives
Jira Service Management, Workday HR Service DeliveryFive alternatives
HR Acuity, Oracle Fusion Help Desk, SAP SuccessFactors Enterprise Service Management, UKG HR Service Delivery, Workday HR Service DeliveryOne alternative
Zoho DeskFour alternatives
Jira Service Management, ServiceNow HR Service Delivery, Workday HR Service Delivery, ZendeskMuse Glimmer 30BServalDovetail SoftwareChangedagainst: ServiceNow HR Service DeliveryServiceNow HR Service DeliveryJira Service Management, Zoho Deskagainst: ServiceNow HR Service Deliveryno first choicenothing named
Four alternatives
Freshservice, HR Acuity, ManageEngine ServiceDesk Plus, ServiceNow HR Service DeliveryOne alternative
HR AcuitySix alternatives
Applaud, Dovetail Software, Leena AI, Oracle Global Human Resources Cloud, SAP SuccessFactors, Workday HCMTwo alternatives
Spiceworks, SuptaskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:32 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:52 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:31 | yes | 11 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 09:46 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:03 | yes | 8 | 36 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:06 | yes | 5 | 7 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:22 | yes | 21 | 21 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:13 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:46 | yes | 5 | 67 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:48 | yes | 15 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:19 | yes | 13 | 77 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:13 | yes | 5 | 21 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:16 | yes | 4 | 13 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:50 | yes | 15 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:00 | yes | 18 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:51 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:24 | no | 0 | 18 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 08:39 | yes | 10 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:07 | yes | 5 | 26 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:58 | yes | 5 | 25 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:52 | yes | 25 | 26 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:28 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:40 | yes | 5 | 29 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:06 | yes | 20 | 25 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:39 | yes | 23 | 60 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:41 | yes | 9 | 23 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:05 | yes | 4 | 16 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:58 | yes | 13 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:51 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:14 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:22 | yes | 7 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:57 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:24 | yes | 5 | 32 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:22 | yes | 13 | 13 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:37 | yes | 20 | 47 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:56 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:44 | yes | 10 | 52 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:31 | yes | 14 | 44 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:24 | yes | 23 | 38 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:10 | yes | 18 | 72 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:12 | yes | 6 | 16 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:08 | yes | 23 | 44 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:18 | yes | 10 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:16 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:15 | yes | 12 | 21 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:52 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:07 | yes | 5 | 28 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:04 | yes | 5 | 9 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:01 | yes | 25 | 23 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:48 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:10 | yes | 5 | 20 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:39 | yes | 9 | 21 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:45 | yes | 9 | 25 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:07 | yes | 5 | 27 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:15 | yes | 2 | 18 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:40 | yes | 14 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:32 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:04 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:38 | no | 0 | 21 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 08:59 | yes | 10 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:26 | yes | 15 | 34 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:12 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:11 | yes | 21 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:06 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:39 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:43 | yes | 24 | 32 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:47 | yes | 13 | 83 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:29 | no | 0 | 17 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:45 | yes | 5 | 22 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:25 | yes | 13 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:43 | yes | 19 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:56 | no | 0 | 4 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:20 | yes | 7 | 17 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 11:34 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:08 | yes | 15 | 32 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:49 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:35 | yes | 24 | 24 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:43 | yes | 9 | 5 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:48 | no | 0 | 32 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:27 | yes | 25 | 39 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:43 | yes | 14 | 31 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:42 | yes | 20 | 46 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:08 | yes | 4 | 19 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:59 | yes | 23 | 27 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Deel read as Deel HR
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
HelpDesk read as HelpDesk.com
Invgate read as InvGate Service Management
Oracle HCM read as Oracle Fusion Cloud HCM
Oracle HCM Cloud read as Oracle Fusion Cloud HCM
SAP read as SAP SuccessFactors
SAP SuccessFactors HCM read as SAP SuccessFactors
Salesforce HR Service read as Salesforce HR Service Management
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow (HR Service Delivery) read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday HCM
Zendesk Employee Service read as Zendesk
Unresolved, counted raw
Asyntai Starter
BambooHR Service
Boozang
Cflow
Happyly
Hyland OnBase
PeopleDoc
PeopleFlow
Peopleahoo
Rippling Help Desk
SAP SuccessFactors Service Center
UKG PeopleDoc
Workday Enterprise Interface
Workday Extend
Zeroed-In Technologies
Discontinued, still offered
No shut-down product was recommended here.