4 categories · RankedZendesk
Zendesk is a customer service platform for service teams in organizations of every size · zendesk.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoho People is first at 18%.
Zoho Desk is first at 22%. 0 of 14 models made it the first choice when asked directly.
ServiceNow HR Service Delivery is first at 58%.
Why models recommend it
“Strong AI, multi-channel, analytics, and workflows. Good for growing teams. Starts ~$15-55/agent/month. Best if you want unification with other support.”Grok 4.20 · Scale-constrained question · first choice
“Zendesk for Employee Service is worth evaluating, especially if you want employee HR and IT requests handled in one place”GPT-5.4 mini · Paraphrase question · alternative
“Choose Zendesk if employee experience and a polished support interface matter more than deep HR specialization.”Perplexity Sonar · Direct question · alternative
“The industry standard for customer-facing support that works well internally... Caveat: Costs can rise quickly”Qwen 3.7 Flash · Direct question · alternative
What gives them pause
“Avoid for tight budgets: Enterprise tools like ServiceNow or Zendesk”Grok 4.20 · Budget-constrained question · warning
“Zendesk without HR modules, or generic helpdesk software... lack the strict data privacy, confidentiality, and compliance frameworks required by HR”Gemini 3.5 Flash · Negative question · warning
“Many companies try to adapt generic tools like Zendesk or Jira for HR. While possible, specialized HR tools ... offer advantages”Qwen 3.7 Flash · Scale-constrained question · warning
“Zendesk WFM for non-Zendesk environments or complex operations: It is primarily suited to Zendesk customers”Perplexity Sonar · Negative question · warning
Also on the shortlist
The products named in the same answers as Zendesk, over the 85 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 59 | 17 | View → | |
| 46 | 9 | View → | |
| 30 | 6 | View → | |
| 26 | 7 | View → | |
| 26 | 2 | View → | |
| 16 | 0 | View → | |
| 13 | 1 | View → | |
| 11 | 4 | View → | |
| 11 | 3 | View → | |
| 10 | 4 | View → |
What the models named instead of Zendesk →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk's own site, not checked by Gane.
- For
- service teams; organizations of every size; businesses of all sizes
- Price stated
- Pricing built for your success
- Starting price
- 19
- Free plan or trial
- 14-day free trial. No credit card required.
- Integrations
- 1800
- Customers named
- Vimeo, Openly, NOBULL, NEXT, Siemens, Indigov, Dunlop
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 73 of the 85 answers that named Zendesk and are not a share of its labels.
Domains cited
195 of the 195 domain citations in answers naming Zendesk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 1 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 2 | 5 |
| Perplexity Sonar | 0 | 2 | 1 | 1 | 4 |
| Grok 4.20 | 1 | 0 | 0 | 2 | 3 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 1 | 1 | 3 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | Employee onboarding, Performance management | |
| News or press | 473 | 4 | 2026-09-14 | Pay equity | |
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | Workforce planning | |
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.