HR help desk and case management · RankedJira Service Management
Jira Service Management is a service management product from Atlassian for IT professionals · atlassian.com ↗
Strongest at small business. Ranked 4 of 113 for enterprise buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoho People is first at 18%.
Zoho Desk is first at 22%. 1 of 14 models made it the first choice when asked directly.
ServiceNow HR Service Delivery is first at 58%.
Why models recommend it
“0 budget, <3 agents: Jira Service Management free up to 3 agents or Spiceworks Cloud Help Desk free.”Muse Glimmer 30B · Budget-constrained question · first choice
“Best low-budget pick: Jira Service Management (JSM), if your HR team has three agents or fewer.”GPT-6 Luna · Budget-constrained question · first choice
“Zero Monthly Cost | Jira Service Management or Zoho Desk (Free tier limits to 3 agents)”Qwen 3.7 Flash · Budget-constrained question · first choice
“If you need a free option, Jira Service Management or Zoho Desk are the best choices.”Mistral Small · Budget-constrained question · first choice
What gives them pause
“Basic Jira Service Desk setups, Zendesk without HR modules, or generic helpdesk software... Why be cautious: Standard IT ticketing tools lack the strict data privacy”Gemini 3.5 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Jira Service Management, over the 73 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 47 | 10 | Compare → | |
| 37 | 4 | Compare → | |
| 30 | 8 | Compare → | |
| 30 | 1 | View → | |
| 24 | 4 | View → | |
| 19 | 1 | Compare → | |
| 15 | 0 | Compare → | |
| 13 | 1 | View → | |
| 10 | 2 | View → | |
| 9 | 1 | Compare → |
What the models named instead of Jira Service Management →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Jira Service Management's own site, not checked by Gane.
- For
- IT professionals
- Free plan or trial
- Get it free
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 67 of the 73 answers that named Jira Service Management and are not a share of its labels.
Domains cited
169 of the 187 domain citations in answers naming Jira Service Management came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 1 | 4 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 1 | 3 | 0 | 0 | 4 |
| Muse Glimmer 30B | 1 | 0 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 4,124 | 18 | 2026-09-28 | ||
| Glossary or explainer | 784 | 0 | 2026-04-09 | ||
| Webinar or virtual event | 326 | 0 | 2016-08-11 | ||
| Template or tool | 292 | 0 | 2025-08-18 | ||
| Report or ebook | 249 | undated | |||
| Comparison | 118 | 2 | 2026-09-11 | ||
| Case study | 89 | undated | |||
| Conference or event | 70 | 5 | 2026-10-15 | ||
| Podcast or video | 14 | 4 | 2026-09-16 | ||
| News or press | 8 | 0 | 2022-03-03 |
Most recent
- 2026-09-29Atlassian boise presents get credentialed rovo fundamentals conference or event
- 2026-09-28Hidden cost manual alignment blog
- 2026-09-28Four gaps strategy outcome blog
- 2026-09-28Strategy shifts organization follow blog
How it is countedHide how it is counted
Every page atlassian.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.