2 categories · RankedFreshservice
Freshservice is an IT service management platform from Freshworks, built for IT teams · freshservice.com ↗
Strongest at mid-market. Ranked 7 of 112 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoho People is first at 18%.
Zoho Desk is first at 22%. 6 of 14 models made it the first choice when asked directly.
ServiceNow HR Service Delivery is first at 58%.
Why models recommend it
“For most mid-market B2B companies, Freshservice offers the best balance of features, pricing, and ease of use specifically for HR service delivery.”MiniMax M2.5 · Direct question · first choice
“Go with Freshservice for the best balance of cost, ease of deployment, and employee portal experience across HR and IT.”Gemini 3.5 Flash · Paraphrase question · first choice
“Freshservice (by Freshworks) stands out as one of the best HR help desk/ticketing solutions for a mid-market B2B company”Grok 4.20 · Direct question · first choice
“The best HR help desk software for a mid-market B2B company is Freshservice”Llama 4 Maverick · Direct question · first choice
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Freshservice, over the 80 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 55 | 17 | Compare → | |
| 46 | 3 | View → | |
| 37 | 7 | Compare → | |
| 31 | 7 | Compare → | |
| 25 | 2 | Compare → | |
| 22 | 1 | Compare → | |
| 17 | 6 | View → | |
| 14 | 2 | Compare → | |
| 14 | 2 | View → | |
| 12 | 0 | Compare → |
What the models named instead of Freshservice →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Freshservice's own site, not checked by Gane.
- For
- IT teams
- Price stated
- $19/agent/month, billed annually; $49/agent/month, billed annually; $99/agent/month, billed annually; Custom
- Starting price
- 19
- Free plan or trial
- Start for free
- Certifications
- EU-US Privacy Shield, GDPR, SOC 2
- Customers named
- Alterra Mountain Company, Amerisure, Vermeer, RingCentral, Manchester Metropolitan University, McLaren Racing, New Balance, Databricks
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 70 of the 80 answers that named Freshservice and are not a share of its labels.
Domains cited
234 of the 234 domain citations in answers naming Freshservice came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 2 | 3 | 0 | 0 | 5 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 1 | 1 | 0 | 0 | 2 |
| Mistral Small | 1 | 2 | 1 | 0 | 4 |
| DeepSeek V4 Flash | 1 | 2 | 1 | 0 | 4 |
| Llama 4 Maverick | 1 | 1 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 1 | 1 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 2 | 0 | 4 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 103 | 31 | 2026-09-24 | ||
| Webinar or virtual event | 83 | 47 | 2026-09-03 | Employee onboarding | |
| Blog | 64 | 3 | 2026-09-24 | ||
| Report or ebook | 45 | 1 | 2026-09-24 | ||
| Comparison | 30 | 4 | 2026-09-24 | ||
| Glossary or explainer | 8 | 0 | 2025-09-05 | ||
| Template or tool | 2 | undated |
Most recent
- 2026-09-24Service desk mobile app blog
- 2026-09-24Compare it helpdesks comparison
- 2026-09-24Motorama revs it support using freshservice case study
- 2026-09-24Bankbazaar case study
- 2026-09-24Self service best practices report or ebook
- 2026-09-24Topdesk alternative comparison
How it is countedHide how it is counted
Every page freshservice.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.