HR help desk and case management · RankedZoho Desk
Zoho Desk is help desk software from Zoho for customer service teams, offering customer support ticketing and related service tools · zoho.com ↗
Strongest at mid-market, contested with Freshservice. Thin evidence at enterprise: six labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoho People is first at 18%.
Ranked first, contested: Freshservice has 16%. 0 of 14 models made it the first choice when asked directly.
ServiceNow HR Service Delivery is first at 58%.
Why models recommend it
“Tight but paid budget: Zoho Desk from $7/agent/mo billed annually... it's the most commonly recommended "budget, small HR teams" option.”Muse Glimmer 30B · Budget-constrained question · first choice
“Zero Monthly Cost | Jira Service Management or Zoho Desk (Free tier limits to 3 agents)”Qwen 3.7 Flash · Budget-constrained question · first choice
“Start with Zoho Desk's free plan (up to 3 agents) – it's the most feature-rich free option”Kimi K2 · Budget-constrained question · first choice
“If you need a free option, Jira Service Management or Zoho Desk are the best choices.”Mistral Small · Budget-constrained question · first choice
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Zoho Desk, over the 58 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 31 | 5 | Compare → | |
| 30 | 8 | Compare → | |
| 26 | 2 | View → | |
| 22 | 2 | Compare → | |
| 19 | 1 | Compare → | |
| 17 | 3 | View → | |
| 15 | 1 | View → | |
| 15 | 0 | Compare → | |
| 13 | 3 | View → | |
| 13 | 2 | View → |
What the models named instead of Zoho Desk →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zoho Desk's own site, not checked by Gane.
- For
- customer service teams
- Price stated
- The pricing is flexible as well: you can opt to pay monthly or annually. Once you pay, you get to use the full set of features. And if you don't want to pay for a plan, you can use our free version indefinitely.
- Free plan or trial
- use our free version indefinitely; No credit card required.
- Certifications
- SOC 2, GDPR, HIPAA, CCPA
- Hosting
- 16 available locations, US
- Customers named
- Mitrefinch
- Also from Zoho
- Zoho Analytics, Zoho Bookings, Zoho CRM, Zoho Cliq, Zoho Connect, Zoho Desk + Zoho People and 7 more
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 57 of the 58 answers that named Zoho Desk and are not a share of its labels.
Domains cited
175 of the 175 domain citations in answers naming Zoho Desk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 1 | 0 | 0 | 0 | 1 |
| Perplexity Sonar | 1 | 1 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 0 | 0 | 2 |
| Llama 4 Maverick | 1 | 1 | 0 | 0 | 2 |
| Qwen 3.7 Flash | 1 | 1 | 0 | 0 | 2 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 0 | 0 | 2 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 0 | 1 | 0 | 2 |