HR help desk and case management · RankedHiver
Hiver is a shared inbox and customer support helpdesk that works inside Gmail and Outlook · hiverhq.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Zoho People is first at 18%.
Zoho Desk is first at 22%.
No model named it for this buyer.
Why models recommend it
“Start with Hiver's free plan or Zoho Desk's free plan”GLM 4.7 FlashX · Budget-constrained question · first choice
“Hiver – If your team lives in Gmail/Outlook; turns email into structured ticketing”Kimi K2 · Scale-constrained question · alternative
“Lightweight, email/Slack-focused. ~$19-25/user/month. Good if you're Google-heavy.”Grok 4.20 · Scale-constrained question · alternative
“Choose Hiver if HR primarily works from a shared Gmail inbox.”Perplexity Sonar · Budget-constrained question · alternative
What gives them pause
“Cons: Higher cost than Zoho Desk”MiniMax M2.5 · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Hiver, over the 18 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 15 | 5 | View → | |
| 11 | 1 | View → | |
| 10 | 1 | View → | |
| 8 | 0 | View → | |
| 7 | 2 | View → | |
| 6 | 1 | View → | |
| 6 | 1 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 4 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 18 of the 18 answers that named Hiver and are not a share of its labels.
Domains cited
Sixty of the sixty-eight domain citations in answers naming Hiver came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 1 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 492 | 11 | 2026-09-23 | ||
| Comparison | 80 | 1 | 2026-08-24 | ||
| Case study | 53 | undated | |||
| Podcast or video | 20 | undated | |||
| Glossary or explainer | 13 | 0 | 2025-09-08 | ||
| Report or ebook | 8 | undated | |||
| Webinar or virtual event | 2 | undated | |||
| Conference or event | 2 | undated | |||
| Template or tool | 1 | undated |
Most recent
- 2026-09-23Context in motion b2b support benchmark blog
- 2026-09-20Omnichannel customer service explained blog
- 2026-09-18Freshdesk pricing blog
- 2026-09-15Product updates august 2026 blog
- 2026-09-11Hiver mcp blog
- 2026-08-24Best freshdesk alternatives comparison
How it is countedHide how it is counted
Every page hiverhq.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.