HR help desk and case management · Named, not rankedHelpDesk.com
HelpDesk.com is an AI help desk software and ticketing system for support teams · helpdesk.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. HelpDesk.com has 2.
Why models recommend it
No positive label carried a quote.
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as HelpDesk.com, over the 13 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 10 | 4 | View → | |
| 6 | 2 | View → | |
| 6 | 1 | View → | |
| 5 | 1 | View → | |
| 5 | 0 | View → | |
| 4 | 1 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → | |
| 2 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on HelpDesk.com's own site, not checked by Gane.
- For
- support teams
- Price stated
- Tiered plans for different team sizes and support needs, plus custom Enterprise options.
- Starting price
- 0
- Free plan or trial
- 14-day free trial
- Certifications
- GDPR, PCI DSS, SOC 2 Type II, HIPAA, WCAG 2.1 AA, CCPA, EU-US DPF
- Customers named
- Brastel Co., Ltd., Wembley Stadium, Hairlust, Valley Driving School, Chase
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 13 of the 13 answers that named HelpDesk.com and are not a share of its labels.
Domains cited
Thirty-five of the forty domain citations in answers naming HelpDesk.com came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 257 | undated | |||
| Comparison | 84 | undated | |||
| Glossary or explainer | 80 | 0 | 2024-10-09 | ||
| Case study | 4 | undated | |||
| Report or ebook | 2 | undated | |||
| Webinar or virtual event | 1 | undated | |||
| News or press | 1 | undated |
Most recent
- 2024-10-09What is help desk glossary or explainer
How it is countedHide how it is counted
Every page helpdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.