HR help desk and case management for enterprise buyers
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of an enterprise B2B company. 48 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
58%
Clear leader
58ServiceNow HR Service Delivery08Zendesk06Freshservice27others
58% of first choices, clear leader.
Since October 2026▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.ServiceNow HR Service Delivery held the lead, −4 points on 62%, inside the 13-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Zoho People18%Contested↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.Standing →Mid-market
Zoho Desk22%Contested▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.Standing →Enterprise
ServiceNow HR Service Delivery58%Clear leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.This page
Zoho People18%Contested↗new leaderNew leader since October 2026: Zoho People (18%) replaces BambooHR (26% then, 5% now), 13 points clear, inside the 13-point floor.Standing →Mid-marketZoho Desk22%Contested▲+3Since October 2026: 19% → 22%, +3 points. Inside the 13-point floor: within noise.Standing →EnterpriseServiceNow HR Service Delivery58%Clear leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01ServiceNow HR Service Delivery58%19%69endorsed leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.62% → 58%
ServiceNow HR Service Delivery58%19%69endorsed leader▼−4Since October 2026: 62% → 58%, −4 points. Inside the 13-point floor: within noise.62% → 58%02
Zendesk8%16%32accepted challenger=heldSince October 2026: 8% → 8%, ±0 points. Inside the 13-point floor: within noise.8% → 8%
Zendesk8%16%32accepted challenger=heldSince October 2026: 8% → 8%, ±0 points. Inside the 13-point floor: within noise.8% → 8%03
Freshservice6%15%20accepted challenger▲+4Since October 2026: 2% → 6%, +4 points. Inside the 13-point floor: within noise.2% → 6%
Freshservice6%15%20accepted challenger▲+4Since October 2026: 2% → 6%, +4 points. Inside the 13-point floor: within noise.2% → 6%04
Jira Service Management4%35%20criticized challenger▼−2Since October 2026: 6% → 4%, −2 points. Inside the 13-point floor: within noise.6% → 4%
Jira Service Management4%35%20criticized challenger▼−2Since October 2026: 6% → 4%, −2 points. Inside the 13-point floor: within noise.6% → 4%05
Workday Help2%7%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise.0% → 2%
Workday Help2%7%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise.0% → 2%06
Leena AI2%0%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise.0% → 2%
Leena AI2%0%11accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise.0% → 2%07
Oracle HR Help Desk2%10%10accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise.0% → 2%
Oracle HR Help Desk2%10%10accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 13-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
13
Workday HR Service Delivery0%30%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise.2% → 0%
Workday HR Service Delivery0%30%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise.2% → 0%11
SAP SuccessFactors0%21%24accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
SAP SuccessFactors0%21%24accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%12
Applaud0%8%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
Applaud0%8%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%09
Workday HCM0%7%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
Workday HCM0%7%14accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%10
Oracle Fusion Cloud HCM0%7%15accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise.2% → 0%
Oracle Fusion Cloud HCM0%7%15accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 13-point floor: within noise.2% → 0%08
Dovetail Software0%0%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%
Dovetail Software0%0%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 13-point floor: within noise.0% → 0%The floor is 13 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs HR AcuityZoho Desk vs BambooHRZoho Desk vs HappyFox Help DeskFreshservice vs Dovetail SoftwareFreshservice vs Jira Service ManagementFreshservice vs ServiceNow HR Service DeliveryFreshservice vs HR AcuityFreshservice vs BambooHRFreshservice vs HappyFox Help DeskDovetail Software vs Jira Service ManagementDovetail Software vs ServiceNow HR Service DeliveryDovetail Software vs HR AcuityDovetail Software vs BambooHRDovetail Software vs HappyFox Help DeskJira Service Management vs ServiceNow HR Service DeliveryJira Service Management vs HR AcuityJira Service Management vs BambooHRJira Service Management vs HappyFox Help DeskServiceNow HR Service Delivery vs HR AcuityServiceNow HR Service Delivery vs BambooHRServiceNow HR Service Delivery vs HappyFox Help DeskHR Acuity vs BambooHRHR Acuity vs HappyFox Help DeskBambooHR vs HappyFox Help Desk
One product takes 58% of first choices here, so the chart would put twelve markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Two products carry a negative rate above 25% in this category.
What they warned about
Eight of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash and GLM 4.7 FlashX changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery19%
13 of 69 labels negative · 10 of 14 models · 2 hard negative
“What to Avoid for Predictable Cost - ServiceNow HR Service Delivery: Quote-based pricing with custom enterprise contracts (no transparency)” GLM 4.7 FlashX, budget prompt
BambooHR78%
7 of 9 labels negative · 6 of 14 models · 3 hard negative
“Do not use a standard HRIS (like Workday, BambooHR, or Rippling) solely for the "Help Desk" function.” Qwen 3.7 Flash, budget prompt
Jira Service Management35%
7 of 20 labels negative · 6 of 14 models · 2 hard negative
“What to Avoid: Using standard, uncustomized instances of Zendesk, Salesforce Service Cloud, or Atlassian Jira solely for HR operations” Qwen 3.7 Flash, negative prompt
Zendesk16%
5 of 32 labels negative · 5 of 14 models · 2 hard negative
“What to Avoid: Using standard, uncustomized instances of Zendesk, Salesforce Service Cloud, or Atlassian Jira solely for HR operations” Qwen 3.7 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
75 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 927 links across 266 sites, every framing counted. Ranked by the number of answers carrying the site or page. 11 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · ServiceNow33 answers · 75 citations · 11 models
vendor site · G231 answers · 74 citations · 12 models
26 answers · 39 citations · 9 models
vendor site · Suptask20 answers · 22 citations · 11 models
vendor site · Workday12 answers · 18 citations · 7 models
12 answers · 17 citations · 8 models
vendor site · Guideflow12 answers · 14 citations · 8 models
11 answers · 13 citations · 7 models
vendor site · Applaud HR11 answers · 12 citations · 8 models
11 answers · 11 citations · 8 models
vendor site · FirstHR10 answers · 10 citations · 9 models
10 answers · 10 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
20 answers · 11 models
19 answers · 11 models
14 answers · 8 models
11 answers · 8 models
10 answers · 8 models
10 answers · 7 models
10 answers · 8 models
10 answers · 6 models
10 answers · 6 models
9 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ServiceNow HR servicenow.com ServiceNow HR Service Delivery 58% | 58% | 199 | 170 | 5 | 689,216 | $673 | 101 | 2 |
| Zendesk zendesk.com | 8% | 73 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | 1 |
| Freshservice freshservice.com | 6% | 70 | 8,100 | 221 | 11,874 | |||
| Jira Service Management atlassian.com | 4% | 67 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| HelpSpot helpspot.com | 4% | 3 | ||||||
| Workday parent site Workday Help 2%, Workday HCM 0% | 2% | 211 | 1,220,000 | 23,848 | ||||
| Leena leena.ai Leena AI 2% | 2% | 133 | 1,300 | 38 | 8,061 | 0 | ||
| Oracle parent site Oracle HR Help Desk 2%, Oracle Fusion Cloud HCM 0% | 2% | 310 | 450,000 | 66,611 | ||||
| Zoho parent site Zoho Desk 2% | 2% | 57 | 8,100 | 105 | ||||
| Microsoft Teams microsoft.com Microsoft Dynamics 365 Customer Service 2% | 2% | 4 | 673,000 | 16,550 | 145,358,109 company | $12,455 | 103 |
Google's top ten for the three searches hold 21 sites; 3 of them are among the sites the models cited here (peoplemanagingpeople.com, servicenow.com, workday.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for an enterprise B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade HR service delivery tools and how do they differ?”Budget-constrained“What is the best HR help desk software for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Zendeskno first choiceChangedServiceNow HR Service Deliveryagainst: BambooHR, HR Cloud, HiBob, RipplingZendesk, Zoho Deskno first choiceagainst: BMC Helix, BambooHR, Ivanti, Personio
Three alternatives
HappyFox Help Desk, Oracle HR Help Desk, ServiceNow HR Service DeliveryThree alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HCMOne alternative
Oracle HR Help DeskGPT-5.4 miniServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshdeskagainst: BambooHRno first choicenothing named
Three alternatives
Oracle Fusion Cloud HCM, Oracle HR Help Desk, SAP SuccessFactorsTwo alternatives
Dynamics 365 Customer Service + Copilot Studio / Power Platform, SAP SuccessFactors Enterprise Service ManagementSix alternatives
ADP Workforce Now, Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro / UKG Ready, Workday HCM, Workday HelpTwo alternatives
ServiceNow HR Service Delivery, ZendeskGemini 3.5 FlashServiceNow HR Service Delivery, Workday HelpServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryFreshservice, Jira Service ManagementServiceNow HR Service Deliveryagainst: ADP enterprise modules, BambooHR, Freshteam, GoCo, Gusto, Jira Service Management, Namely, PeopleSoft HR, Personio, Rippling, SAP ECC HR, Vanilla Zendesk, Zenefits, Zoho People, basic Freshdesk
Three alternatives
Freshservice, Jira Service Management, Zendesk for Employee ExperienceFive alternatives
Dovetail Software, Jira Service Management, Neocase HR Service Delivery, Workday Help, ZendeskFour alternatives
Oracle HR Help Desk, SAP SuccessFactors Employee Central Service Center, UKG Pro HR Service Delivery, Workday HelpThree alternatives
Dovetail Software, ServiceNow HR Service Delivery, ZendeskSix alternatives
Freshservice, Jira Service Management, Leena AI, Moveworks, Workday Help, ZendeskPerplexity SonarServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryJira Service Managementagainst: ServiceNow HR Service Delivery, Zendeskno first choiceagainst: ServiceNow HR Service Delivery
Four alternatives
Dovetail Software, Jira Service Management, Suptask, UnthreadFour alternatives
Dovetail Software, SAP SuccessFactors HR Service Delivery, UKG HR Service Delivery, Workday HelpEleven alternatives
Applaud, Deel HR, Dovetail Software, Freshservice, HR Acuity, Moveworks, Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HCM, Workday HR Service Delivery, ZendeskOne alternative
Native Workday, UKG, or Oracle HR help deskGrok 4.20ServiceNow HR Service Deliveryagainst: Jira Service ManagementServiceNow HR Service DeliveryHeldServiceNow HR Service Delivery, Workday HCMagainst: Deel HR, Oracle PeopleSoft, Personio, RipplingServiceNow HR Service Deliveryagainst: Freshservice, HelpSpot, Jira Service Management, Zendeskno first choiceagainst: Argyle, Oracle E‑Business Suite, Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery, legacy SAP ECC
Three alternatives
Freshservice, Microsoft Dynamics 365 Customer Service, ZendeskFour alternatives
HR Acuity, Oracle Fusion Cloud HCM, SAP SuccessFactors Employee Central Service Center, Workday HCM with Adaptive Case Management and Employee Self-ServiceFive alternatives
ADP HR Assist, ADP Workforce Now, Oracle Fusion Cloud HCM, Paycom, SAP SuccessFactorsThree alternatives
Leena AI, Matram, MoveworksMistral SmallMicrosoft Dynamics 365 Customer Service, ServiceNow HR Service DeliveryServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryServiceNow HR Service Deliveryno first choiceagainst: Dayforce, HR Partner, ServiceNow HR Service Delivery, UKG Pro, Workday HR Service Delivery
Two alternatives
Freshservice, ZendeskTwo alternatives
Dovetail Software, HR AcuitySix alternatives
ADP HR Assist, Applaud, Deel HR, Paycom, SAP SuccessFactors, Workday HR Service DeliveryDeepSeek V4 FlashServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service Deliveryagainst: Freshservice for HR Service DeliveryFreshserviceagainst: Oracle HR Help Desk, ServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: BambooHR, Jira Service Management, Personio, ServiceNow HR Service Delivery, Zendesk
Four alternatives
Leena AI, Moveworks, Oracle HR Help Desk, SAP SuccessFactors Employee Central Service CenterFour alternatives
Dovetail Software, Neocase HR, SAP SuccessFactors Employee Central Service Center, Workday HelpEight alternatives
Applaud, Darwinbox, Dovetail Software, Leena AI, Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro, Workday HCMOne alternative
ZendeskThree alternatives
Freshservice, Workday Help, ZendeskLlama 4 MaverickFreshserviceServiceNow HR Service DeliveryChangedno first choiceMatramno first choiceagainst: ServiceNow HR Service Delivery
Three alternatives
ServiceNow HR Service Delivery, Zendesk, Zoho DeskTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday HR Case Management SoftwareThree alternatives
Jira Service Management, ServiceNow HR Service Delivery, ZendeskQwen 3.7 FlashServiceNow HR Service DeliveryServiceNow Human Resources Service DeliveryChangedServiceNow HR Service DeliveryZendeskagainst: BambooHR, Rippling, Workday HR Service Deliveryno first choiceagainst: Atlassian Jira, Freshservice, Jira Service Management, PeopleSoft, SAP Fieldglass, Salesforce Service Cloud, ServiceNow HR Service Delivery, Siebel, Zendesk
Three alternatives
Freshservice, Microsoft Dynamics 365 Customer Service, ZendeskFour alternatives
OneSource, Rippling, SAP SuccessFactors, Workday HR Service DeliveryFive alternatives
Applaud, Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro, Workday HCMTwo alternatives
Jira Service Management, ServiceNow HR Service DeliveryKimi K2ServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldagainst: SAP SuccessFactorsServiceNow HR Service Deliveryagainst: SAP SuccessFactorsOracle HR Help Deskno first choiceagainst: ServiceNow HR Service Delivery
Two alternatives
Workday HCM, ZendeskTwo alternatives
Dovetail Software, Workday HCMFour alternatives
Dayforce, Oracle Fusion Cloud HCM, UKG Pro, Workday HCMThree alternatives
Giva Help Desk, Jira Service Management, ServiceNow HR Service DeliveryGLM 4.7 FlashXZendeskServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryHelpSpotagainst: Applaud, ServiceNow HR Service Deliveryno first choiceagainst: ADP Workforce Now, Dayforce, Oracle PeopleSoft, Pay***, SAP SuccessFactors, ServiceNow HR Service Delivery, UKG Pro, Workday HCM, on-premise SAP
Five alternatives
Freshservice, Oracle Fusion Cloud HCM, Oracle PeopleSoft HCM, SAP SuccessFactors, Workday HCMThree alternatives
Dovetail Software, Workday Help, ZendeskFive alternatives
Dayforce, HiBob, Oracle PeopleSoft, SAP SuccessFactors, Workday HCMThree alternatives
Jira Service Management, Zendesk, Zoho DeskMiniMax M2.5ServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldWorkday HCMLeena AIagainst: Freshdesk, Jira Service Management, Moveworks, ZendeskServiceNow HR Service Deliveryagainst: BambooHR, Freshserviceagainst: ServiceNow HR Service Delivery
Four alternatives
Moveworks, Oracle HR Help Desk, SAP SuccessFactors Employee Central Service Center, UKG HR Service Delivery PlatformThree alternatives
Dovetail Software, Oracle Fusion Cloud HCM, Workday HCMFive alternatives
ADP, Dayforce, Oracle Fusion Cloud HCM, SAP SuccessFactors, ServiceNow HR Service DeliveryOne alternative
ServiceNow HR Service DeliveryGPT-6 LunaServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldno first choiceHelpSpotno first choiceagainst: Jira Service Management, SAP Employee Central Service Center, ServiceNow HR Service Delivery, Workday Help
Two alternatives
SAP SuccessFactors Enterprise Service Management, Workday HelpTwo alternatives
Oracle Fusion Help Desk, Workday HelpTwo alternatives
LBi HR HelpDesk, Workday HelpMuse Glimmer 30BServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryDesk365no first choiceagainst: SAP SuccessFactors, ServiceNow HR Service Delivery
Four alternatives
Freshservice, Microsoft Dynamics 365 Customer Service, Serval, ZendeskThree alternatives
Dovetail Software, HR Acuity, Workday HR Service DeliveryFour alternatives
Dovetail Software, HR Acuity, SAP SuccessFactors, Workday HR Service DeliveryTwo alternatives
Freshservice, ServiceNow HR Service DeliveryBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:29 | yes | 15 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:00 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:49 | yes | 10 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 11:09 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:15 | yes | 10 | 31 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:37 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:10 | yes | 25 | 35 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:48 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:05 | yes | 10 | 38 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:20 | yes | 9 | 23 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:29 | yes | 18 | 57 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:44 | yes | 10 | 55 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:37 | yes | 3 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:09 | yes | 14 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:05 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:19 | yes | 7 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:12 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 11:37 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:07 | yes | 5 | 36 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:51 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:57 | yes | 24 | 27 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:28 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:11 | no | 0 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:51 | yes | 15 | 21 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:53 | yes | 15 | 21 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:43 | yes | 24 | 55 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:51 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:16 | yes | 14 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:38 | yes | 17 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:01 | yes | 5 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:55 | yes | 7 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 10:13 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:04 | yes | 5 | 45 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:35 | yes | 10 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:12 | yes | 22 | 47 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:51 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:04 | yes | 5 | 35 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:12 | yes | 20 | 71 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:36 | yes | 20 | 36 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:06 | yes | 10 | 29 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:15 | yes | 8 | 27 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:46 | yes | 13 | 27 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:50 | yes | 15 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:44 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:01 | no | 0 | 15 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 09:23 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:11 | yes | 10 | 33 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:36 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:51 | yes | 24 | 22 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:28 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:42 | yes | 10 | 64 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:24 | yes | 23 | 58 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:43 | yes | 23 | 90 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:51 | yes | 24 | 58 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:49 | yes | 3 | 26 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:44 | yes | 20 | 24 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:52 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:38 | yes | 5 | 11 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:29 | no | 0 | 23 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 12:02 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:20 | yes | 10 | 35 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:48 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:41 | yes | 24 | 36 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:23 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:58 | yes | 15 | 33 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:24 | yes | 24 | 30 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:34 | yes | 15 | 21 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:16 | no | 0 | 15 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:19 | yes | 4 | 23 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:28 | yes | 15 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:43 | yes | 18 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:30 | yes | 5 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:02 | no | 0 | 19 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 12:38 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:27 | yes | 18 | 37 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:57 | yes | 5 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:40 | yes | 24 | 30 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:07 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:26 | yes | 15 | 43 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:19 | yes | 24 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:18 | yes | 25 | 78 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:24 | yes | 18 | 69 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:37 | yes | 4 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:04 | yes | 22 | 34 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Deel read as Deel HR
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
HelpDesk read as HelpDesk.com
Neocase read as Neocase HR
Oracle Cloud HCM read as Oracle Fusion Cloud HCM
Oracle HCM read as Oracle Fusion Cloud HCM
Oracle HCM Cloud read as Oracle Fusion Cloud HCM
Oracle HCM Cloud (Fusion) read as Oracle Fusion Cloud HCM
Oracle HR Help Desk Cloud Service read as Oracle HR Help Desk
SAP read as SAP SuccessFactors
SAP SuccessFactors HCM read as SAP SuccessFactors
Salesforce HR Service Desk read as Salesforce HR Service Management
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow (HRSD) read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
ServiceNow HRSD (HR Service Delivery) read as ServiceNow HR Service Delivery
UKG People Assist read as UKG HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday HCM
Workday HCM (Service Hub) read as Workday HCM
Zendesk Employee Service read as Zendesk
Zendesk Employee Service Suite read as Zendesk
Unresolved, counted raw
ADP enterprise modules
Applaud HR Service Delivery
Argyle
Atlassian Jira
Dovetail HR Case Management
Dynamics 365 Customer Service + Copilot Studio / Power Platform
Freshservice for HR Service Delivery
Giva Help Desk
Kira
LBi HR HelpDesk
Native Workday, UKG, or Oracle HR help desk
Neocase HR Service Delivery
OneSource (formerly OneSource Group)
PMG Platform
Pay***
PeopleSoft HR
SAP ECC HR
SAP Employee Central Service Center (ECSC)
SAP SuccessFactors HR Service Delivery
ServiceDesk Plus (ManageEngine)
ServiceNow Human Resources Service Delivery (HRSD)
Siebel
UKG HR Service Delivery Platform
Vanilla Zendesk
Workday HCM with Adaptive Case Management and Employee Self-Service
Workday HR Case Management Software
Workday Service Cloud
Zendesk for Employee Experience
basic Freshdesk
Discontinued, still offered
No shut-down product was recommended here.