IT service management for enterprise buyers
Asked as “ITSM platform”, and as “IT service desk and ticketing tool”, on behalf of an enterprise B2B company. 43 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
63%
Clear leader
63ServiceNow ITSM19Jira Service Management07Freshservice12others
63% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the three products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to head
Freshservice vs Jira Service ManagementFreshservice vs ManageEngine ServiceDesk PlusFreshservice vs Spiceworks Cloud Help Desk
Head-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.All ten head-to-head pages: the top five products, each against each
Freshservice vs InvGate Service ManagementJira Service Management vs ManageEngine ServiceDesk PlusJira Service Management vs Spiceworks Cloud Help DeskJira Service Management vs InvGate Service ManagementManageEngine ServiceDesk Plus vs Spiceworks Cloud Help DeskManageEngine ServiceDesk Plus vs InvGate Service ManagementSpiceworks Cloud Help Desk vs InvGate Service Management
One product takes 63% of first choices here, so the chart would put six markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Four products carry a negative rate above 25% in this category.
What they warned about
Nine of twelve models held their first choice under the paraphrase. Mistral Small, Llama 4 Maverick and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow ITSM28%
18 of 65 labels negative · 12 of 12 models · 4 hard negative
“the industry leaders like ServiceNow or BMC are generally poor choices due to their complex, metric-based pricing models” Qwen 3.7 Flash, budget prompt
Jira Service Management17%
9 of 54 labels negative · 9 of 12 models · 2 hard negative
“often criticized for steep learning curves, "build-it-yourself" configuration burdens, and weaker non-technical usability/CMDB” Grok 4.20, negative prompt
BMC Helix ITSM20%
9 of 44 labels negative · 8 of 12 models · 3 hard negative
“industry leaders like ServiceNow or BMC are generally poor choices” Qwen 3.7 Flash, budget prompt
Freshservice22%
11 of 51 labels negative · 8 of 12 models · 1 hard negative
“Platforms to Avoid or Approach with High Caution ... Complaints include scalability caps on ticket volumes” Grok 4.20, negative prompt
What they cite
Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.
Sites the answers cite
63 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 907 links across 243 sites, every framing counted. Ranked by the number of answers carrying the site or page.
39 answers · 55 citations · 12 models
vendor site · Motadata25 answers · 29 citations · 10 models
vendor site · Virima23 answers · 29 citations · 10 models
vendor site · Console20 answers · 22 citations · 11 models
vendor site · InvGate19 answers · 21 citations · 10 models
18 answers · 19 citations · 9 models
vendor site · Xurrent17 answers · 20 citations · 9 models
vendor site · TeamDynamix17 answers · 17 citations · 9 models
16 answers · 16 citations · 8 models
vendor site · Atlassian15 answers · 20 citations · 8 models
15 answers · 15 citations · 8 models
vendor site · ONES.com14 answers · 16 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
37 answers · 11 models
22 answers · 10 models
19 answers · 8 models
18 answers · 10 models
18 answers · 9 models
15 answers · 8 models
15 answers · 9 models
15 answers · 8 models
15 answers · 9 models
13 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best itsm platform”, “itsm platform”, “itsm platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ServiceNow parent site ServiceNow ITSM 63% | 63% | 221 | 135,000 | 13,451 | ||||
| Jira atlassian.com Jira Service Management 19% | 19% | 335 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 | 5 |
| Freshservice freshworks.com | 7% | 423 | 8,100 | 221 | 111,586 | $14,486 | 113 | |
| TeamDynamix teamdynamix.com | 5% | 21 | 4,400 | 63 | 1,482,633 | $1,518 | 20 | 7 |
| HaloITSM | 5% | 880 | 32 | |||||
| ManageEngine parent site ManageEngine ServiceDesk Plus 2% | 2% | 123 | 8,100 | 675 | ||||
| BMC Helix bmc.com BMC Helix ITSM 0% | 0% | 94 | 320 | 4 | 188,432 company | $29 | 63 | |
| Ivanti parent site Ivanti Neurons for ITSM 0% | 0% | 53 | 9,900 | 636 | ||||
| Console console.com | 0% | 8 | 90,500 | 213,351 | 1,321 | 0 | ||
| InvGate invgate.com InvGate Service Management 0% | 0% | 48 | 50 | 0 | 174,187 company | $2,579 | 67 |
Google's top ten for the three searches hold 14 sites; 4 of them are among the sites the models cited here (atlassian.com, gartner.com, teamdynamix.com, xurrent.com). The first result for “best itsm platform” is gartner.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best ITSM platform for an enterprise B2B company?”Paraphrase“Which IT service desk and ticketing tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade ITSM platforms and how do they differ?”Budget-constrained“What is the best ITSM platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an ITSM platform. What should we look at?”Negative“Which ITSM platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ServiceNow ITSMServiceNow ITSMHeldIvanti Neurons for ITSM, ServiceNow ITSMFreshservice, HaloITSMagainst: ServiceNow ITSMno first choiceagainst: BMC Helix ITSM, Omnitracker, ServiceNow ITSM
Four alternatives
BMC Helix ITSM, Console, Freshservice, TeamDynamixThree alternatives
Freshservice, Jira Service Management, Zendesk ITSMTwo alternatives
Freshservice, Jira Service ManagementGPT-5.4 miniServiceNow ITSMagainst: FreshserviceServiceNow ITSMHeldServiceNow ITSMJira Service Managementagainst: ServiceNow ITSMno first choiceagainst: Freshservice, HaloITSM, Jira Service Management, ManageEngine ServiceDesk Plus, SysAid, TOPdesk
Three alternatives
BMC Helix ITSM, Ivanti Neurons for ITSM, Jira Service ManagementOne alternative
Jira Service ManagementFive alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service Management, ManageEngine ServiceDesk PlusOne alternative
ManageEngine ServiceDesk PlusGemini 3.5 FlashServiceNow ITSMServiceNow ITSMHeldServiceNow ITSMHaloITSMagainst: ServiceNow ITSMJira Service Managementagainst: BMC Helix ITSM, Broadcom, Cherwell Service Management, HubSpot Service Hub, Ivanti Neurons for ITSM, Jira Service Management, ManageEngine ServiceDesk Plus, Spiceworks Cloud Help Desk, SysAid, Zendesk ITSM, Zoho Desk
Two alternatives
Freshservice, Jira Service ManagementThree alternatives
Freshservice, HaloITSM, Jira Service ManagementFour alternatives
BMC Helix ITSM, Freshservice, Jira Service Management, TeamDynamixTwo alternatives
Jira Service Management, TeamDynamixThree alternatives
Freshservice, Ivanti Neurons for ITSM, ServiceNow ITSMPerplexity SonarServiceNow ITSMServiceNow ITSMHeldagainst: HaloITSMServiceNow ITSMTeamDynamixagainst: ServiceNow ITSMno first choiceagainst: Freshservice, GoTo Resolve, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Zendesk ITSM
Three alternatives
BMC Helix ITSM, Jira Service Management, TeamDynamixTwo alternatives
Jira Service Management, Salesforce Service CloudSeven alternatives
BMC Helix ITSM, Freshservice, IBM Control Desk, Ivanti Neurons for ITSM, Jira Service Management, TeamDynamix, XurrentOne alternative
BMC Helix ITSMGrok 4.20ServiceNow ITSMServiceNow ITSMHeldagainst: FreshserviceServiceNow ITSMagainst: IBM Instana, ManageEngine ServiceDesk PlusJira Service Managementagainst: BMC Helix ITSM, ServiceNow ITSMServiceNow ITSMagainst: Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, SolarWinds Service Desk
Four alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service ManagementTwo alternatives
BMC Helix ITSM, Jira Service ManagementFour alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service ManagementOne alternative
FreshserviceOne alternative
FreshserviceMistral SmallServiceNow ITSMno first choiceChangedServiceNow ITSMagainst: Cherwell Service ManagementFreshserviceagainst: ServiceNow ITSMServiceNow ITSMagainst: BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service Management, ServiceNow ITSM
Two alternatives
BMC Helix ITSM, FreshserviceFour alternatives
BMC Helix ITSM, Ivanti Neurons for ITSM, Jira Service Management, TeamDynamixSix alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service Management, Microsoft, Microsoft IntuneDeepSeek V4 FlashServiceNow ITSMagainst: FreshserviceServiceNow ITSMHeldServiceNow ITSMJira Service Managementagainst: ServiceNow ITSMno first choiceagainst: BMC Helix ITSM, Bubble, Cherwell Service Management, Freshdesk, Freshservice, HappyFox, Ivanti Neurons for ITSM, Jira Service Management, Retool, Salesforce Service Cloud, ServiceNow ITSM, SysAid, Zendesk ITSM
Two alternatives
BMC Helix ITSM, Jira Service ManagementFour alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service ManagementFour alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service ManagementOne alternative
FreshserviceLlama 4 MaverickTeamDynamixServiceNow ITSMChangedServiceNow ITSMServiceNow ITSMno first choiceagainst: BMC Helix ITSM, ServiceNow ITSM
Three alternatives
BMC Helix ITSM, Freshservice, Jira Service ManagementQwen 3.7 FlashServiceNow ITSMServiceNow ITSMHeldagainst: Freshservice, Zendesk ITSMServiceNow ITSMManageEngine ServiceDesk Plusagainst: BMC Helix ITSM, ServiceNow ITSMno first choiceagainst: BMC Helix ITSM, Ivanti Neurons for ITSM, Jira Service Management, ServiceNow ITSM
Three alternatives
BMC Helix ITSM, Freshservice, Jira Service ManagementOne alternative
Jira Service ManagementFour alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service ManagementTwo alternatives
Freshservice, Jira Service ManagementKimi K2ServiceNow ITSMServiceNow ITSMHeldServiceNow ITSMagainst: Cherwell Service ManagementJira Service Managementagainst: ServiceNow ITSMFreshservice, Jira Service Managementagainst: BMC Helix ITSM, Cherwell, Freshservice, Ivanti Neurons for ITSM, Jira Service Management, ServiceNow ITSM, Zendesk ITSM
Three alternatives
BMC Helix ITSM, Freshservice, Jira Service ManagementTwo alternatives
Freshservice, Jira Service ManagementThree alternatives
BMC Helix ITSM, Freshservice, Jira Service ManagementOne alternative
FreshserviceOne alternative
ServiceNow ITSMGLM 4.7 FlashXServiceNow ITSMServiceNow ITSMHeldServiceNow ITSMServiceNow ITSMServiceNow ITSMagainst: Cherwell, Freshservice, Ivanti Neurons for ITSM, Jira Service Management, ServiceNow ITSM, TOPdesk
Five alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service Management, ManageEngine ServiceDesk PlusThree alternatives
Freshservice, Jira Service Management, Zendesk ITSMSeven alternatives
BMC Helix ITSM, Cherwell Service Management, IBM Control Desk, InvGate Service Management, Ivanti Neurons for ITSM, ManageEngine ServiceDesk Plus, ServalThree alternatives
Freshservice, Jira Service Management, ManageEngine ServiceDesk PlusFour alternatives
BMC Helix ITSM, Ivanti Neurons for ITSM, Jira Service Management, ONES.comMiniMax M2.5Jira Service Management, ServiceNow ITSMServiceNow ITSMChangedagainst: Zendesk ITSMServiceNow ITSMagainst: IBM Control DeskJira Service Managementagainst: ServiceNow ITSMno first choiceagainst: Ivanti Neurons for ITSM, Jira Service Management, ServiceNow ITSM
One alternative
FreshserviceTwo alternatives
Freshservice, Jira Service ManagementFour alternatives
BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, Jira Service ManagementOne alternative
TOPdeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 11:20 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 11:31 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 11:22 | yes | 9 | 21 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-17 13:52 | yes | 20 | 6 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:04 | yes | 19 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 10:07 | yes | 13 | 11 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 12:52 | yes | 10 | 13 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 12:16 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 09:40 | yes | 5 | 27 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 10:33 | yes | 13 | 37 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 13:23 | yes | 13 | 108 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 12:40 | yes | 10 | 45 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 13:02 | yes | 9 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 12:05 | yes | 2 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 10:45 | yes | 13 | 21 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-17 11:16 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:49 | yes | 15 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 09:38 | no | 0 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 13:34 | yes | 10 | 11 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 10:08 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 12:25 | yes | 10 | 69 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 11:21 | yes | 10 | 19 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:28 | yes | 29 | 34 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 11:26 | yes | 5 | 43 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 14:13 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 13:42 | yes | 4 | 9 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 09:31 | yes | 13 | 32 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-17 11:11 | yes | 20 | 10 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:32 | yes | 21 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 12:43 | yes | 15 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 10:55 | yes | 10 | 25 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 11:51 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 10:54 | no | 0 | 52 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 14:04 | yes | 14 | 30 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 12:23 | yes | 8 | 75 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 11:29 | yes | 8 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 09:50 | yes | 18 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 10:27 | yes | 4 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 11:14 | yes | 27 | 34 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-17 11:51 | yes | 20 | 7 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 12:46 | yes | 41 | 18 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 14:05 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 11:09 | yes | 20 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 13:44 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:28 | no | 0 | 35 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 09:23 | yes | 10 | 30 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 13:49 | yes | 14 | 84 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 13:05 | yes | 14 | 82 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 09:49 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 14:11 | no | 0 | 44 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 12:44 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-17 10:45 | yes | 20 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 10:31 | yes | 17 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 13:01 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 11:56 | yes | 19 | 36 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 13:56 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 10:50 | no | 0 | 40 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 11:09 | yes | 15 | 57 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 13:59 | yes | 19 | 86 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 12:05 | no | 0 | 14 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 11:01 | yes | 17 | 14 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 09:39 | yes | 4 | 11 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 12:53 | yes | 18 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-17 11:36 | yes | 20 | 7 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:01 | yes | 36 | 19 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 10:59 | yes | 10 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-17 13:29 | yes | 30 | 72 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 14:08 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 14:00 | yes | 34 | 81 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 13:48 | yes | 29 | 89 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 13:59 | yes | 24 | 125 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 10:02 | yes | 23 | 50 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Atlassian (Jira Service Management) read as Jira Service Management
BMC read as BMC Helix ITSM
BMC Helix read as BMC Helix ITSM
BMC Helix (and Remedy) read as BMC Helix ITSM
BMC Helix (formerly Remedy) read as BMC Helix ITSM
HubSpot read as HubSpot Service Hub
Ivanti read as Ivanti Neurons for ITSM
Ivanti (Neurons for ITSM) read as Ivanti Neurons for ITSM
Ivanti Neurons read as Ivanti Neurons for ITSM
ManageEngine read as ManageEngine ServiceDesk Plus
ServiceNow read as ServiceNow ITSM
ServiceNow IT Service Management read as ServiceNow ITSM
ServiceNow IT Service Management (ITSM) read as ServiceNow ITSM
Spiceworks read as Spiceworks Cloud Help Desk
Zendesk read as Zendesk ITSM
Zendesk Enterprise read as Zendesk ITSM
Zendesk for IT (Zendesk) read as Zendesk ITSM
Unresolved, counted raw
Bubble
Microsoft Dynamics 365 ITSM
Omnitracker
Discontinued, still offered
No shut-down product was recommended here.