September 2026 Edition, published · The permanent record of that edition, superseded since. The current standing is on the category page →
Index › IT › IT operations and endpoint › RMM › Enterprise · September 2026 Edition

Remote monitoring and management for enterprise buyers

Asked as “RMM platform”, and as “remote monitoring and management tool for managed service providers”, on behalf of an enterprise B2B company. 38 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
61%
Clear leader
61NinjaOne RMM18Atera08ConnectWise RMM13others

61% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01NinjaOne RMM61%4%55endorsed leader
02Atera18%46%39criticized challenger
03ConnectWise RMM8%21%29accepted challenger
04Syncro5%45%20criticized challenger
05N-able N-central3%15%27accepted challenger
06ConnectWise Automate3%41%22criticized challenger
Show the three products at 0%, ordered by negative rate
09Kaseya VSA0%28%29criticized challenger
07Datto RMM0%19%32accepted challenger
08ManageEngine Endpoint Central0%6%18accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each

One product takes 61% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Four products carry a negative rate above 25% in this category.

What they warned about

Seven of twelve models held their first choice under the paraphrase. Grok 4.20, Mistral Small, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Atera
46%
18 of 39 labels negative · 11 of 12 models · 4 hard negative
“Platforms to avoid or approach with high caution: - Atera: Per-technician pricing seems appealing... Lacks depth in reporting” Grok 4.20, negative prompt
ConnectWise Automate
41%
9 of 22 labels negative · 8 of 12 models
“Why Enterprises Should Be Cautious: ConnectWise has pivoted its focus toward its newer, cloud-native Asio platform... Legacy Automate is receiving minimal development” Gemini 3.5 Flash, negative prompt
Syncro
45%
9 of 20 labels negative · 7 of 12 models · 5 hard negative
“Why Enterprises Should Avoid: They lack the complex, multi-site isolation, highly granular RBAC, and robust API integrations” Gemini 3.5 Flash, negative prompt
Kaseya VSA
28%
8 of 29 labels negative · 6 of 12 models · 3 hard negative
“Avoid for Pure Predictability: N\u2011able N\u2011central, ConnectWise RMM, Kaseya VSA” GLM 4.7 FlashX, budget prompt

What they cite

Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.

Sites the answers cite

62 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 1011 links across 235 sites, every framing counted. Ranked by the number of answers carrying the site or page.

41 answers · 55 citations · 11 models
vendor site · G236 answers · 37 citations · 11 models
vendor site · SuperOps30 answers · 39 citations · 10 models
vendor site · Domotz29 answers · 31 citations · 10 models
vendor site · NinjaOne28 answers · 41 citations · 11 models
27 answers · 33 citations · 10 models
20 answers · 22 citations · 9 models
vendor site · Atera18 answers · 24 citations · 7 models
18 answers · 18 citations · 7 models
vendor site · ConnectWise17 answers · 26 citations · 7 models
vendor site · G215 answers · 22 citations · 10 models
vendor site · Flamingo15 answers · 20 citations · 8 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best rmm platform”, “rmm platform”, “rmm platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 daysBest Google position
NinjaOne ninjaone.com
NinjaOne RMM 61%
61%19018,100610316,268 company$17,2261187
Atera atera.com18%33218,10026087,774120
ConnectWise RMM connectwise.com
ConnectWise RMM 8%, ConnectWise Automate 3%
11%6872037117,593$8401204
Syncro syncrosecure.com5%1333,60038348,252$1,141151
N-able n-able.com
N-able N-central 3%, N-able N-sight 3%, N-able 0%
5%754,40029646,175 company$16,17784
Datto datto.com
Datto RMM 0%
0%1289,90080535,477 company$16372
ManageEngine parent site
ManageEngine Endpoint Central 0%, ManageEngine RMM Central 0%
0%2448,100675
Microsoft parent site
Microsoft Intune 0%
0%3862,240,000403,136
Kaseya kaseya.com
Kaseya VSA 0%
0%9718,1001,70138,107 company21
SuperOps superops.com0%541,00033287,437$18,469518

Google's top ten for the three searches hold 24 sites; 8 of them are among the sites the models cited here (blog.domotz.com, connectwise.com, expertinsights.com, g2.com, learn.g2.com, ninjaone.com, superops.com, syncrosecure.com). The first result for “best rmm platform” is syncrosecure.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best RMM platform for an enterprise B2B company?”Paraphrase“Which remote monitoring and management tool for managed service providers would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade RMM platforms and how do they differ?”Budget-constrained“What is the best RMM platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a RMM platform. What should we look at?”Negative“Which RMM platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceno first choiceHeld
Three alternativesDatto RMM, NinjaOne RMM, Syncro
NinjaOne RMM
Four alternativesAtera, Datto RMM, Level.io, N-able N-central
against: ConnectWise Automate
Atera, Syncro
One alternativeNinjaOne RMM
no first choiceagainst: AnyDesk, Atera, ConnectWise ScreenConnect, Fleetdeck, NetSupport Manager, TeamViewer Remote
GPT-5.4 miniNinjaOne RMM
Three alternativesDatto RMM, Microsoft Defender for Endpoint, Microsoft Intune
against: Atera, ConnectWise Automate
NinjaOne RMMHeld
Two alternativesConnectWise RMM, Datto RMM
ConnectWise RMM, N-able N-central
Four alternativesDatto RMM, Kaseya VSA, ManageEngine RMM Central, N-able N-sight
NinjaOne RMM
One alternativeMSP360 RMM
against: ConnectWise RMM, Kaseya 365 Endpoint
no first choiceagainst: Atera, Ivanti EPMM, Syncro, TeamViewer Remote
Gemini 3.5 FlashNinjaOne RMM
Four alternativesDatto RMM, ManageEngine Endpoint Central, N-able N-central, Tanium
against: ConnectWise Automate
NinjaOne RMMHeld
Two alternativesManageEngine Endpoint Central, N-able N-central
against: ConnectWise RMM, Tanium
NinjaOne RMM
Four alternativesConnectWise Automate, Kaseya VSA, ManageEngine Endpoint Central, N-able N-central
NinjaOne RMM
Two alternativesManageEngine Endpoint Central, Microsoft Intune
against: Atera
NinjaOne RMM
Two alternativesMicrosoft Intune, Tanium
against: Atera, ConnectWise Automate, Kaseya VSA, Pulseway, Syncro
Perplexity SonarNinjaOne RMM
Two alternativesConnectWise RMM, Datto RMM
NinjaOne RMMHeld
Two alternativesConnectWise Automate, ManageEngine Endpoint Central
NinjaOne RMM
Seven alternativesAcronis RMM, Atera, ConnectWise RMM, Datto RMM, ManageEngine Endpoint Central, ManageEngine RMM Central, Syncro
Atera
One alternativeNinjaOne RMM
no first choiceagainst: AirDroid-style tools, AnyDesk, Atera, ConnectWise Automate, Datto RMM, Kaseya VSA, LogMeIn Central, Splashtop, Splashtop Remote Support, Syncro, TeamViewer Remote
Grok 4.20N-able N-central, NinjaOne RMM
Two alternativesAcronis RMM, ManageEngine Endpoint Central
against: Atera
ConnectWise RMMChanged
Two alternativesN-able N-central, NinjaOne RMM
against: Kaseya VSA
NinjaOne RMM
Four alternativesConnectWise RMM, Kaseya VSA, ManageEngine Endpoint Central, N-able N-central
against: Acronis RMM, Atera, Syncro
Atera
Two alternativesNinjaOne RMM, Syncro
against: ConnectWise RMM, Kaseya VSA, N-able N-central
NinjaOne RMM
Two alternativesAtera, ConnectWise RMM
against: Atera, NinjaOne RMM, Pulseway, Syncro
Mistral SmallNinjaOne RMM
Two alternativesDatto RMM, N-able
ConnectWise AutomateChanged
Two alternativesAtera, NinjaOne RMM
NinjaOne RMM
Seven alternativesAction1, Atera, Datto RMM, ManageEngine Endpoint Central, N-able N-central, SuperOps, Syncro
against: ConnectWise RMM
NinjaOne RMM
One alternativeAtera
no first choiceagainst: Atera, N-able N-sight, Splashtop, Syncro
DeepSeek V4 FlashNinjaOne RMM
Two alternativesConnectWise Automate, Tanium
NinjaOne RMMHeld
Two alternativesAtera, Datto RMM
against: ConnectWise RMM
NinjaOne RMM
Four alternativesConnectWise RMM, Datto RMM, ManageEngine Endpoint Central, N-able N-central
against: Atera, Syncro
Atera
One alternativeNinjaOne RMM
against: N-able N-central
no first choiceagainst: Action1, Atera, ConnectWise Automate, ConnectWise ScreenConnect, Datto RMM, Fleetdeck, GoTo Resolve, Kaseya VSA, Level.io, LogMeIn, N-able N-sight, PDQ Connect, SimpleHelp, Syncro, TeamViewer Remote
Llama 4 Maverickno first choiceno first choiceHeldno first choiceAtera, Syncrono first choiceagainst: Atera, Datto RMM
Qwen 3.7 FlashNinjaOne RMM
Three alternativesConnectWise Automate, Datto RMM, Syncro
NinjaOne RMMHeld
Four alternativesConnectWise Automate, Ivanti Neurons, ManageEngine Endpoint Central, Microsoft Intune
ConnectWise Automate
Four alternativesAction1, Kaseya VSA, N-able, N-able N-sight
NinjaOne RMM
One alternativeConnectWise Automate
against: Atera, Syncro
no first choiceagainst: Atera, ConnectWise Automate, Datto RMM, Ivanti Neurons, ManageEngine Endpoint Central, NinjaOne RMM, SCCM, SolarWinds
Kimi K2ConnectWise RMM
Two alternativesN-able N-central, NinjaOne RMM
against: Kaseya VSA
NinjaOne RMMChanged
Two alternativesDatto RMM, N-able N-central
against: ConnectWise Automate
NinjaOne RMM
Four alternativesConnectWise RMM, Datto RMM, Kaseya VSA, N-able N-central
against: Acronis RMM, Atera
Atera
Three alternativesConnectWise RMM, Datto RMM, NinjaOne RMM
no first choice
Four alternativesAtera, ConnectWise Automate, Microsoft Intune, NinjaOne RMM
against: Datto RMM
against: AnyDesk, Atera, Automate, Chrome Remote Desktop, ConnectWise ScreenConnect, Datto RMM, GoToHTTP, Kaseya VSA, MeshCentral, N-able N-central, NetSupport Manager, SimpleHelp, TeamViewer Remote
GLM 4.7 FlashXno first choiceNinjaOne RMMChanged
Two alternativesConnectWise RMM, N-able N-central
N-able N-central, NinjaOne RMM
Four alternativesAcronis RMM, Atera, ConnectWise RMM, Syncro
NinjaOne RMM
Two alternativesAtera, Syncro
against: ConnectWise RMM, Kaseya VSA, N-able N-central
no first choiceagainst: Atera, N-able, Splashtop
MiniMax M2.5N-able N-sight, NinjaOne RMM
Two alternativesConnectWise RMM, SuperOps
ConnectWise RMM, NinjaOne RMMChanged
Three alternativesAtera, Datto RMM, N-able N-central
N-able N-central
Six alternativesAtera, Datto RMM, Kaseya VSA, ManageEngine RMM Central, NinjaOne RMM, Pulseway
Atera
One alternativeNinjaOne RMM
against: ConnectWise Automate
no first choiceagainst: ConnectWise ScreenConnect, N-able N-sight, SimpleHelp, Splashtop, TeamViewer Remote
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:57no04 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:05no03 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:21yes2330 s
Direct recommendationPerplexity Sonarsonar2026-09-17 12:42yes204 s
Direct recommendationGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 13:29yes2012 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-17 10:49yes139 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 10:59yes1715 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 13:54yes53 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 13:24no037 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:54yes1126 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 13:57yes2030 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:20yes520 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 13:08yes98 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 13:35yes36 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-17 12:18yes2025 s
ParaphrasePerplexity Sonarsonar2026-09-17 11:39yes205 s
ParaphraseGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 13:58yes3217 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-17 09:56yes1310 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 13:23yes2322 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 09:46yes52 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:08no045 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-17 11:57yes1847 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:12yes2986 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:25yes825 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 09:52yes911 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:51yes89 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:54yes2832 s
ComparativePerplexity Sonarsonar2026-09-17 13:03yes209 s
ComparativeGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 14:07yes2218 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-17 09:44yes59 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 10:50yes1824 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:35yes52 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:21no039 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:44yes1739 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:06yes16143 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 11:01yes529 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:11yes179 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 10:22yes36 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:33yes2331 s
Budget constrainedPerplexity Sonarsonar2026-09-17 10:07yes205 s
Budget constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:59yes3418 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 09:42yes55 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 11:17yes1819 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:46yes53 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:52yes541 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:48yes1925 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:14yes2665 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 11:25yes2266 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 13:39yes1812 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:22no09 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 12:41yes1333 s
Scale constrainedPerplexity Sonarsonar2026-09-17 11:01yes1611 s
Scale constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 13:12yes1914 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 12:51no08 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 14:14yes2020 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 09:38yes53 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 13:01no041 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:14yes1353 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:22yes30132 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:22no076 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 13:23yes149 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:28yes49 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-17 12:09yes1821 s
Negative framingPerplexity Sonarsonar2026-09-17 10:35yes206 s
Negative framingGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 12:48yes4120 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-17 13:40yes159 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:42yes2734 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:00yes53 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 14:04no044 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:26yes2371 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 12:49yes3362 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 09:45yes1328 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
Acronis read as Acronis RMM
Acronis Cyber Protect Cloud read as Acronis RMM
ConnectWise read as ConnectWise RMM
ConnectWise Automate / ConnectWise RMM read as ConnectWise RMM
ConnectWise RMM / Automate read as ConnectWise RMM
Datto read as Datto RMM
Ivanti read as Ivanti Neurons
Kaseya read as Kaseya VSA
MSP360 read as MSP360 RMM
ManageEngine read as ManageEngine Endpoint Central
ManageEngine (Desktop Central) read as ManageEngine Endpoint Central
Ninja RMM read as NinjaOne RMM
NinjaOne read as NinjaOne RMM
NinjaOne (NinjaRMM) read as NinjaOne RMM
NinjaOne (formerly NinjaRMM) read as NinjaOne RMM
TeamViewer read as TeamViewer Remote
Unresolved, counted raw
AirDroid-style tools
Arsenal
Helios
Ivanti EPMM
Kaseya 365 Endpoint
LogMeIn Central
Discontinued, still offered
No shut-down product was recommended here.
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