September 2026 Edition, published · The permanent record of that edition, superseded since. The current standing is on the category page →
Index › IT › IT operations and endpoint › RMM › Small business · September 2026 Edition

Remote monitoring and management for small business buyers

Asked as “RMM platform”, and as “remote monitoring and management tool for managed service providers”, on behalf of a small B2B company. 53 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
30%
Contested · NinjaOne RMM 26%
30Atera26NinjaOne RMM19Syncro25others

30% of first choices, contested.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01Atera30%3%59endorsed leader
02NinjaOne RMM26%3%60accepted challenger
03Syncro19%4%55accepted challenger
04Action115%3%29accepted challenger
05Pulseway2%8%13accepted challenger
06N-able N-sight2%9%11accepted challenger
07Datto RMM2%42%24criticized challenger
08ConnectWise RMM2%50%22criticized challenger
Show the two products at 0%, ordered by negative rate
10ConnectWise Automate0%60%10criticized challenger
09SuperOps0%0%20accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
01
N02
03
04
05
06
07
08
09
10
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Atera30%
02NinjaOne RMM26%
03Syncro19%
04Action115%
05Pulseway2%
06N-able N-sight2%
07Datto RMM2%
08ConnectWise RMM2%
09SuperOps0%
10ConnectWise Automate0%

What they warned about

Three of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2 and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Kaseya VSA
100%
9 of 9 labels negative · 9 of 12 models · 5 hard negative
“have a history of security vulnerabilities and have been targeted in high-profile cyberattacks... risky for small businesses” Mistral Small, negative prompt
Datto RMM
42%
10 of 24 labels negative · 9 of 12 models · 3 hard negative
“Datto's RMM has been flagged for security concerns and is often cited as something to steer clear of” Mistral Small, negative prompt
ConnectWise RMM
50%
11 of 22 labels negative · 8 of 12 models · 2 hard negative
“Often labeled "worst piece of software" in forums due to chaotic/inconsistent UI” Grok 4.20, negative prompt
ConnectWise Automate
60%
6 of 10 labels negative · 6 of 12 models · 3 hard negative
“What to Avoid — ConnectWise Automate - While powerful, it's better suited for larger, more technically mature MSPs.” Kimi K2, paraphrase prompt

What they cite

Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.

Sites the answers cite

68 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 932 links across 167 sites, every framing counted. Ranked by the number of answers carrying the site or page.

47 answers · 68 citations · 11 models
vendor site · SuperOps36 answers · 44 citations · 11 models
vendor site · Domotz31 answers · 39 citations · 11 models
vendor site · NinjaOne30 answers · 42 citations · 12 models
29 answers · 69 citations · 10 models
27 answers · 34 citations · 9 models
vendor site · ConnectWise25 answers · 30 citations · 10 models
25 answers · 25 citations · 10 models
vendor site · G225 answers · 25 citations · 10 models
22 answers · 22 citations · 9 models
vendor site · Atera20 answers · 23 citations · 9 models
19 answers · 23 citations · 10 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best rmm platform”, “rmm platform”, “rmm platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 daysBest Google position
Atera atera.com30%33218,10026087,774120
NinjaOne ninjaone.com
NinjaOne RMM 26%
26%19018,100610316,268 company$17,2261187
Syncro syncrosecure.com19%1333,60038348,252$1,141151
Action1 action1.com15%2558,1008718,854$3,80148
Pulseway pulseway.com2%441,300501,1580
N-able n-able.com
N-able N-sight 2%, N-able N-central/N-sight 0%, N-able N-central 0%
2%754,40029646,175 company$16,17784
Tactical RMM tacticalrmm.com2%141,00014440
Datto datto.com
Datto RMM 2%
2%1289,90080535,477 company$16372
ConnectWise RMM connectwise.com2%6872037117,593$8401204
SuperOps superops.com0%541,00033287,437$18,469518

Google's top ten for the three searches hold 24 sites; 7 of them are among the sites the models cited here (blog.domotz.com, connectwise.com, learn.g2.com, ninjaone.com, reddit.com, superops.com, syncrosecure.com). The first result for “best rmm platform” is syncrosecure.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best RMM platform for a small B2B company?”Paraphrase“Which remote monitoring and management tool for managed service providers would you recommend to a small business that sells to other businesses?”Comparative“What are the top RMM platforms for a small team and how do they differ?”Budget-constrained“What is the best RMM platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a RMM platform. What should we look at?”Negative“Which RMM platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Atera
Three alternativesN-able, NinjaOne RMM, Syncro
Atera, NinjaOne RMMChanged
One alternativeSyncro
NinjaOne RMM
Two alternativesAtera, Syncro
Tactical RMM
Three alternativesN-able N-sight, SuperOps, Syncro
no first choiceagainst: Datto RMM, Kaseya VSA, ManageEngine Endpoint Central, N-able, NinjaOne RMM, SimpleHelp
GPT-5.4 miniNinjaOne RMM
Three alternativesConnectWise RMM, Datto RMM, Syncro
NinjaOne RMMHeld
Three alternativesAtera, ConnectWise RMM, N-able N-central
NinjaOne RMM
Three alternativesN-able N-sight, Pulseway, Syncro
against: ConnectWise RMM
Atera
One alternativeNinjaOne RMM
no first choiceagainst: ConnectWise Automate, ConnectWise RMM, ConnectWise ScreenConnect, Datto RMM, Kaseya VSA, N-able, Pulseway
Gemini 3.5 FlashAction1
Five alternativesAtera, Level.io, NinjaOne RMM, SuperOps, Syncro
AteraChanged
Three alternativesNinjaOne RMM, SuperOps, Syncro
NinjaOne RMM
Four alternativesAction1, Atera, Pulseway, Syncro
Action1
Five alternativesAtera, Level.io, MeshCentral, Syncro, Tactical RMM
Action1, NinjaOne RMM
Two alternativesAtera, Syncro
against: ConnectWise Automate, Datto RMM, Kaseya VSA, MeshCentral, N-able N-central, SolarWinds, Tactical RMM, TeamViewer Remote
Perplexity SonarNinjaOne RMM
Four alternativesAction1, Atera, N-able N-sight, Syncro
NinjaOne RMMHeld
Two alternativesAtera, Syncro
NinjaOne RMM
Four alternativesAction1, Atera, SuperOps, Syncro
Atera
Two alternativesAction1, Syncro
no first choiceagainst: Atera, ConnectWise RMM, Datto RMM, Tactical RMM
Grok 4.20Atera, Syncro
Two alternativesN-able N-sight, NinjaOne RMM
AteraChanged
Three alternativesNinjaOne RMM, SuperOps, Syncro
Atera, NinjaOne RMM
Two alternativesN-able N-sight, Syncro
against: ConnectWise RMM
Action1
Four alternativesAtera, Pulseway, SuperOps, Syncro
NinjaOne RMM
Three alternativesAtera, ConnectWise Automate, N-able N-central/N-sight
against: Kaseya VSA or Datto RMM
against: ConnectWise RMM, Datto RMM, Kaseya VSA, N-able N-central
Mistral SmallAtera
Two alternativesNinjaOne RMM, Syncro
Datto RMM, SyncroChanged
Two alternativesAtera, N-able N-sight
NinjaOne RMM
Two alternativesAtera, Syncro
against: ConnectWise RMM, Datto RMM
Syncro
Three alternativesAtera, NinjaOne RMM, Tactical RMM
no first choiceagainst: Action1, ConnectWise ScreenConnect, Datto RMM, GoRelo, ITAgent, Itarian, Kaseya VSA, SimpleHelp
DeepSeek V4 FlashAtera, NinjaOne RMM
Three alternativesAction1, SuperOps, Syncro
AteraChanged
Two alternativesNinjaOne RMM, Syncro
NinjaOne RMM
Three alternativesAction1, Atera, Syncro
against: Datto RMM
Atera, Syncro
Three alternativesAction1, NinjaOne RMM, Pulseway
NinjaOne RMM
Two alternativesDatto RMM, Syncro
against: ConnectWise RMM
against: AnyDesk, ConnectWise RMM, ConnectWise ScreenConnect, Kaseya VSA, MeshCentral / MeshAgent, N-able N-central, Syncro, UltraVNC, VNC
Llama 4 MaverickAction1, Atera, Pulseway, SyncroConnectWise RMMChanged
Two alternativesDatto RMM, NinjaOne RMM
NinjaOne RMM
Three alternativesAtera, ConnectWise RMM, Syncro
Syncro
Three alternativesAtera, NinjaOne RMM, Tactical RMM
no first choicenothing named
Qwen 3.7 FlashNinjaOne RMM
Four alternativesAction1, Atera, Pulseway, Syncro
AteraChanged
Two alternativesNinjaOne RMM, Syncro
NinjaOne RMM
Two alternativesAtera, Syncro
against: Datto RMM, N-able
Syncro
One alternativeAtera
against: ConnectWise Automate, N-able, NinjaOne RMM, SolarWinds
NinjaOne RMM
Two alternativesAction1, Atera
against: AnyDesk, Kaseya VSA, Lansweeper, Legacy NetBox, Microsoft System Center Configuration Manager, SolarWinds, TeamViewer Remote
Kimi K2Atera, Syncro
Two alternativesAction1, NinjaOne RMM
NinjaOne RMMChanged
Two alternativesAtera, Datto RMM
against: ConnectWise Automate
Atera
Three alternativesAction1, NinjaOne RMM, Syncro
Action1
Three alternativesAtera, SuperOps, Syncro
NinjaOne RMM
Three alternativesAtera, SuperOps, Syncro
against: AnyDesk, ConnectWise RMM, Kaseya VSA, MeshCentral / MeshAgent, SolarWinds, TeamViewer Remote
GLM 4.7 FlashXAtera
Four alternativesN-able N-sight, NinjaOne RMM, Pulseway, Syncro
against: ManageEngine Endpoint Central
AteraHeld
Two alternativesNinjaOne RMM, Syncro
Atera, NinjaOne RMM
Five alternativesAction1, ManageEngine RMM Central, N-able N-sight, SuperOps, Syncro
against: ConnectWise Automate
Action1
Five alternativesLevel.io, NinjaOne RMM, Pulseway, SuperOps, Techs Together
against: Atera, Syncro
no first choiceagainst: ConnectWise RMM, MeshCentral, N-able, PDQ Connect, SimpleHelp
MiniMax M2.5N-able N-sight
One alternativeSyncro
NinjaOne RMM, SyncroChangedagainst: ConnectWise RMMAtera, Syncro
Two alternativesAction1, NinjaOne RMM
Action1, Syncro
One alternativeNinjaOne RMM
no first choiceagainst: ConnectWise Automate, Datto RMM, Kaseya VSA, N-able N-sight, SimpleHelp
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 12:33yes96 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 14:03yes49 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-17 14:13yes1925 s
Direct recommendationPerplexity Sonarsonar2026-09-17 12:00yes204 s
Direct recommendationGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 12:01yes3115 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-17 10:21yes76 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:09yes1519 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:35yes53 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:50yes521 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:28yes1354 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 14:08yes1930 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:49yes513 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 13:18yes188 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 10:07yes35 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:44yes1725 s
ParaphrasePerplexity Sonarsonar2026-09-17 12:43yes206 s
ParaphraseGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 09:52yes2112 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-17 12:00yes55 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:11yes1720 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:45yes53 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:01yes561 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:01yes1016 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:26yes2425 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 11:57yes936 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 13:04yes99 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 13:44yes88 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:38yes1926 s
ComparativePerplexity Sonarsonar2026-09-17 09:37yes2010 s
ComparativeGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:20yes2212 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-17 12:51yes913 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 13:40yes914 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:42yes52 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:54yes526 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:19yes927 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:44yes1988 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 09:49yes2533 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:00yes98 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:23yes34 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 10:26yes1727 s
Budget constrainedPerplexity Sonarsonar2026-09-17 10:23yes205 s
Budget constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:50yes3113 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 11:56yes55 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 09:59yes912 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:05yes52 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:54yes528 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 12:22yes1020 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:10yes1395 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 12:20yes513 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:07no08 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:11no010 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:34yes2027 s
Scale constrainedPerplexity Sonarsonar2026-09-17 14:05yes188 s
Scale constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:51yes1910 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 09:55no08 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 11:39yes1220 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:41yes53 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:27yes1476 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:44yes1425 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 12:31yes1469 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:00no017 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 11:01yes1611 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:46yes38 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:58yes2019 s
Negative framingPerplexity Sonarsonar2026-09-17 12:05yes206 s
Negative framingGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 14:13yes4118 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-17 11:47yes55 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 10:56yes2831 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 10:08yes53 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:37yes1555 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-17 11:25yes2966 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:22yes2263 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:09yes1536 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
Acronis read as Acronis RMM
ConnectWise read as ConnectWise RMM
ConnectWise (Automate or RMM) read as ConnectWise RMM
ConnectWise (RMM/Automate) read as ConnectWise RMM
ConnectWise (ScreenConnect) read as ConnectWise RMM
ConnectWise (ScreenConnect/RMM) read as ConnectWise RMM
ConnectWise Automate / ConnectWise RMM read as ConnectWise RMM
Datto read as Datto RMM
Kaseya read as Kaseya VSA
Kaseya (VSA) read as Kaseya VSA
Ninja One read as NinjaOne RMM
NinjaONE read as NinjaOne RMM
NinjaOne read as NinjaOne RMM
NinjaOne (NinjaRMM) read as NinjaOne RMM
NinjaOne (formerly NinjaRMM) read as NinjaOne RMM
NinjaRMM read as NinjaOne RMM
TeamViewer read as TeamViewer Remote
TeamViewer (Consumer/Legacy Tier) read as TeamViewer Remote
Unresolved, counted raw
Kaseya VSA or Datto RMM
Legacy NetBox
Techs Together
Discontinued, still offered
No shut-down product was recommended here.
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