Incident management and on-call for small business buyers
Asked as “incident management platform”, and as “on-call scheduling and alerting tool”, on behalf of a small B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
30%
Contested · Better Stack 21%
30incident.io21Better Stack13Squadcast36others
30% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the five products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
incident.io vs Hyperpingincident.io vs Opsgenieincident.io vs Better Stackincident.io vs xMattersPagerDuty vs SquadcastPagerDuty vs RootlyPagerDuty vs HyperpingPagerDuty vs OpsgeniePagerDuty vs Better StackPagerDuty vs xMattersSquadcast vs RootlySquadcast vs HyperpingSquadcast vs OpsgenieSquadcast vs Better StackSquadcast vs xMattersRootly vs HyperpingRootly vs OpsgenieRootly vs Better StackRootly vs xMattersHyperping vs OpsgenieHyperping vs Better StackHyperping vs xMattersOpsgenie vs Better StackOpsgenie vs xMattersBetter Stack vs xMatters
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01incident.io30%
incident.io30%02Better Stack21%
Better Stack21%03Squadcast13%
Squadcast13%04Hyperping9%
Hyperping9%05PagerDuty6%
PagerDuty6%06Spike.sh4%
Spike.sh4%07TaskCall4%
TaskCall4%08Grafana IRM2%
Grafana IRM2%09Rootly0%
Rootly0%10FireHydrant0%
FireHydrant0%11Jira Service Management0%
Jira Service Management0%12ServiceNow ITSM0%
ServiceNow ITSM0%13Opsgenie0%
Opsgenie0%What they warned about
Two of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
PagerDuty58%
34 of 59 labels negative · 12 of 12 models · 8 hard negative
“platforms that are mentioned as not being ideal for small businesses include: * PagerDuty: It has a high total cost of ownership (TCO) due to add-ons” Llama 4 Maverick, negative prompt
Opsgenie75%
18 of 24 labels negative · 9 of 12 models · 17 hard negative
“Opsgenie is the clearest example right now: Atlassian says new sales ended June 4, 2025... That makes it a poor choice for a new small business” GPT-5.4 mini, negative prompt
ServiceNow ITSM92%
11 of 12 labels negative · 9 of 12 models · 7 hard negative
“While powerful, it's designed for large organizations with dedicated IT teams. High complexity, expensive, and often overkill for small businesses” MiniMax M2.5, negative prompt
Jira Service Management26%
5 of 19 labels negative · 5 of 12 models · 2 hard negative
“JSM is designed for massive, process-heavy IT organizations and is far too complex and expensive for a nimble small business.” Gemini 3.5 Flash, negative prompt
What they cite
Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.
Sites the answers cite
64 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 934 links across 181 sites, every framing counted. Ranked by the number of answers carrying the site or page.
vendor site · Hyperping41 answers · 56 citations · 11 models
vendor site · incident.io38 answers · 102 citations · 12 models
vendor site · Rootly38 answers · 52 citations · 12 models
36 answers · 36 citations · 10 models
vendor site · Guideflow27 answers · 36 citations · 10 models
vendor site · G224 answers · 54 citations · 10 models
vendor site · Augment Code21 answers · 21 citations · 10 models
vendor site · Runframe20 answers · 20 citations · 11 models
vendor site · Instatus17 answers · 21 citations · 9 models
vendor site · Xurrent17 answers · 18 citations · 9 models
vendor site · ComplyJet16 answers · 16 citations · 9 models
16 answers · 16 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 10 models
32 answers · 11 models
21 answers · 10 models
17 answers · 10 models
17 answers · 11 models
16 answers · 9 models
16 answers · 8 models
15 answers · 6 models
15 answers · 8 models
15 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best incident management platform”, “incident management platform”, “incident management platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| incident.io incident.io | 30% | 170 | 1,900 | 70 | 65,369 | $108 | 12 | 1 |
| Better Stack betterstack.com | 21% | 311 | 1,600 | 1,017 | 41,811 | 119 | ||
| Squadcast squadcast.com | 13% | 38 | 2,900 | 41 | 47 | |||
| Hyperping hyperping.com | 9% | 25 | 140 | 0 | 67,358 | |||
| PagerDuty pagerduty.com | 6% | 205 | 27,100 | 685 | 82,470 | $1,433 | 118 | |
| Spike.sh spike.sh | 4% | 15 | 20 | 0 | 6,691 | |||
| TaskCall taskcallapp.com | 4% | 8 | 70 | 2 | 472 | 2 | ||
| Runframe runframe.io | 4% | 3 | 5 | |||||
| Grafana IRM grafana.com | 2% | 44 | 260 | 4 | 84,520 | 116 | ||
| OneUptime oneuptime.com | 2% | 9 | 8 |
Google's top ten for the three searches hold 18 sites; 5 of them are among the sites the models cited here (augmentcode.com, incident.io, rootly.com, runframe.io, xurrent.com). The first result for “best incident management platform” is incident.io.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best incident management platform for a small B2B company?”Paraphrase“Which on-call scheduling and alerting tool would you recommend to a small business that sells to other businesses?”Comparative“What are the top incident management platforms for a small team and how do they differ?”Budget-constrained“What is the best incident management platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an incident management platform. What should we look at?”Negative“Which incident management platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5Squadcast, incident.ioBetter Stack, SquadcastChangedagainst: PagerDutyincident.ioagainst: PagerDutySquadcastno first choiceagainst: OutSystems, PagerDuty, ServiceNow ITSM, Spike.sh, xMatters
Two alternatives
Freshservice, HyperpingOne alternative
Spike.shTwo alternatives
Rootly, SquadcastOne alternative
HyperpingGPT-5.4 miniincident.ioagainst: OpsgeniePagerDutyChangedagainst: Opsgenieincident.ioagainst: xMattersGrafana IRMagainst: FireHydrant, PagerDutyno first choiceagainst: Jira Service Management, Opsgenie
One alternative
PagerDutyOne alternative
Jira Service ManagementThree alternatives
FireHydrant, PagerDuty, RootlyTwo alternatives
Rootly, ZendutyGemini 3.5 FlashBetter Stackagainst: Opsgenie, PagerDutyBetter StackHeldagainst: Opsgenie, PagerDutyBetter Stack, incident.ioagainst: Grafana IRM, Opsgenie, PagerDutyBetter Stackagainst: Grafana IRM, Opsgenie, PagerDutyincident.ioagainst: Opsgenie, PagerDutyagainst: BMC Helix ITSM, BigPanda, GoAlert, Grafana IRM, Jira Service Management, Moogsoft, Opsgenie, PagerDuty, ServiceNow ITSM, Splunk On-Call
Four alternatives
Jira Service Management, Rootly, TaskCall, incident.ioThree alternatives
Spike.sh, Squadcast, TaskCallThree alternatives
Rootly, Squadcast, ZendutyFour alternatives
GoAlert, Hyperping, TaskCall, ZendutyFour alternatives
Better Stack, Rootly, TaskCall, ZendutyPerplexity SonarBetter Stackagainst: PagerDutyincident.ioChangedagainst: PagerDutyincident.ioBetter Stackno first choiceagainst: Jira Service Management, Opsgenie, PagerDuty, ServiceNow ITSM, incident.io
Two alternatives
Squadcast, incident.ioTwo alternatives
Hyperping, UptimeRobotFour alternatives
Better Stack, PagerDuty, Rootly, SquadcastTwo alternatives
Squadcast, incident.ioGrok 4.20incident.ioagainst: PagerDutySpike.shChangedagainst: PagerDuty, incident.ioSquadcast, incident.ioagainst: PagerDutyincident.ioagainst: Uptime Kumano first choiceagainst: BMC Helix ITSM, Ivanti Neurons for ITSM, Jira Service Management, PagerDuty, ServiceNow ITSM
Two alternatives
Hyperping, SquadcastTwo alternatives
Grafana IRM, HyperpingTwo alternatives
Opsgenie, Spike.shThree alternatives
Better Stack, PagerDuty, SquadcastMistral SmallHyperping, incident.ioOnPage, TaskCallChangedBetter Stack, incident.ioHyperping, Spike.shno first choiceagainst: Better Stack, Grafana IRM, Opsgenie, PagerDuty, Zendesk, incident.io
Two alternatives
Freshservice, PagerDutyTwo alternatives
Hyperping, RootlyFour alternatives
Grafana IRM, PagerDuty, Rootly, SquadcastTwo alternatives
Better Stack, SquadcastDeepSeek V4 Flashincident.ioHyperpingChangedagainst: PagerDutyincident.ioagainst: Opsgenie, PagerDutyPagerDuty, incident.ioincident.ioagainst: PagerDutyagainst: BigPanda, PagerDuty, ServiceNow ITSM, xMatters
Two alternatives
Hyperping, PagerDutyTwo alternatives
Better Stack, OpsgenieSix alternatives
Better Stack, FireHydrant, Grafana IRM, Rootly, Runframe, SquadcastTwo alternatives
Better Stack, SquadcastTwo alternatives
Rootly, SquadcastLlama 4 Maverickno first choiceno first choiceHeldRunframeRunframeno first choiceagainst: Better Stack, Grafana IRM, Opsgenie, PagerDuty
Six alternatives
Better Stack, Hyperping, NinjaOne, Rootly, Spike.sh, incident.ioQwen 3.7 FlashHyperpingagainst: FireHydrant, PagerDutyBetter StackChangedagainst: Opsgenie, PagerDuty, incident.ioOpsgenie, incident.ioagainst: BigPanda, PagerDuty, ServiceNow ITSMRunframe, Squadcastagainst: PagerDutyno first choiceagainst: ServiceNow ITSM, Splunkagainst: ServiceNow ITSM
Three alternatives
Better Stack, Rootly, incident.ioTwo alternatives
Instatus, Spike.shTwo alternatives
Better Stack, FireHydrantTwo alternatives
Hyperping, RootlyTwo alternatives
FireHydrant, PagerDutyKimi K2Better Stackagainst: Opsgenie, PagerDutySquadcastChangedagainst: Opsgenieincident.ioagainst: Jira Service Management, PagerDutyOneUptimeincident.ioagainst: Opsgenie, PagerDutyagainst: BMC Remedy, Broadcom Layer7 API Gateway, IBM, PagerDuty, ServiceNow ITSM, Splunk
Three alternatives
Spike.sh, Squadcast, incident.ioThree alternatives
Hyperping, PagerDuty, xMattersThree alternatives
Better Stack, FireHydrant, SquadcastFive alternatives
Better Stack, Grafana IRM, Hyperping, Squadcast, incident.ioFive alternatives
Better Stack, Grafana IRM, Jira Service Management, Rootly, SquadcastGLM 4.7 FlashXincident.ioBetter StackChangedagainst: PagerDutyincident.ioSpiceworksno first choiceagainst: BigPanda, Opsgenie, PagerDuty, ServiceNow ITSM, Splunk On-Call
Two alternatives
Better Stack, RootlyTwo alternatives
Spike.sh, incident.ioEight alternatives
Better Stack, FireHydrant, Hyperping, Jira Service Management, PagerDuty, Rootly, Spike.sh, SquadcastTwo alternatives
Jira Service Management, PagerDutyMiniMax M2.5Squadcast, incident.ioagainst: PagerDutyBetter Stack, TaskCallChangedPagerTree, incident.ioPagerDuty, incident.iono first choiceagainst: Benchmark Gensuite, Cority, Intelex, ServiceNow ITSM, incident.io, xMatters
One alternative
monday serviceTwo alternatives
Hyperping, incident.ioFive alternatives
Better Stack, Jira Service Management, PagerDuty, Rootly, Spike.shThree alternatives
Better Stack, FireHydrant, SquadcastBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 11:06 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 10:23 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 11:50 | yes | 12 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-17 10:58 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 11:37 | yes | 38 | 16 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 11:15 | yes | 10 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 12:28 | yes | 9 | 13 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 11:23 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:56 | yes | 9 | 19 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 13:18 | yes | 19 | 33 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:26 | yes | 25 | 45 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 11:18 | yes | 5 | 9 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 10:48 | yes | 19 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 13:12 | yes | 2 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 13:20 | yes | 11 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-17 13:05 | yes | 20 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 10:26 | yes | 39 | 15 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 14:13 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 13:05 | yes | 17 | 20 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 13:53 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 14:12 | yes | 15 | 56 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 12:18 | yes | 19 | 61 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:48 | yes | 15 | 19 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 12:58 | yes | 8 | 37 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 12:55 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 11:57 | yes | 6 | 12 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 12:14 | yes | 17 | 21 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-17 13:00 | yes | 20 | 10 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 11:34 | yes | 53 | 18 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 11:57 | yes | 5 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 10:21 | yes | 14 | 16 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 13:01 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:24 | no | 0 | 37 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 09:43 | yes | 14 | 57 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 12:10 | yes | 13 | 60 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 09:44 | yes | 5 | 17 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 12:19 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 10:50 | no | 0 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 10:16 | yes | 15 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-17 09:23 | yes | 20 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 10:47 | yes | 33 | 21 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 11:30 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 13:17 | yes | 10 | 10 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 12:59 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:27 | yes | 5 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 11:18 | yes | 10 | 35 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:19 | yes | 14 | 55 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 09:28 | yes | 9 | 21 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 10:55 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 13:01 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 13:47 | yes | 18 | 27 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-17 10:01 | yes | 20 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 12:37 | yes | 14 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 10:07 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 11:47 | yes | 19 | 22 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 10:13 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:55 | no | 0 | 35 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 09:43 | yes | 9 | 28 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 09:34 | no | 0 | 12 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 11:50 | no | 0 | 11 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 12:48 | yes | 16 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 12:52 | yes | 3 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 10:29 | yes | 6 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-17 11:36 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:28 | yes | 41 | 22 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 10:09 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 13:55 | yes | 28 | 23 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 11:35 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 10:18 | yes | 9 | 121 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 14:01 | yes | 25 | 41 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:42 | yes | 35 | 93 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 12:55 | yes | 21 | 37 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
BMC Helix read as BMC Helix ITSM
Ivanti read as Ivanti Neurons for ITSM
ServiceNow read as ServiceNow ITSM
ServiceNow IT Service Management read as ServiceNow ITSM
Unresolved, counted raw
Benchmark Gensuite
Cority
HeyOnCall
OutSystems
Vantaj
Discontinued, still offered
No shut-down product was recommended here.