Incident management and on-call
Asked as “incident management platform”, and as “on-call scheduling and alerting tool”, on behalf of a mid-market B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
25%
Contested · PagerDuty 22%
25incident.io22PagerDuty10Squadcast43others
25% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the six products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
incident.io vs Hyperpingincident.io vs Opsgenieincident.io vs Better Stackincident.io vs xMattersPagerDuty vs SquadcastPagerDuty vs RootlyPagerDuty vs HyperpingPagerDuty vs OpsgeniePagerDuty vs Better StackPagerDuty vs xMattersSquadcast vs RootlySquadcast vs HyperpingSquadcast vs OpsgenieSquadcast vs Better StackSquadcast vs xMattersRootly vs HyperpingRootly vs OpsgenieRootly vs Better StackRootly vs xMattersHyperping vs OpsgenieHyperping vs Better StackHyperping vs xMattersOpsgenie vs Better StackOpsgenie vs xMattersBetter Stack vs xMatters
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13
14Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01incident.io25%
incident.io25%02PagerDuty22%
PagerDuty22%03Squadcast10%
Squadcast10%04Rootly8%
Rootly8%05Hyperping8%
Hyperping8%06Opsgenie8%
Opsgenie8%07Better Stack6%
Better Stack6%08xMatters2%
xMatters2%09Jira Service Management0%
Jira Service Management0%10Freshservice0%
Freshservice0%11FireHydrant0%
FireHydrant0%12Grafana IRM0%
Grafana IRM0%13Splunk On-Call0%
Splunk On-Call0%14ServiceNow ITSM0%
ServiceNow ITSM0%What they warned about
Seven of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Mistral Small, Qwen 3.7 Flash, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Opsgenie59%
27 of 46 labels negative · 11 of 12 models · 21 hard negative
“Verdict: Caution Advised / Plan Migration Immediately ... standalone OpsGenie is facing deprecation, with the full sunsetting scheduled for April 2027” Qwen 3.7 Flash, negative prompt
PagerDuty31%
18 of 59 labels negative · 9 of 12 models · 2 hard negative
“One of the most widely used platforms, but has received significant criticism for: High costs... Poor support” MiniMax M2.5, negative prompt
ServiceNow ITSM63%
12 of 19 labels negative · 7 of 12 models · 2 hard negative
“Avoid enterprise-heavy like ServiceNow (too complex/pricey)” Grok 4.20, direct prompt
Splunk On-Call47%
8 of 17 labels negative · 7 of 12 models · 2 hard negative
“Avoid ... basic tools like VictorOps/Splunk On-Call (now pricier, less innovative)” Grok 4.20, direct prompt
What they cite
Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.
Sites the answers cite
65 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 827 links across 180 sites, every framing counted. Ranked by the number of answers carrying the site or page.
vendor site · Rootly46 answers · 66 citations · 12 models
vendor site · incident.io39 answers · 102 citations · 11 models
vendor site · Hyperping39 answers · 46 citations · 11 models
vendor site · Augment Code26 answers · 26 citations · 9 models
25 answers · 25 citations · 10 models
vendor site · Xurrent23 answers · 26 citations · 10 models
vendor site · ComplyJet16 answers · 16 citations · 7 models
15 answers · 15 citations · 8 models
vendor site · Better Stack14 answers · 15 citations · 8 models
vendor site · Guideflow12 answers · 14 citations · 9 models
vendor site · Instatus12 answers · 14 citations · 7 models
vendor site · G211 answers · 27 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
28 answers · 10 models
26 answers · 9 models
25 answers · 10 models
23 answers · 10 models
17 answers · 8 models
16 answers · 7 models
15 answers · 8 models
11 answers · 7 models
10 answers · 4 models
10 answers · 10 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best incident management platform”, “incident management platform”, “incident management platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| incident.io incident.io | 25% | 170 | 1,900 | 70 | 65,369 | $108 | 12 | 1 |
| PagerDuty pagerduty.com | 22% | 205 | 27,100 | 685 | 82,470 | $1,433 | 118 | |
| Squadcast squadcast.com | 10% | 38 | 2,900 | 41 | 47 | |||
| Rootly rootly.com | 8% | 97 | 1,900 | 30 | 13,774 | 23 | 2 | |
| Hyperping hyperping.com | 8% | 25 | 140 | 0 | 67,358 | |||
| Opsgenie atlassian.com Opsgenie 8%, Jira Service Management 0% | 8% | 335 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 4 |
| Better Stack betterstack.com | 6% | 311 | 1,600 | 1,017 | 41,811 | 119 | ||
| Zenduty zenduty.com | 4% | 22 | 320 | 4 | 199 | 0 | ||
| Spike.sh spike.sh | 2% | 15 | 20 | 0 | 6,691 | |||
| Uptime Kuma uptime.com | 2% | 49 | 9 | 50,059 | $42 | 12 |
Google's top ten for the three searches hold 18 sites; 4 of them are among the sites the models cited here (augmentcode.com, incident.io, rootly.com, xurrent.com). The first result for “best incident management platform” is incident.io.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best incident management platform for a mid-market B2B company?”Paraphrase“Which on-call scheduling and alerting tool would you recommend to a mid-sized B2B company?”Comparative“What are the top incident management platforms and how do they differ?”Budget-constrained“What is the best incident management platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an incident management platform. What should we look at?”Negative“Which incident management platforms should I avoid or be cautious about?”
Claude Haiku 4.5RootlyOpsgenie, PagerDutyChangedagainst: xMattersRootlyagainst: Opsgenie, PagerDutySquadcastagainst: AlertOpsno first choicenothing named
Three alternatives
Freshservice, Squadcast, ZendutyThree alternatives
FireHydrant, Grafana IRM, incident.ioThree alternatives
Freshservice, Jira Service Management, incident.ioThree alternatives
Better Stack, Jira Service Management, Spike.shGPT-5.4 miniincident.ioagainst: FireHydrantincident.ioHeldagainst: Jira Service Management, OpsgeniePagerDutyagainst: OpsgeniexMattersagainst: Opsgenieno first choiceagainst: Opsgenie, Splunk On-Call
Three alternatives
Jira Service Management, Opsgenie, PagerDutyOne alternative
PagerDutyThree alternatives
FireHydrant, Rootly, Splunk On-CallTwo alternatives
Jira Service Management, PagerDutyGemini 3.5 Flashincident.ioagainst: Opsgenie, PagerDutyincident.ioHeldagainst: Opsgenie, PagerDutyPagerDuty, incident.ioagainst: ServiceNow ITSMBetter Stack, Xurrent IMRagainst: Grafana IRM, Opsgenie, PagerDutyRootly, incident.ioagainst: FireHydrant, Grafana IRM, Opsgenieagainst: FireHydrant, Grafana IRM, Opsgenie, PagerDuty, ServiceNow ITSM, Splunk On-Call, xMatters
Two alternatives
Better Stack, RootlyTwo alternatives
Better Stack, Jira Service ManagementThree alternatives
Freshservice, Opsgenie, RootlyThree alternatives
Hyperping, Squadcast, TaskCallOne alternative
PagerDutyPerplexity Sonarincident.ioincident.ioHeldno first choiceagainst: OpsgenieBetter Stackagainst: PagerDutyno first choiceagainst: Freshservice, Jira Service Management, Opsgenie, ServiceNow ITSM, SolarWinds Service Desk, SysAid
Four alternatives
Freshservice, Jira Service Management, PagerDuty, ZendutyOne alternative
HyperpingFive alternatives
Jira Service Management, PagerDuty, Rootly, ServiceNow ITSM, incident.ioThree alternatives
Hyperping, Squadcast, incident.ioGrok 4.20PagerDutyagainst: ServiceNow ITSM, Splunk On-CallPagerDutyHeldagainst: Opsgenie, Splunk On-CallPagerDutyincident.ioPagerDuty, incident.ioagainst: ServiceNow ITSMagainst: Opsgenie, PagerDuty, ServiceNow ITSM
Four alternatives
Rootly, Squadcast, Zenduty, incident.ioTwo alternatives
Squadcast, incident.ioFour alternatives
Jira Service Management, Rootly, ServiceNow ITSM, incident.ioFour alternatives
FireHydrant, Jira Service Management, PagerDuty, SquadcastTwo alternatives
Opsgenie, RootlyMistral SmallPagerDuty, incident.ioHyperpingChangedPagerDuty, incident.ioHyperping, Squadcastno first choiceagainst: Freshservice, OnPage, Opsgenie, Splunk On-Call, xMatters
Two alternatives
Freshservice, ZendutyThree alternatives
Rootly, Squadcast, incident.ioThree alternatives
BigPanda, FireHydrant, RootlyThree alternatives
Better Stack, Rootly, incident.ioDeepSeek V4 Flashincident.ioagainst: Opsgenie, PagerDutyincident.ioHeldagainst: Opsgenieno first choiceagainst: Freshservice, Opsgenie, SolarWinds, monday serviceSquadcastagainst: Better Stack, PagerDutyno first choiceagainst: Opsgenie, PagerDutyagainst: BMC Helix ITSM, BMC Remedy, Opsgenie, PagerDuty, ServiceNow ITSM, Splunk On-Call, xMatters
Two alternatives
FireHydrant, RootlyFour alternatives
Grafana IRM, PagerDuty, Rootly, SquadcastSeven alternatives
FireHydrant, Grafana IRM, Jira Service Management, PagerDuty, Rootly, ServiceNow ITSM, incident.ioFour alternatives
Grafana IRM, Hyperping, Spike.sh, incident.ioLlama 4 Maverickno first choiceno first choiceHeldno first choiceRootlyno first choicenothing named
Qwen 3.7 FlashPagerDuty, ZendutyOpsgenie, PagerDutyChangedagainst: Splunk On-CallPagerDutySquadcastOpsgenie, PagerDutyagainst: BMC Helix ITSM, ServiceNow ITSMagainst: Jira Service Management, Opsgenie, PagerDuty, ServiceNow ITSM
Four alternatives
Freshservice, Hyperping, Opsgenie, incident.ioOne alternative
SquadcastThree alternatives
Rootly, Zenduty, incident.ioThree alternatives
Better Stack, Uptime Kuma, incident.ioTwo alternatives
Freshservice, Jira Service ManagementKimi K2PagerDutyagainst: Opsgenie, ServiceNow ITSMPagerDutyHeldPagerDutyagainst: OpsgenieOneUptime, Spike.sh, Squadcastno first choiceagainst: Opsgenieagainst: Datadog On-Call, Grafana IRM, Opsgenie, PagerDuty, ServiceNow ITSM, Spiceworks, Splunk On-Call
Four alternatives
Freshservice, Rootly, Zenduty, incident.ioTwo alternatives
Opsgenie, Splunk On-CallSeven alternatives
BigPanda, FireHydrant, Grafana IRM, Rootly, ServiceNow ITSM, Squadcast, incident.ioFive alternatives
AlertOps, Grafana IRM, Opsgenie, Rootly, TheHiveGLM 4.7 FlashXZendutyagainst: PagerDutyRootlyChangedagainst: PagerDutyno first choiceOpsgenieno first choiceagainst: BMC Remedy, Opsgenie, ServiceNow ITSM
Four alternatives
Jira Service Management, Opsgenie, Rootly, incident.ioFour alternatives
Better Stack, Hyperping, Opsgenie, incident.ioSeven alternatives
Better Stack, Grafana IRM, Jira Service Management, OneUptime, PagerDuty, Squadcast, incident.ioMiniMax M2.5PagerDutyHyperping, incident.ioChangedagainst: PagerDutyPagerDutyBetter Stack, Hyperping, Uptime Kumaagainst: PagerDutyno first choiceagainst: Opsgenie, PagerDuty
Four alternatives
Freshservice, Jira Service Management, Rootly, incident.ioOne alternative
RootlyFive alternatives
Opsgenie, Rootly, ServiceNow ITSM, Splunk On-Call, xMattersTwo alternatives
Freshservice, SquadcastBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 10:30 | yes | 9 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 10:12 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 14:19 | yes | 9 | 23 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-17 10:51 | yes | 20 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 10:55 | yes | 22 | 13 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 14:07 | yes | 5 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 12:46 | yes | 18 | 23 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 12:12 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:19 | yes | 5 | 25 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 12:29 | yes | 9 | 22 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 11:27 | yes | 12 | 27 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 14:06 | yes | 13 | 45 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 13:21 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 13:03 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 12:52 | yes | 11 | 24 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-17 09:58 | yes | 20 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 14:08 | yes | 40 | 17 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 13:20 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 10:17 | yes | 17 | 19 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 12:31 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 12:42 | no | 0 | 41 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 09:38 | yes | 10 | 17 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 09:44 | yes | 9 | 105 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 13:11 | yes | 9 | 32 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 09:38 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 10:18 | yes | 6 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 10:37 | yes | 10 | 22 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-17 13:40 | yes | 20 | 15 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:50 | yes | 21 | 15 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 12:37 | yes | 11 | 11 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 12:28 | yes | 13 | 18 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 12:03 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 09:51 | yes | 5 | 51 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 13:30 | yes | 10 | 24 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:39 | yes | 5 | 112 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 09:25 | yes | 5 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 10:26 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 11:28 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 12:35 | yes | 16 | 18 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-17 13:12 | yes | 20 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:27 | yes | 43 | 19 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 12:17 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-17 13:12 | yes | 17 | 33 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 12:10 | yes | 5 | 4 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 11:39 | yes | 10 | 45 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 10:24 | yes | 10 | 27 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 14:13 | yes | 13 | 37 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 09:51 | yes | 5 | 34 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 12:12 | no | 0 | 8 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 14:08 | no | 0 | 13 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 14:19 | yes | 11 | 22 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-17 10:19 | yes | 20 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 13:49 | yes | 13 | 10 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 12:05 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-17 14:14 | yes | 23 | 88 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 09:32 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 14:04 | no | 0 | 42 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 13:19 | yes | 10 | 33 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:10 | yes | 14 | 44 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 11:27 | yes | 5 | 13 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 11:25 | no | 0 | 2 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 12:11 | yes | 5 | 8 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 14:11 | yes | 13 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-17 10:55 | yes | 20 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 12:29 | yes | 40 | 16 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 10:03 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 11:42 | yes | 29 | 25 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 11:52 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 13:40 | yes | 15 | 67 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 11:07 | yes | 15 | 54 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 10:41 | yes | 30 | 46 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 13:55 | yes | 14 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
BMC Helix read as BMC Helix ITSM
Datadog Incidents read as Datadog Incident Management
ServiceNow read as ServiceNow ITSM
ServiceNow (ITSM) read as ServiceNow ITSM
ServiceNow IT Service Management read as ServiceNow ITSM
Unresolved, counted raw
Freshstatus
SolarWinds Servicenow / SolarWinds Service Desk
incident-bot
Discontinued, still offered
No shut-down product was recommended here.