September 2026 Edition, published · The permanent record of that edition, superseded since. The current standing is on the category page →
Index › IT › IT operations and endpoint › RMM · September 2026 Edition

Remote monitoring and management

Asked as “RMM platform”, and as “remote monitoring and management tool for managed service providers”, on behalf of a mid-market B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
50%
Clear leader
50NinjaOne RMM13Syncro11Action126others

50% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01NinjaOne RMM50%9%56endorsed leader
02Syncro13%7%44accepted challenger
03Action111%9%11accepted challenger
04Atera7%10%51accepted challenger
05ConnectWise RMM4%39%31criticized challenger
06SuperOps2%0%20accepted challenger
07ManageEngine Endpoint Central2%0%11accepted challenger
08N-able N-sight2%27%11criticized challenger
Show the four products at 0%, ordered by negative rate
12Kaseya VSA0%65%17criticized challenger
11Datto RMM0%39%33criticized challenger
10ConnectWise Automate0%25%12criticized challenger
09N-able N-central0%17%18accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each

Recommended versus criticized

Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.

Criticized challengerCriticized default
Negative label rate →
N01
02
03
04
05
06
07
08
09
10
11
12
Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative70%
Key
01NinjaOne RMM50%
02Syncro13%
03Action111%
04Atera7%
05ConnectWise RMM4%
06SuperOps2%
07ManageEngine Endpoint Central2%
08N-able N-sight2%
09N-able N-central0%
10ConnectWise Automate0%
11Datto RMM0%
12Kaseya VSA0%

What they warned about

Eight of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Mistral Small and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
SimpleHelp
100%
9 of 9 labels negative · 9 of 12 models · 4 hard negative
“specifically called out in 2026 alternatives coverage for CVE-2024-57726/57727/57728, which were exploited in 2025 by Medusa and DragonForce operators” Perplexity Sonar, negative prompt
Datto RMM
39%
13 of 33 labels negative · 9 of 12 models · 2 hard negative
“Datto / CentraStage / other Kaseya-linked tooling — cited in community warnings and commonly treated with caution because of the broader Kaseya/Datto ecosystem risk profile” Perplexity Sonar, negative prompt
ConnectWise RMM
39%
12 of 31 labels negative · 8 of 12 models · 3 hard negative
“Platforms to Avoid Based on Usability & Vendor Lock-in ... it has a 1-star reputation on Reddit due to being difficult to use and inconsistent.” DeepSeek V4 Flash, negative prompt
ConnectWise ScreenConnect
100%
8 of 8 labels negative · 8 of 12 models · 3 hard negative
“The platforms I would put in the highest-caution bucket are: - ConnectWise ScreenConnect / ConnectWise RMM — repeatedly appears in attack reporting” Perplexity Sonar, negative prompt

What they cite

Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.

Sites the answers cite

65 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 894 links across 197 sites, every framing counted. Ranked by the number of answers carrying the site or page.

45 answers · 58 citations · 11 models
33 answers · 40 citations · 11 models
vendor site · SuperOps31 answers · 33 citations · 11 models
vendor site · G231 answers · 31 citations · 9 models
vendor site · ConnectWise23 answers · 31 citations · 9 models
22 answers · 61 citations · 10 models
vendor site · NinjaOne22 answers · 23 citations · 11 models
20 answers · 20 citations · 8 models
20 answers · 20 citations · 9 models
18 answers · 21 citations · 8 models
vendor site · Domotz16 answers · 20 citations · 7 models
vendor site · G214 answers · 27 citations · 8 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

Search against answers

Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best rmm platform”, “rmm platform”, “rmm platforms”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
Company and productsShareOwn site citedName searches, GoogleAI search demand, est.Organic visitsPaid search a month, est.Google ads, last 30 daysBest Google position
NinjaOne ninjaone.com
NinjaOne RMM 50%
50%19018,100610316,268 company$17,2261187
Syncro syncrosecure.com13%1333,60038348,252$1,141151
Action1 action1.com11%2558,1008718,854$3,80148
Atera atera.com7%33218,10026087,774120
ConnectWise RMM connectwise.com
ConnectWise RMM 4%, ConnectWise Automate 0%
4%6872037117,593$8401204
Tactical RMM tacticalrmm.com4%141,00014440
MSP360 msp360.com
MSP360 RMM 4%
4%890011,545 company426
SuperOps superops.com2%541,00033287,437$18,469518
ManageEngine parent site
ManageEngine Endpoint Central 2%, ManageEngine RMM Central 0%
2%2448,100675
N-able n-able.com
N-able N-sight 2%, N-able N-central 0%, N-able 0%
2%754,40029646,175 company$16,17784

Google's top ten for the three searches hold 24 sites; 9 of them are among the sites the models cited here (blog.domotz.com, connectwise.com, expertinsights.com, g2.com, learn.g2.com, ninjaone.com, reddit.com, superops.com, syncrosecure.com). The first result for “best rmm platform” is syncrosecure.com.

How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHide
ModelDirect“What is the best RMM platform for a mid-market B2B company?”Paraphrase“Which remote monitoring and management tool for managed service providers would you recommend to a mid-sized B2B company?”Comparative“What are the top RMM platforms and how do they differ?”Budget-constrained“What is the best RMM platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a RMM platform. What should we look at?”Negative“Which RMM platforms should I avoid or be cautious about?”
Claude Haiku 4.5NinjaOne RMM
Three alternativesLogMeIn Resolve, ManageEngine RMM+, N-able N-central
AteraChanged
One alternativeSuperOps
NinjaOne RMM
Two alternativesAtera, Syncro
Tactical RMM
Four alternativesAction1, Atera, Pulseway, Syncro
no first choiceagainst: Atera, BeyondTrust Remote Support, ConnectWise ScreenConnect, Itarian, NetSupport Manager, PDQ, SimpleHelp
GPT-5.4 miniNinjaOne RMM
Two alternativesConnectWise RMM, Datto RMM
N-able N-sightChanged
Two alternativesConnectWise RMM, N-able N-central
NinjaOne RMM
Six alternativesAtera, ConnectWise RMM, Datto RMM, N-able N-central, N-able N-sight, Syncro
against: Kaseya VSA
Atera, Syncroagainst: N-able N-central/N-sight, NinjaOne RMMno first choiceagainst: AnyDesk, Atera, ConnectWise ScreenConnect, SimpleHelp
Gemini 3.5 FlashNinjaOne RMM
Four alternativesAtera, Datto RMM, N-able N-central, SuperOps
NinjaOne RMMHeld
Two alternativesAtera, SuperOps
against: ConnectWise RMM, N-able N-central
NinjaOne RMM
Seven alternativesAtera, ConnectWise Automate, ConnectWise RMM, Datto RMM, N-able, Pulseway, Syncro
Action1
Four alternativesAtera, Level.io, Syncro, Tactical RMM
NinjaOne RMM
Four alternativesAtera, Level.io, ManageEngine Endpoint Central, Syncro
against: Datto RMM
against: Atera, ConnectWise Automate, ConnectWise RMM, Datto RMM, Kaseya VSA, Syncro, Tactical RMM
Perplexity SonarNinjaOne RMM
Two alternativesAtera, N-able N-central
NinjaOne RMMHeld
Three alternativesConnectWise RMM, N-able N-central, Syncro
no first choiceAction1, Atera
One alternativeSyncro
against: Tactical RMM
no first choiceagainst: Atera, ConnectWise ScreenConnect, Datto RMM, LogMeIn Resolve, N-able N-sight, NetSupport Manager, PDQ Connect, SimpleHelp, Syncro
Grok 4.20NinjaOne RMM
Six alternativesAtera, ConnectWise RMM, Datto RMM, N-able N-central, SuperOps, Syncro
against: Kaseya VSA
NinjaOne RMMHeld
Three alternativesAtera, Datto RMM, Syncro
against: ConnectWise Automate, Kaseya VSA
NinjaOne RMM
Two alternativesAtera, Syncro
against: ConnectWise RMM, Datto RMM, N-able N-sight / N-central
Action1
Three alternativesAtera, Syncro, Tactical RMM
against: Datto RMM, NinjaOne RMM
NinjaOne RMM
Two alternativesAtera, Syncro
against: ConnectWise ScreenConnect, Datto RMM, Kaseya VSA, N-able N-central/N-sight, NetSupport, SimpleHelp
Mistral SmallNinjaOne RMM
Two alternativesAtera, Syncro
NinjaOne RMM, SyncroChangedNinjaOne RMM
Five alternativesAction1, Atera, ConnectWise RMM, ManageEngine RMM Central, Syncro
Syncro
Two alternativesAtera, NinjaOne RMM
no first choiceagainst: Action1, AnyDesk, ConnectWise ScreenConnect, Datto RMM, GoRelo, GoToHTTP, ITAgent, Itarian, Level.io, LogMeIn Resolve, MeshCentral, N-able N-sight, NetSupport Manager, PDQ Connect, SimpleHelp, Syncro, TeamViewer Remote, Velociraptor
DeepSeek V4 FlashNinjaOne RMM
Three alternativesAtera, SuperOps, Syncro
against: ConnectWise RMM
NinjaOne RMMHeld
Five alternativesAtera, ConnectWise RMM, Datto RMM, N-able N-central, Syncro
NinjaOne RMM
Three alternativesAtera, SuperOps, Syncro
Action1, ManageEngine Endpoint Central
Two alternativesAtera, Syncro
against: NinjaOne RMM
NinjaOne RMM
Four alternativesAction1, ManageEngine Endpoint Central, N-able, SuperOps
against: ConnectWise RMM, Datto RMM, Kaseya VSA
against: BeyondTrust Remote Support, ConnectWise RMM, ConnectWise ScreenConnect, Kaseya VSA, MSP360 RMM, MeshCentral, N-able N-central, SimpleHelp, Tactical RMM
Llama 4 MaverickConnectWise RMM
Two alternativesN-able N-sight, SuperOps
ConnectWise RMMHeld
One alternativeNinjaOne RMM
no first choiceSyncro
One alternativeNinjaOne RMM
no first choiceagainst: ConnectWise RMM, ConnectWise ScreenConnect, GoTo Resolve, LogMeIn
Qwen 3.7 FlashNinjaOne RMM
Four alternativesAuvik, ConnectWise Automate, Microsoft Defender for Endpoint, N-able N-sight
NinjaOne RMMHeld
One alternativeAtera
against: ConnectWise Automate
NinjaOne RMM
Four alternativesAtera, Automox, ConnectWise Automate, Syncro
MSP360 RMM
Two alternativesAtera, ManageEngine Endpoint Central
against: NinjaOne RMM
no first choiceagainst: BeyondTrust, ConnectWise RMM, Datto RMM, Kaseya VSA, SimpleHelp
Kimi K2NinjaOne RMM
Four alternativesAtera, ManageEngine RMM Central, N-able N-central, SuperOps
NinjaOne RMMHeld
One alternativeAtera
against: ConnectWise RMM, Datto RMM
NinjaOne RMM
Seven alternativesAcronis RMM, Atera, ConnectWise RMM, Datto RMM, ManageEngine RMM Central, N-able N-central, Syncro
against: Kaseya VSA
Syncro, Tactical RMM
Two alternativesAtera, NinjaOne RMM
against: MeshCentral
NinjaOne RMM
Four alternativesAtera, ConnectWise RMM, Datto RMM, N-able
against: AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, Datto RMM, Kaseya VSA, MeshCentral, N-able N-sight, SimpleHelp, TeamViewer Remote
GLM 4.7 FlashXNinjaOne RMM
Four alternativesAtera, ConnectWise RMM, N-able N-central, Syncro
NinjaOne RMMHeld
Five alternativesAcronis RMM, Action1, Atera, ConnectWise RMM, ManageEngine Endpoint Central
NinjaOne RMM
Four alternativesAcronis RMM, Atera, N-able, Syncro
against: ConnectWise RMM, Kaseya VSA
MSP360 RMM
Six alternativesAtera, Breeze, LogMeIn Resolve, NinjaOne RMM, Syncro, Tactical RMM
against: MeshCentral
no first choiceagainst: Atera, ConnectWise RMM, Datto RMM, N-able N-central, NinjaOne RMM, SimpleHelp, TeamViewer Remote
MiniMax M2.5NinjaOne RMM
Three alternativesAtera, N-able N-central, SuperOps
SuperOps, SyncroChanged
Three alternativesAtera, Kaseya VSA, NinjaOne RMM
Atera, NinjaOne RMM
Nine alternativesAcronis RMM, Barracuda RMM, ConnectWise Automate, Hexnode, ManageEngine Endpoint Central, N-able N-sight, Site24x7 MSP Edition, SuperOps, Syncro
Action1
Two alternativesPulseway, Syncro
no first choiceagainst: ConnectWise RMM, Datto RMM
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:36yes99 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 09:52yes39 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-17 12:07yes1720 s
Direct recommendationPerplexity Sonarsonar2026-09-17 10:20yes206 s
Direct recommendationGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:14yes2915 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-17 12:47yes128 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 13:37yes1819 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 13:19yes52 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 14:10no038 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-17 11:33yes1055 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:43yes748 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:56yes726 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:29yes98 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:53yes24 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-17 10:03yes1320 s
ParaphrasePerplexity Sonarsonar2026-09-17 11:23yes206 s
ParaphraseGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:34yes1311 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-17 10:44yes54 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 14:05yes1416 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 13:45yes53 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:57yes533 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-17 14:02yes1552 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:54yes9132 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:35yes943 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 12:16yes98 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 10:51yes511 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-17 11:32yes1523 s
ComparativePerplexity Sonarsonar2026-09-17 09:30yes208 s
ComparativeGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 13:16yes2017 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-17 11:28yes57 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 09:57yes815 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:23yes53 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:57no041 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:00yes1053 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 11:42yes2947 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:14yes842 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:12yes98 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:01no05 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 12:25yes1621 s
Budget constrainedPerplexity Sonarsonar2026-09-17 14:10yes205 s
Budget constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 11:40yes4116 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 11:50yes55 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 10:09yes1915 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:59yes52 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:09yes1449 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:19yes1538 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 09:48yes1875 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:53yes920 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 12:25no06 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 10:56no011 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 09:41yes1931 s
Scale constrainedPerplexity Sonarsonar2026-09-17 13:17yes1714 s
Scale constrainedGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 10:48yes1717 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 10:25no06 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 14:13yes2330 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:46yes53 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:30no040 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:25yes1428 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 14:02yes1333 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 12:35yes515 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:01yes1712 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 11:33yes419 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-17 11:19yes2023 s
Negative framingPerplexity Sonarsonar2026-09-17 10:56yes208 s
Negative framingGrok 4.20spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version)2026-09-17 14:15yes4416 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-17 10:34yes54 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:45yes3046 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:17yes53 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:01yes1053 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-17 13:08yes2671 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 13:53yes2985 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:38yes1030 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

ShowHide
Category-scoped readings
Acronis Cyber Protect read as Acronis RMM
Acronis Cyber Protect Cloud read as Acronis RMM
ConnectWise read as ConnectWise RMM
ConnectWise RMM / Automate read as ConnectWise RMM
Datto read as Datto RMM
Kaseya read as Kaseya VSA
ManageEngine read as ManageEngine Endpoint Central
Ninja RMM read as NinjaOne RMM
NinjaONE read as NinjaOne RMM
NinjaOne read as NinjaOne RMM
NinjaOne (NinjaRMM) read as NinjaOne RMM
NinjaRMM read as NinjaOne RMM
TeamViewer read as TeamViewer Remote
Unresolved, counted raw
ManageEngine RMM+
NetLock RMM
PulseOn
Discontinued, still offered
No shut-down product was recommended here.
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