Index › HR › Onboarding and employee experience › HR help desk › Small business · September 2026 Edition
HR help desk and case management for small business buyers
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of a small B2B company. 48 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
27%
Contested · BambooHR 17%
27Zoho Desk17BambooHR12Hiver44others
27% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the two products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs HappyFox Help DeskZoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs BambooHRZoho Desk vs Jira Service ManagementFreshservice vs ZendeskFreshservice vs HR AcuityFreshservice vs HappyFox Help DeskFreshservice vs ServiceNow HR Service DeliveryFreshservice vs BambooHRFreshservice vs Jira Service ManagementZendesk vs HR AcuityZendesk vs HappyFox Help DeskZendesk vs ServiceNow HR Service DeliveryZendesk vs BambooHRZendesk vs Jira Service ManagementHR Acuity vs HappyFox Help DeskHR Acuity vs ServiceNow HR Service DeliveryHR Acuity vs BambooHRHR Acuity vs Jira Service ManagementHappyFox Help Desk vs ServiceNow HR Service DeliveryHappyFox Help Desk vs BambooHRHappyFox Help Desk vs Jira Service ManagementServiceNow HR Service Delivery vs BambooHRServiceNow HR Service Delivery vs Jira Service ManagementBambooHR vs Jira Service Management
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09
10
11
12
13Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Zoho Desk27%
Zoho Desk27%02BambooHR17%
BambooHR17%03Hiver12%
Hiver12%04Help Scout6%
Help Scout6%05Freshdesk4%
Freshdesk4%06Gusto2%
Gusto2%07HelpDesk.com2%
HelpDesk.com2%08Rippling2%
Rippling2%09Zoho People2%
Zoho People2%10Freshservice2%
Freshservice2%11Zendesk2%
Zendesk2%12HiBob0%
HiBob0%13ServiceNow HR Service Delivery0%
ServiceNow HR Service Delivery0%What they warned about
One of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery75%
12 of 16 labels negative · 8 of 12 models · 4 hard negative
“small businesses should be cautious about or avoid the following HR service delivery tools... ServiceNow HR Service Delivery - High module costs that can be prohibitive for smaller teams” Mistral Small, negative prompt
Workday HR Service Delivery100%
8 of 8 labels negative · 5 of 12 models · 6 hard negative
“Tools/Types to Avoid Entirely (Overkill for Small Teams): - Enterprise HCM Suites like Workday, SAP SuccessFactors, Oracle HCM” Grok 4.20, negative prompt
SAP SuccessFactors100%
5 of 5 labels negative · 5 of 12 models · 5 hard negative
“Enterprise-Level HCM and ERP Suites (e.g., Workday, SAP SuccessFactors, Oracle Fusion) ... Why to avoid them:” Gemini 3.5 Flash, negative prompt
Oracle Fusion Cloud HCM100%
4 of 4 labels negative · 4 of 12 models · 4 hard negative
“Examples: SAP SuccessFactors, Oracle HCM, IBM Watson Talent. Why to avoid: These platforms are designed for global corporations” Qwen 3.7 Flash, negative prompt
What they cite
Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.
Sites the answers cite
63 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 948 links across 261 sites, every framing counted. Ranked by the number of answers carrying the site or page.
42 answers · 64 citations · 11 models
vendor site · Featurebase26 answers · 36 citations · 10 models
26 answers · 28 citations · 11 models
vendor site · Zendesk23 answers · 27 citations · 10 models
vendor site · Guideflow19 answers · 19 citations · 10 models
vendor site · G217 answers · 19 citations · 11 models
15 answers · 16 citations · 7 models
vendor site · Salesforce14 answers · 20 citations · 10 models
vendor site · Atlassian13 answers · 18 citations · 7 models
13 answers · 17 citations · 8 models
13 answers · 15 citations · 8 models
vendor site · FirstHR12 answers · 12 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
25 answers · 10 models
21 answers · 10 models
20 answers · 10 models
20 answers · 10 models
13 answers · 10 models
13 answers · 7 models
11 answers · 10 models
10 answers · 8 models
10 answers · 6 models
10 answers · 4 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zoho parent site Zoho Desk 27%, Zoho People 2% | 29% | 309 | 8,100 | 105 | ||||
| BambooHR bamboohr.com | 17% | 1074 | 90,500 | 551 | 1,055,247 | $44,698 | 106 | |
| Hiver hiverhq.com | 12% | 18 | 2,900 | 325 | 46,412 | 29 | ||
| Help Scout helpscout.com | 6% | 4 | 8,100 | 173 | 37,899 | 14 | ||
| Dovetail dovetailsoftware.com Dovetail Software 6% | 6% | 41 | 320 | 1 | 444 | |||
| Freshdesk freshworks.com | 4% | 16 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Suptask suptask.com | 4% | 19 | 110 | 0 | 18,326 | 1 | ||
| Jira Service Management atlassian.com | 4% | 67 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| Gusto gusto.com | 2% | 742 | 673,000 | 10,560 | 1,629,483 | 118 | ||
| HelpDesk.com helpdesk.com | 2% | 13 | 480 | 4 | 76,919 | 1 | 6 |
Google's top ten for the three searches hold 21 sites; 5 of them are among the sites the models cited here (atlassian.com, eesel.ai, peoplemanagingpeople.com, salesforce.com, zendesk.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for a small B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a small business that sells to other businesses?”Comparative“What are the top HR service delivery tools for a small team and how do they differ?”Budget-constrained“What is the best HR help desk software for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should a small business avoid or be cautious about?”
Claude Haiku 4.5BambooHR, GustoDovetail SoftwareChangedJustworksagainst: BambooHRZoho Deskno first choicenothing named
Three alternatives
Freshservice, Rippling, ZendeskThree alternatives
BambooHR, Rippling, Zoho PeopleThree alternatives
Leena AI, Personio, ZendeskThree alternatives
Sloneek, SupportBee, Zoho PeopleGPT-5.4 miniFreshdeskagainst: Leena AI, Oracle HR Help Desk, ServiceNow HR Service DeliveryBambooHRChangedagainst: ServiceNow HR Service DeliveryBambooHR, Ripplingagainst: ServiceNow HR Service Delivery, Workday HCM, Workday HR Service DeliveryZoho Deskagainst: Tidiono first choicenothing named
Three alternatives
HelpDesk.com, LiveAgent, Zoho DeskOne alternative
HiBobOne alternative
FreshdeskGemini 3.5 FlashSuptaskagainst: Jira, ZendeskJira Service ManagementChangedSiitagainst: ServiceNow HR Service Delivery, Workday HR Service DeliveryJira Service ManagementHiver, Siit, Suptaskagainst: Jira Service Management, ServiceNow HR Service Deliveryagainst: ADP TotalSource, Insperity, Oracle Fusion Cloud HCM, SAP SuccessFactors, TriNet, Workday HR Service Delivery
Six alternatives
BambooHR, Help Scout, Hiver, Rippling, Siit, UnthreadFour alternatives
ClearFeed, Freshservice, Help Scout, SuptaskSeven alternatives
Deskpro, Help Scout, HiBob, Hiver, Rippling, Zoho Desk, eesel AITwo alternatives
Hiver, Zoho DeskFour alternatives
Freshdesk, Rippling, Zoho Desk, Zoho PeoplePerplexity SonarHelpDesk.comDovetail SoftwareChangedZendeskagainst: BambooHR, Rippling, ServiceNow HR Service DeliveryZoho Deskno first choiceagainst: ServiceNow HR Service Delivery
Three alternatives
BoldDesk, Help Scout, Zoho Desk + Zoho PeopleThree alternatives
BambooHR, HR Acuity, InforOne alternative
ApplaudThree alternatives
HelpDesk.com, Spiceworks, TalentHRGrok 4.20Zoho DeskBambooHRChangedagainst: ZenefitsBambooHR, HiBobagainst: ADP, Workday HR Service DeliveryZoho DeskFreshservice, Zendeskagainst: ServiceNow HR Service Deliveryagainst: ADP Workforce Now, BambooHR, Gusto, Oracle Fusion Cloud HCM, Paycom, Rippling, SAP SuccessFactors, UKG Ready, Workday HR Service Delivery
Two alternatives
Freshdesk, Jira Service ManagementThree alternatives
AllVoices, Gusto, ZendeskThree alternatives
Gusto, Rippling, Zoho PeopleThree alternatives
HubSpot Service Hub, Spiceworks, Zoho PeopleTwo alternatives
Help Scout, Zoho DeskMistral SmallHiverBambooHRChangedHiBob, isolvedHelp Scout, Zoho Deskno first choiceagainst: Deel HR, Paylocity, ServiceNow HR Service Delivery, Workable
Two alternatives
Help Scout, HelpDesk.comOne alternative
GustoThree alternatives
DocuSign, Microsoft Teams, Microsoft VivaThree alternatives
Hiver, ProProfs Help Desk, SpiceworksDeepSeek V4 FlashHiveragainst: ZendeskBambooHRChangedagainst: Dovetail Software, ServiceNow HR Service DeliveryBambooHR, Gustoagainst: ZenefitsZoho DeskHiveragainst: ADP, Employment Hero, Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery
Three alternatives
Freshservice, HelpDesk.com, Zoho DeskTwo alternatives
Deel HR, HR AcuityFour alternatives
Deel HR, HiBob, Justworks, RipplingFour alternatives
Freshdesk, Hiver, Suptask, Zoho PeopleFour alternatives
Freshservice, HelpDesk.com, Jira Service Management, ZendeskLlama 4 Maverickno first choiceno first choiceHeldno first choiceZoho Deskno first choiceagainst: ServiceNow HR Service Delivery
Two alternatives
ProProfs Help Desk, SpiceworksQwen 3.7 FlashHelp ScoutRipplingChangedHiBobFreshdeskno first choiceagainst: IBM Watson Talent, Microsoft Dynamics, Oracle Fusion Cloud HCM, SAP SuccessFactors
Four alternatives
Freshdesk, HelpDesk.com, Hiver, ZendeskThree alternatives
BambooHR, Freshservice, Microsoft Power AutomateFour alternatives
Applaud, BambooHR, Gusto, RipplingFive alternatives
BambooHR, Confluence, Gusto, Jira Service Management, NotionKimi K2Help Scout, Zoho DeskBambooHRChangedagainst: ServiceNow HR Service Delivery, Workday HR Service DeliveryBambooHR, GustoConnecteam, Zoho PeopleHiveragainst: SAP SuccessFactors, Workday HR Service Delivery
Three alternatives
Freshdesk, HelpDesk.com, HiverFive alternatives
Dovetail Software, Freshservice, Gusto, Rippling, Zoho PeopleTwo alternatives
Rippling, ZenefitsTwo alternatives
HelpDesk.com, HiverThree alternatives
HelpDesk.com, Zendesk, Zoho DeskGLM 4.7 FlashXZoho DeskBambooHRChangedagainst: HR AcuityBambooHR, GustoZoho Deskagainst: monday serviceno first choicenothing named
Four alternatives
Freshservice, HappyFox Help Desk, HelpDesk.com, Zendesk GuideTwo alternatives
Gusto, RipplingFour alternatives
Deel HR, HiBob, Justworks, RipplingFour alternatives
HelpDesk.com, Hiver, Suptask, TidioMiniMax M2.5Hiver, Zoho DeskBambooHR, Dovetail SoftwareChangedHiBobSpiceworks, Zoho Deskno first choicenothing named
Three alternatives
Freshdesk, Help Scout, HelpDesk.comTwo alternatives
EffortlessHR, FreshserviceFive alternatives
BambooHR, Deel HR, Gusto, Justworks, Zoho PeopleTwo alternatives
Hiver, ProProfs Help DeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 19:01 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 21:11 | yes | 2 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 18:59 | yes | 23 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-17 19:41 | yes | 20 | 8 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 21:43 | yes | 41 | 23 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 21:00 | yes | 8 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 19:09 | yes | 26 | 29 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 19:48 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 19:20 | yes | 5 | 20 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 19:29 | yes | 9 | 25 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 17:58 | yes | 19 | 28 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 18:36 | yes | 7 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 20:24 | yes | 17 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 19:42 | yes | 1 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 21:55 | yes | 17 | 52 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-17 19:55 | yes | 20 | 8 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 18:40 | yes | 42 | 19 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 21:14 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 19:53 | yes | 19 | 32 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 20:15 | yes | 5 | 4 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 20:51 | no | 0 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 21:11 | yes | 18 | 30 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 18:52 | yes | 25 | 77 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 21:35 | yes | 10 | 46 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 20:43 | yes | 16 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 20:55 | yes | 2 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 18:28 | yes | 32 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-17 18:26 | yes | 20 | 10 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 21:42 | yes | 27 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 19:11 | yes | 19 | 16 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-17 18:06 | yes | 27 | 56 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 19:34 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 20:41 | yes | 9 | 48 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 19:03 | yes | 14 | 26 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 21:30 | yes | 11 | 70 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 19:27 | yes | 8 | 36 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 20:11 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 19:25 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 19:47 | yes | 14 | 22 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-17 18:50 | yes | 20 | 9 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 20:05 | yes | 35 | 14 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 21:41 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 18:32 | yes | 20 | 18 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 18:56 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 20:44 | no | 0 | 27 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 20:06 | yes | 10 | 17 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 20:12 | yes | 12 | 26 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 19:32 | yes | 5 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 19:04 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 20:54 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 18:10 | yes | 13 | 23 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-17 18:08 | yes | 18 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 20:25 | yes | 13 | 13 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 18:59 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 19:31 | yes | 9 | 16 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 18:57 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 20:22 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 20:01 | yes | 9 | 24 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 21:15 | yes | 13 | 68 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 21:10 | no | 0 | 11 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 19:24 | yes | 18 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 19:56 | no | 0 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 21:56 | yes | 19 | 52 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-17 19:22 | yes | 20 | 8 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 20:38 | yes | 30 | 16 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 20:59 | yes | 9 | 8 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-09-17 18:06 | yes | 21 | 38 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 17:54 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 19:27 | no | 0 | 29 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 21:10 | yes | 20 | 36 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 19:38 | yes | 28 | 126 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 21:21 | yes | 17 | 67 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Atlassian (Jira Service Management) read as Jira Service Management
Deel read as Deel HR
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
HelpDesk read as HelpDesk.com
Neocase read as Neocase HR
Oracle Fusion read as Oracle Fusion Cloud HCM
Oracle HCM read as Oracle Fusion Cloud HCM
ProProfs read as ProProfs Help Desk
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Unresolved, counted raw
Cflow
ClearFeed
EffortlessHR
Flair HR
IBM Watson Talent
Jira's small team plan
Microsoft Power Automate
Planner
Spoke
SupportBee
Zammad
Discontinued, still offered
No shut-down product was recommended here.