Index › HR › Onboarding and employee experience › HR help desk › Enterprise · September 2026 Edition
HR help desk and case management for enterprise buyers
Asked as “HR help desk software”, and as “HR case management and employee service portal”, on behalf of an enterprise B2B company. 43 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing · first-choice share
70%
Clear leader
70ServiceNow HR Service Delivery07Zendesk05Workday Help19others
70% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the three products at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Zoho Desk vs HappyFox Help DeskZoho Desk vs ServiceNow HR Service DeliveryZoho Desk vs BambooHRZoho Desk vs Jira Service ManagementFreshservice vs ZendeskFreshservice vs HR AcuityFreshservice vs HappyFox Help DeskFreshservice vs ServiceNow HR Service DeliveryFreshservice vs BambooHRFreshservice vs Jira Service ManagementZendesk vs HR AcuityZendesk vs HappyFox Help DeskZendesk vs ServiceNow HR Service DeliveryZendesk vs BambooHRZendesk vs Jira Service ManagementHR Acuity vs HappyFox Help DeskHR Acuity vs ServiceNow HR Service DeliveryHR Acuity vs BambooHRHR Acuity vs Jira Service ManagementHappyFox Help Desk vs ServiceNow HR Service DeliveryHappyFox Help Desk vs BambooHRHappyFox Help Desk vs Jira Service ManagementServiceNow HR Service Delivery vs BambooHRServiceNow HR Service Delivery vs Jira Service ManagementBambooHR vs Jira Service Management
One product takes 70% of first choices here, so the chart would put eight markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. One product carries a negative rate above 25% in this category.
What they warned about
Six of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, Perplexity Sonar, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash and GLM 4.7 FlashX changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow HR Service Delivery13%
8 of 62 labels negative · 8 of 12 models · 1 hard negative
“it is not recommended if "predictability" is your primary concern” Gemini 3.5 Flash, budget prompt
Zendesk23%
7 of 30 labels negative · 5 of 12 models · 4 hard negative
“such as basic Jira, general Zendesk, or basic Freshdesk—for HR case management without strict, dedicated HR partitions” Gemini 3.5 Flash, negative prompt
Freshdesk75%
3 of 4 labels negative · 3 of 12 models · 2 hard negative
“such as basic Jira, general Zendesk, or basic Freshdesk—for HR case management without strict, dedicated HR partitions” Gemini 3.5 Flash, negative prompt
SAP SuccessFactors20%
3 of 15 labels negative · 3 of 12 models · 1 hard negative
“aging, on-premise HR modules (such as legacy SAP ECC versions ... Why to Avoid: These systems often have clunky user interfaces” Qwen 3.7 Flash, negative prompt
What they cite
Twelve of the twelve models returned a source list in this edition: four return the pages they cited and eight the search results they consulted.
Sites the answers cite
67 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 1065 links across 283 sites, every framing counted. Ranked by the number of answers carrying the site or page.
vendor site · Guideflow36 answers · 43 citations · 11 models
vendor site · G227 answers · 47 citations · 10 models
27 answers · 36 citations · 9 models
27 answers · 30 citations · 9 models
vendor site · ServiceNow26 answers · 59 citations · 10 models
vendor site · Featurebase26 answers · 33 citations · 10 models
vendor site · Moveworks25 answers · 32 citations · 11 models
vendor site · Zendesk23 answers · 28 citations · 11 models
21 answers · 23 citations · 9 models
20 answers · 22 citations · 8 models
16 answers · 17 citations · 9 models
vendor site · Salesforce14 answers · 19 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
32 answers · 11 models
26 answers · 10 models
19 answers · 10 models
13 answers · 9 models
13 answers · 10 models
13 answers · 7 models
13 answers · 8 models
12 answers · 8 models
12 answers · 7 models
11 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best hr help desk software”, “hr help desk software”, “hr service delivery tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| ServiceNow HR servicenow.com ServiceNow HR Service Delivery 70% | 70% | 199 | 170 | 5 | 689,216 | $673 | 101 | 2 |
| Zendesk zendesk.com | 7% | 73 | 74,000 | 3,566 | 5,365,445 | $16,181 | 63 | 1 |
| Workday parent site Workday Help 5%, Workday HCM 2%, Workday HR Service Delivery 0% | 7% | 211 | 1,220,000 | 23,848 | ||||
| Freshservice freshservice.com | 2% | 70 | 8,100 | 221 | 11,874 | |||
| Jira Service Management atlassian.com | 2% | 67 | 6,600 | 188 | 4,724,388 | $5,906 | 61 | 3 |
| Dovetail dovetailsoftware.com Dovetail Software 2% | 2% | 41 | 320 | 1 | 444 | |||
| HR Acuity hracuity.com | 2% | 65 | 1,900 | 28 | 178,189 | 4 | ||
| HelpSpot helpspot.com | 2% | 3 | ||||||
| Kinfolk kinfolkhq.com | 2% | |||||||
| HappyFox happyfox.com HappyFox Help Desk 2% | 2% | 27 | 2,900 | 73 | 153,639 company |
Google's top ten for the three searches hold 21 sites; 5 of them are among the sites the models cited here (eesel.ai, peoplemanagingpeople.com, salesforce.com, servicenow.com, zendesk.com). The first result for “best hr help desk software” is smartsuite.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best HR help desk software for an enterprise B2B company?”Paraphrase“Which HR case management and employee service portal would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade HR service delivery tools and how do they differ?”Budget-constrained“What is the best HR help desk software for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a HR help desk software. What should we look at?”Negative“Which HR service delivery tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ServiceNow HR Service Deliveryno first choiceChangedServiceNow HR Service DeliveryHappyFox Help Desk, HelpSpotagainst: ServiceNow HR Service Deliveryno first choicenothing named
Two alternatives
Unthread, Zoho DeskFour alternatives
Oracle Fusion Cloud HCM, Personio, SAP SuccessFactors, Workday HR Service DeliveryOne alternative
ZendeskGPT-5.4 miniServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service Deliveryagainst: Qualtrics EmployeeXMServiceNow HR Service Deliveryagainst: Freshdeskno first choicenothing named
Two alternatives
UKG HR Service Delivery, Workday HR Service DeliveryOne alternative
Workday HelpThree alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors Enterprise Service Management, Workday HelpTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday HR Service DeliveryGemini 3.5 FlashServiceNow HR Service Deliveryagainst: ZendeskServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryJira Service Managementagainst: ServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: Freshdesk, Jira, Salesforce, Zendesk
Four alternatives
Dovetail Software, HR Acuity, Neocase HR, Workday HelpThree alternatives
HR Acuity, UKG HR Service Delivery, Workday HelpFive alternatives
Oracle HR Help Desk, SAP SuccessFactors Employee Central Service Center, Salesforce HR Service Management, UKG HR Service Delivery, Workday HelpTwo alternatives
Freshservice, Zoho DeskFour alternatives
Jira Service Management, UKG HR Service Delivery, Workday Help, ZendeskPerplexity SonarServiceNow HR Service Deliveryagainst: FreshserviceHR AcuityChangedServiceNow HR Service DeliveryServiceNow HR Service Deliveryno first choiceagainst: Applaud, Leena AI, ServiceNow HR Service Delivery
Three alternatives
SAP SuccessFactors, Workday Help, ZendeskThree alternatives
Dovetail Software, SAP SuccessFactors Employee Central Service Center, ServiceNow HR Service DeliveryFour alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, Workday HR Service Delivery, ZendeskOne alternative
ZendeskGrok 4.20ServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service Deliveryagainst: Microsoft Dynamics 365 Human Resources, Neocase HR, PaylocityServiceNow HR Service Deliveryagainst: ZendeskServiceNow HR Service Deliveryagainst: ADP Workforce Now, BambooHR, Freshservice, Paychex, Paycor, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery, Zendesk
Six alternatives
Applaud, BMC Helix Business Workflows, Dovetail Software, Freshservice, Jira Service Management, ZendeskThree alternatives
HR Acuity, SAP SuccessFactors, Workday HCMFour alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors, UKG Pro, Workday HCMTwo alternatives
Freshservice, Workday HelpTwo alternatives
Freshservice, ZendeskMistral SmallServiceNow HR Service Delivery, ZendeskServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryServiceNow HR Service Deliveryno first choiceagainst: ADP Vantage HCM, CEIPAL Workforce, Dovetail Software, Oracle Global Human Resources Cloud, SAP SuccessFactors, ServiceNow HR Service Delivery
Two alternatives
Freshservice, Jira Service ManagementTwo alternatives
Dovetail Software, HR AcuitySix alternatives
ADP HR Assist, Applaud, Leena AI, Microsoft Dynamics 365 Human Resources, SAP SuccessFactors, Workday HR Service DeliveryOne alternative
ZendeskDeepSeek V4 FlashServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryFreshserviceagainst: ZendeskServiceNow HR Service Deliveryagainst: BambooHR, ServiceNow HR Service Delivery, Workday HR Service Delivery
Four alternatives
Freshservice, Jira Service Management, Workday Help, ZendeskTwo alternatives
SAP SuccessFactors Employee Central Service Center, Workday HelpFive alternatives
Applaud, Neocase HR, Oracle HR Help Desk, SAP SuccessFactors Employee Central Service Center, Workday HR Service DeliveryOne alternative
ServiceNow HR Service DeliveryThree alternatives
Freshservice, Workday Help, ZendeskLlama 4 MaverickZendeskDovetail SoftwareChangedServiceNow HR Service Deliveryno first choiceno first choicenothing named
Two alternatives
Featurebase, ServiceNow HR Service DeliveryFour alternatives
Microsoft Dynamics 365 Human Resources, Oracle Fusion Cloud HCM, SAP SuccessFactors Employee Central, Workday HCMQwen 3.7 FlashServiceNow HR Service DeliveryServiceNow HR Service Delivery, Workday HCMChangedServiceNow HR Service DeliveryServiceNow HR Service Deliveryno first choiceagainst: Jira Service Management, Salesforceagainst: Microsoft Dynamics GP, SAP SuccessFactors, ServiceNow HR Service Delivery, Workday HR Service Delivery
Five alternatives
Darwinbox, Rippling, SAP SuccessFactors, Workday HR Service Delivery, ZendeskTwo alternatives
Dovetail Software, HR AcuityFive alternatives
Applaud, Dovetail Software, SAP SuccessFactors, UKG Pro, Workday HCMTwo alternatives
Alloy Navigator, ZendeskKimi K2ServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryServiceNow HR Service Delivery, Workday Helpagainst: BMC Helix, Freshdesk, ZendeskServiceNow HR Service Delivery, Zendeskagainst: HR Acuitynothing named
Four alternatives
Aisera, Oracle HR Help Desk, Workday Help, ZendeskTwo alternatives
SAP SuccessFactors Enterprise Service Management, Workday HelpFour alternatives
Oracle Fusion Cloud HCM, SAP SuccessFactors Enterprise Service Management, Workday HCM, Workday HelpOne alternative
KinfolkOne alternative
AvatureGLM 4.7 FlashXWorkday HelpServiceNow HR Service DeliveryChangedServiceNow HR Service DeliveryServiceNow HR Service Deliveryagainst: Zendeskno first choicenothing named
Three alternatives
Jira Service Management, ServiceNow HR Service Delivery, ZendeskTwo alternatives
Freshservice, ZendeskSeven alternatives
ADP HR Assist, BambooHR, Oracle Fusion Cloud HCM, Rippling, SAP SuccessFactors, UKG Pro Workforce Management, Workday HCMTwo alternatives
HelpSpot, Oracle Fusion Cloud HCMMiniMax M2.5ServiceNow HR Service DeliveryServiceNow HR Service DeliveryHeldServiceNow HR Service DeliveryKinfolkno first choiceagainst: ServiceNow HR Service Delivery
Four alternatives
BambooHR, Freshservice, Jira Service Management, ZendeskTwo alternatives
HR Acuity, MoveworksFour alternatives
Microsoft Dynamics 365 Human Resources, Oracle Fusion Cloud HCM, SAP SuccessFactors Enterprise Service Management, Workday HCMThree alternatives
Freshservice, ServiceNow HR Service Delivery, ZendeskBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 20:09 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 21:02 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 21:56 | yes | 24 | 41 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-09-17 17:59 | yes | 15 | 7 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 20:52 | yes | 22 | 16 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 19:56 | yes | 8 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 21:27 | yes | 13 | 14 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 20:00 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 18:28 | yes | 25 | 57 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 19:47 | yes | 12 | 29 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 18:12 | yes | 21 | 73 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 20:01 | yes | 5 | 13 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 20:52 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 20:49 | yes | 5 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 22:03 | yes | 12 | 53 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-09-17 20:01 | yes | 20 | 6 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 18:07 | yes | 37 | 18 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 18:19 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 19:25 | yes | 24 | 24 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 20:42 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 20:55 | yes | 9 | 37 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 20:02 | yes | 29 | 36 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 19:25 | yes | 22 | 81 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 19:28 | yes | 5 | 25 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 19:32 | yes | 15 | 12 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 21:42 | yes | 4 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 22:01 | yes | 25 | 63 s |
| Comparative | Perplexity Sonar | sonar | 2026-09-17 20:59 | yes | 19 | 10 s |
| Comparative | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 18:06 | yes | 26 | 18 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 18:25 | yes | 9 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 18:57 | yes | 23 | 23 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 18:55 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 19:04 | yes | 10 | 37 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 18:05 | yes | 23 | 40 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 20:07 | yes | 12 | 115 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 19:45 | yes | 5 | 15 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 18:39 | yes | 18 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 18:24 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 19:00 | yes | 9 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-09-17 19:14 | yes | 20 | 6 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 21:28 | yes | 39 | 22 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 19:06 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 18:52 | yes | 29 | 25 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 18:45 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 20:02 | yes | 14 | 64 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 18:35 | yes | 28 | 36 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 19:36 | yes | 28 | 82 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 21:45 | yes | 23 | 63 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 21:37 | yes | 18 | 10 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 18:57 | yes | 4 | 10 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 18:45 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-09-17 20:03 | yes | 19 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 21:07 | yes | 13 | 12 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 21:22 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 18:01 | yes | 29 | 64 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 19:17 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 18:59 | no | 0 | 35 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 19:55 | yes | 12 | 57 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 19:24 | yes | 15 | 167 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 19:46 | no | 0 | 54 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-09-17 18:57 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-09-17 20:56 | yes | 4 | 9 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-09-17 18:32 | yes | 21 | 28 s |
| Negative framing | Perplexity Sonar | sonar | 2026-09-17 21:19 | yes | 20 | 8 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.1-fast-non-reasoning via vertex (asked for grok-4.20-non-reasoning; the API answered as this version) | 2026-09-17 18:28 | yes | 25 | 18 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-09-17 21:13 | yes | 13 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via fireworks | 2026-09-17 18:59 | yes | 29 | 27 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-09-17 18:43 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-09-17 21:06 | yes | 10 | 39 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-09-17 18:50 | yes | 29 | 33 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-09-17 22:03 | yes | 21 | 115 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-09-17 21:16 | yes | 22 | 47 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Deel read as Deel HR
Dovetail read as Dovetail Software
HappyFox read as HappyFox Help Desk
Microsoft Dynamics 365 HR read as Microsoft Dynamics 365 Human Resources
Neocase read as Neocase HR
Oracle Cloud HCM read as Oracle Fusion Cloud HCM
Oracle Cloud HCM (HR Help Desk) read as Oracle Fusion Cloud HCM
Oracle Fusion Cloud HCM Service Delivery read as Oracle Fusion Cloud HCM
Oracle HCM Cloud read as Oracle Fusion Cloud HCM
Oracle HCM Cloud Service Delivery read as Oracle Fusion Cloud HCM
Qualtrics read as Qualtrics EmployeeXM
SAP read as SAP SuccessFactors
SAP SuccessFactors HCM read as SAP SuccessFactors
SAP SuccessFactors Service Delivery read as SAP SuccessFactors Enterprise Service Management
Salesforce HR Service (Employee Service) read as Salesforce HR Service Management
ServiceNow read as ServiceNow HR Service Delivery
ServiceNow (HR Service Delivery - HRSD) read as ServiceNow HR Service Delivery
ServiceNow (HR Service Delivery) read as ServiceNow HR Service Delivery
ServiceNow (HRSD) read as ServiceNow HR Service Delivery
ServiceNow HRSD read as ServiceNow HR Service Delivery
Workday read as Workday HR Service Delivery
Workday HCM read as Workday HCM
Workday HCM (with HR service delivery features) read as Workday HCM
Zendesk Employee Service Suite read as Zendesk
Unresolved, counted raw
Alloy Navigator
BMC
BMC Helix Business Workflows
CEIPAL Workforce
Microsoft Dynamics GP
Microsoft-based employee portals / SharePoint / Viva integrations
Repudi
Salesforce Employee Service
Discontinued, still offered
No shut-down product was recommended here.