Conversational intelligence and call recording
Asked as “conversation intelligence and call recording platform”, and as “call recording and conversation intelligence tool”, on behalf of a mid-market B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
29%
Contested · Gong 20%
29Avoma20Gong18Fireflies.ai33others
29% of first choices, contested.
Since October 2026▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.Avoma held the lead, −12 points on 41%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Fireflies.ai41%Clear leader▲+9Since October 2026: 32% → 41%, +9 points. Inside the 11-point floor: within noise.Standing →Mid-market
Avoma29%Contested▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.This pageEnterprise
Gong72%Consensus▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.Standing →
Fireflies.ai41%Clear leader▲+9Since October 2026: 32% → 41%, +9 points. Inside the 11-point floor: within noise.Standing →Mid-marketAvoma29%Contested▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.This pageEnterpriseGong72%Consensus▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Avoma29%0%58accepted challenger▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.41% → 29%
Avoma29%0%58accepted challenger▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.41% → 29%02Gong20%36%67criticized challenger▲+6Since October 2026: 14% → 20%, +6 points. Inside the 11-point floor: within noise.14% → 20%
Gong20%36%67criticized challenger▲+6Since October 2026: 14% → 20%, +6 points. Inside the 11-point floor: within noise.14% → 20%03Fireflies.ai18%20%50accepted challenger▲+2Since October 2026: 16% → 18%, +2 points. Inside the 11-point floor: within noise.16% → 18%
Fireflies.ai18%20%50accepted challenger▲+2Since October 2026: 16% → 18%, +2 points. Inside the 11-point floor: within noise.16% → 18%04
Clari Copilot5%12%26accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%
Clari Copilot5%12%26accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%05
Chorus by ZoomInfo5%27%48criticized challenger▲+5Since October 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise.0% → 5%
Chorus by ZoomInfo5%27%48criticized challenger▲+5Since October 2026: 0% → 5%, +5 points. Inside the 11-point floor: within noise.0% → 5%06
Fathom5%10%29accepted challenger▼−1Since October 2026: 6% → 5%, −1 point. Inside the 11-point floor: within noise.6% → 5%
Fathom5%10%29accepted challenger▼−1Since October 2026: 6% → 5%, −1 point. Inside the 11-point floor: within noise.6% → 5%07
Jiminny4%0%23accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%
Jiminny4%0%23accepted challenger▼−4Since October 2026: 8% → 4%, −4 points. Inside the 11-point floor: within noise.8% → 4%08
Outreach Kaia2%0%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Outreach Kaia2%0%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%09
HubSpot Sales Hub2%30%10criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
HubSpot Sales Hub2%30%10criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
15
Otter.ai0%47%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Otter.ai0%47%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
Dialpad0%23%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Dialpad0%23%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Observe.AI0%20%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Observe.AI0%20%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
CloudTalk0%7%15accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
CloudTalk0%7%15accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Salesloft Conversations0%5%21accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Salesloft Conversations0%5%21accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All twenty-eight head-to-head pages: the top eight products, each against each
Avoma vs Chorus by ZoomInfoAvoma vs FathomAvoma vs JiminnyAvoma vs Outreach KaiaGong vs Fireflies.aiGong vs Clari CopilotGong vs Chorus by ZoomInfoGong vs FathomGong vs JiminnyGong vs Outreach KaiaFireflies.ai vs Clari CopilotFireflies.ai vs Chorus by ZoomInfoFireflies.ai vs FathomFireflies.ai vs JiminnyFireflies.ai vs Outreach KaiaClari Copilot vs Chorus by ZoomInfoClari Copilot vs FathomClari Copilot vs JiminnyClari Copilot vs Outreach KaiaChorus by ZoomInfo vs FathomChorus by ZoomInfo vs JiminnyChorus by ZoomInfo vs Outreach KaiaFathom vs JiminnyFathom vs Outreach KaiaJiminny vs Outreach Kaia
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213
1415Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Avoma29%
Avoma29%02Gong20%
Gong20%03Fireflies.ai18%
Fireflies.ai18%04Clari Copilot5%
Clari Copilot5%05Chorus by ZoomInfo5%
Chorus by ZoomInfo5%06Fathom5%
Fathom5%07Jiminny4%
Jiminny4%08Outreach Kaia2%
Outreach Kaia2%09HubSpot Sales Hub2%
HubSpot Sales Hub2%10Salesloft Conversations0%
Salesloft Conversations0%11CloudTalk0%
CloudTalk0%12Observe.AI0%
Observe.AI0%13Dialpad0%
Dialpad0%14NICE CXone0%
NICE CXone0%15Otter.ai0%
Otter.ai0%What they warned about
Five of fourteen models held their first choice under the paraphrase. GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.20, Mistral Small, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Fireflies.ai20%
10 of 50 labels negative · 10 of 14 models · 4 hard negative
“*Cruz v. Fireflies.AI*, Case No. 3:25-cv-03399 C.D. Ill. alleges the Fireflies.AI's meeting assistant recorded, analyzed, transcribed and stored participants' voice” Muse Glimmer 30B, negative prompt
Gong36%
24 of 67 labels negative · 9 of 14 models · 2 hard negative
“What to Avoid (Budget-Busters) | Gong | $1,200-$2,700+/user/year | Enterprise pricing, multi-year contracts required” Kimi K2, budget prompt
Chorus by ZoomInfo27%
13 of 48 labels negative · 8 of 14 models · 1 hard negative
“~$9,200+/user/year | Custom quotes, expensive for small teams” Kimi K2, budget prompt
Otter.ai47%
7 of 15 labels negative · 7 of 14 models · 2 hard negative
“Otter.ai's meeting notetaker is accused of recording participants without consent, and its motion to dismiss is under submission.” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 956 links across 291 sites, every framing counted. Ranked by the number of answers carrying the site or page. 75 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · CloudTalk37 answers · 49 citations · 12 models
vendor site · HubSpot28 answers · 32 citations · 11 models
vendor site · Avoma27 answers · 41 citations · 10 models
vendor site · Cirrus Insight21 answers · 24 citations · 10 models
19 answers · 24 citations · 12 models
vendor site · Spotsaas18 answers · 19 citations · 8 models
18 answers · 18 citations · 11 models
vendor site · Fireflies.ai17 answers · 25 citations · 10 models
vendor site · Outreach16 answers · 23 citations · 10 models
vendor site · Coffee15 answers · 19 citations · 10 models
publisher (Gane)13 answers · 13 citations · 7 models
vendor site · Claap12 answers · 23 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
20 answers · 10 models
18 answers · 11 models
15 answers · 9 models
15 answers · 7 models
13 answers · 8 models
13 answers · 8 models
11 answers · 6 models
10 answers · 7 models
9 answers · 4 models
9 answers · 8 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best conversation intelligence and call recording platform”, “conversation intelligence and call recording platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Avoma avoma.com | 29% | 266 | 3,600 | 31 | 19,141 | 27 | 1 | |
| Gong gong.io | 20% | 361 | 74,000 | 13,361 | 52,787 | $1,556 | 120 | 3 |
| Fireflies.ai fireflies.ai | 18% | 150 | 22,200 | 193 | 69,005 | 120 | ||
| ZoomInfo zoominfo.com Chorus by ZoomInfo 5%, ZoomInfo 4% | 9% | 542 | 135,000 | 1,810 | 6,376,738 company | $1,140 | 120 | |
| Clari clari.com Clari Copilot 5% | 5% | 260 | 1,000 | 6 | 444,225 company | |||
| Fathom fathom.ai | 5% | 169 | 90,500 | 6,657 | 44,771 | 24 | ||
| Jiminny jiminny.com | 4% | 60 | 390 | 5 | 1,008 | 9 | ||
| Outreach outreach.ai Outreach Kaia 2% | 2% | 38 | 33,100 | 9,282 | 27,855 company | $143 | 51 | |
| Grain grain.com | 2% | 41 | 90,500 | 90,951 | 6,237 | 2 | ||
| HubSpot parent site HubSpot Sales Hub 2% | 2% | 687 | 368,000 | 9,776 |
Google's top ten for the two searches hold 13 sites; 1 of them are among the sites the models cited here (avoma.com). The first result for “best conversation intelligence and call recording platform” is avoma.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversation intelligence and call recording platform for a mid-market B2B company?”Paraphrase“Which call recording and conversation intelligence tool would you recommend to a mid-sized B2B company?”Comparative“What are the top conversation intelligence and call recording platforms and how do they differ?”Budget-constrained“What is the best conversation intelligence and call recording platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a conversation intelligence and call recording platform. What should we look at?”Negative“Which conversation intelligence and call recording platforms should I avoid or be cautious about?”
Claude Haiku 4.5Avomaagainst: GongAvomaHeldagainst: GongGongFireflies.aiagainst: Gongno first choiceagainst: CallMiner Eureka, HubSpot Sales Hub, NICE CXone, Observe.AI, Verint
Two alternatives
Chorus by ZoomInfo, JiminnyThree alternatives
Chorus by ZoomInfo, Fathom, Revenue.ioFive alternatives
Avoma, Dialpad, Grain, Jiminny, Salesloft ConversationsFour alternatives
Avoma, CloudTalk, Fathom, Otter.aiGPT-5.4 miniGongFireflies.aiChangedGongFathomagainst: CallRailno first choiceagainst: Fathom, JustCall, Otter.ai, RingCentral Events, RingEX
Two alternatives
Avoma, Chorus by ZoomInfoThree alternatives
Chorus by ZoomInfo, Clari Copilot, GongFive alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Fireflies.ai, Salesloft ConversationsTwo alternatives
HubSpot Sales Hub, Otter.aiGemini 3.5 FlashGongClari Copilot, GongChangedGongFathomagainst: Chorus by ZoomInfo, Gongno first choiceagainst: Aircall, Chorus by ZoomInfo, Dialpad, Fireflies.ai, Gong, Otter.ai, RingCentral Events
Five alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Salesloft ConversationsFive alternatives
Avoma, Chorus by ZoomInfo, HubSpot Sales Hub, Outreach Kaia, Salesloft ConversationsSeven alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Fireflies.ai, Otter.ai, Outreach Kaia, Salesloft ConversationsThree alternatives
Avoma, Fireflies.ai, tl;dvPerplexity SonarAvomaAvomaHeldGongFireflies.aiagainst: HubSpot Sales Hubno first choiceagainst: Chorus by ZoomInfo, Clari Copilot, Dialpad, Fathom, Fireflies.ai, Gong, Granola, Observe.AI, Zoom Revenue Accelerator
Three alternatives
Chorus by ZoomInfo, Gong, JiminnyFour alternatives
Gong, HubSpot Sales Hub, Outreach Conversation Intelligence, WeflowNine alternatives
Avoma, CallMiner Eureka, Chorus by ZoomInfo, Cresta, Fathom, Fireflies.ai, NICE CXone, Observe.AI, Salesloft ConversationsThree alternatives
Avoma, CloudTalk, FathomGrok 4.20Avomaagainst: Airspeed, Gong, OlivGongChangedClari Copilot, GongFathomagainst: Aircall, CloudTalk, Gong, HubSpot Sales Hub, RingCentral Events, Salesloft ConversationsAvoma, Clari Copilot, Gongagainst: RingCentral Contact Center, Salesforce Einstein Conversation Insights, Zoom Webinarsagainst: Calabrio, CallMiner Eureka, Chorus by ZoomInfo, DeepSeek, Fathom, Fireflies.ai, Gong, NICE CXone, Qwen, Verint
Two alternatives
Fireflies.ai, JiminnyThree alternatives
Avoma, Chorus by ZoomInfo, Fireflies.aiSeven alternatives
Avoma, Chorus by ZoomInfo, Dialpad, Fireflies.ai, Jiminny, NICE CXone, Observe.AITwo alternatives
Avoma, Fireflies.aiThree alternatives
Chorus by ZoomInfo, Fireflies.ai, JiminnyMistral SmallJiminny, ZoomInfoChorus by ZoomInfo, GongChangedGongZoom Phoneno first choiceagainst: Character.AI, Fireflies.ai, Nomi, Replika
Three alternatives
Avoma, CloudTalk, DialpadThree alternatives
Avoma, Fireflies.ai, HubSpot AI NotetakerSeven alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Fireflies.ai, Hyperbound, Jiminny, Observe.AIFour alternatives
Dialpad, Fireflies.ai, Nextiva, Otter.aiDeepSeek V4 FlashAvomaagainst: GongAvomaHeldagainst: GongGongFireflies.aiagainst: Gongno first choiceagainst: Chorus by ZoomInfoagainst: Gong, Otter.ai
Three alternatives
Aircall, Airspeed, JiminnyTwo alternatives
Fireflies.ai, JiminnyEleven alternatives
Avoma, CallMiner Eureka, Chorus by ZoomInfo, Fireflies.ai, Jiminny, NICE CXone, Nextiva, Ooma, RingCentral Events, Twilio, VerintTwo alternatives
Avoma, CloudTalkLlama 4 MaverickAvomaAvomaHeldno first choiceFireflies.aino first choiceagainst: Fireflies.ai
Three alternatives
Gong, Outreach Kaia, ZoomInfoTwo alternatives
Avoma, SybillQwen 3.7 FlashAvoma, exec.aiAvoma, GongChangedGongFireflies.aiagainst: Clari Copilot, Gongno first choiceagainst: Air.ai, Chorus by ZoomInfo, Fireflies.ai, Gong
Two alternatives
Clari Copilot, GongTwo alternatives
Krisp Call, Salesloft ConversationsSix alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Fireflies.ai, NICE CXone, Observe.AIThree alternatives
Avoma, Fathom, JiminnyKimi K2Chorus by ZoomInfoagainst: GongAvomaChangedagainst: GongGongagainst: Chorus by ZoomInfoFireflies.ai, Grainagainst: Chorus by ZoomInfo, Clari Copilot, GongClari Copilot, Gongagainst: Chorus by ZoomInfoagainst: Chorus by ZoomInfo, Gong, Invoca, Otter.ai
Three alternatives
Aircall, Avoma, ClaapThree alternatives
Chorus by ZoomInfo, Fathom, Revenue.ioFour alternatives
Avoma, Clari Copilot, Modjo, Outreach KaiaTwo alternatives
Avoma, FathomTwo alternatives
Avoma, JiminnyGLM 4.7 FlashXGongChorus by ZoomInfoChangedGongFireflies.aino first choiceagainst: Call Recorder, Fireflies.ai, Twilio
Five alternatives
Avoma, Chorus by ZoomInfo, Claap, Clari Copilot, JiminnyFive alternatives
Aircall, Cirrus Insight, CloudTalk, Gong, ModjoFive alternatives
Avoma, Chorus by ZoomInfo, Dialpad, Fathom, Fireflies.aiTwo alternatives
Avoma, CloudTalkMiniMax M2.5Jiminnyagainst: GongOutreach Kaia, ZoomInfoChangedGongHubSpot Sales HubGongagainst: Chorus by ZoomInfo, Fireflies.ai, Gong, Google Cloud Contact Center AI, Otter.ai, Zoom Webinars
Three alternatives
Avoma, Chorus by ZoomInfo, Clari CopilotTwo alternatives
Avoma, GongTen alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, CloudTalk, Fireflies.ai, HubSpot Sales Hub, Observe.AI, Salesloft Conversations, Talkdesk, Zoom Revenue AcceleratorFour alternatives
CloudTalk, Dialpad, Nextiva, Zoom PhoneEight alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Fathom, Fireflies.ai, Jiminny, Salesloft Conversations, SybillGPT-6 LunaGongAvomaChangedGongFireflies.aino first choiceagainst: Dialpad, Fireflies.ai, Granola, Invoca, Otter.ai
Two alternatives
Avoma, Salesloft ConversationsTwo alternatives
Clari Copilot, GongEight alternatives
Avoma, Clari Copilot, Fathom, Fireflies.ai, Observe.AI, Outreach Kaia, Salesloft Conversations, Zoom's built-in meeting AIOne alternative
FathomThree alternatives
Gong, NICE CXone, Zoom Revenue AcceleratorMuse Glimmer 30BAvomaagainst: GongAvomaHeldagainst: GongGongFireflies.aiagainst: Chorus by ZoomInfo, Gongno first choiceagainst: Fireflies.ai, Google / Gemini, Granola, Meta AI glasses / Ray-Ban and Oakley Meta glasses, Otter.ai, Pega voice AI, SoundHound AI
Three alternatives
Airspeed, Chorus by ZoomInfo, JiminnyTwo alternatives
Chorus by ZoomInfo, Fireflies.aiSeven alternatives
Avoma, CallMiner Eureka, Chorus by ZoomInfo, Cresta, Jiminny, NICE CXone, Observe.AIThree alternatives
Avoma, CloudTalk, FathomBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:04 | yes | 18 | 10 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:07 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:48 | yes | 14 | 27 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 15:55 | yes | 10 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:26 | yes | 15 | 17 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:40 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:25 | yes | 22 | 30 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:14 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:42 | no | 0 | 28 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:40 | yes | 9 | 40 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:31 | yes | 24 | 114 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:53 | yes | 5 | 22 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:24 | yes | 3 | 18 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:15 | yes | 14 | 29 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:22 | yes | 18 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:45 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:59 | no | 0 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 16:15 | yes | 10 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:14 | yes | 10 | 24 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:53 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:35 | yes | 24 | 23 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:55 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:02 | yes | 5 | 15 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:12 | yes | 20 | 23 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:38 | yes | 10 | 19 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:09 | yes | 5 | 20 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:30 | yes | 3 | 11 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:46 | yes | 13 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:02 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:25 | yes | 5 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:01 | no | 0 | 15 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 11:46 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:11 | yes | 10 | 15 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:54 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:05 | yes | 25 | 127 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:22 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:04 | yes | 5 | 21 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:44 | yes | 20 | 65 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:12 | yes | 24 | 67 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:34 | yes | 19 | 43 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:52 | yes | 10 | 21 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:25 | yes | 14 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:47 | yes | 10 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:34 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:02 | yes | 24 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 09:25 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:40 | yes | 20 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:48 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:26 | yes | 23 | 31 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:59 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:21 | yes | 15 | 69 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:52 | yes | 15 | 22 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:01 | yes | 24 | 75 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:45 | yes | 5 | 37 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:52 | yes | 2 | 16 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:45 | yes | 15 | 24 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:43 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:00 | yes | 2 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:16 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 13:41 | yes | 10 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:34 | yes | 14 | 19 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:42 | no | 0 | 9 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:45 | yes | 25 | 27 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:19 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:35 | yes | 5 | 33 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:22 | yes | 25 | 70 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:11 | no | 0 | 36 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:33 | yes | 10 | 27 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 08:42 | yes | 3 | 19 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:16 | yes | 15 | 23 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:02 | yes | 19 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:26 | yes | 6 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:00 | yes | 8 | 21 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 16:46 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:16 | yes | 25 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:43 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:53 | yes | 25 | 47 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:10 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:32 | yes | 25 | 100 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:49 | yes | 24 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:21 | yes | 24 | 30 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:08 | yes | 25 | 44 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:40 | yes | 4 | 44 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:06 | yes | 22 | 34 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
CallMiner read as CallMiner Eureka
Clari read as Clari Copilot
Clari (Copilot) read as Clari Copilot
Clari (Copilot/Groove) read as Clari Copilot
Clari (now merged with Salesloft) read as Clari Copilot
Clari (with Copilot/Groove) read as Clari Copilot
Genesys read as Genesys Cloud CX
HubSpot read as HubSpot Sales Hub
Outreach read as Outreach Kaia
Outreach (Galaxy/Kaia) read as Outreach Kaia
Outreach (Kaia) read as Outreach Kaia
Salesloft read as Salesloft Conversations
Salesloft (Conversations) read as Salesloft Conversations
Salesloft (In-Platform CI) read as Salesloft Conversations
Salesloft (absorbed Clari Copilot) read as Salesloft Conversations
Salesloft (with Clari integration) read as Salesloft Conversations
Salesloft (with Clari) read as Salesloft Conversations
Zoom read as Zoom Revenue Accelerator
Unresolved, counted raw
Call Recorder (iPhone app)
Dokko
Fathom for Teams
Google / Gemini
HubSpot's native Conversation Intelligence
Kiku
Krisp Call
Meta AI glasses / Ray-Ban and Oakley Meta glasses
Nomi
Outreach Conversation Intelligence
Pega voice AI
Qwen
Twilio
Twilio (Programmatic Call Recording)
Zoom's built-in meeting AI
Zynstra
exec.ai
Discontinued, still offered
No shut-down product was recommended here.