Conversational intelligence and call recording for enterprise buyers
Asked as “conversation intelligence and call recording platform”, and as “call recording and conversation intelligence tool”, on behalf of an enterprise B2B company. 46 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
72%
Consensus
72Gong07Weflow04NICE CXone17others
72% of first choices, consensus.
Since October 2026▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.Gong held the lead, +3 points on 69%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Fireflies.ai41%Clear leader▲+9Since October 2026: 32% → 41%, +9 points. Inside the 11-point floor: within noise.Standing →Mid-market
Avoma29%Contested▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.Standing →Enterprise
Gong72%Consensus▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.This page
Fireflies.ai41%Clear leader▲+9Since October 2026: 32% → 41%, +9 points. Inside the 11-point floor: within noise.Standing →Mid-marketAvoma29%Contested▼−12Since October 2026: 41% → 29%, −12 points. Past the 11-point floor: movement.Standing →EnterpriseGong72%Consensus▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Gong72%19%70endorsed leader▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.69% → 72%
Gong72%19%70endorsed leader▲+3Since October 2026: 69% → 72%, +3 points. Inside the 11-point floor: within noise.69% → 72%02
NICE CXone4%7%14accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
NICE CXone4%7%14accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%03
Salesloft Conversations2%8%36accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Salesloft Conversations2%8%36accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%04Avoma2%9%32accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Avoma2%9%32accepted challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%05
Dialpad2%17%12accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
Dialpad2%17%12accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%06Fireflies.ai2%50%20criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Fireflies.ai2%50%20criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the nine products at 0%, ordered by negative rate
15
Fathom0%60%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Fathom0%60%10criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14
Zoom Revenue Accelerator0%36%14criticized challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
Zoom Revenue Accelerator0%36%14criticized challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%08
Chorus by ZoomInfo0%25%48criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Chorus by ZoomInfo0%25%48criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
Verint0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Verint0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
ZoomInfo0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
ZoomInfo0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%07
Clari Copilot0%9%33accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Clari Copilot0%9%33accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Outreach Kaia0%0%17accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Outreach Kaia0%0%17accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Observe.AI0%0%12accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Observe.AI0%0%12accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%10
CallMiner Eureka0%0%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
CallMiner Eureka0%0%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Avoma vs Chorus by ZoomInfoAvoma vs FathomAvoma vs JiminnyAvoma vs Outreach KaiaGong vs Fireflies.aiGong vs Clari CopilotGong vs Chorus by ZoomInfoGong vs FathomGong vs JiminnyGong vs Outreach KaiaFireflies.ai vs Clari CopilotFireflies.ai vs Chorus by ZoomInfoFireflies.ai vs FathomFireflies.ai vs JiminnyFireflies.ai vs Outreach KaiaClari Copilot vs Chorus by ZoomInfoClari Copilot vs FathomClari Copilot vs JiminnyClari Copilot vs Outreach KaiaChorus by ZoomInfo vs FathomChorus by ZoomInfo vs JiminnyChorus by ZoomInfo vs Outreach KaiaFathom vs JiminnyFathom vs Outreach KaiaJiminny vs Outreach Kaia
One product takes 72% of first choices here, so the chart would put fourteen markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Four products carry a negative rate above 25% in this category.
What they warned about
Fourteen of fourteen models held their first choice under the paraphrase. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Gong19%
13 of 70 labels negative · 10 of 14 models · 3 hard negative
“Who should avoid it: Mid-market and large enterprises that need predictable pricing, multi-language accuracy, or fast deployment.” DeepSeek V4 Flash, negative prompt
Fireflies.ai50%
10 of 20 labels negative · 9 of 14 models · 4 hard negative
“Fireflies is a meeting capture tool, not a revenue intelligence platform—teams that buy it expecting CI-grade analytics will be disappointed within the first month.” Claude Haiku 4.5, negative prompt
Chorus by ZoomInfo25%
12 of 48 labels negative · 7 of 14 models · 3 hard negative
“Who should avoid it: Any enterprise that needs multilingual support, fast deployment, or standalone conversation intelligence without being forced into a broader ZoomInfo contract.” DeepSeek V4 Flash, negative prompt
Otter.ai88%
7 of 8 labels negative · 6 of 14 models · 3 hard negative
“Federal complaints allege Otter.ai's Notetaker / Otter Notebook surreptitiously eavesdrops and records conversations ... without obtaining consent from all meeting participants” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 978 links across 347 sites, every framing counted. Ranked by the number of answers carrying the site or page. 75 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
publisher (Gane)34 answers · 34 citations · 10 models
31 answers · 31 citations · 10 models
vendor site · CloudTalk27 answers · 28 citations · 11 models
vendor site · Avoma22 answers · 31 citations · 10 models
vendor site · Cirrus Insight22 answers · 26 citations · 9 models
vendor site · HubSpot20 answers · 23 citations · 9 models
vendor site · Outreach19 answers · 20 citations · 10 models
vendor site · Gong14 answers · 34 citations · 6 models
vendor site · Spotsaas13 answers · 14 citations · 6 models
12 answers · 21 citations · 7 models
vendor site · Claap11 answers · 11 citations · 6 models
11 answers · 11 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
32 answers · 10 models
31 answers · 10 models
22 answers · 9 models
15 answers · 9 models
13 answers · 8 models
12 answers · 5 models
11 answers · 8 models
9 answers · 6 models
8 answers · 3 models
8 answers · 4 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best conversation intelligence and call recording platform”, “conversation intelligence and call recording platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Gong gong.io | 72% | 361 | 74,000 | 13,361 | 52,787 | $1,556 | 120 | 3 |
| Weflow weflow.ai | 7% | 31 | ||||||
| NICE nice.com NICE CXone 4% | 4% | 152 | 165,000 | 567,279 | 395,488 company | $697,825 | 77 | |
| Salesloft salesloft.com Salesloft Conversations 2% | 2% | 83 | 18,100 | 445 | 52,058 company | $4,229 | 74 | 1 |
| Avoma avoma.com | 2% | 266 | 3,600 | 31 | 19,141 | 27 | 1 | |
| Dialpad dialpad.com | 2% | 80 | 40,500 | 905 | 6,588,510 | $1,842 | 120 | 8 |
| Salesforce parent site Salesforce Einstein Conversation Insights 2% | 2% | 6 | 550,000 | 60,632 | ||||
| Revenue.io revenue.io | 2% | 43 | 260 | 4 | 16,889 | 2 | ||
| RingCentral ringcentral.com RingCentral Events 2% | 2% | 162 | 110,000 | 3,419 | 9,737,061 company | $3,711 | 120 | |
| Fireflies.ai fireflies.ai | 2% | 150 | 22,200 | 193 | 69,005 | 120 |
Google's top ten for the two searches hold 13 sites; 2 of them are among the sites the models cited here (avoma.com, gong.io). The first result for “best conversation intelligence and call recording platform” is avoma.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversation intelligence and call recording platform for an enterprise B2B company?”Paraphrase“Which call recording and conversation intelligence tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade conversation intelligence and call recording platforms and how do they differ?”Budget-constrained“What is the best conversation intelligence and call recording platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a conversation intelligence and call recording platform. What should we look at?”Negative“Which conversation intelligence and call recording platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5GongGongHeldagainst: Clari CopilotChorus by ZoomInfo, GongNICE CXoneno first choiceagainst: Fireflies.ai, Microsoft Teams, Salesforce's Einstein Conversation Insights
Four alternatives
Avoma, CallMiner Eureka, Chorus by ZoomInfo, Clari CopilotThree alternatives
Chorus by ZoomInfo, Dialpad, TalkdeskFive alternatives
Avoma, Calabrio, Dialpad, Jiminny, Outreach VoiceTwo alternatives
CallMiner Eureka, VerintGPT-5.4 miniGongGongHeldGongRevenue.io, Salesloft Conversationsagainst: Gongno first choiceagainst: Otter.ai
Two alternatives
Chorus by ZoomInfo, Clari CopilotThree alternatives
Clari Copilot, Clari Copilot standalone, Salesloft ConversationsSix alternatives
CallMiner Eureka, Clari Copilot, Fathom, Invoca, Otter.ai, Salesloft ConversationsGemini 3.5 FlashGongGongHeldGongSalesforce Einstein Conversation Insightsagainst: Chorus by ZoomInfo, GongGongagainst: Fathom, Fireflies.ai, HubSpot Native Conversation Intelligence, Microsoft Teams, NICE CXone, Otter.ai, Read AI, Salesforce Einstein Conversation Insights, Verint, Webex Webinars, Zoom Revenue Accelerator
Five alternatives
Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Revenue.io, Salesloft ConversationsFour alternatives
Chorus by ZoomInfo, MindTickle, Outreach Kaia, Salesloft ConversationsSeven alternatives
Chorus by ZoomInfo, Clari Copilot, NICE CXone, Outreach Kaia, Salesforce Einstein Conversation Insights, Salesloft Conversations, VerintThree alternatives
Amazon Connect, Avoma, Observe.AIFive alternatives
Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Salesloft Conversations, Zoom Revenue AcceleratorPerplexity SonarGongGongHeldGongRingCentral Eventsagainst: Fathom, Fireflies.ai, Gongno first choiceagainst: Chorus by ZoomInfo, Clari Copilot, Dialpad, Fathom, Gong, RingCentral Events, Salesloft Conversations, Zoom Revenue Accelerator, tl;dv
Six alternatives
Avoma, Calabrio, Chorus by ZoomInfo, HubSpot Sales Hub, Jiminny, Outreach KaiaThree alternatives
CallMiner Eureka, Chorus by ZoomInfo, Observe.AIEight alternatives
CallMiner Eureka, Chorus by ZoomInfo, Cresta, Dialpad, NICE CXone, Observe.AI, Salesloft Conversations, TalkdeskTwo alternatives
8x8, HubSpot Sales HubGrok 4.20Gongagainst: Avoma, Fireflies.ai, Otter.aiGongHeldGongagainst: Avoma, JiminnyNICE CXoneagainst: Gong, ZoomInfoGongagainst: Fathom, Fireflies.ai, Google Meet, Microsoft Teams, Otter.ai, Rev.ai, Zoom Revenue Accelerator, tl;dv
Three alternatives
Clari Copilot, Salesloft Conversations, ZoomInfoThree alternatives
Chorus by ZoomInfo, Clari Copilot, Zoom Revenue AcceleratorFive alternatives
Chorus by ZoomInfo, Genesys Cloud CX, NICE CXone, Talkdesk, VerintTwo alternatives
Genesys Cloud CX, Observe.AISeven alternatives
CallMiner Eureka, Chorus by ZoomInfo, Cresta, Dialpad, Genesys Cloud CX, NICE CXone, Observe.AIMistral SmallGongGongHeldGongGongno first choiceagainst: Microsoft Teams, Zoom Revenue Accelerator
Two alternatives
Avoma, ZoomInfoFour alternatives
Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, Salesloft ConversationsSix alternatives
Avoma, Clari Copilot, Outreach Kaia, RingEX, Salesloft Conversations, ZoomInfoOne alternative
Chorus by ZoomInfoDeepSeek V4 FlashGongGongHeldGongagainst: Dialpad, Microsoft Teams, RingCentral EventsFireflies.aiagainst: Chorus by ZoomInfo, Clari Copilot, Gong, Salesloft Conversationsno first choiceagainst: Chorus by ZoomInfo, Fireflies.ai, Gong, Google Meet native AI features, Microsoft Teams, Zoom Revenue Accelerator
Five alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Salesloft Conversations, Zoom Revenue AcceleratorThree alternatives
Chorus by ZoomInfo, Outreach Kaia, Salesloft ConversationsFive alternatives
Avoma, CallMiner Eureka, Chorus by ZoomInfo, NICE CXone, VerintOne alternative
AvomaLlama 4 MaverickGongGongHeldGongGongno first choiceagainst: Fireflies.ai
Three alternatives
Avoma, Clari Copilot, ZoomInfoFive alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Outreach Kaia, ZoomInfoTwo alternatives
Avoma, Salesloft ConversationsQwen 3.7 FlashGongGongHeldClari Copilot, Gongagainst: NICE CXone MpowerDialpadagainst: Chorus by ZoomInfo, Gongno first choiceagainst: Chorus by ZoomInfo, Fathom, Fireflies.ai, Gong, NevronixAI
Four alternatives
Aviso, Avoma, People.ai, Zoom Revenue AcceleratorThree alternatives
Chorus by ZoomInfo, Outreach Kaia, Salesloft ConversationsFive alternatives
Avoma, CallMiner Eureka, Dialpad, Observe.AI, ZoomInfoOne alternative
RingCentral EventsKimi K2GongGongHeldagainst: JiminnyGongAvomaagainst: Chorus by ZoomInfo, Salesloft Conversationsno first choiceagainst: Chorus by ZoomInfo, Gongagainst: CallHippo, Chorus by ZoomInfo, Cresta, Fireflies.ai, Otter.ai
Three alternatives
Avoma, Chorus by ZoomInfo, Salesloft ConversationsOne alternative
Chorus by ZoomInfoSix alternatives
Chorus by ZoomInfo, Clari Copilot, Genesys Cloud CX, NICE CXone, Salesloft Conversations AI, VerintOne alternative
GongTwo alternatives
Avoma, Revenue.ioGLM 4.7 FlashXGongGongHeldGongWeflowagainst: Chorus by ZoomInfo, Gongno first choiceagainst: Aircall, CallHippo, OpenPhone
Four alternatives
Chorus by ZoomInfo, Clari Copilot, Observe.AI, Salesloft ConversationsThree alternatives
Chorus by ZoomInfo, Clari Copilot, Salesloft ConversationsFive alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, ExecVision, ModjoThree alternatives
CloudTalk, Fireflies.ai, MiaRecMiniMax M2.5GongGongHeldGongWeflowagainst: AvomaGongagainst: AudioCodes Interaction Insights, Claap, Spinach AI, Verintagainst: Gong
One alternative
Chorus by ZoomInfoFour alternatives
Clari Copilot, Outreach Kaia, Salesloft Conversations, ZoomInfoSix alternatives
Avoma, Chorus by ZoomInfo, Clari Copilot, Fireflies.ai, HubSpot AI Notetaker, Salesloft ConversationsTwo alternatives
Chorus by ZoomInfo, GongThree alternatives
Chorus by ZoomInfo, Fireflies.ai, Revenue GridGPT-6 LunaGongGongHeldGongMicrosoft Teamsno first choiceagainst: Fathom, Fireflies.ai, Otter.ai
Three alternatives
Clari Copilot, Microsoft Teams recap/Copilot, Salesloft ConversationsTwo alternatives
NICE CXone, Salesforce Einstein Conversation InsightsTen alternatives
CallMiner Eureka, Clari Copilot, Dialpad, Genesys Cloud CX, NICE CXone, Observe.AI, Outreach Kaia, Salesloft Conversations, Verint, Zoom Revenue AcceleratorTwo alternatives
Gong, Salesforce Einstein Conversation InsightsMuse Glimmer 30BGongGongHeldGongagainst: Chorus by ZoomInfoWeflowagainst: Chorus by ZoomInfo, Gongno first choiceagainst: Cresta Intelligence, Inc., Nice Trading Recording, Otter.ai
One alternative
ZoomInfoTwo alternatives
Chorus by ZoomInfo, ZoomInfoThree alternatives
Avoma, Clari Copilot, ExecVisionOne alternative
Fireflies.aiBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:44 | yes | 10 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:50 | yes | 3 | 6 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:38 | no | 0 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 14:33 | yes | 10 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:50 | yes | 5 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:21 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:42 | yes | 22 | 32 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:15 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:16 | yes | 5 | 22 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:08 | yes | 15 | 23 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:17 | yes | 24 | 116 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:38 | yes | 5 | 32 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:17 | yes | 5 | 20 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:59 | yes | 11 | 15 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:39 | yes | 10 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:52 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:43 | no | 0 | 13 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 12:23 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:59 | yes | 5 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:36 | yes | 5 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:15 | yes | 24 | 20 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:57 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:35 | yes | 5 | 22 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:43 | yes | 15 | 25 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:51 | yes | 25 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:25 | yes | 5 | 17 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:00 | yes | 4 | 11 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:17 | yes | 12 | 19 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:49 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:39 | yes | 9 | 11 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:12 | no | 0 | 19 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 15:36 | yes | 10 | 8 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:17 | yes | 12 | 20 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:14 | yes | 5 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:00 | yes | 25 | 51 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:43 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:11 | yes | 5 | 39 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:07 | yes | 24 | 36 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:58 | yes | 24 | 57 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:37 | yes | 15 | 38 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:38 | yes | 10 | 33 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:54 | yes | 25 | 35 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:15 | yes | 30 | 12 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:33 | yes | 2 | 7 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:11 | yes | 10 | 21 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:44 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:41 | yes | 14 | 14 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:38 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:00 | yes | 25 | 28 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:50 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:15 | no | 0 | 32 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:03 | yes | 25 | 33 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:04 | yes | 22 | 98 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:51 | yes | 5 | 36 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:49 | yes | 3 | 26 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:00 | yes | 15 | 26 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:57 | yes | 19 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:16 | yes | 5 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:16 | no | 0 | 22 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 10:43 | yes | 10 | 12 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:59 | yes | 13 | 16 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:02 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:09 | yes | 24 | 61 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:35 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:57 | yes | 5 | 25 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:58 | yes | 24 | 33 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:25 | yes | 15 | 26 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:20 | yes | 10 | 73 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:32 | yes | 5 | 23 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:49 | yes | 14 | 21 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:42 | yes | 36 | 14 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:46 | yes | 3 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:59 | no | 0 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 12:18 | yes | 10 | 8 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:27 | yes | 23 | 21 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:43 | yes | 14 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:11 | yes | 25 | 42 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:04 | yes | 5 | 2 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:13 | yes | 9 | 44 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:25 | yes | 25 | 37 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:28 | yes | 24 | 208 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:26 | yes | 25 | 50 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:27 | yes | 4 | 26 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:17 | yes | 23 | 33 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
CallMiner read as CallMiner Eureka
CallMiner (IBM) read as CallMiner Eureka
Clari read as Clari Copilot
Genesys read as Genesys Cloud CX
Microsoft read as Microsoft Dynamics 365 Sales
Microsoft Teams Native Recording read as Microsoft Teams
Outreach read as Outreach Kaia
Outreach (Kaia) read as Outreach Kaia
Salesforce Conversation Insights read as Salesforce Einstein Conversation Insights
Salesloft read as Salesloft Conversations
Salesloft (Conversate) read as Salesloft Conversations
Salesloft (Converse) read as Salesloft Conversations
Salesloft (formerly Clari Copilot) read as Salesloft Conversations
Salesloft (formerly Clari Copilot/Wingman) read as Salesloft Conversations
Salesloft (now merged with Clari) read as Salesloft Conversations
Salesloft (with Clari Copilot) read as Salesloft Conversations
Salesloft (with Clari) read as Salesloft Conversations
Zoom read as Zoom Revenue Accelerator
Unresolved, counted raw
AudioCodes Interaction Insights
Clari Copilot standalone
Cresta Intelligence, Inc.
Fellow.ai
Google Meet native AI features
HubSpot Native Conversation Intelligence
Interaction Insights
Krisp
MiaRec
Microsoft Teams recap/Copilot
NevronixAI
Nice Trading Recording (NTR)
Numonix
Salesforce's Einstein Conversation Insights
Salesloft Conversations AI
Webex Calling
Discontinued, still offered
No shut-down product was recommended here.