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Index › GTM › Products › NICE CXone › Alternatives · November 2026 Edition
Two categories · what the models named instead

Alternatives to NICE CXone, as AI models named them

In the November 2026 Edition, 426 of the 504 answers collected in the two categories where NICE CXone holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
Gong60
Fireflies.ai43
Fathom34
Avoma33
Aircall28
CloudTalk26
First choices in the 426 answers that did not name NICE CXone, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Contact center platforms

Customer. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when NICE CXone is not its first choice or an alternative in it.
Small businessNICE CXone is #15 of 18 here at 0% of first choices, 12 labels.

Eighty-four of the eighty-four answers did not name NICE CXone; it was the first choice in zero. The first choices in those eighty-four answers, twenty-two products in all, the eight most named:

Aircall26 of 84
CloudTalk12 of 84
Nextiva Contact Center12 of 84
Call Center Studio5 of 84
Dialpad Ai Contact Center5 of 84
LiveAgent5 of 84
CallHippo4 of 84
Freshcaller4 of 84
14 more in the record.The full small business standing →
Mid-marketNICE CXone is #11 of 15 here at 0% of first choices, 33 labels.

Sixty-nine of the eighty-four answers did not name NICE CXone; it was the first choice in seven. The first choices in those sixty-nine answers, seventeen products in all, the eight most named:

CloudTalk10 of 69
Talkdesk6 of 69
Genesys Cloud CX5 of 69
Five93 of 69
Freshcaller3 of 69
LiveAgent3 of 69
Aircall2 of 69
Amazon Connect2 of 69
9 more in the record.The full mid-market standing →
EnterpriseNICE CXone is #2 of 10 here at 17% of first choices, 58 labels.

Thirty-nine of the eighty-four answers did not name NICE CXone; it was the first choice in fifteen. The first choices in those thirty-nine answers, three products in all:

Genesys Cloud CX8 of 39
Five92 of 39
RingCentral RingCX2 of 39
The full enterprise standing →

Conversational intelligence and call recording

Sales. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when NICE CXone is not its first choice or an alternative in it.
Small businessNICE CXone holds 1 label here, under the 10-label cutoff, so it is unranked.

Eighty-four of the eighty-four answers did not name NICE CXone; it was the first choice in zero. The first choices in those eighty-four answers, thirteen products in all, the eight most named:

Fathom31 of 84
Fireflies.ai30 of 84
Avoma15 of 84
CloudTalk4 of 84
Chime.ai1 of 84
Dialpad1 of 84
Grain1 of 84
Jiminny1 of 84
5 more in the record.The full small business standing →
Mid-marketNICE CXone is #14 of 15 here at 0% of first choices, 10 labels.

Seventy-eight of the eighty-four answers did not name NICE CXone; it was the first choice in zero. The first choices in those seventy-eight answers, fourteen products in all, the eight most named:

Gong19 of 78
Avoma17 of 78
Fireflies.ai12 of 78
Clari Copilot4 of 78
Chorus by ZoomInfo3 of 78
Fathom3 of 78
Jiminny3 of 78
ZoomInfo2 of 78
6 more in the record.The full mid-market standing →
EnterpriseNICE CXone is #2 of 15 here at 4% of first choices, 14 labels.

Seventy-two of the eighty-four answers did not name NICE CXone; it was the first choice in three. The first choices in those seventy-two answers, twelve products in all, the eight most named:

Gong41 of 72
Weflow3 of 72
Chorus by ZoomInfo2 of 72
Avoma1 of 72
Clari Copilot1 of 72
Dialpad1 of 72
Fireflies.ai1 of 72
Microsoft Teams1 of 72
4 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled NICE CXone neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named NICE CXone only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from NICE CXone's side.

The output is the models' output; nothing here is a recommendation by the index, and a product named instead of NICE CXone was named by a model, not endorsed by anyone.

NICE CXone's pageAll products